eTapestry


eTapestry from Blackbaud is an online fundraising and donation management solution designed especially for small and midsized nonprofit organizations. The web-based solution helps organizations to streamline their fundraising activities starting with reaching potential donors to scheduling and organizing fundraising events.

eTapestry is a web-based solution that can be accessed from any internet enabled device and smartphone from anywhere. The solution offers robust membership management tools to run membership programs, track members contributions and manage members contact details. The solution provides comprehensive event management functionality to create event schedules, plan activities, send e-invites and sell event tickets and merchandises online. With built-in social sharing tools, event organizers can share event posts and updates with their online community or invite participation from a larger audience.

eTapestry is available at a monthly subscription with zero upfront costs and 30 days free trial period for product evaluation. Nonprofit organizations looking for an online tool to raise funds without getting into the complexity of an on-premise software installation can go for eTapestry.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 8

176 Reviews of eTapestry

Showing 1 - 20 of 176

Start your review of eTapestry

Click to start
  • Ashley from OSBI

    Specialty: Human Services

    Number of employees: 201-500 employees

    July 2018

    Save your time!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I would not recommend eTapestry to anyone. I honestly cannot stand this CRM.

    Pros

    It does what it says it does, it's a CRM. You have the ability to message within eTapestry along with creating multiple forms (either for donations, newsletter sign ups, etc). It is nice being able to use the back button without being kicked out and having to log back in.

    Cons

    The interface is not user friendly at all. I am someone who grew up using a computer and has used other CRMs. eTapestry is not intuitive at all, and their knowledgebase does not make easy searches. I also did not like the "support". It's honestly nonexistent. Their customer service is not the best and you will have a hard time getting answers or getting a hold of people. I've had a problem since last December, and have made numerous attempts to contact people (by phone, chat, and email) to no avail.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Jasmine from Martinez Street Women's Center

    July 2018

    I've previously used eTapestry for donor database management.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    What I like most about eTapestry is the ease of functions. As a donor database system, it is easy to pull reports for specific things.

    Cons

    What I like least about eTapestry is the importing. This product is great if you are the first one to use but if you are being added in you just need to make sure that you understand how your company uses it. Information can get mixed up quickly and can do more harm than good.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Laura from ECHO

    Specialty: Associations

    Number of employees: 2-10 employees

    July 2018

    Much more user friendly than some of the larger programs

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    The program makes more sense when learning how to add and track accounts. It is more user-friendly than Salesforce.

    Cons

    There are some limitations if you plane to grow quickly but for most non-profits it will handle all your accounts.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    June 2018

    I've used eTapestry for five years.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It's almost infinitely customizable and is pretty powerful. If you know how to use it, you can track and report on really good data.

    Cons

    The software is stuck in the 1990s in terms of its design and technology. It can be very slow and is terribly unintuitive for a new user.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Dawn from Safe Harbor

    Specialty: Faith-Based Ministries

    Number of employees: 11-50 employees

    June 2018

    eTapestry is a very useful for successful fundraising

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    This software has the capability of reporting on so many things. From donor retention to volunteer hours, you can set up your own fields and track what is important to your organization.

    Cons

    It can be very challenging and tedious to learn how to queries and reports work. There are so many criteria that have to be set correctly to gather the information you need.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Kristy from Safe Place of the Permian Basin

    Specialty: Human Services

    Number of employees: 11-50 employees

    June 2018

    Easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Customer services is always helpful

    Pros

    Able to have family records not only individual records, user friendly, can build specific reports that contain only the data you need

    Cons

    Building reports are time consuming, you have to build a query for the data then build the report that will use that data to run your report.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Pat from Ethos Education Group

    Specialty: K-12 Education

    Number of employees: 11-50 employees

    June 2018

    eTapestry's new features

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Love the latest feature, allowing you to sign into Blackbaud and eTapestry simultaneously, making easier to navigate both.

    Cons

    Still unable to cut and paste an outside documents, picture or wording into eTapestry. This would assist me when creating newsletters and other documents.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Laura from GrantLinkX

    Specialty: Philanthropic Foundations

    Number of employees: 2-10 employees

    May 2018

    eTapestry Donor Data Base

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall great software

    Pros

    eTapestry is an economical donor data base that is provided through Blackbaud systems. It is a great price for all the features and functions it has. It can store and track all data on donors both individual and grants.

    Cons

    While the software and database can track grants it is easier and more useful to track individual donors. Matching funds are a bit tricky to input and events are another feature which are a bit tedious and difficult to track.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Aimee from Branches, Inc.

    Number of employees: 51-200 employees

    May 2018

    We use this software to manage the donors, supporters, volunteers, etc. for our non-profit.

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money

    It a good, basic tool for housing all of your client, customer or supporter contact information and activity.

    Pros

    Its an inexpensive way to manage donor and supporter activities. It also allow us to bulk email and communicate to our audience. We can design a nice email with graphics and it is fairly easy to set it up and send it out.

    Cons

    It is a little clunky in that the categories and drop-downs aren't customization. You basically have to get with your team (or those responsible for entering data) and decide how to use their established categories to fit the data you want to collect in order to have it be consistent for each person's information that you enter.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Spencer from Roadrunner Food Bank

    Number of employees: 51-200 employees

    April 2018

    Slow loading times, yet valuable, helpful, and easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The benefits that I get from eTapestry is a giant database that can easily access each user by using a simple 1 to 6 digit entry recognition. Being able to store all this information online as opposed to locally also benefits our organization due to eTapestry's massive storage.

    Pros

    I like the most the fact that one can search for a client's account by their account number, with a / before it, and find any given person within the account instantly. This sort of number-orientation makes the software much easier to integrate for importing data, especially when importing hundreds of account updates and journal entries at a time.

    Cons

    I like the least how slow the software is. Perhaps this is because my company is utilizing the maximum account storage (we have 100,000+ accounts on file). When clicking on someone's name, there is a loading time of 3-5 seconds. When attempting to enter a gift or a journal entry from that person, there are 2 additional loading buffers of 3-5 seconds depending on the activity within the company at that time. This severely slows our process of data entry, preventing data entry from being smooth and fast.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Justine from The Catholic Foundation

    Specialty: Faith-Based Ministries

    Number of employees: 5,001-10,000 employees

    April 2018

    The best for smaller organizations

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Such an easy interface to maneuver. It makes managing donors and tracking gifts as easy as possible, while maintaining an attractive interface. Customer support is cool because a primary function is for support to be given by other users, people who know the software and may have overcome struggles like you are enduring. It creates a community in the nonprofit sector.

    Cons

    It might be too simple for larger organizations, but it's functionality is just as applicable for larger groups as it would be for smaller! Customer support will get you through any hassle.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Betty from Edward Consulting

    Specialty: Churches

    Number of employees: 11-50 employees

    April 2018

    I looked at this software for a nonprofit client

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I considered this software as it was a solution for associations seeking to reach donors, nurture member relationships and track goals. But for the nonprofit I was working with they did not need to nurture member donors as they felt they did that already without this software

    Cons

    This software had many features that the nonprofit I was consulting for did not necessarily need. It is feature rich

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Kathryn from Boley Centers, Inc.

    Specialty: Human Services

    Number of employees: 201-500 employees

    April 2018

    Expensive platform with increasing costs and long contract periods!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Unfortunately, eTapestry is just not easy to work with as they were in the beginning when we started working with them in 2011.

    Pros

    At first I loved eTapestry for its great support and a la carte options. It is definitely a robust system.

    Not so much anymore since they are now part of Blackbaud. They now bundle options and railroad agencies into long contracts to get single features that used to be available a la carte.

    Cons

    All of the above, plus their communications tool is not the best. It would be better if they integrated with a marketing tool like Constant Contact and included that in their packages. The maneuvering through the system is clunky and not at all intuitive.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Chris from Teatro Nuovo

    Specialty: Arts & Cultural

    Number of employees: 2-10 employees

    April 2018

    Great Service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We're still in the early stages of setting up our database but so far every question I have had has been answered by an online "how to" page from Blackbaud. They have been really helpful for me.

    Cons

    I think setting up a "household" should be easier. Maybe it is because I am new and still trying to figure out the best way to do it but there seems to be too much manual work to create a joint account.

    This review was submitted organically. No incentive was offered
    Review Source
  • Robyn from Sisters of St. Francis

    Specialty: Faith-Based Ministries

    Number of employees: 11-50 employees

    April 2018

    ETapestry for NonProfit

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Data conversion from ResultsPlus was excellent. The specialist worked with us to make sure all the data was correct and matched or improved upon how it was organized. The process also helps you become familiar with the software. So, once completed, we were able to start using without much disruption.
    We've been successfully using it for over a year. Overall, it is user-friendly, with great support. Our account manager is wonderful and helps with issues/questions; checks up from time to time. Online resources/tutorial great and help navigate some of the learning curves with reports, mailings, etc.

    Cons

    We got an odd impersonal e-mail with a link to view our invoice.It would be nice to be able to pull it up online via our Blackbaud Account Site. Support was slow when we had a question with invoice and not easy to manage/review.
    Not the best for e-newsletters - it's a little clunky to design with limited templates. We stayed with Constant Contact, but there are good integration features with eTapestry.

    This review was submitted organically. No incentive was offered
    Review Source
  • Amanda from St. Joseph Catholic School

    Specialty: K-12 Education

    Number of employees: 11-50 employees

    April 2018

    eTapestry has helped us to keep all of our donor information in one easy to use datatbase.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The ability to easily print out specific and detailed reports when needed has been extremely helpful.

    Cons

    At first it was a bit overwhelming trying to figure out how to print a specific report for a specific need, but after some trial and error, it became easier.

    This review was submitted organically. No incentive was offered
    Review Source
  • Kerri from Creative Capital

    Specialty: Arts & Cultural

    Number of employees: 11-50 employees

    April 2018

    Streamlined Fundraising Support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Etapestry has helped our small development department in big ways! It's ease of use was critical for staff who had not used professional fundraising systems before. They were able to get on and get started right away.

    Pros

    Dramatically cuts down administrative time with auto functions, which was essential for our small development team so that they can spend time on cultivation vs. wasting time updating spreadsheets and processing donations. Easy reporting and querying has enabled us to better assess our efforts and returns. Great donor tracking functions ensure things are slipping through the cracks. The auto reminders and calendaring are super helpful. The seamless integration with online giving was also a blessing.

    Cons

    The only con is that the online fundraising interface is a bit limited design-wise, without additional cost.

    This review was submitted organically. No incentive was offered
    Review Source
  • Kelly from www.alabamarivers.org

    Specialty: Environmental

    Number of employees: 2-10 employees

    April 2018

    Perfect customer service and help

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We use eTapestry for all of our donor and fundraising needs. We have used many other products and have never been satisfied until now. Every function we need - and many we didn't even know we needed - are included in eTapestry. Even more than that, whenever I have a question or can't figure something out, their online help is available and can quickly and effectively solve any problem or challenge I have. I HIGHLY recommend eTapestry for your fundraising and donor relation needs.

    Cons

    I don't have a single con after using them for 3 years! The only small tiny downside would be that I wish there was an app I could check from my phone.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Tony from Charleston Pride

    Specialty: Public Broadcast (TV & Radio)

    Number of employees: 11-50 employees

    April 2018

    Great starter CRM, wish the forms were more flexible.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It’s a great product for us just starting out with a CRM and moving away from excel sheets and CSVs.

    Cons

    -The forms aren’t truly embeddable but just an iframe instead. Should work like OLX
    -The forms can’t take payments on behalf of orgs. Makes it difficult for us since we work primarily with organizations and not individuals.

    This review was submitted organically. No incentive was offered
    Review Source
  • Aaron from Museo de las Americas

    Specialty: Arts & Cultural

    Number of employees: 2-10 employees

    March 2018

    Excellent Non-Profit Museum Software!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Very nice product!!! It is easy to use and great for tracking museum data: memberships, visitors, artists, etc.

    Pros

    I love the journal entry ability. It is easy to use and a nice way to keep track of promotional emails sent.

    Cons

    There are many functionalities that require additional programming or knowledge. It would be nice to know how they work. A nice summary of the functions would be nice to have, so that we are aware of what we are working with. There may be functionality that would benefit us, but we are unaware of it.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
Do you use eTapestry?Write a Review
In just fifteen minutes, the experts at Software Advice can help you narrow down the right software for your organization. Call us for a Free FastStart Consultation: (844) 852-3639