Humanitru Software

4.40 / 5 (5)

Our advisors have recommended this product 43 times in the last 30 days

About Humanitru

Inspired by the amazing work that the nonprofits they serve do everyday and motivated by a strong desire to improve upon the existing tools for nonprofits, Humanitru set out to create a powerful, yet easy-to-use suite of digital fundraising tools that allow nonprofits to better engage with their supporters online.

What they have built is an advanced, 6-in-1, cloud-based, Supporter Engagement Platform that allows nonprofits to manage and report on constituents, donations, memberships, volunteers, programs, and events. Robust reporting is designed to give nonprofits a 360-degree perspective of how their supporters engage with them and to allow nonprofit professionals to easily generate reports themselves without having to run complex queries or consult with an ...


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Supported Operating System(s):

Web browser (OS agnostic)

5 Reviews of Humanitru

Average User Ratings

Overall

4.40 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

Ratings Snapshot

5 stars

(3)

3

4 stars

(1)

1

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 5 of 5 results

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December 2020

Lauren from Alliance for the Chesapeake Bay

Company Size: 11-50 employees

Industry: Environmental Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2020

It's like driving a brand new car.

Humanitru is wonderful to use. It's like driving a brand new car that was built for our exact needs. The customer service team goes above and beyond my expectations.

Pros

Humanitru is easy to use, and because of that ease it has helped us find the capacity as a nonprofit to utilize our data. This has tremendously grown our development efforts and encouraged us to make data informed decisions. Our team is able to look at and read data about our constituents we couldn't before. I also appreciate that it is constantly growing and new features are added based on the feedback we supply.

Cons

There are a few kinks that I stumble upon every now and again. I think there is an opportunity to grow the events platform and make it more customizable so that it felt more immersive and like an extension of our website.

Reasons for Choosing Humanitru

Humanitru had a great onboarding process that made us feel confident our team could be up and running quickly. Each part of the process was clearly defined.

Reasons for Switching to Humanitru

Salesforce is a robust platform and is great for teams that have capacity to maintain it. At a smaller nonprofit, it did not fit our workflow.

December 2020

Cheryl from Innerwork Center

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

3.0

December 2020

Innerwork feedback

[SENSITIVE CONTENT HIDDEN] and the team have always been incredibly responsive and thorough in whatever they do for us!

Pros

It is pretty intuitive to use, not difficult to remember steps snd what to do once you’ve used it a few times.

Cons

In downloading reports to my desktop, the spreadsheets download in a firm spreadsheet format that is upside down and backward. It seems to be an error on my computer’s end but I have not been able to figure out how to fix it.

December 2020

jamie from The Demand Project

Company Size: 2-10 employees

Industry: Human Resources

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

2.0

Value for money

2.0

Customer support

5.0

Functionality

3.0

December 2020

Humanitru Review

[SENSITIVE CONTENT HIDDEN] is amazing. If it wasn't for him I am not sure we would still be customers.

Pros

I like the peer to peer option for fundrasing and the ticket sign up option for events.

Cons

There are a lot of glitches in all of the above. Payment clithes on mobile has been our most recent issues.

Response from Humanitru

Replied December 2020

Thank you very much for your feedback. We are so glad to hear that you are enjoying our platform for your peer-to-peer fundraising and events. From a customer support standpoint, we are also happy to see that the recent payment issue was resolved and a fix implemented in less than two hours after it was identified. We take pride in our customer support team and are very proud of the job they do in helping nonprofits overcome any challenges they may experience with our product. We value our partnership tremendously and are 100% committed to listening to your feedback to make our product more effective for your organization, while at the same time making the donor experience as simple as possible.

December 2020

Chris from Relationship Foundation of VA

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2020

Best CRM our organization has ever used.

Best CRM I have ever used. Bottom Line. PERIOD!

Pros

We have been with Humanitru from the beginning. Everything we suggested, they implemented. Every capability we would have liked to have, they added it. However, what really sets this product apart is the unparalleled customer service. With previous products, you would email with a question, only to wait a couple of days for a response in hopes of getting to talk to someone. Not with Humanitru. You email them and they are on the phone with you within the day. They go above and beyond to help any way they can. I have and will continue to recommend this product to all of my nonprofit colleagues.

Cons

So far, anything I had a problem with, they addressed it and made it easier for me as a nonprofit. Hard to say what you like least when everyone goes above and beyond to make it better.

Reasons for Switching to Humanitru

Better capabilities and much better customer service.

December 2020

Stephanie from Better2gether RVA

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

December 2020

Donor database and more

It's been a great experience. With time we will truly understand giving patterns and have a stronger hold on donor relations.

Pros

Integration went relatively smoothly, with very little effort on my part. The software has many incredible features and benefits. There are many ways to segment and categorize donors to understand giving trends as well as track volunteers.

Cons

It does lack a database of articles or instructions to search when encountering a question. The customer service is amazing but I wish I didn't have to bug them for every question and could search a topic on the platform.

Reasons for Choosing Humanitru

The ability to interact with newsletter platforms, integration with Quickbooks and the ability to provide data on donor giving.