ClubExpress Software

4.26 / 5 (460)

Our advisors have recommended this product 16 times in the last 30 days

About ClubExpress

ClubExpress is a cloud-based management tool for any association or club. The solution is suitable for arts and cultural clubs, environmental groups, healthcare and hospitals, higher education groups, human services organizations, international organizations and many more.

ClubExpress offers donor management, nonprofit marketing and outreach, charity and event planning, volunteer management, association and membership management and fundraising. The system has a member portal, offers awards and certificate management and supports online fundraising.

Users can customize their website using the design and configuration tools and it also offers built-in templates and themes to choose from. Contacts and other data can be automatically loaded onto the user...


Read More

Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8

190 Reviews of ClubExpress

Average User Ratings

Overall

4.26 / 5 stars

Ease-of-use

3.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(211)

211

4 stars

(181)

181

3 stars

(51)

51

2 stars

(9)

9

1 stars

(8)

8

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 190 results

January 2020

Martin from McLean (Va) Citizens Association

Company Size: 201-500 employees

Industry: Civic & Social Organization

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

Solid service offering and very good value

We needed a product/service that handled membership operations (dues, renewals, info updates, mailings) without depending on continuous availability of a "computer-techie" volunteer or a paid IT support contractor. ClubExpress meets this core requirement very reliably at quite reasonable no-contract monthly fee based on active membership. The integrated Website functionality lets us have an on-line secure repository for our documents accessible by all or various subsets of membership. Included telephone and email support from ClubExpress is responsive and available to any member (not just a few admins.) Overall we are quite satisfied with the service and consider it very well worth the fees.

Pros

Completely Cloud-based Most functions menu-driven and accessible without requiring "superuser" access or professional technology expertise Access-controls to support Members-only information/functions, driven by Membership database Includes basically unlimited SMTP (email sending) for membership bulk mailing "Ahead of the curve" on compliance with privacy protections High reliability

Cons

Component "building blocks" don't fit perfectly with the usage patterns of our (local civic) organization Limited site-performance data collection or analytics built in Editing function (for generating emailings, news articles, etc) is a little complex for completely non-technical users, and a little rough.

Reasons for Choosing ClubExpress

We looked at a "top ten" list to select initial candidates and then did a more detailed comparison against about 20 criteria of ClubExpress vs. Wild Apricot, another strong candidate. One key plus for ClubExpress was the ability to allow Website and membership management functions to be selectively delegated to club officials like Committee Chairs or the Treasurer, everything didn't have to flow through one or two super-users/admins. Another was the "building-block" approach of composing a Website using a variety of standard functions (e.g. News, Event Calendar) that are configured and maintained via menus (vs. coding of any kind.) We also liked their cost model, and included unlimited phone support, bulk emailing and on-line storage.

January 2020

Vern from Golden Link Folk Singing Society

Company Size: 11-50 employees

Industry: Music

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

January 2020

Good Software for Clubs

I can easily get the reports that I need: lists of people who have purchased tickets; or lists of people buying memberships either through PayPal (or finances application) or by cash or check. I like the Event Calendar portion of the software. Most often I am entering just Basic Information and Location. I like being able to add a linkable email address or website, and to include a contact phone number. Having a button to include a hot link to a map application is great. The ability to make multiple copies of an event, either recurring weekly or monthly, is wonderful. I am still learning some of the other features such as having an event that spans multiple days. The Money tab features are broad, but include the things that I need as a treasurer. I primarily use Trans/Payments by Account to get information on activity. This I check almost daily. User Payments/Credits lets me see who has paid by cash/check versus by PayPal. Finally being able to click on an event on our home page, go to Administrator Option, and then create a report makes preparation for a concert very easy.

Pros

Club Express is easy to navigate. The learning curve was relatively brief for the things that I use: aspects of the People tab to locate members or update membership, the Website tab to access and update the Event Calendar, and the Money tab to keep tabs on purchases of tickets or memberships. The Event Calendar is full featured. Some events recur with slight change from month to month, and this is easy to enter. Other events might recur irregularly, but it is easy to search for an event and duplicate it with changes. There are lots of options in some of the menus, and it takes some time to determine what is the best choice. I like to view some reports online as a pdf, other times I prefer downloading in MS Excel format or csv format.

Cons

No real issues anywhere. The wealth of options can be overwhelming at first, but it is quick to learn.

January 2020

Deborah from League of Women Voters of Boulder County, CO

Company Size: 201-500 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2020

Hard to Imagine Managing Without It!

Very good. We especially appreciate their willingness to adapt to a long-term goal of using the system to connect local chapters to theirs state ones and mesh the local and national databases.

Pros

This software has greatly improved our outreach and communications internally and externally and thus increased the scope and effectiveness of our organization, all the while being relatively easy to use. We can manage our member database easily and have saved much volunteer time though automated volunteer sign-up and member and event management, not to mention communications to our membership. The support response has been excellent with one support person assigned to our account, with others available if that person isn't. Club Express is continually improving and expanding what it can offer.

Cons

There are occasional issues such as non-members having difficulty joining if they have been on our non-member mailing list due to a conflict of their login as a non-member. The person attempts to join via the website without an administrator knowing they are trying to do this, and thus they are not able to join. Club Express has indicated it is working on a solution to this issue.

Reasons for Choosing ClubExpress

ClubExpress was rated one of the best by PC Magazine when we investigated options. Then, we found one of our other local Leagues had been using the software and highly recommended it. Having that League's guidance on how they had installed and used it convinced us to choose it. Also, Club Express seemed to offer us a better possibility of linking all our local and state chapters through it.

January 2020

Jill from Oak Park Art League

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

January 2020

Meh

I was here with ClubExpress was chosen by management but had very little training on it as I left the organization shortly after. Now I am back in a management capacity and there are still many things that are clunky about the platform. It seems to take a very long time to get the hang of the ins and outs and has caused at least one ex-employee to cry. Seriously. I have stuck with it, and it does become easier, but SOOOO much time to figure some of it out. The videos have been a bit helpful but often it is just easier to ask a colleague how to do something in the system rather than have to sit thru a 10 minute video and only have 1/2 of the question answered.

Pros

It keeps all of our customer history information in one place.

Cons

It can be rather clunky and sometimes just will not save things they way they were typed or created. It is not very intuitive and there always seems to be a 'work around' needed.

Reasons for Choosing ClubExpress

Management at the time chose Club Express because it worked well with the website host we were using. Now we are switching hosting and it will be easier to have most of the information be moved over to the new host and use ClubExpress for only the necessary items.

January 2020

Brian from Colorado Pilots Association

Company Size: 501-1,000 employees

Industry: Airlines/Aviation

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

January 2020

Reasonably good site for hosting club web presence

The support has been great. I work in a support role in my day job and I must say calling CE is a frictionless experience. I've emailed on a Saturday or Sunday and gotten responses back during that time - usually because my question is either answered, or the issue fixed. Overall, my experience with Club Express has been good. There's a long list of things I'd love to improve, but for what the software does, it does it reasonably well.

Pros

The hosting software does a reasonably good job in helping create a packaged online presence. For someone not familiar with creating a website there is a lot to be done when creating a site, from the server setup (and administration), creating databases, store functionality (credit card transactions) and other programming. Club Express has all of this packaged up into one reasonably easy to deploy environment. There are certain methodologies which you have to understand in order to best use the site software, but this isn't any different than learning any other software package. With any software/site support is absolutely essential to helping smooth out the rough edges and I've found Club Express support to be very helpful and I can usually get my issues squared away within one call and certainly less than a day.

Cons

While the site is easy to put up, there are some areas where the design is a bit clunky and challenging to use. As long as you stay within their parameters you're probably be fine, but no single organization fits perfectly into that box. Sometimes it's easier to change the code than it is to change the organization culture... other times, the culture has to change to fit the code. Neither of those operations can be very comfortable. One usually requires money, the other usually requires many meetings and often tears as old ways have to change. The site software tries to do many things and given the demand of everyone going mobile these days, the mobile software falls short. It's far FAR easier to to manage on a desktop than on a phone or tablet. Their recently released texting functionality is a great example. Neat feature - but completely unusable unless you're at a computer. Can you do it on a phone? Sure - but the mirad of menus one has to navigate through to send a text makes it useless. It's better just to start a group text before the event and use that going forward.