Backend constituent actions
Supported Operating System(s):
Web browser (OS agnostic)About Humanitru
Inspired by the amazing work that the nonprofits they serve do everyday and motivated by a strong desire to improve upon the existing tools for nonprofits, Humanitru set out to create a powerful, yet easy-to-use suite of digital fundraising tools that allow nonprofits to better engage with their supporters online.
What they have built is an advanced, 6-in-1, cloud-based, Supporter Engagement Platform that allows nonprofits to manage and report on constituents, donations, memberships, volunteers, programs, and events. Robust reporting is designed to give nonprofits a 360-degree perspective of how their supporters engage with them and to allow nonprofit professionals to easily generate reports themselves without having to run complex queries or consult with an ...
5 Reviews of Humanitru
Average User Ratings
Overall
4.40 / 5 stars
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
Likelihood to Recommend
Not likely
Very likely
Filter reviews by:
Sort by: Most Helpful | Most Recent
December 2020
Lauren from Alliance for the Chesapeake Bay
Company Size: 11-50 employees
Industry: Environmental Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2020
It's like driving a brand new car.
Humanitru is wonderful to use. It's like driving a brand new car that was built for our exact needs. The customer service team goes above and beyond my expectations.
Pros
Humanitru is easy to use, and because of that ease it has helped us find the capacity as a nonprofit to utilize our data. This has tremendously grown our development efforts and encouraged us to make data informed decisions. Our team is able to look at and read data about our constituents we couldn't before. I also appreciate that it is constantly growing and new features are added based on the feedback we supply.
Cons
There are a few kinks that I stumble upon every now and again. I think there is an opportunity to grow the events platform and make it more customizable so that it felt more immersive and like an extension of our website.
Reasons for Choosing Humanitru
Humanitru had a great onboarding process that made us feel confident our team could be up and running quickly. Each part of the process was clearly defined.
Reasons for Switching to Humanitru
Salesforce is a robust platform and is great for teams that have capacity to maintain it. At a smaller nonprofit, it did not fit our workflow.
December 2020
Cheryl from Innerwork Center
Company Size: 2-10 employees
Industry: Non-Profit Organization Management
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
3.0
December 2020
Innerwork feedback
[SENSITIVE CONTENT HIDDEN] and the team have always been incredibly responsive and thorough in whatever they do for us!
Pros
It is pretty intuitive to use, not difficult to remember steps snd what to do once you’ve used it a few times.
Cons
In downloading reports to my desktop, the spreadsheets download in a firm spreadsheet format that is upside down and backward. It seems to be an error on my computer’s end but I have not been able to figure out how to fix it.
December 2020
jamie from The Demand Project
Company Size: 2-10 employees
Industry: Human Resources
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
2.0
Value for money
2.0
Customer support
5.0
Functionality
3.0
December 2020
Humanitru Review
[SENSITIVE CONTENT HIDDEN] is amazing. If it wasn't for him I am not sure we would still be customers.
Pros
I like the peer to peer option for fundrasing and the ticket sign up option for events.
Cons
There are a lot of glitches in all of the above. Payment clithes on mobile has been our most recent issues.
Response from Humanitru
Replied December 2020
Thank you very much for your feedback. We are so glad to hear that you are enjoying our platform for your peer-to-peer fundraising and events. From a customer support standpoint, we are also happy to see that the recent payment issue was resolved and a fix implemented in less than two hours after it was identified. We take pride in our customer support team and are very proud of the job they do in helping nonprofits overcome any challenges they may experience with our product. We value our partnership tremendously and are 100% committed to listening to your feedback to make our product more effective for your organization, while at the same time making the donor experience as simple as possible.
December 2020
Chris from Relationship Foundation of VA
Company Size: 2-10 employees
Industry: Non-Profit Organization Management
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2020
Best CRM our organization has ever used.
Best CRM I have ever used. Bottom Line. PERIOD!
Pros
We have been with Humanitru from the beginning. Everything we suggested, they implemented. Every capability we would have liked to have, they added it. However, what really sets this product apart is the unparalleled customer service. With previous products, you would email with a question, only to wait a couple of days for a response in hopes of getting to talk to someone. Not with Humanitru. You email them and they are on the phone with you within the day. They go above and beyond to help any way they can. I have and will continue to recommend this product to all of my nonprofit colleagues.
Cons
So far, anything I had a problem with, they addressed it and made it easier for me as a nonprofit. Hard to say what you like least when everyone goes above and beyond to make it better.
Reasons for Switching to Humanitru
Better capabilities and much better customer service.
December 2020
Stephanie from Better2gether RVA
Company Size: 2-10 employees
Industry: Non-Profit Organization Management
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
December 2020
Donor database and more
It's been a great experience. With time we will truly understand giving patterns and have a stronger hold on donor relations.
Pros
Integration went relatively smoothly, with very little effort on my part. The software has many incredible features and benefits. There are many ways to segment and categorize donors to understand giving trends as well as track volunteers.
Cons
It does lack a database of articles or instructions to search when encountering a question. The customer service is amazing but I wish I didn't have to bug them for every question and could search a topic on the platform.
Reasons for Choosing Humanitru
The ability to interact with newsletter platforms, integration with Quickbooks and the ability to provide data on donor giving.