Review of the great StudioEnterprise!

Pros

I like the efficiencies of handling so many donations, orders and subscriptions. They nave the best support staff ever. Their response time is always fast, and they always have the solutions.

Cons

There really isn't anything that I don't like about this product.

Donor Studio is now Studio Enterprise- Great product for the right fit

Pros

This vendor is a very good fit for a small, medium, or even some large sized ministries with certain needs in mind. The product is a good solution for keeping track of Donors, Product Orders, Inventories, Communications, and a number of other types of information to help ministries reach the people who support and participate in the ministry in one form or another. Their support model is great for even smaller ministries, as they offer strong support staff to supplement what some ministries may not have in house. They also are responsive and great people to work with in general. They are always working to improve their products.

Cons

Sometimes the needs of the ministry doesn't exactly fit the mold of the system and requires tweaking in order to work for their purpose. Also, sometimes the ministry may have staff that operate at a higher level of expertise in support and most support calls are started at the bottom level and worked up. Sometimes this can be good as bottom level support steps might get missed, but sometimes this is a cost of time and effort of both the vendor and the ministry.

Using Donor Direct Software has made us more efficient

Pros

The Donor Suite of products has made my team more efficient. Therefore they have more time to be innovative. We spend less time doing traditional IT work and more time doing value added activities. Donor Direct takes our feedback and suggestions seriously. Many times our suggestions or enhancement requests are included in the next release.

Cons

I have nothing that I like the least about the software. With regards to the vendor, the one concern that I have (and this is not their fault) is that they are the only game in town in our vertical. It sometimes concerns me they they do not have serious competition. However, I have not seen this impact customer service or quality control.

I work with this program daily.

Pros

The Donor software handles a great deal of information. Because of the type of work we do with it, the software has to handle input from us manually, data captured from our website, and data from other various programs. We have had our frustrations with it, but considering the magnitude of what it handles, I think it does a good job. We are allowed the versatility to collect various levels of information from just the address to email addresses and magazine subscription progress. Each area of our organization has specific things it needs to be effective. Donor has allowed us to gather a great deal of ongoing information.

Cons

There seems to be some trouble getting it to communicate optimally with other software. Every time there is a new project requiring data gathering from a different source, there is fine tuning required to effectively gather the information from the other software.

Donor Studio Enterprise

Pros

The staff are eager to please and work hard to build relationships with their customers. The product itself has a lot of great functionality and it continues to expand each year as the leadership of Donor listens to the needs of its customers.

Cons

Periodically issues are found due to the number of versions of the software. Each customer essentially has a custom install, which can sometimes present issues when new releases come out.