MatchMaker FundRaising Software

4.48 / 5 (29)

About MatchMaker FundRaising Software


MatchMaker FundRaising Software helps small and midsize nonprofits manage fundraising and donor relationships. Deployment options include client server and hosted deployment. It is suitable for a range of nonprofits including those involved in animal welfare, healthcare, faith-based ministries, private schools and more.

MatchMaker FundRaising Software enables users to develop and manage donor-focused fundraising. The solution offers a note system to track and follow up with each donor. It also collects and maintains donor attributes in order to analyze the donor’s interests and contribution patterns.

MatchMaker FundRaising Software’s interface allows users to track all charitable transactions including single outright contributions, in-kind contributions, multi-year pledges, online giving, corporate matching gifts and tributes. The solution also provides event management, membership processing, volunteer management and grant proposal tracking.

Support is offered via phone, email and remote desktop assistance.



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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Windows 2000

29 Reviews of MatchMaker FundRaising Software

Average User Ratings

Overall

4.48 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(16)

4 stars

(11)

3 stars

(1)

2 stars

(1)

1 stars

(0)

Likelihood to Recommend

Not likely

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Showing 1-20 of 29 reviews

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June 2017

Lindsey from Ellinwood Hospital Foundation

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2017

MMFRS is a robust system that covers all the bases.

MMFRS is amazing. The product is great, the customer service is the BEST I've ever seen, regardless of industry. MatchMaker makes it easy for me to do more meaningful fundraising work, rather than being stuck in the office doing paperwork. It makes a lot of the "back office" tasks take a quarter of the time they once did, freeing me up for other things. I couldn't give them a more glowing recommendation - they have consistently worked with me on any issue, even helping develop organization-specific data entry - making it work even more efficiently and effectively for my organization.

Pros

1. The system is easy to navigate: you can easily find your way through the system.
2. It's so easy to enter meaningful data. The fields are usable, and you can add infinite custom fields to make it work specifically for your organization or scope.
3. The customer service is the best around. I can't think a single vendor or company that compares in terms of customer service. They are amazing - you get a real person on the phone 98 times out of 100; when you don't, you leave a message, and they call back within an hour. I can't say enough about the team they have!
4. It's everything in one place: donor management, pledge management, gift tracking, grant tracking, volunteers, events, mailings and donor contact, and so much more. you get the whole program, without having to "add on" functionality to make it work.
5. It is a miracle worker for small non-profits - it does so much, and is very affordable. It's like having another person in the office, without the cost of one.

Cons

1. I always forget the steps to set up a tribute. Literally - that's my only complaint. User error. I get started on a gift, realize I haven't set up the admin side appropriately and have to back track. I wish there were a shortcut.

May 2017

Lynn from The Arboretum at Flagstaff

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2017

Matchmaker makes my job so much easier!

It is fast, efficient, practical and makes my job so much easier.

Pros

Imagine running reports on just about any aspect of your income, projects, events, with just a few clicks of your mouse!
And ready made reports geared specifically for your business!
Oh, and the always available customer service and training options when you are venturing into more complex and uncharted territory!
Oh and the amazingly easy task of sending everyone in your Matchmaker program and email!
But wait, there is more! You can track income for specific projects, create a simple mailing by auto-filling the information into one template, printing all of the letters AND envelopes and boom! mail them!
It even gives you a zip code analysis if you need it for non-profit bulk mail!
Oh, I can't even BEGIN to tell you how many functions this software allows because we don't even utilize it to the fullest of its potential!
This software has that can make your business practices so much faster!

June 2017

Mary from Mary Cummings Consulting LLC

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2017

MatchMaker FundRaising Software is a fundamental aspect of my small business.

Strategic donor management and a great product for the value.

Pros

MatchMaker Fundraising Software customer service is second to none in availability, response time and solutions generated.

The variety and ease of searches, reporting and donor correspondence provide strategic donor management.

Event management combines the multiple aspects of any event and delivers a seamless tracking from start to finish.

Cons

Initially, queries were difficult to grasp. Trial and error lead to some frustrating results; however, the training workshops specific to this aspect have been invaluable to my understanding and use of queries .

May 2017

Tina from Jewish Free Loan

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2017

I have used Match Maker for 12 + years & it meets the needs of our nonprofit organization.

Pros

The customer service and attention to client needs is one of the best I have ever encountered. They are always available - immediately!! and provide the technical support we need without delay and if they need to get back to us - they do. Their staff is professional, competent and very knowledgeable. I cannot praise them enough. I like the availability of regular training as well as their written communication and newsletter.

Cons

We have been a bit frustrated with the "event function" - does not meet a few of our specialized needs.

May 2017

Marcia from KSDS Assistance Dogs, Inc.

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

May 2017

Matchmaker offers a non-profit a beneficial software program and efficient support staff.

Pros

The software is easy to learn. A non-profit can really benefit from the Matchmaker reports and information that can be generated. Long range future planning can be implemented by utilizing the information that is at your fingertips.

At our organization we have multiple users, but I am the person who uses it most.

Cons

It will give me critical error messages that I don't understand, but I don't worry about it.
I thought formulating a query in matchmaker was a little tricky. It took me awhile to learn this.

May 2017

Hannah from National Museum of Nuclear Science & History

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

May 2017

Overall great customer experience, lacking

Pros

The customer service could not be better! The people at MatchMaker headquarters took the time to walk me through each question to make sure I was comfortable with the answer and could duplicate the process again when needed. my rep was a wealth of knowledge and really understands how to make MatchMaker work for so many different needs.

Cons

At times difficult to bring in information from online Qgiv connection ( have found work arounds)
It is very basic in the way of presentation (although you do not need all the bells and design whistles that some of the other softwares have)
The reports seem very useful, but I am still waiting on a list of when to use what report.

June 2017

David from Desert Foothills Library

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2017

We have been using this software for for over 10 years and it meets our needs successfully.

Pros

Customer service is responsive and personal. We can call any time and any issues are resolved quickly.

Once training is completed, the software is easy to use.

The software is very good value for the amount we pay.

Cons

Not the most glamorous product available but this is reflected in the price.

Some actions in the software require multiple cumbersome procedures but this does not detract from overall benefits. The software could be more intuitive.

February 2018

Jordan from Susan B. Allen Memorial Hospital Foundation

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2018

MatchMaker software is user friendly and their customer service is beyond excellent!

This software is what keeps the foundation moving as a well oiled machine. The organization and the reports available help us to maintain but to also stay in touch with our donors and expand our reach.

Pros

The organization and the capabilities that this software offers. The reports are very helpful in keeping our Foundation organized.

Cons

I wish we had the capability to store some of the documents and images within the constituents profiles for record keeping.

March 2018

Kim from LifeStream Complete Senior Living

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

March 2018

Even though I was new to MatchMaker, the support staff had me up and running in no time!

LifeStream is beginning to expand their donor communication strategy and MatchMaker makes this process easier. Extracting the data in different reports lets us learn more about our donors and how we can best serve them in their efforts to support us.

Pros

MatchMaker has lots of great features. One of my favorite is the Rapid Transaction Entry feature. It allows me to enter similar gifts from a number of different donors very easily and quickly. It is a great time-saver.

Cons

It's hard to find the "cons" with the software as most of my limitations are due to a lack of knowledge and experience with the product. Once I learn how to do something, it becomes fairly easy to extract the data we need. That said, it would be nice to be able to edit an automated gift...

February 2018

Sara from Altru Health Foundation

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2018

I like the software and its ease of use. I was able to learn the software fairly quick.

It's easy to track donors and keep them all in one easy to use program.

Pros

It is easy to run reports. My boss asks for certain reports to have specific information on them. I can usually find the right report to run in minimal time. It's user friendly. I was new to this program and found it very easy to use.

Cons

Lagging, where it won't load and then just closes out completely. Wish I could unpost a batch myself instead of having to call in. I wish there were more options in the reports area that way I wouldn't have to create so many queries.

May 2017

Sasa from Girl Scouts of Silver Sage

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2017

MatchMaker FundRaising Software is a multi-functional, easy to use fundraising software.

Donor and event management.

Pros

The very fast, helpful and friendly service from the developers of MatchMaker. It is a true product of fundraising experience and innovation built to enhance user experience. Functionality of reporting changes based on user feedback and is integrated in the updated versions of software.

Cons

When entering information, you have to pay close attention to details in order to produce specific queries and mailings. Reports sometime require extra steps to detail results you are looking for.

May 2017

Kayte from Southwest College of Naturopathic Medicine/ SCNM Sage Foundation

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2017

Easy to use and amazing customer service!

Pros

I love that this software was designed by a fundraiser. This makes it easy to use and easy to understand! MatchMaker has the best customer service and I love that I can speak with a person anytime I have a question.

Cons

Queries can be difficul