GiveGab Software

4.60 / 5 (322)

About GiveGab


GiveGab is a cloud-based giving management solution designed for small and midsize nonprofits. It offers campaign and event management, contact management, donor management, peer-to-peer fundraising and crowdfunding management functionalities within a suite. An iOS app is available.

GiveGab offers fundraising management, which allows users to design responsive web pages for fundraising using default templates. Users can also manage manual entries for offline donations.

GiveGab also offers donor relationship management, which allows users to manage contacts and communications with the help of customizable outreach campaigns. Users can also manage the registration process for the events using customizable forms and discounts.

GiveGab offers subscription-based pricing and is available in three different pricing plans based on the number of features offered. The vendor offers customers online support via through its website. The product integrates with different business systems, such as MailChimp, Stripe and Heroku.



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Supported Operating System(s):

Web browser (OS agnostic)

322 Reviews of GiveGab

Average User Ratings

Overall

4.60 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(211)

4 stars

(98)

3 stars

(11)

2 stars

(0)

1 stars

(2)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 322 reviews

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June 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

June 2018

We began using GiveGab as the chosen platform for our giving day. We have kept it because it works!

Pros

--Very easy to set up both as a nonprofit and as a fundraiser
--They really walk individuals through setting up a P2P campaign.
--The site is visually appealing and engaging, easy to navigate for fundraisers and donors, reasonably customizable
--The P2P platform has functionality from both sides of the table--for example, the ability to create a team as a fundraiser or as a nonprofit
--Funds deposited within a day or two. This is huge for us.
--Incredible customer support. Always gets back quickly, always has a great attitude, always researches the problem and solves it, engages in conversation & demonstrates that the customer (i.e. us) has value to offer. They're so kind and friendly and competent even when we are freaked out and frustrated that we don't stay that way for long. They take our input seriously and often address any overall issues that we have within a reasonable amount of time. Love the chat featuer and that they are also responsive via email. This is where GiveGab shines!
--The data you can download about donors is pretty complete and useful
--There is a lot of supporting information available on the site itself. Some of it is pretty basic for us but if we were just getting started it would be very helpful. Online fundraising is overwhelming and GiveGab makes it understandable and easy to start.

Cons

--We don't use the volunteer management function so all the community functions are kind of lost on us and seem to get in the way sometimes. I wish we could just turn them off, like a separate module.
--We demo'd the CRM function and found it way underpowered for the price, which was as high as some much more flexible and full-service platforms.
--I wish the banner for campaigns and our home page was more customizable. We have a lot of appealing photos and it is hard to get any of them to work in that format because of where the text is and how it's formatted. Minor complaint but always frustrating.
--I wish we could change the font color. We have a lot of older donors and users and the teal/turquoise font is really hard to read, especially in the dashboard, i.e. the donor list. The gray is not much better. I would rather have default black font anywhere where there's text with a choice of a few colors for display or headline text.

June 2018

Joey from Running to Places Theatre Company

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2018

We started using GiveGab to replace PayPal as a way to receive donations. It is better in every way.

Pros

For donations, the platform makes the process drop-dead simple for us to set up and manage. Simple donations are much easier, smoother, and prettier on GG. The ability to create fundraising campaigns has been game-changing for us. They're easy to do, look great, and people feel comfortable and secure when they contribute to them on the platform. We only just took the plunge with the CRM functionality, and we're already wondering why we didn't do it sooner. We also love the responsiveness of the support team fast, friendly, patient, knowledgeable, flexible, and creative in their responses every time.

Cons

There are some aspects of the CRM workflow that I wish were set up a little differently, however, I have given feedback on these specific pieces, and the support folks have put in requests to the tech team to look into adding or modifying that functionality based on my feedback. I appreciate that.

February 2019

Elliot from Ithaca Generator

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2019

Our non-profit is raising more money than we every have.

Our organization did very little fundraising for it's first 4 or 5 years in existence. When we decided to expand, we needed to create a development program from scratch - and we didn't have those skills on our board. GiveGab showed us exactly what to do to create our first campaign and bring peer-to-peer fundraisers into it, and automated the most troublesome and easy-to-forget tasks. We are raising more money than ever, and the transaction fees are comparable to payment platforms that offer far fewer features and benefits.

Pros

GiveGab is easy to use and easy to train our volunteers on. Setting up a campaign is fast and built-in features like thank-you messages and donation receipts take all the pain out of fundraising and save us time.

Cons

There are some odd missing features. It would be nice to be able to enter offline donations in a way that they would be included in future outreach or thank-you emails - for example when local businesses write checks for sponsorship. Also, we can only put a "donate now" button in one location on a webpage or html email. This is odd since it is very common to place a "call to action" at the beginning, middle, and end of an appeal. Finally, some competitors allow us to make and save a variety of buttons with different donation levels or text fields. That is a nice feature and it is a bummer that for any given campaign, I can only make one "donate now" button.

February 2017

Lynne from SPCA of Tompkins County

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2017

I love the everything about GiveGab

We have used GiveGab for multiple online campaigns . They offer a superb product with extraordinarily helpful, friendly and educated support staff. Creating a campaign is easy with their software. They have fresh, contemporary, and uncluttered design options with a few different color schemes so your campaigns don't always look alike. It is easy to present a cohesive campaign/event with their easy-to-fill text boxes and variety of drop down menus you can use for event registration. if needed. The reports are generated with a click of a button and are emailed right to you at work. I actually liked getting in the "back end" of the system to work. What lay person ever says that! Previously we had been working with a competitor to GiveGab. I was always stressed about their software not functioning well and their people being hours away and essentially strangers to our non-profit. When we left the competitor, it took them more than one year to reach out to us to ask why. I simply told them that the GiveGab product was superior, the technical support staff a dream, and the fact that they GiveGab is a national company with a hard-working, local vibe sealed the deal. You will not be disappointed if you choose GiveGab.

Pros

ease of use

Cons

We have a complicated event registration with fundraising goals and registration fees. We needed the registration fees to not be counted towards the registrant's goal. It was hard to sort it all out but finally we did to some fashion.

January 2019

Elizabeth from Petroglyph Education Foundation

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

Give Big Kern with Give Gab SUPPORT

The problems that were solved for our Non-Profit, was the initial sign up, although there was a previous administrator, who is no longer with our Non-Profit, as a new "admin", I had to go through the process to remove our previous administrator and have myself added as the new "admin". The benefits for our Non-Profit is that we are now current and set up to work with Give Gab and have the peace of mind know that Give Gab is here for us with software, tools and resources! THANK YOU!!

Pros

I love the customer support and how patient and understanding they are to an Admin who's not the most "tech savvy", they made me feel so capable and were so positive and encouraging on moving forward with using the "GiveGab" software.
The software itself is easy to navigate and if there is any questions or stumbling point, on what to do next, the techs are very helpful!

Cons

As most people who are NOT "tech savvy", just starting something new, although the Give Gab software seems intimidating, is is NOT at all.

January 2019

Ruhiyyih from Global Village Fair Trade

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

Great fundraising platform with excellent customer support

Our experience with GiveGab has been wonderful, and we have been having better online fundraising results with each campaign we've launched or participated in. I look forward to this trend continuing as our experience and learning deepens and GiveGab continues being helpful and great to use.

Pros

I can't say enough good things about GiveGab. Our organization is fairly new in terms of bringing some of our fundraising efforts online, but each campaign or Giving Day has been a learning experience and has gone better than the last. GiveGab has made this process fun and inviting, I look the look and use of the platform, and--best of all--their support staff is responsive, friendly, and extremely helpful.

Cons

While use of the platform has been generally straightforward, there have been a few places where I have had a hard time finding what a needed, or have been unclear what our membership level granted us, but the support staff has always been exceedingly friendly, responsive, and helpful when these issue have arose.

Response from GiveGab of GiveGab

Replied January 2019

Hi Ruhiyyih! Thank you so much for that wonderful review! We take pride in providing a user friendly platform for you to raise funds for your organization online. We are always here to assist you and glad that we could help! Please let us know if you have any question or additional comments!

June 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

5.0

Functionality

3.0

June 2018

Powerful platform, a little hard to navigate as an organization with multiple campaigns/giving days

Pros

I like how easy the user interface is, once you can acccess it. I was able to easily craft my story, upload a picture, create unique giving levels and develop a solid "Thank You" message with video for my donors. It seems to really have a variety of uses, from campaigns to events to giving days, although I am still working on how to use it. My Peer to Peer Fundraisers were able to set up their own individual pages, once we could figure out how to access it.

Cons

The back end is not always easy to navigate, particularly getting from my organization's home page and "dashboard" to a Giving Day. The Dashboard listed a couple of prior campaigns but did not immediately link to the NH Gives Days. Similarly, my peer to peer fundraisers got lost in the back end when trying to create profiles or link old profiles to a new NH Gives Day. The campaigns were visible but not the Giving Days. Also, when navigating between campaigns and giving days, users (both P2P fundraisers and donors) often got redirected to the main organization page, NOT the NH Gives page, so donations were not counted towards our giving day totals, to our detriment in prize distribution.

August 2018

Diane from Jannus Inc

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

August 2018

Multi program fundraisiung

As part of a statewide fundraising day, Give Gab provided a very good platform. For complex organizations like mine it was not ideal to have all the fundraisers on one page but separating them wasn't practical either. Overall it was a good experience.

Pros

The ease of use in setting up pages was very good. I had over ten fundraising events going at one time. Data collected by system very helpful and usable. Customer service very helpful.

Cons

The most important element of the ask is in the info page about your story. I found that the editing and formatting capabilities of the 'story' section' was poor and often difficulty to understand what you could manipulate. Photos did not format well with text layout. Some of the formatting of uploaded logos or other placed items that were preset didn't work well with images. Eventually could scale and shrink to work.

June 2018

Nancy from Love INC Boise

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

1.0

Functionality

3.0

June 2018

The concept is great!

Pros

Great opportunity for the community and the state of Idaho to generate visibility. The visual presentation is very nice.

Cons

The 'Add Your Story' page works OK but could use more work on the Formatting, as it was difficult to add columns and when placing the Cover Photo, I had to go back and forth to get the image and wording the way I wanted it. Also, it was difficult to figure out where and how the 'Manage Sponsor Matching' appeared on this page. it would be nice to have an easier way to see the names of the donors internally. Is there also a way to add those donors who donate cash? I attempted to get help from your customer service dept, but they never called me back when they said they would be notifying people about extra incentives.

June 2018

Britta from Friends of Scotchman Peaks Wilderness

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

June 2018

Our experience with GiveGab has been positive overall.

Pros

It's easy to customize our non-profit's page, and navigation is relatively straightforward. We also like the option for donors to cover the cost of the transaction fees so we get the full donation they intend. Although, the button to do that could be bigger. We've had folks miss it in the past.

Cons

Getting our donor's information has not worked how it should. Whenever I click export, I never get the email. I have double checked my email address and my spam/junk folder and it just never shows up.
Also, while remembering credit card info works well for online donations for individuals, it doesn't work great for in-person events centered around our state's day of giving. Having something like a "I'm done donating, please forget my credit card data" button would help us move on to the next attendee who would like to donate using our tablet or laptop.

June 2018

Rachel from Smith College

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support