About Kindful

Kindful is a cloud-based online fundraising and donor management solution designed specifically for growing nonprofit organizations. With this solution, nonprofits can manage three core aspects of fundraising - managing online giving, building donor database and generating donation insights.

Kindful helps nonprofits to design unlimited numbers of interactive online donation pages. Each donation page can be customized according to different types of campaigns. A recurring donation management option allows the system to automatically accept donations from regular donors on a periodic basis. With one click integration with leading social media platforms, campaigners and donors can share their activities on Facebook and twitter.

Kindful also helps in mana...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 2000

235 Reviews of Kindful

Average User Ratings

Overall

4.51 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(142)

142

4 stars

(77)

77

3 stars

(9)

9

2 stars

(4)

4

1 stars

(3)

3

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 235 results

December 2019

Nikki from Dry Bones Denver

Verified Reviewer

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

December 2019

Great for a mid sized non-profit and amazing customer service

Overall, I love the ease of use of the software. My team isn't intimidated by it and are able to get on and navigate it well. Usually, if there is something that isn't easily available, the Kindful team will find a work around for the problem.

Pros

I love the ease of use of this software. And when I don't know how to do something, their customer service team is always available to talk and will figure it out. Kindful's customer service is beyond anything I have ever experienced.

Cons

There are a couple of features that I think should be available but are not. However, I have found that no software has it all.

Reasons for Choosing Kindful

Price, ease of use, and the robustness of the information organized.

February 2020

Andrew from PAK7

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

February 2020

Kindful: Simple for somethings, but not very flexible

In general it has been good in that it enabled us to take payments from donors and recurring payments and ACH payments. But I feel that we are struggling to get it working the way it should or to fully meet our needs.

Pros

I really like the fact that Kindful has a clean interface and makes certain things really simple: e.g. running a campaign, accepting donations online, setting up automatic emails to thank people, etc.

Cons

Somethings just seem much harder than they should be. e.g. (1) designing reports to work the way you want them to. In most cases you have to export it to Excel and muck around with it there - even things like column ordering is non definable. (2) Integration with Mailchimp for instance works, as long as you do it exactly as they want. For instance, Mailchimp sets users Country to "United States", Kindful sets it to "United States of America". So, guess what - the contacts will not sync to Mailchimp! I updated all the country names in Mailchimp and it still did not work. Advice from Kindful= perhaps don't collect that information!? (3) Groups sound powerful (e.g. group all the people who live in a certain geographic area) BUT they are not dynamic. So you add a new user for that area and they don't end up in the group! Until you re-run the rules or manually add them to the group. This is super unhelpful - there definitely ought to be an auto-update option. (4) When you set up groups based on a set of rules, you can't go back and edit the criteria for the selection. I don't think you can even see what the criteria was...?? It's frustrating because the software has lots of great features and it works hard to be simple. It's just that somethings don't work as well as you expect them to. I don't think that this is a trade off of functionality for simplicity's sake - it just seems lacking in places.

Reasons for Choosing Kindful

I've used Salesforce before and found it clunky for non-profits. Also I feel that you really need a Salesforce administrator to set up and use the product. With Kindful it looked a lot more out of the box (and indeed setting up payments and things was far far faster and simpler). With Virtuous - I think it came down to cost. Kindful seemed to have pretty decent features for the price, but now I'm not so sure...

August 2018

Colleen from Girls on the Run

Company Size: 2-10 employees

Industry: Civic & Social Organization

Time Used: Less than 6 months

Review Source


Ease-of-use

2.0

Value for money

2.0

Customer support

2.0

Functionality

2.0

August 2018

A clumsy, confusing attempt at a Donor CRM system

Pros

It is better than the system we were using before, which was not a CRM platform. We have the capability to add notes and upload documents to a constituent's record. That's about it.

Cons

Our problems with Kindful began with the data upload. Some of our batches were uploaded twice and the support team at Kindful could do nothing to rectify it. Once your data is into the system, it's a complete mess to view. It's organized in abstract boxes across the screen and difficult to filter for the info you need. We were excited that the platform integrated with MailChimp- but this has proven to be an awful integration. Kindful makes note of every time someone clicks on the email, so some records show as many as 20-30 actions for one sent email (apparently when users delete their emails in batches, this heightens the problem). Creating reports in Kindful is essentially impossible. Selecting your filters for output and view fields is difficult (a selection of check boxes organized alphabetically, not categorically). And once you finally create the awful report- you can save it, but can't go back and make any changes to the criteria you've set. So basically, start over. Then you might want to acknowledge your donors- good luck, because the merge fields are basic and dysfunctional, and the letters are ONLY generated as a PDF- so you can't edit them. Even the best of CRM systems doesn't get this perfect, and needs to offer editing capability. I also only learned the hard way that if you upload a gift manually, the system is going to automatically send an acknowledgement to that recipient unless you tell it otherwise. Overall- pay more for a slightly better system. Kindful is one of the cheapest on the market, and I can 100% see why.

Response from Bradley

Replied August 2018

Colleen, Thank you for taking the time to provide your feedback. We take immense pride in providing software that makes donor management easier and provides meaningful insights into your donors. I want to start off by saying that I have reviewed your comments and suggestions with our support, onboarding and product teams as we do with all reviews and we will take all of your suggestions into consideration. I do want to make sure I address a few of your comments directly: As it pertains to the data our team helped you upload - It is important to understand that the quality of the data being uploaded is very important and that our team often works through duplication issues with many of our clients when they are bringing in data from multiple sources. It is common to initially have many duplicates. Your case was a bit more complex than many we see so we escalated the issue to our engineering team to have them help get everything deduped properly. However, I did see on August 1st that you had declined our offer for further help. Our team would love to help address any challenges you may be having here. If you’d like to reconsider our offer, please do not hesitate to reach out. We’re committed to ensuring that every new organization that joins Kindful starts with accurate data in our platform. We are also so sorry to hear that you’re not finding value in our reporting and donor profiles. These are two areas that our clients rave about in Kindful. They love the ability to filter and report at a high level and also review in-depth data on individual donors and specific donor groups. I have asked Jared, your onboarding rep, to reach back out to see if we can provide any additional training around these features free of charge - As with any new system, there is a bit of a learning curve. We want to be sure you’re fully utilizing all of the features at your disposal and clarify any questions or concerns you may have. As you continue to use Kindful we hope that you will find the tool as useful as so many of our organizations do, and just know that you can always reach our support team by phone or email during business hours to help you through any questions or concerns you have.

January 2020

Tara from Anam Cara Ministries

Company Size: 2-10 employees

Industry: Religious Institutions

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

A Great Gift for a Growing Non-profit

Our donor retention has increased, our organization and capacity for communication has more than double. We love Kindful!

Pros

When we decided to implement Kindful as our donor management and CRM software, we didn't realize the gift that we were giving ourselves as an organization. Kindful has allowed us to grow and scale in a way that wasn't possible before implementation. It has given us insight and helped us with donor retention. It has reduced our workload and made growth possible.

Cons

It's such a powerful tool that it can be difficult to learn sometimes; however, compared to other tools out there, it's a beautiful interface with a much shorter learning curve.

Reasons for Choosing Kindful

Ease of use, customer service, and flexibility.

December 2019

Jim from Atlanta Master Chorale (AMC)

Company Size: 51-200 employees

Industry: Music

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

December 2019

A step forward

To date, it has been a positive experience from data entry to reporting. I hope, with the recent hire of an administrative manager, that we will make better use of the software.

Pros

After one year of using another product, I requested that my team member investigate other options. After reviewing several options, Kindful seemed to match the needs we had and addressed the paths that we hoped to go. We are still in the learning curve of the many features, but the software has been very helpful in achieving what we need.

Cons

I have not had too many negative experiences with the software. I wish there was a way to print the dashboard for overview reports for my board. If there is a way I would like to learn it.

Reasons for Choosing Kindful

At the time, my recall is that it seemed the most user-friendly.