ClubExpress Software


 

ClubExpress is a cloud-based management tool for any association or club. The solution is suitable for arts and cultural clubs, environmental groups, healthcare and hospitals, higher education groups, human services organizations, international organizations and many more.

ClubExpress offers donor management, nonprofit marketing and outreach, charity and event planning, volunteer management, association and membership management and fundraising. The system has a member portal, offers awards and certificate management and supports online fundraising.

Users can customize their website using the design and configuration tools and it also offers built-in templates and themes to choose from. Contacts and other data can be automatically loaded onto the user's site and ClubExpress sends all members a customizable welcome email that invites them to view the new site and update any information that they have stored in the organization's database. The system is cloud-based so there is no installation and it can be accessed from anywhere at anytime.

 

ClubExpress - Home page
 
  • ClubExpress - Home page
    Home page
  • ClubExpress - Admin control panel
    Admin control panel
  • ClubExpress - Content editor
    Content editor
  • ClubExpress - Member manager
    Member manager
  • ClubExpress - Member profile
    Member profile
  • ClubExpress - Support resources
    Support resources
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

33 Reviews of ClubExpress

 

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Software Advice Reviews (9)
More Reviews (24)

Showing 1-9 of 9

Tony from Cruising Yacht Club of Tasmania (CYCT)
Specialty: Recreational organization
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2018

October 2018

PRO-ACTIVE SUPPORT

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Keep up the wonderful improvements. Great job to all at ClubExpress!

Pros

As an 'administrator' with only very basic knowledge of HTML initially some of the functions were difficult to apply. However prompt replies to questions eliminated the problems for me generally. The site improvements during the past year have been excellent.

Cons

Sometimes, not often the replies are obtuse. The support group personnel obviously know their product intimately, but occasionally I feel they assume that the person asking the question also knows all the detail!

Review Source
 
 

Alan from Lake Superior Marine Museum Association
Specialty: Nonprofit
Number of employees: 1 employee Employees number: 1 employee

September 2018

September 2018

Good Experience with Clubexpress

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The software greatly simplifies the administrative work of membership management, event management, and website development. Their built-in web pages eliminates the high risk areas of web development such as database access and credit card processing. Your organization can focus on web content.

Cons

I was a bit confused by the length of time for each implementation step. A tailored project checklist would have been nice. However, their support team responded quickly to each of my questions.

Review Source
 
 

Nikki from IACME
Specialty: Nonprofit
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

IACME Online

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

would recommend especially if you do not have much experience managing a website as it is much easier than I expected

Pros

great experience from initial set up to current day to day operations they have always been helpful and quick to respond and from an admin perspective our club express website is easy to navigate, features and functions are easy to find and implement

Cons

user manual is quite big but super comprehensive with a detailed table of contents, there has not been a feature I wanted to integrate that was not explained in the manual

Review Source
 
 

ST from Tennessee Apprasier Coalition
Specialty: Nonprofit
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

Club Express Web Platform is Excellent

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It does everything we need to manage our non-profit, from the web page to the collection of dues to the notifications of upcoming events. Very comprehensive and user friendly. The company also provides regular webinars to help administrators understand the software platform and upgrades to it.

Cons

None of significance. This web-based software is reliable and very easy to navigate. The company has exceeded expectations.

Review Source
 
 

Ariel from San Juan Capistrano Historical Society
Specialty: Other
Number of employees: 1 employee Employees number: 1 employee

September 2018

September 2018

Do Not USE!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

There isnt anything I really like about this software. Its frustrating and I am always running into issues.

Cons

Cumbersome. Ugly. Dated. Unsophisticated. The reason I am on this website right now is to find a replacement for Club Express. BEWARE!

Review Source
 
 

Benny from Cosmetic Industry Buyers & Suppliers
Specialty: Nonprofit
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

February 2018

February 2018

Ease of use! Helped streamline all of our operations

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great team behind a great product! We are a business networking group, launched the system as a new website and member portal in October 2017 and have been very pleased with Club Express.

Pros

User functionality & intuitive design.
Ability to set up dedicated app for members
Easy administrator event and member tracking

Cons

Club Express is always launching new updates so I am certain it will improve but at the moment limitations in email design.

Review Source
 
 

Chris from Kroc Center
Specialty: Other
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2018

January 2018

Very Good and Easy to Use

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Very User friendly. Integration phase. Easy to navigate to obtain information and financials. The customer service is outstanding, always receive a response in a timely manner. Great value for cost.

Review Source
 
 

Kris from Island Computer Consulting
Specialty: Recreational organization
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Love the ease of use for design and implementation

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have been designing and implementing solutions for over 25 years. This has been the easiest design and implementation I have ever experienced. Also my users are 70 and 80 years old. They are able to use the system with very little hand holding.

Pros

It is very easy and quick to put together. The tech support is outstanding. There is almost never any hold time. They speak fluent English and are very knowledgable.

Cons

Need better notification for Moderators in the Forums.

Review Source
 
 

Reiff from Velocity Owners and Builders Association
Specialty: Recreational organization
Number of employees: 1 employee Employees number: 1 employee

January 2018

January 2018

Solved all the problems of running an organization

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

With ClubExpress, we can run a large organization in just a few hours a month.

Pros

Total integration of web site, membership services, email capabilities, forums, blogs, committees, photo albums, and events. Organizations can designate people to be administrators of one or more of these functions, or even subsets of them (like an individual blog, or photo album.) The recent addition of the "collectables" module lets organizations track items as well as people (ie: car clubs can keep track of cars.) Customer service is terrific. That's not something you can say about many service companies these days! They have better prices than competing services, and updates to the service don't cost extra.

Cons

You cannot choose the URL to use on most pages. You have to use something like yourclubname.ClubExpress.com

Review Source
 
 
 
Showing 1-20 of 24

Samantha from NLYC
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

NLYC review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Even though customer service is decent our experience has been poor at best. Our club members have a hard using the site therefore very discouraging for us. Hard to Kay for a service that it’s hard to utilize.

Pros

Not much to say here. The site is decent but hardly user friendly

Cons

More often than not the upgrades appear to be a huge step back. Not very friendly. Over complicated and not intuitive.

Review Source: Capterra
 

Judy from Carmel Valley Garden Club
Number of employees: 1 employee Employees number: 1 employee

September 2018

September 2018

Terrific Platform for clubs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are a garden club of about 200 members and needed a website that would allow us to have a central database for members, documents, and photos; manage events; manage emailings; and be relatively easy to update quickly and be very cost-effective. Plus we were looking for good customer support. Club Express has delivered on all aspects of this. In particular, their customer support (which I don't need very much because the platform is very easy to use), is fantastic. And they constantly improve the software too, taking lots of input from users. Overall, a great product, specifically built for Clubs and Associations. They really understand their target audience.

Pros

Centralized database for our membership and club documents that makes creating emails with newsletters (that are then available on the website) so easy.

Cons

Creating a graphical user interface based on templates is a little clumsy to use, but is certainly serviceable.

Review Source: Capterra
 

Richard from Wolf Creek Federal Services
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Great membership management tool for clubs and organizations

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our club has had an excellent overall experience this this management tool. It has cut our membership management time down drastically and allows easy access to the records anytime anyplace. Great investment for our club.

Pros

This online membership management tool has it all; from managing members, communicating with members, to great website design. An all inclusive suite at a great reasonable cost based off of number of users (members).

Cons

Not too many. Sending emails to members was a bit cumbersome, but the company has been updating their email module lately (I have not fully reviewed it yet).

Review Source: Capterra
 

Shari from International Coaching Federation, Minnesota Chapter
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2018

July 2018

Club Express has increased interaction with our members and potential members.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of use and functionality.

Pros

The friendly, accessible and knowledgeable technical support are wonderful to work with and have been a great asset to our process. We also appreciate all of the functionality and features that Club Express offers that are needed by clubs and associations.

The no annual fee is a big plus; as well as your pricing structure. The low monthly fee for each member and non-member, only passing on the card processing fees charged by the processor (with no additional transaction fees), and low one-time fees for upgrades are appreciated.

Cons

The content editor is sub-par. Also, loading videos directly to our website doesn't work. We have to utilize YouTube or Vimeo if we want to post a video.

Review Source: Capterra
 

Matthew from International Coach Federation South Florida Chartered Chapter

July 2018

July 2018

End Board Member Burnout

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

More members, easier event planning, and marketing. We were recognized by our Global leadership for doubling our membership 2 years after implementation. Other chapters have asked for our help in implementing the same software and procedures.

Pros

We used free tools like Gmail, MailChimp, Weebly and Paypal. Nothing spoke to each other and our membership database was a nightmare. Membership, programming, and treasurer each kept separate databases and our records were a mess. Our committee did an exhaustive review of 5 software packages before deciding on Club Express. Now everything is in one place. We have doubled our membership and cut the workload for board members in half. 2 years after implementation our chapter was recognized for our leadership. Club Express was the reason. Simply automating renewals and dues reminders was huge. Tracking attendance and collecting satisfaction polls helped up to create programs that better serve our membership. The integration with the website keeps everyone informed. New events show up on the calendar. New members show up in our searchable member database from the homepage.

Cons

Software this powerful also requires some learning. Many of the functions have small "icons" instead of drop-down menus. It has taken me a while to learn the iconography and I often click the wrong option before finding the one I really want. I wish it was more intuitive, but that is a very subjective statement. Intuitive to me may not be that way for you. We have 3 board members that have become experts on Club Express and we have not had any issues training the next generation as they take over our chapter.

Review Source: Capterra
 

Steve from SRM University

March 2018

March 2018

A fully fledged membership management platform for clubs and associations

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

good experience

Pros

Complete suite of membership management, events, and e-commerce donation features. Intuitive design and UX. Built-in email marketing, survey tools, and document management. Comprehensive help materials. Granular admin control and website customization. Use-based pricing model with no long-term contracts or storage limits. New custom-branded mobile apps with live chat and geolocation meet-up features.

Cons

Designed primarily for clubs and associations. Other types of organizations should consider more specialized membership management solutions.

Review Source: Capterra
 

Dusty from Greater New Orleans Corvette Club and Northshore Corvette Club

February 2018

February 2018

Webmaster and Membership Director for two Corvette Clubs in the New Orleans, LA area.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is so very easy to use. Great support from Club Express, any time needed. Our members love what they can do, by themselves.

Review Source: Capterra
 

Danielle from Societe de Chimie Industrielle
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

I find some of the functionality to be 'hidden' so it takes some time to figure out how to use it.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Helps with membership renewal; tracks event registration; financial reporting is easy to use.

Pros

The support is great - when I need help, they reply back quickly to questions and they offer various solutions.

Cons

Some functions require multiple steps to complete and therefore take a lot of time (which I don't always have).

Review Source: Capterra
 

Damon from United Veterans Partnership

May 2016

May 2016

Easy to learn, easy to use!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Fairly easy to create pages and user functionality. Report feature is great, including easy access to financial information.

Review Source: Capterra
 

Bob from Capital Area Carvers of Wisconsin

February 2015

February 2015

Overall Satisfaction for our Club Express relationship

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

First and foremost the tech help at Club Express is amazing. They always treat me with respect and don't make me feel like a complete neophyte. They are quick, friendly and thorough. I have been so impressed that I recently loaded up a new website for our youth softball organization at pfo.clubexpress.com -- check it out.

Review Source: Capterra
 

Joanne from AWLA

February 2015

February 2015

Another Upgrade? Yes, thank you!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The Arizona Women Lawyers Association (AWLA) has used CLubExpress for a few years. CE has continually moved forward and embraced changes in technology and social media over the years. It is easy to use after you find out where everything is located on the menu (as an administrator) and the last upgrade to a newer look and feel went smoothly. We now have access to all the new goodies they have developed with their latest release.

The modular approach in their software and the ability to write custom pages with ease, allows any organization to implement the software without the need of an IT person. The best part is, that when you do need someone, the people answering the emails are quick, fast and full of ideas. I really commend the support staff (Geoffrey and Amy!) and as an administrator I couldn't ask for an easier product to use or better assistance when I need it.

The best part is you get all the upgrades without disruption to the business. There have been very few bleeps over the years and many many upgrades, all of which allow my organization to continue to use the product as we grow our membership.

My best answer to other companies that try to woo me into looking at their product is to ask, "What does your software do that I need for my business that CE doesn't?"

It's a very short phone call.

Review Source: Capterra
 

Kevin from Golden State Flycasters

December 2014

December 2014

ClubExpress helps power our Club

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I am a non-technical user and was given the task of updating our club website. I started looking at switching to ClubExpress just for the ease of use features. What we didn't expect is the huge advantage it presented in allowing members to pay online and also manage our clubs member list. Pro's - Ease of use, setup, customer service. Con's - leveraging all that is available in ClubExpress is difficult, not because it is hard to do but because it is sometimes hard to visualize how to implement them at times.

Review Source: Capterra
 

Dick from Nauset Neighbors

December 2014

December 2014

Wonderful tool for a non-profit "Village"

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We run our all-volunteer non-profit service organisation using Club Express. It provides communication with members and volunteers, handles membership renewals and generally does everything we need.

Review Source: Capterra
 

Jean from Washington Ski Touring Club

October 2014

October 2014

Ski Club real happy with Club Express

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I changed our ski club over in 2009 to Club Express and have been happy with it for all these years. They continue to add features, fix bugs, and are very quick with tech support. We especially rely on the Trips calendar and the Discussion Forums. It is also essential to use that members can signup and renew online and maintain their own personal info. Our financial part is real simple so we probably don't use all the stuff in that area that some clubs need. It is important to me that we can export the member data easily too. The one little disadvantage is I can't look up a member online by their address but I can do it with the exported database. Club Express has so many features for such a low per-member cost -- awesome.

Review Source: Capterra
 

Paul from Blackhawk Bicycle & Ski Club

September 2014

September 2014

ClubExpress does a lot of things right, some not quite so well, and one thing I hate.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

With ClubExpress, you can have a really good club website. The function of taking online payments for dues, events, etc. works very well. It IS an advantage that multiple (as many as you'd like) can have control over, and make changes to, various parts of your website. The calendar function is quite versatile, and our club finds it most useful. Having an online membership directory is great -- as long as your club members are willing to maintain their own information. The ability to maintain both a member and non-member database is very useful.

Is it easy to use? That's a matter of opinion. I'd say some things are fairly easy, and some things are more complex than they should be. Changing some things on the website can be very complicated and time consuming. The Administrator/User Manual is 706 pages for a reason -- THERE IS A LOT TO LEARN. And that is in addition to more than 60 video tutorials.

The email editor (at least the last time I used it) is very poor. Many things about administering ClubExpress could be made easier. On a positive note, they continually are working on improvements and fixes for the software.

The one thing I absolutely hate: ClubExpress only works well with QuickBooks financial software, NOT QUICKEN. I find Quicken much, much, much easier to use for financial record-keeping for a small (200-300 member) club. QuickBooks, in my opinion, is way too complicated for our needs.

Please keep in mind that these comments are one person's opinion, not those of our club as a whole.

Review Source: Capterra

  Response: ClubExpress, Gembrook Systems, LLC

Date: June 2015

June 2015

 

Quicken is personal finance software, not an accounting program. It's not suitable for managing an organization of any size, which is why we don't support it.

 

Marion from Los Amigos Ski Club

September 2014

September 2014

We love the updated Club Express!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I give kudos to Club Express for the huge improvements they have made. Their platform was always very good for financials, but now you can also create a great-looking website, which is key to marketing our club. I have found it very easy to use, even for a novice web designer. There are a lot of great features that make it very easy to link all functions. Now our members can go to a designated page about a particular trip, then click a sign up button, then enter their information and pay. This has been a huge plus for our trip leaders and members. I'm really pleased we can now also upload videos. The one negative I have found is there are some issues and limitations with fonts.

Review Source: Capterra
 

David from Ferrari Club of America Pacific Region

September 2014

September 2014

Ferrari Club Pacific Region

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Overall I find the tool excellent. I have found some recent changes have introduced complexity which is not needed. In the past I have had the ability to display a list and browse, now I have to remember a name, or at least the first letter in order to display the file.
Response time is increasingly slower, I have a fast network and know when a network issue is causing problems, however, like many software companies, it is always assumed the users PC or network that is to blame for issues.
The forum is not maintained as expected when it was introduced, entries are often not acknowledged in a timely manner.
I do not see any user involvement in the testing of new features, they just happen. If there was involvement or at least advance notice of intentions the application would be much friendlier.
All that said, I still feel this is an excellent application, and well worth the money.

Review Source: Capterra
 

Jack from Jackson Real Estate Investment Group

September 2014

September 2014

Using ClubExpress to manage your club

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Our real estate investment club has been using ClubExpress for over 5 years. I honestly don't have anything negative to say about it.
1. It's very affordable. There is no large up-front or long-term financial commitment.
2. The customer service is great. I have always received prompt responses and quick resolutions.
3. Features - I can't imagine needing a feature that this site does not already handle. It is very robust. More importantly, you can pretty much just ignore the features that your club does not need. They don't really get in the way of your core club needs.
4. Technology - CE has a nice pace to how often they 'upgrade' their technology. The product is upgraded often enough to keep it fresh and useful to club members. The changes have always been done such that our club members have never really needed any re-training. That has never been an issue for our club.

Review Source: Capterra
 

Eddie from Alliance of Insurance Agents of NC

September 2014

September 2014

ClubExpress is the BEST!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I use ClubExpress for all my insurance agent organizations.
It is hands-down the best in the industry even compared to systems costing much more.
It's rare that I have a question but if I do Customer Service always answers it quickly.

Review Source: Capterra
 

Joe from Memphis Investors Group

September 2014

September 2014

We are happy at Memphis Investors Group

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Club Express is an excellent choice for us at the Memphis Investors Group. Not only does the site offer us web site maintenance but it offers event registration and membership and database management. It integrates with QuickBooks and offers photo hosting, forums and blog hosting.

Their support is incredible. They are responsive both by phone and email as well as hosting their own support forum. The platform is extremely flexible and easy for us to use without having to become "nerds", but, it also offers very sophisticated tolls if needed. The online user manual is over 600 pages and very thorough but understandable. The representatives are helpful and will work with you when necessary. The designers can do just about anything you need.

The software and interface are in a constant state of enhancement. The programming is always adding new features and making the current ones better. Every time there are new features there is an update to the manual and an email to administrators giving the details.

We have also found their pricing to be very reasonable. The email is spam compliant. There are really too many features to list.

Basically, Club Express is a great partner for us and responsive to our needs. I would recommend them to other clubs and organizations.

Review Source: Capterra
 
 
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