ClubExpress Software

4.26 / 5 (465) FrontRunners

Our advisors have recommended this product 15 times in the last 30 days

About ClubExpress

ClubExpress is a cloud-based management tool for any association or club. The solution is suitable for arts and cultural clubs, environmental groups, healthcare and hospitals, higher education groups, human services organizations, international organizations and many more.

ClubExpress offers donor management, nonprofit marketing and outreach, charity and event planning, volunteer management, association and membership management and fundraising. The system has a member portal, offers awards and certificate management and supports online fundraising.

Users can customize their website using the design and configuration tools and it also offers built-in templates and themes to choose from. Contacts and other data can be automatically loaded onto the user...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8

465 Reviews of ClubExpress

Average User Ratings

Overall

4.26 / 5 stars

Ease-of-use

3.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(214)

214

4 stars

(182)

182

3 stars

(52)

52

2 stars

(9)

9

1 stars

(8)

8

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 465 results

January 2020

Martin from McLean (Va) Citizens Association

Verified Reviewer

Company Size: 201-500 employees

Industry: Civic & Social Organization

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

Solid service offering and very good value

We needed a product/service that handled membership operations (dues, renewals, info updates, mailings) without depending on continuous availability of a "computer-techie" volunteer or a paid IT support contractor. ClubExpress meets this core requirement very reliably at quite reasonable no-contract monthly fee based on active membership. The integrated Website functionality lets us have an on-line secure repository for our documents accessible by all or various subsets of membership. Included telephone and email support from ClubExpress is responsive and available to any member (not just a few admins.) Overall we are quite satisfied with the service and consider it very well worth the fees.

Pros

Completely Cloud-based Most functions menu-driven and accessible without requiring "superuser" access or professional technology expertise Access-controls to support Members-only information/functions, driven by Membership database Includes basically unlimited SMTP (email sending) for membership bulk mailing "Ahead of the curve" on compliance with privacy protections High reliability

Cons

Component "building blocks" don't fit perfectly with the usage patterns of our (local civic) organization Limited site-performance data collection or analytics built in Editing function (for generating emailings, news articles, etc) is a little complex for completely non-technical users, and a little rough.

Reasons for Choosing ClubExpress

We looked at a "top ten" list to select initial candidates and then did a more detailed comparison against about 20 criteria of ClubExpress vs. Wild Apricot, another strong candidate. One key plus for ClubExpress was the ability to allow Website and membership management functions to be selectively delegated to club officials like Committee Chairs or the Treasurer, everything didn't have to flow through one or two super-users/admins. Another was the "building-block" approach of composing a Website using a variety of standard functions (e.g. News, Event Calendar) that are configured and maintained via menus (vs. coding of any kind.) We also liked their cost model, and included unlimited phone support, bulk emailing and on-line storage.

January 2020

Toni from Laguna Plein Air Painters Association

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

3.0

Functionality

3.0

January 2020

Anxious to Get Started

We believe we've made the right decision with our switch to ClubExpress and that they will provide the support needed for our nonprofit to sustain and grow. Presently we are behind schedule for completing the set up, so we are anxious to finish and get to work.

Pros

ClubExpress appears to be the prefect solution for our nonprofit art organization as an affordable integrated member management program with the added web-based features we desired (directory, calendar, storefront, photo albums, custom video page). We appreciate the available tutorials and webinars. Our set up is not yet complete, so we are not presently fully operational, but we anticipate that our first impressions will soon proven correct.

Cons

We're behind schedule on completing our set up for various reasons, but from what we have been able to learn and accomplish so far, we found some of our biggest challenges in the areas related to edit windows with what we perceive as inconsistencies with tools and formats (i.e., we can't add a linked button to the homepage but we can accomplish this task in a news article). We're used to the ease of "drag and drop" templates and applications that we use now, so we are struggling a bit to learn how to use the new tools, symbols and options being offered that are not as intuitive to us. We're challenged with the photo upload variations. Volunteer opportunities don't have the option to be added to the calendar. Storefront products can't be copied to save time in adding multiple inventory variations of the same product type. The program allows for multi-level Membership Types but we had to pay extra for a customization to show the Membership Type in the Member Directory. This being said, we are confident that ClubExpress will prove to be the best solution for our needs and that we will continue to learn and appreciate what ClubExpress has to offer.

Reasons for Choosing ClubExpress

Initial cost and perceived better customer support

January 2020

Jill from Oak Park Art League

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

January 2020

Meh

I was here with ClubExpress was chosen by management but had very little training on it as I left the organization shortly after. Now I am back in a management capacity and there are still many things that are clunky about the platform. It seems to take a very long time to get the hang of the ins and outs and has caused at least one ex-employee to cry. Seriously. I have stuck with it, and it does become easier, but SOOOO much time to figure some of it out. The videos have been a bit helpful but often it is just easier to ask a colleague how to do something in the system rather than have to sit thru a 10 minute video and only have 1/2 of the question answered.

Pros

It keeps all of our customer history information in one place.

Cons

It can be rather clunky and sometimes just will not save things they way they were typed or created. It is not very intuitive and there always seems to be a 'work around' needed.

Reasons for Choosing ClubExpress

Management at the time chose Club Express because it worked well with the website host we were using. Now we are switching hosting and it will be easier to have most of the information be moved over to the new host and use ClubExpress for only the necessary items.

January 2020

Robert from SS Class Association

Company Size: 11-50 employees

Industry: Maritime

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

January 2020

Easy and Flexible Software

Overall, we are very happy with everything that ClubExpress provides for us. Their software and services are priced very reasonable, and the administrative tools make it very easy to perform weekly and monthly tasks to manage our members and their interests.

Pros

This software has all the tools necessary to build really great web pages for our sailing club. All the administrative features are available for managing our club members, and all the tools work well to manage our club documents and photos. The membership administration is superb, since it allows our members to manage their own contact information, and profiles. At the same time we can administer all our member subscriptions and activities in one place. Membership renewal is very important for our club, and the ClubExpress administrative features allow us to simplifiy this annual process.

Cons

Only a few hiccups were discovered. Originally we had some difficulty uploading groups of photos into our club's photo albums, but that issue seems to be resolved now. One other frustration is managing our historic documentation. There appears to be no way to view documents online, so members who wish to view an historic document must download the document to their computer. Consequently, we need to shrink the size of our documents, by dividing them up into smaller categories. That way the smaller documents are quicker to download, while our larger documents take much more time to download. We find this to be somewhat cumbersome with current technology.

Reasons for Choosing ClubExpress

The ClubExpress software fits very well with our sailing club activities.

January 2020

Neal from Utah Rocket Club, Inc.

Company Size: 2-10 employees

Industry: Aviation & Aerospace

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

January 2020

Reduces Club Officer Work and Improves Member involvement

The decision to move our web presence to ClubExpress has been good. Our group is small so cost was a concern but the overall ease of membership renewals and ease of updating content makes up for it. Plus the ability to have events that can be paid and registered all through our website has been a huge improvement and has allowed the website to bring in enough new funds that it has displaced the costs.

Pros

THe software is stable, relatively easy to use and has the functionality that are needed for a non-profit organization or club. Overall the tool is a great solution. I don't have to spend hours updating a CMS system and no longer have to worry about hackers attacking my site and having to fix/rebuild it. The support staff is excellent and know their product and its capabilities very well.

Cons

Some of the interfaces are a little klugey to use. They are constantly improving them however. There are some limitations to what can be done in terms of customization and tailoring the workflow and overall appearance of the site. Nothing that is a showstopper, but it has slowed us down a couple of times. I do wish they would update some of the templates and have more responsive options.

Reasons for Choosing ClubExpress

Functionality and price. ClubExpress was reasonably priced and we were not penalized for having a complete and robust site through them.