Findjoo membership management solution is a software platform developed for non-profit organizations of scaling sizes and segments. Arts and cultural organizations, associations, higher education, human services, environmental, education, public broadcast, healthcare, national and international groups, and several others can customize the solution to suit their needs.
Key functionalities include donor management, fundraising, charity and event planning, volunteer management, association and membership management, and non-profit marketing and outreach. These features are offered in a fully integrated suite. Online fundraising and member portals are also available to users. Findjoo provides website integration for any payments or donations made online. Calendars, notifications, and appointment reminders are included in order to streamline the outreach process. Electronic ticketing is also available for event planning and organization. Accounting features assist organizations with analyzing their giving history and trends.
Findjoo is browser agnostic and is available on a monthly subscription basis.
Mireille from Karate Sunfuki Inc
Employees number: 2-10 employees
In general I'm very satisfy I use the program for many event, and I like working with our account excutive.
Very satisfied: have a great support. Excellent price for the quality of the program.
We would need more formation, Like that we will have less question but when you know the program it's easy to work with something we don't know why people that do register do not receive a confirmation by email
Michel from Les Amis des Sentiers de Bromont
Employees number: 2-10 employees
We were looking for a robust platform to manage the 1,200 member-members of our association.
FindJo meets 100% of our needs, our organization's resources allocated to managing member files and renewing membership annually are now automated. Emails alerting members of the time to renew their membership are sent without manual intervention.
We are now able to produce reports to better understand our members.
Joe from Missouri Society of Radiologic Technologists
We transitioned our membership service from traditional paper to digital. We like being able to sort and target emails based on specific criteria filled in. Also, their Customer Service is spot on and available to help at what feels like all hours of the day.
Part of our membership is college students and due to the different way schools handle dues and/or their curriculum, some schools pay for their students membership and/or conference tickets. Currently, there is no way to have a Program Director register all of their students for our membership due to the fact that accounts have to be established via individual email addresses. Instead, we have those schools that register this way send us paper registration forms and WE manually create their accounts for them. This is only a small part of the big picture though.
Talk with their team and let them know what you have and what you need. We have always found them quite willing to assist any way possible.
Amber from Nordic Skiing Association of Anchorage
I love the high level of customer service we receive from Findjoo and our dedicated account rep. They're very responsive and timely in all communications to them. Regarding Findjoo, it's been great to have the ability to customize our services and the database, member management and user experience have been great.
Any issues we've had with Findjoo, have been resolved or are being resolved by Findjoo's team, which we greatly appreciate.
Do the free trial to see for yourself if you think Findjoo will fit your business needs
Damon from American Water Polo
Employees number: 2-10 employees
They have great customer support, with a dedicated person that walks you through the sales portion and is basically your support rep after the process. Very reasonable pricing structure for our organization
I feel like the system is user friendly and easier than our previous system. The back end functionality is clean and easy to navigate for an admin.
With any system there are challenges. One of the biggest issues we face is the parent/child relationship when signing up members. Findjoo has been very flexible in helping address some early issue we had with member sign ups
Debbie from The Beekeepers of Indiana
Employees number: 1,001-5,000 employees
Exceptional. We loaded our membership roster and within days were able to setup our largest annual event that brings in 1,200 beekeepers. This was all being done manually.
Communications: We used to send multiple emails out to notify our membership, not it just takes setting up a template and then clicking on the send button.
Support: We have received quick, reliable assistance for any issues that we encounter. They have accommodated our request to make it easier for our members to renew and register for our events.
Easy setup for our events and our membership. It allowed us to add membership discounts after our board voted to allow that. The communication module allowed emails to be sent in a easy format, along with tracking the effectiveness of our campaigns. This software has significantly reduced time we spend on these tasks.
Learning a new system, but it was worth the time it took.
Jackie from Whole Body Chiropractic, LLC
The customer service is the best I've ever experienced. They held my hand right from the beginning, weather it was answering questions, doing screen share tutorials, or even changing features to better suit my needs.
There were a few features that did not do what I wanted, but the team was willing and able to change or adapt them for me with little trouble on my end.
Kathleen from Hospital & Health Care
One of the things that is the most beneficial to us is how quickly any changes to records, events or other details are reflected. We are very happy with the customizability of reports and email templates. Database management including sending emails and creating rosters is a seamless process. Findjoo customer service and support is outstanding! Turnaround time for change requests is very fast. Having multiple payment methods and the ability to generate refunds has been very helpful for us. The ease and simplicity of creating events is especially beneficial. Our users appreciate being able to register multiple people for multiple events in one pass.
There is very little that we don't like about this software. We've had a few issues with member records being duplicated.
Andrew from Tri-Cities Off Road Cycling Association
Employees number: 11-50 employees
We used to use systems that included an external mailing list provider, multiple spreadsheets and our bookkeeping software to manage various aspects of our volunteer run Canadian Charity. Newsletters were sent through the mailing list provider, product inventories were tracked through spreadsheets, memberships and product sales were tracked through quickbooks desktop, and membership renewals were only sent out when I remembered to send them off.
With Findjoo, membership renewal notices are sent out automatically, the newsletters can be sent from within the system, and we can now sell fundraiser tickets and products on our website using the same system. All of it is managed in one place and the purchases are handled through an online POS that integrates with our Quickbooks Online so that the back office is managing itself!
Our website had not been updated for a while, so we had some troubles integrating the POS widget on our site. But the support team has been outstanding and worked diligently to come to a solution. They're in Eastern Canada and we're in the West so we often had their support working after hours to accommodate our volunteers and the time difference.
Daniel from Clear Image
We had some complex calendar needs and didn't want to add yet another costly monthly bill. The ability to get the basics down at no cost, as well as the constant emailing with my personal assistant at no charge, allowed us to get up and running - we now take advantage of some of their other services at a mere $5 a month, and feel no pressure to start considering some of their other offerings - like SMS reminders.