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About CommunitySuite
CommunitySuite is a cloud-based non-profit management solution designed for small and midsize companies. Key features include fund accounting, a donor portal, online donation management, scholarship management and event management.
Accounting tools allow users to track assets, liabilities and accounts payable and receivable. The product also allows users to create and manage donor records, fund statements and grants. The online donation management module provides users with an online payment portal for fundraising activities. Users can also create ad hoc donor pages to support emergency fundraising.
The grant management module lets users design forms and workflows, manage reviews, send notifications and send transactions to the accounting system. It also features customer management, enabling users to create contact profiles, filter contacts and send targeted email campaigns. CommunitySuite also offers integration with GuideStar, Foundation Center and GreatNonprofits.
Perpetual licensing and monthly subscription pricing are available. Support is offered through email, phone and online chat.
4 Reviews of CommunitySuite
Overall rating
4.25 / 5 stars
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Showing 1-4 of 4 reviews
February 2019
Debbie from Community Foundation of the Northern Shenandoah Valley
Company Size: 2-10 employees
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2019
CommunitySuite provides platform to grow our foundation
CommunitySuite allowed our Community Foundation to fully automate our operations relatively early in our growth as a Community Foundation with very limited resources. It set the stage for the rapid growth that we've experienced and was definitely worth the investment.
Pros
CommunitySuite provides an integrated platform to run our Community Foundation at a price that is affordable for even a very small Community Foundation. The support and training provided through the implementation process made it possible to implement the software with very limited staff. Once implemented, the simplified fund accounting process made it possible to offer more options to our donors, including the introduction of non-endowed funds and multiple investment portfolios. These increased options have helped us to more than double the size of our foundation in less than two years. We could not have accomplished what we have without CommunitySuite.
Cons
The campaign process is my least favorite part of the software. While it is nice to have an integrated system to manage events, mailing lists, etc., those who are accustomed to using dedicated event management systems may find the features somewhat limited. It works fine, just without a lot of bells and whistles. Since we generally don't need bells and whistles, and we appreciate the integrated aspects of campaigns, we happily use the features provided. It is simply an area that has room for improvement.
Response from Foundant Technologies of Foundant Technologies, Inc.
Replied March 2019
Thank you for taking the time to share your thoughts about CommunitySuite, Debbie! We appreciate your feedback and thorough review that will help other community foundations researching solutions to support their organization.
April 2019
Anonymous
Verified Reviewer
Company Size: 2-10 employees
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2019
A unified system that delights both internal and external users
Overall, a great experience. The team at Foundant is very responsive and the software is easy to use.
Pros
Unified solution, clean & simple interface, the dev team is very open to suggestions and using IdeaLab, users can submit and vote on desired features/functionality. Tech support and service is phenomenal. Going from a non-unified system to a unified system has been like night and day. Being able to offer our Fund Advisors an online portal where they have 24x7 access in a clean site has been a long-awaited feature for us.
Cons
That we didn't have it implemented sooner. It has saved so much staff time.
February 2019
Marcus from Community Foundation of Central Wisconsin
Company Size: 2-10 employees
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2019
Outstanding Software Solution
Great experience from the beginning and have made many personal connections with many of your employees.
Pros
Ease of use, continued updates, and great customer service.
Cons
Due to business growth on your end and staff changes on our end there have been a few times that has caused some stresses but everyone continues to be helpful.
Response from Foundant Technologies of Foundant Technologies, Inc.
Replied March 2019
Thank you Marcus, for taking the time to provide your review and feedback!
July 2018
Hank from Los Altos Community Foundation
Company Size: 2-10 employees
Review Source: Capterra
Ease-of-use
2.0
Value for money
2.0
Customer support
2.0
Functionality
2.0
July 2018
It's a frustrating system that is missing so much compared to other options.
Pros
It is cloud-based. Unlimited Users. The accounting system seems to work, though I am not an accountant so who knows.
Cons
Donation pages are not customizable or user-friendly. There is no way to track the source of donations (even though the description says donation tracking). If you want to track ROI on your website, ads or communications, you can't.
There's no integration with ANY other software(other than Stripe). They do not verify users by email address, so you constantly have to be on top of duplicate accounts from donations. The ticketing system is barebones and difficult to set up.
There's no custom reporting.