GivingTools Software

4.85 / 5 (27)

About GivingTools


GivingTools Online Giving offers cloud-based nonprofit management software for small and midsize organizations such as associations, churches, nonprofit corporations and human services organizations. The solution provides features such as donor management, contribution tracking, payment processing and recurring donations. 

GivingTools helps companies manage online donations, track gifts and lets donors set up recurring donations. It enables users to track donations and generate monthly reports. Mobile giving tools allow giving pages to rescale for mobile devices and link donation appeals to QR codes.

Pledge periods can be set up, allowing donors to pay their pledges over time. Users can set up standalone giving pages that include videos, photos, a goal thermometer graphic and more. Donors can also purchase products and event tickets on GivingTools sites. 

The platform is available with a monthly subscription.

 



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Supported Operating System(s):

Web browser (OS agnostic)

27 Reviews of GivingTools

Average User Ratings

Overall

4.85 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(23)

4 stars

(4)

3 stars

(0)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 27 reviews

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July 2017

Benjamin from LifeSteps World Ministries

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2017

Perfect for what we were needing and then some!!

This software allows us to get more donations and quicker than before. Allows us to seamlessly integrate through our website to be able to keep traffic focused on what's important to us. This also allows the donor to manage their payments easier than going through us, and saves us a ton of money in the long run compared to nearly any other software out there.

Pros

Most: Customer Service, hands down the most responsive and willing team to work with from asking questions, fixing a couple minor bumps I had, and reconfiguring to specific needs in one area. They are great and willing to help whenever possible.

Then I would have to say the value of their system and service for the price you pay is beyond awesome. They are straightforward in what they offer and they have some of the best rates that I have found out there. For what we were needing, GivingTools has been the perfect fit. Their system is pretty easy to learn and understand, and it has been fairly simple to train our staff on how to use it and implement it into the support raising.

To lock in the rates GivingTools have negotiated with BluePay and still be able to integrate their systems into outside 3rd parties like Salesforce is outstanding as well. For a medium size non-profit that is steadily growing that value and ease is not overlooked.

There are lots of other pros to GivingTools that I would highly recommend anyone searching and investigating Donor Portals, should look no further and give them a try. I doubt you will be disappointed.

Cons

Downloading the reports and understanding them with BluePay's reporting does take a minute to understand. I'm a very skeptical person so it took me a couple months of digesting the reports to fully believe everything was there and it was working properly. But I also didn't have the proper time to be able to invest fully into learning the reporting until about 2 months in. But once I sat down and reconciled everything and took a day to understand the language and learn how to merge with our old/current system is all made perfect sense, just needed that time for my brain to catch up.

This should not be a deterrent though, but just recommend being sure to ask questions and take the time to learn how to quickly merge with your current accounting processes.

February 2018

Jon from Life Church at Ardsley Park

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2018

This is a great company all around. We couldn't have been more please with our experience!

Pros

It was very easy to use and to set up. We had never used online giving before, so this was a new world to us and givingtools helped the transition be super smooth. Customer support is a huge deal for me and givingtools had amazing support. I was weary of not having a phone number at first, but when I realized how quickly they respond to email and how detailed their answers were, I was thrilled with the service. It actually saved me a lot of time to just email my question and see the answers rather than sitting on hold through a phone automated system like other companies do. We used givingtools for over two years without a problem. We have just now switched to a different product because of a complete overhaul to our records integration, but our switch had nothing to do with any problems from givingtools. In fact, givingtools customer service was amazing at helping us make the switch and never tried to pressure us with sales tactics like some companies might do. I would highly recommend givingtools to any church looking to get started with online giving. You won't be disappointed with them.

July 2016

Jerri from The Learners Lab (TLL)

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2016

A Perfect Partner!

My charity is a first and its needs are totally unique. Whatever I throw at Giving Tools, man do they know how to catch and run with it to figure out a unique solution. And whatever they come up with will be something they can use for other clients!

Pros

Everything, they realize companies are not cookie-cutter and they are anxious to help you get where you need to be. I'm thorough, and the are more thorough than me -- which is tough!

December 2018

Brandi from Boys & Girls Clubs of SMV

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

December 2018

So glad we found this program

After a lot of searching for a site like this, and using some bad ones, Giving Tools has been very helpful. It is very inexpensive, no hidden fees that sneak up on you. Reports are easy to print and it is easy to navigate the site. definitely recommend.

Pros

It is easy to enter and edit your appeals, events and campaigns. You can add photos to liven up your posts.
The giving page is easy to add to your websites and share. The techs are very helpful if you need help or have questions.

Cons

They recently switched from a 1.0 version to a 2.0 version. You can still access the old version but if you have campaigns in both the old and new, only some are visible. It made things pretty confusing.

December 2015

Lachelle from Allegro Community School of the Arts

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

December 2015

Over the Top Customer Service

I have never had such amazing customer support. We started using Giving Tools at the same time they were getting intermittent error message from their host company. This was forcing them to move to a new hosting company. As we all know nothing about this is good. It's hard on current users and the owners. But imagine the new customer who had just joined. That was me. The appeal itself was extremely easy to set up. Then I tried to go back in & edit and couldn't get anything to work. The next day I emailed support and started working with Jason & Josh who were amazing. Instead of saying - yip, things aren't working & we're trying to get it fixed they actually fixed it for me. Because I couldn't get in on my end, they edited the page from the back office to get me up and running. They helped me with the situation twice. They were very responsive, very quickly. They went way above what we have come to expect from customer service/support. I looked at several programs for giving pages and Giving Tools fit our needs for price and features. I'm looking forward to using their program ongoing. Thank you! Thank you! You guys are the best!

Response from GivingTools

Replied December 2015

Thank you Lachelle! Getting five stars from you on a bad day for us means a LOT! (To anybody wondering if we have hosting problems often, the answer is: this was the first issue in two years. But we communicated it with our users to be on the safe side and worked hard to be sure that all appeals continued undaunted.) Thanks for choosing GivingTools! -Jason

November 2018

Susan from The Storydancer Project

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2018

Giving Tools Customer Service is the Best!

Pros

Easy to use, very affordable, developers always looking for ways to improve the platform. Fast loading, secure, forms look good. The customer service people are so responsive, it's as if they're working on our non-profit team themselves. I can't say enough good things about reps in Customer Support to express his stellar attitude, competence, and courtesy. The best ever!

Cons

Not enough options for some of the design features, but at this price, I am not complaining!

September 2017

Jack from Rangjung Yeshe Gomde New York

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2017

Beyond great experience!

Pros

Customer service from the makers of GivingTools is phenomenal. We've been able to get everything we need for fundraising for our organization, and our suggestions are looked at closely toward future versions. They've been a pure pleasure to work with.

Response from GivingTools

Replied September 2017

Jack, we appreciate all your great input and look forward to dazzling you with the upcoming 2.0 version of our online giving platform. Many thanks, and our best wishes for the success of your most worthy venture.

August 2018

Lisa from Strategies for Youth

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2018

Good value, great service!

Excellent!

Pros

The clarity of the reports; the way you are notified when a gift comes in; the amount pulled out of the gifts is much more reasonable.

Cons

Hard to log in; password issues when logging in can be difficult.

Response from GivingTools

Replied August 2018

Thank you for your review, Lisa! I believe your login issue was because we have our older 1.0 platform and the much newer 2.0 platform. Your account had started in 1.0 last year and migrated to 2.0 this year...and the passwords are different between the two systems. Glad we got you sorted out in time for your meeting and thank you again. Let us know if you see any issues or have ideas...we are pretty quick to implement improvements (we get a lot opf great ideas from customer feedback).

February 2017

David from Friends of Kijabe

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2017

Great small non-profit option

Had a big wish-list for a minimal budget. Wanted appearance to be excellent, simple interface for customers, good backend for management, recurring donation options, easy to set up appeals, useable reports, option for e-check and cash donations in addition to credit card. Giving tools has been nearly perfect for a price that is better than perfect. Support has been super-helpful with any questions, and our first year has been successful beyond our wildest imagination. Downloadable csv files for financial reports are life changing for the accounting side of my work. Other little features, being able to hide an appeal without deleting it, sending notifications to multiple people within the organization. . .lots of good stuff. Only real concern I had was reviews of bluepay as the cc transaction processor, but I've had no issues at all.

Pros

Ease of use on front and back end
Accounting/reports
Price

Cons

N/a

May 2018

Kurt from Defenders Media

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2018

Best Non-Profit Processing for Growing (and Flourishing) Organizations

Saving money!

Pros

Far and away the best thing I like about GivingTools is the 0% processing fee. On top of that, the hybrid processing options for ACH and credit card processing allow me to get the best percentage of each processor.

The customer service is EXCELLENT. Great response time.

Cons

It is relatively limited in functionality compared to other all-inclusive platforms, but those platforms have much larger processing fees (sometimes even an associated monthly fee). If you can work with limited functionality because you're trying to stretch every dollar, this is the program for you! GivingTools really is the best platform to save the most amount of money on processing fees.

March 2018

Sara from Ferrum College

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

Great product, easily integrated, and FABULOUS customer service!

Pros

I like the user-friendly platform and how easily it integrates with our website. The ability to customize the appeals and look of the software gives faith to our donors that the software is secure and reliable. The customer service is top notch and the best that I have ever worked with. They are very responsive - within a couple of hours - and have always been able to answer questions and resolve the issue. Very pleased with the software and would recommend it.

January 2018

Stephen from Pagosa Valor Academy

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality