DonorPro CRM is an cloud-based customer relationship management (CRM) system that helps users identify, segment and track their constituents. The solution includes donor management, volunteer organizing, employee utilization and program delivery. It is suitable for organizations of all sizes.
DonorPro CRM includes a suite of applications designed to manage the donation processes and communication within the nonprofit. The query tool allows for custom searches on fields and groups, which allows organizations to search through donor records.
Various forms of donation are supported including sponsorships, peer-to-peer fundraising, major gifts and grant writing. DonorPro also provides integrated online giving and credit card processing.
Support is provided via phone and email for the life of a client contract, including updates and upgrades.
Justine from The Salvation Army
Specialty: Philanthropic Foundations
Employees number: 11-50 employees
Cloud access is great for donor management on the go. The cost is very expensive, but the software is easy to use.
A larger organization would have a difficult time being forced to streamline their processes. Suitable for smaller organizations.
Tina from Community Child Guidance Clinic, Inc.
Specialty: Human Services
In the beginning they were very helpful and the tech support was great. I am not very tech savvy and at times find navigating the data base to be difficult.
The sales team was knowledgeable and friendly took the time to explain the packages and was not high pressure. I would recommend DonorPro to those who have donor and donor base experience.
Not available 24 hrs. While running an event things may come up and if I had a question if it was not during business hrs. I had to wait until the next day. Other than that no major issues arose.
Make sure that this program syncs with any other software you may have. Accounting etc. so that exporting and importing is easy.
Molly from Community Child Guidance Clinic
A nice guy once spent multiple hours on the phone walking me through the program from square one. He was fantastic and definitely made it so I was able to do my job.
The version we had was cumbersome and difficult to learn. It was capable of doing a lot, but figuring out how to do it was very time consuming. It also looked outdated and just...not all that nice.
Its important to think about what things you'd like to integrate with your CRM software. If event registration or email blasts or whatever else are important to you, find a product that lets you do it all at once or streamlines it somehow.
Jamie from ACHIEVA
Specialty: Human Services
The customer service and ease of use can't be beat.
I have nothing bad to say about the product or the vendor. They are a wonderful company who continuously seems to be working to meet and exceed their customers' expectations.
Take advantage of the training resources that they have available, and don't hesitate to reach out to them for help or to offer suggestions.
Alan from Hillcrest Christian Academy
Specialty: K-12 Education
My favorite part is the Event Management module; it has really saved a lot of time and effort with our big auction events. The donation section is very good and easy to use. Pledge Reminders are also very easy to get done each month. I like that the company is local; I have been able to visit their offices for training and have always had a good experience with their tech support.
I wish the dashboard, which lets you know of tasks that are due, would open up that task when you click on it. For instance, I have many constituents making donations through auto-deduct, and I set the reminder for the deduct date, so when I click on the reminder, I wish it would open the donation screen so that I could take care of it. As far as the vendor goes, I wish updates and upgrades came more often and were more substantial.
For a school, this software is adequate, but most school administrators wear so many hats that it would be nice if it was more intuitive, making it easier and faster to use.
Dave from ACHIEVA
Specialty: Human Services
The software is easy to use and learn. I really like the business intelligence dashboard with the DonorProGo version. Real-time information is right there for you. You don't have to be a Crystal reports expert to run reports and get the information you need. The tech support at DonorPro is great. They get back to you quickly and in easy to understand non-techie terms.
There is nothing I like least. It's a great tool, and I don't have anything that I dislike about it.
Make sure to factor in the cost of converting your data and the time it will take to clean up your data, so that your import of database goes as smooth as possible.
Jason from Warren General Hospital
Specialty: Healthcare & Hospitals
I like the ease of the end of month reports. Also, there are good features that link the donors to each other.
It is a little slow at times when it comes to loading each individual donation.
Only comment on what you use and be honest to help educate others before they purchase.
Kim from Vermont Adaptive Ski and Sports
We will finally be able to truly manage our donors and customers in more than just an Excel sheet. So excited!
There's a lot to learn. But with a system as powerful as this, that is to be expected.
Ask questions. And know that it will take a bit of time to feel comfortable with the software, but it's totally worth it.
Josh from Beverly's Birthdays
Specialty: Human Services
It's simple and cost-effective, with friendly support. I would recommend it to any small non-profit.
The advanced functionalities take time to learn how to use properly. The web-based system is a bit clunky.
If you run into any issues or bugs, be sure to let DonorPro know, as they are constantly making updates/changes.
Victoria from Education Through Music-Los Angeles
Specialty: Arts & Cultural
I love the customer service! DonorPro is an invaluable tool for our organization.
We love DonorPro. One challenge with the product may be getting all of our staff members trained to use the database to its fullest potential.
Evaluators may want to look at the dynamic range of reports and functions available for this software.
Debby from Courageous Kidz
DonorPro excels in several areas, and at the top of the list is their Customer Support team. They are always knowledgeable, professional and courteous. They set the standard from which others should endeavor to reach.
Additionally, DonorPro provides us with the tools necessary to identify and track all activities associated with our constituents, at a price my organization can afford.
I especially am pleased that Towercare still cares about smaller non-profits, like Courageous Kidz, and does so much to help us make the most of those hard earned fundraising dollars we receive. I don't know what we'd do without DonorPro.
Alison from Benedictine Sisters of Pittsburgh
I have worked with non-profit organizations for a number of years and have experience using other widely known database management software packages. DonorPro is by far the most user friendly, and it accomplishes this without sacrificing functionality. But best of all, customer support is excellent. Because I work in a small shop, I especially depend on the quick response, knowledge, and patience from the folks on their Help Desk. They are worth their weight in gold!
You won't go wrong choosing DonorPro!
Jerry from Entrepreneuring Youth
I have been in the nonprofit and development space for decades, and this team is the best anywhere at customer support. Your success five years after the sale is as important to them as all the energy and attention they devote to you on day one.
They could write the new book on customer support.
Barbara from The Parish School
The Parish School transforms the lives of children who have language and learning differences by providing them the tools they need to recognize their strengths and utilize them to overcome their weaknesses as they learn. We researched database software for almost a year before we made our decision. We purchased DonorPro in 2007 and have never looked back. Implementation was a bit challenging, but it had nothing to do with DonorPro - the problems were all on our side. We give them an A+ for sticking with us and smoothing out the transfer of our data. Since implementation, we love the functionality and have built numerous custom queries and reports with ease. They continue to enhance the features and there are regular upgrades. The support team provides personal and quick answers to every question. As we learned, we asked some pretty simple questions and we were met with great patience and no judgement about our learning curve. We love working with DonorPro!
Amybeth from Community Partners
Sadly, in spite of absolutely excellent customer support, we ultimately found that in a reasonable amount, this product simply was not what we need. However, I want to reiterate that the customer service was superb.
Ashley from AA Consulting
Employees number: 2-10 employees
DonorPro is so easy to navigate! Any one of our staff can learn how to use it within minutes. It's a great tool for many nonprofits to use as a donor database.
Ease of use
Kris from CASA PACIFICA CENTERS FOR CHILDREN AND FAMILIES
Employees number: 201-500 employees
This software is ideal for a small to mid-sized non-profit. Easy to learn and easy to engage the constituent it is a turnkey solution that will hit the ground running. I loved the ease with which you can perform fairly complex tasks - globally moving groups of donations from one category to another, the api to an online interface such as Constituent 360 (formerly COnvio), the setup[ of security groups and individual accounts. All of their data fields can be assigned different labels, and new ones can be created - for instance sub-appeals or packages - and they work! The level of customization is rare in the database industry. They have a simple tie in to Quickbooks as well. What tops everything is the customer service - their tier 3 support is just as accessible as their teir 1 support staff and all extraordinarily helpful and knowledgeable. I am highly impressed with TowerCare and especially their Donor Pro - constituent management system. I would choose them myself if I were to start a non-profit.
Its hard to pick one - customizable fields that still work with the query mechanism, the global change feature - powerful and easy, alongside that the ease with which you can back up and restore if you should happen to mess up (it happens), the clearly defined rules for creating user accounts, security roles, and limited accounts for volunteers. Pretty awesome software
Michele from ALS Association Western PA Chapter
We are a small chapter of a national organization. Though we don't utilize all of DonorPro's capabilities, it definitely meets the needs of our office in terms of documenting patient info and interactions as well as donation processing. My only hesitation in giving it a perfect rating is the reporting. Not exactly as intuitive as I would like, but still gets the job done.
Customer service is exemplary.
Julie from ALS Association Greater Chicago Chapter
We use Donor Pro in order to maintain records about our constituents for cultivation and stewardship purposes as well as patient database and records.
Cindy from The ALS Association Indiana Chapter
We found the training so be specialized to our needs and the support we have received has been exceptional.
Bonnie from SAMS USA
DonorPro always has the customer in mind. They ask for user feedback, have donor pro user sessions and are very open to suggestions on how to make the product better. We have seen features that we have suggested and ask for implemented within the next release. Customer service is very quick to respond and is always very personal. We like that the program is very customizable.
Gerry from Saint John's Hospice
DonorPro is an excellent low-cost CRM offered by a company with excellent customer service. I'm not a techie and can't compare to other products. But I am impressed with good customer service throughout the organization, from president to staff.
Frankie from The ALS Association Louisiana-Mississippi Chapter
DonorPro has a great capacity for maintaining and reporting detailed information! DonorPro allows detailed input of patient information, relationships, services provided, as well as donor and donation data. And then, DonorPro makes retrieval of that information quick and easy. DonorPro's software is designed with the final output in mind. It "asks the questions" that a user needs in order to maintain a detailed and functional database. The user can maintain detailed information on each constituent and can also view the big picture through reports and queries. Also, the training and support are outstanding! There are so many ways to use DonorPro to its max that it is a waste to try to figure out everything on your own. The ease of use is dependent upon the user's investment in the opportunities and resources that are offered. Deep, thorough training is offered regularly; and, when I hit a bump in the road, the support staff is always prompt, courteous, knowledgeable, and helpful. Every single time I have needed support, the team has responded quickly and accurately. There's not much about DonorPro that I don't like; most problems are caused by "user error."
Richard from Toys 4 Smiles
Versatility: The product is cloud based so I have access anywhere that has an internet connection whether or not I have my own personal computer, tablet or iPhone available to me. Just pop on someone's laptop & login to the GO version losing very little functionality from the desktop / laptop version. So far I love the Vendor because of the excellent customer service that they are providing me.
Experience: So far I have no complaints about either the software or the vendor.
Interested: Get a demo, or better yet get access to login and use a demo database. Try using their customer service department to answer questions during the demo phase.
Ease of Use: You have to get used to how the system was built, and how to move around all the functional available. There is so much that can be customized to your own needs.
Issues - All my issues have been my lack of understanding - once I know how to use it, it has worked flawlessly.
Customer Support - Award winning!! I have gotten quick response to questions posed, and I find that they even offer to assist further after the problem has been resolved.
Kelly from Florida Historic Capitol Museum
We use DonorPro to keep track of all of our members, donors, and volunteers, as well as their Merchant Services to process member and donor payments. There are so many ways to use Donor Pro, but what I like best is how customizable and user-friendly it is. Also, I've NEVER had a better experience with a Customer Support team than I have each time I need help from DonorPro. I highly recommend this product.
George from Warren General Hospital
DonorPro has been a nice addition to our hospital development Department. The support staff has gone above and beyond and being responsive to our issues and needs and running the program. It takes a little bit of time to understand all the capabilities but the investment will be well worth your money. I would highly recommend this product to anyone looking to increase donor effectiveness.
Sherrie from Catholic Charities of East TN
Donor Pro's recent webinars, Evolve 2014, were full of great content by effective presenters and were well worth attending. We will definitely watch for announcements of other upcoming training options. My only regret is that I could not choose to sit in on others that were held in tandem with the ones I selected!
LaQuetta from 4TheCause.US
The features that will allow us to create and manage information on "fundraising groups" affiliated with individual team leaders is very timely. The graphic (thermometer) provides a visual of where each team is in relation its own goal, as well as in comparison to other teams. VERY HELPFUL!
Sabrina from SIRE
Pros - Excellent customer service; the query function is flexible and powerful; and it allows unlimited users.
Cons - We are out in the country, so maybe some of the issue may be our internet speed. Even when I'm where the service is faster, sometimes the lag time seems to be excessive.
Overall, DonorPro is a very easy to use, customizable package. The queries are so very easy to create & modify. We track donors, volunteers, clients, and horses in DonorPro. It is great.
Laura from Heritage Community Initiatives
We just recently made the transition to DonorPro and we are already off to a great start! The training hours were very informational and customer service has done a wonderful job helping us to make the transition. We can't wait to get going! DonorPro has also helped us to connect with additional resources for email marketing that has made our outreach much more manageable.
Devin from Legal Aid Society of Palm Beach County, Inc.
DonorPro is run by a small company that is committed to aiding their customers in getting the absolute most out of their product. If you are looking for a solution to your donor management problems that is affordable, organized and user friendly look no further!
Small Learning Curve
Great Customer Service
Continually Upgraded Based on User's Recommendations
Keeps Everything Very Organized and Accessible
None because every time I have a question, I simply call customer service (for free) and they patiently teach me how to solve my problem.
Jane from Family Solutions (formerly SOCSTC)
I highly recommend DonorPro - it's a great value for the price, they provide EXCELLENT customer service and it's easy to use. Great software!
Very easy to use, intuitive and easy to learn. Great functionality for moves management, donor cultivation, reports, etc.
Cannot think of any cons.
Kara from The Early Learning Institute
I've used a variety of donor software programs over the years and in my 15+ years of experience, DonorPro is the best product available. It is intuitive, easy to use, and it does what they say it will! We've been able to reduce fundraising expenses, measure ROI and better segment our constituents through our implementation of DonorPro. Their customer service is far superior to any other I've experienced, and although I've had few issues, when I have trouble, they are always responsive (extremely so). They "get" what we do as nonprofit fundraisers.
none - they implement product improvements in new releases that reflect user input. Can't ask for more than that.
Alison from Benedictine Sisters of Pittsburgh
I have used Blackbaud's Raiser's Edge and Results Plus, but have found DonorPro to be the most user friendly. And it does everything you need it to do! And most important to me, the Help Desk has been WONDERFUL. The next best thing is that they listen to you if you make a suggestion for an improvement; and they let you know whether it is something others are requesting and if and when they are working on making the change or addition. I wasn't with the Sisters when they did the conversion from Results Plus to DonorPro, but I understand it went very smoothly.
I recommend DonorPro without hesitation.
I have no "cons" to report!