iDonate Ignite Software

4.42 / 5 (12)

About iDonate Ignite


iDonate Ignite is a cloud-based fundraising solution that caters to non-profit organizations of all sizes. This solution allows users to deploy, manage, analyze and report on multiple ways to give in a back office, whether they’re embedding a donation form on a web or mobile site, setting up text giving, or managing an event.

The key feature of iDonate is its fundraising solution, which allows for text giving through mobile devices, peer-to-peer fundraising, and engagement tools like real-time goal meters. Customizable donation forms can be embedded directly into the organization’s website, partner sites, blogs, or FaceBook pages. The giving feature allows for automated corporate matching, recurring donations, and more.

Users can measure campaign performance and pull custom reports with the analytics and reporting feature. The Charity & Event Planning application helps users to create, host, and promote fundraising events. iDonate stores and manages donor data, and can integrate with an existing CRM system such as Salesforce, Blackbaud Raiser’s Edge, and Virtuous.

Support is available via phone and email.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

12 Reviews of iDonate Ignite

Average User Ratings

Overall

4.42 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(6)

4 stars

(5)

3 stars

(1)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-12 of 12 reviews

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May 2018

Kendra from Mission Create

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

May 2018

iDonate is easy to navigate and integrate into systems, but with some overall limitations

Pros

The interface is easy to navigate and integration into our website is very easy. Reporting features are simple, but meet our needs. Our primary contact is excellent at helping us fix issues.

Cons

Vendors utilized through iDonate to provide merchant services and ticketing aren't the most reliable or accurate. Should a problem arise with the outside vendor, it's easier to go directly to the outside vendor for a fix rather than iDonate. Customer support outside our primary contact is limited.

May 2018

Greg from One Love Foundation

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

3 of 5

May 2018

An overall well-built product with a few very irritating features and disappointing tech support.

Pros

Easy to use, intuitive, slick and clean design and UX. Salesforce integration works well, but functionality is limited.

Cons

Can't reassign gifts to different campaigns (why???). You can only host one P2P fundraiser under a campaign - makes no sense! No option to add a registration fee in conjunction with P2P fundraising. Can't process donations after an event closes when using the Event Management function - extremely frustrating and almost a deal-breaker. "Ways to Grow Giving" side menu is beyond annoying, getting into punch-the-screen territory: always shows the same "tips", no way to close the menu, menu covers half the screen and makes seeing some parts of the screen impossible (seems like a functionality that some poor developer was forced to create against their better judgement).

May 2018

Stephanie from Newhouse

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

May 2018

Excellent Customer Service/Tech Support! Easy to use software and text-to-donate a HUGE plus!

Pros

Easy to manage and edit/updates instantly for custom campaigns. Text-to-donate is a value with one-time set up fee. Has increased our giving through eblasts read on mobile devices- donors can instantly respond to a call to action, to text-to-gift. A non-profit must have!

Cons

It would be helpful to have a report feature that provided the option for saving different accounting reports.

May 2018

Emily from Taylor's Gift Foundation

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Our organization has had a wonderful customer experience with iDonate!

Pros

The easily adaptable platform for online giving and the competitive pricing for the services. We also love all of the giving channels for contributors to give to our organization.

Cons

We would love to see a special event platform to be able to interface into this online giving platform. This would allow us to capture sponsors, oversee registration, seating, bidder numbers, etc.

May 2018

Tami from ABBA Fund

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

May 2018

The software meets most of our needs. The staff is professional and easy to work with .

Pros

Our donors have choices when giving. Their staff is very helpful and a joy to work with. Thanks iDonate!

Cons

The goal meter is a little complicated and not as friendly as it could be. And, the sensitivity to internet providers can be annoying.

May 2018

Tara from Cedar Lake foundation

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

As a whole, I give the idonate platform a 5 star rating. It is robust in its functionality.

Event management, peer-to peer fundraising and vehicle donation, all increasing our fundraising opportunities and dollars.

Pros

The software has allowed our organization to expand our fundraising opportunities. The system is user-friendly and customer service is top notch. The staff are professional and timely. I have found the tutorials and help articles to be a great resource and they complement our current marketing materials. Using this platform has increased our fundraising dollars in a fun and enhanced manner.

Cons

I wish the event management piece was not part of Picatic, but rather part of the idonate package.

May 2018

Christina from HACC, Central Pennsylvania's Community College

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

May 2018

Based on my own experience and donor feedback, the portal is easy to navigate and user friendly.

Pros

I like the simplicity of our online giving form and the user-friendly functionality. I also think that the form is visually appealing.

Cons

I would like to see more customization options. We have many funds to which a donor can choose to give. It would be nice to have additional fields appear based on certain selections (for example, if a donor selects `scholarships, a drop-down menu of all available scholarships would appear).

June 2018

Melody from United Way Dallas

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

June 2018

Using iDonate is easy to set up and quickly run campaigns.

Ease of setting up and using

Pros

We have the ability to integrate with GA to track channel conversion, which allows us to A/B test our marketing efforts.

Cons

Downloading donor can sometimes be cumbersome. There's no easy way to filter and download only the donor data you want. You have to download and sort and filter in CSV/Excel file.

May 2018

Andy from Baker University

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

We needed to get up on a solution quickly that allowed multiple campaigns and with recurring payment

Ability to deal with recurring gifts, use of multiple campaigns at once, ease of use by non-IT staff

Pros

Very intuitive and easy to use. Many functionalities that will be very useful for the multiple types of campaigns we run

Cons

Price - we always want things to be less....but feel good about the investment we have made in iDonate

October 2017

Jenna from International Relief Teams

Company Size: 2-10 employees

Review Source


Ease-of-use

3 of 5

Value for money

1 of 5

Customer support

2 of 5

Functionality

3 of 5

October 2017

Great on the front end and user interface, poor on the back end/accounting

The support team tries to be helpful but often fall short. I think the company is still very new and has a lot of kinks to work out.

Pros

I like that I can embed donation forms directly into my website without opening a new page. I also like that I can brand the forms to my org's brand.

Cons

The back-end reporting and banking has been a struggle for our bookkeepers. They say the systems are not aligned well with our accounting methods.

August 2015

Steve from Caleb Company

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

August 2015

Stellar product backed by exceptional service. We are big fans of iDonate!

We were introduced to iDonate last year by one of our board members. After several conference calls and demos we launched out in using the online giving platform for our donors. We have been impressed! Pros: * Ease of use * Automated Thank You receipt sent immediately to the donor. * Back Office is a powerful tool to manage giving trends. Cons: * Once the monthly giving option is checked they no longer receive an automated thank you. They do receive an alert the day before their account is debited. I believe both are needed.

August 2015

Barbara from Nativity House KC., Inc

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

August 2015

iDonate is a great product. It is so easy to use and customer support is top-notch.

I especially like the support staff at iDonate. They are patient and willing to help in any way they can. The software itself is great. Our donors are quickly directed to the donation type of their choice. It is a great product.