Great Solution for Small Non Profits

It's made keep track of and mailing donation receipts a million times easier and has proven to be a good alternative.

Pros

Very Nice Interface and a simple system for entering and searching donor records. Designed with non profits in mind.

Cons

Multi-item donations are annoying to input due to a single line field for donated goods.

Low Cost Effective Donor Management Solution

I'm able to clean up a database that had become a hideous mess in GiftWorks Cloud. I'm able to identify and easily clear duplicate donors and duplicate gifts. (I've removed about 300 duplicate constituents so far … roughly 8% of my total database … about 100 more to go)

Pros

It's super easy to learn and use. Everything you need is built in -- the dashboard that keeps you focused on what you have (or haven't) recently raised against your goals, the basic reports (which can be customized). Donor record entry includes US mailing address verification -- yay! LGL is also clear about what it does and doesn't do. So it doesn't claim to link directly with a peer-to-peer product -- and it's also not messing up my database by uploading a duplicate entry for every single person who registers in the peer-to-peer product (which has a different default name protocol).

Cons

So far, I don't have any complaints. I'm already using features I didn't expect to (emailing directly through the system, which allows the Contact to be automatically logged in the Constituent record). I suppose LGL could be prettier. But given the choice between pretty and functional, I'll take a product that works any day.

Ease

Of all the software I use daily for my work, LGL is the one that consistently makes my job easier.

Pros

This product is incredibly easy to use. If and when I do come across issues or questions with the software, even my specific use (or misuse) of it, the LGL Help resources can usually direct me to a solution. If I can't find help there, the LGL support team always has a solution for me in a timely manner.

Cons

I thought that it was difficult to begin using the software, importing constituent data, etc. but that was simply because I hadn't ever used CRM before and was completely new to the system.

Clunky, skinny, but cheap

Customer service is friendly but I don't like that I can't reach them immediately.

Pros

This is great if you are a smaller organization--maybe no more than 2,000-3,000 donors. It features basic gift entry, pledges, contact info, etc. If you are a nonprofit just getting started, this could work for you.

Cons

Not intuitive. Hard to learn. Tutorials are complicated. I've been working with it for 4 years now and still not sure how to run reports. Not robust nor intuitive. Our organization has moved past the effectiveness threshold of this product, and we are looking at others.

Our Perfect Solution

Coming from Blackbaud's Raiser's Edge ridiculously expensive and overly complicated system, every single thing about LGL is a breath of fresh air and a joy to use. From working with our consultant on data migration to every day use, it's intuitive and simple to use. I'm still learning new and impressive functionality and am pleasantly surprised every time. Updates that are rolled out actually fix issues or improve functionality ( they listen to their users!). Customer service is email only, but usually quick and very helpful. The Facebook community is a nice addition as well - sometimes I can get answers there without needing to contact support. I only wish we had made the switch sooner - would have saved our organization tens of thousands of dollars and myself so much frustration.

Pros

1. The price absolutely cannot be beat, especially compared to Blackbaud. 2. It's just so simple to use. Intuitive, quick, and easy, yet still packed full of useful features.

Cons

Initially, what I liked least was that there was no live phone or chat support; email only. But, the longer I use LGL and see how little I need support, the more I don't mind it at all. Plus email support usually replies quickly and has the solution I need.