StarChapter Association Management Software

4.48 / 5 (301)

About StarChapter Association Management


StarChapter is a cloud-based association management software solution for local or national, professional and trade associations. The system offers membership management, online event registration, email communication and website content management.

StarChapter enables users to plan events and manage a chapter. Chapter administrators can set up meetings or event information prior to the event, email invitations or post announcements. Guests can register or purchase tickets through the website. StarChapter tracks attendance, revenue, member counts and automatically sends receipts during or after the event.

Member information is kept updated and can be organized into different groups based on type, business, committee and more. The solution records attendance and dues and keeps information on file for prospective members.

Contact lists are available for sending out newsletters, event invites, welcome emails and more. The online association survey tool allows users to create surveys directly through the system.



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Supported Operating System(s):

Web browser (OS agnostic), Windows 8

301 Reviews of StarChapter Association Management

Average User Ratings

Overall

4.48 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(171)

4 stars

(103)

3 stars

(25)

2 stars

(2)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 301 reviews

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May 2019

Dave from San Diego Chapter of the ACFE

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

May 2019

Room for improvement, but outstanding product & service

The ACFE has 188 chapters world wide. I'm the Vice President of the San Diego Chapter and a member of our National Leadership Council of 12. I'm asked routinely throughout the US about StarChapter and sing your praises for the outstanding job you do. In hindsight, I'm hoping StarChapter does get the opportunity to begin showing signs of growth and maturity in their website platform and processes. I'm saying this from a truly humble place myself as I've just taken our own local chapter from 26 members (7 of which were board members) to now over 100 by biting the bullet and making the changes necessary to move us forward.

Pros

Although there's much room for improvement in certain functionalities, StarChapter provides an outstanding product & service and their tech support staff has always been extremely professional and well versed in all things website maintenance.

Cons

1) Somehow your organization needs to find the budget for true novice to intermediate tech support to handle incoming calls, assisting with the rudimentary or emergency items. Currently, Customer Service Agents solely manning the phones to either set up Tech Support Tickets or redirect customers to go online followed by a 24 – 48 hour wait time for an initial response. By the time the client receives their email answer or online chat meeting, it could be 3-6 business days later in total.

Remember, your client’s bottom line is priority #1. If there’s a problem with either of the following (to name a few), you’ve just caused your client unnecessary setback and frustration:
• A problem with their payment gateway connection.
• A problem with their membership or event registration processing correctly
• A problem with email blasts going out correctly

2) Update your website portal to include proper “how to” instructions. I'm sure you feel you’ve already done so but 80-90% of the time, this is not the case for those clients that are self-doers.

3) For 3 years I’ve been working with StarChapter and must have suggested at least a dozen good suggestions for your website engineers to create/fix and still have not seen the changes produced. I’ve even offered to pay out of pocket for these changes and yet still no further action is available.

May 2019

Celeste from ICFTN

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

May 2019

StarChapter as a Platform

It’s 100 times better than the Wordpress platform we used previously, especially with regard to the membership piece. The four pieces of advice I would give are that: 1) it will make your life a lot easier if you have a central person who will be mostly responsible for knowing how to use the platform and doing most of the work on it. 2) If you are switching from an existing membership platform to StarChapter, anticipate that there will be bumps. Not horrible, but it will take a decent amount of time once it launches to get your membership acclimated to the new system and make sure the information is correct. Not everything will transfer over exactly the way you thought it would. Emails will need to be verified before anyone will be able to receive what you are sending. There is some hand holding of the membership during this stage. 3) Take time to get your members and non-members verified so that people are actually receiving your emails. 4) If you can, have a payment portal as part of your StarChapter system.

Pros

There is a learning curve to get familiar with the program, but once you do, it is pretty straightforward and relatively user friendly. It is nice to be able to use one platform for the website, events, and email communications.

Cons

Creating the events and communications can be frustrating from a formatting perspective if you aren’t used to it – but that is the same in most platforms. And also like most platforms, there are some quirks that you end up just working around to get it to do what you want.

It’s hard to keep the bookkeeping 100% accurate, so I wouldn’t utilize StarChapter’s reporting as your only source of financials.

October 2016

Judy from American Advertising Federation, Cincinnati chapter (or, call us AAF Cincinnati)

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2016

StarChapter Customer Support never makes me the fool

Having been with StarChapter for a couple years now, I really like the customer service experience. I've learned to check out the online videos (sometimes beyond my understanding), but I have learned that -- if things aren't clear -- submitting a Job Ticket gets a quick response. And unlike some other software companies I've used (but won't name), the people who talk to me or email back and forth with me until I understand NEVER make me feel like I'm the idiot who doesn't understand functionality. That's so refreshing! If you're a small one-person office like I am, with sometimes-help from college interns, I highly recommend StarChapter. They offer reasonable pricing with no long-term contract. They let you take your time in adopting the different feature capabilities. And once you're up and running, they're an awesome value for the monthly spend!

Pros

Ease of learning how to do stuff for someone who isn't a technology nerd. Sometimes that means my current intern has to look at the video and then show me, but once the lightbulb goes on, I can do 'most anything.

Cons

Some of their training videos have left me wondering what I just watched. That's when I reach out to a digital native / millennial to help me "get it." Or, I submit a job ticket.

October 2018

Susan from Upper Midwest Association of Promotional Professionals

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2018

A great value

The customer service/tech support department is great. They are responsive and problem solvers. One of the great features of this software.

Pros

I like the newsletter feature the most. I can create digital newsletters by template.

Cons

The cons for the software are that it doesn't fit with how our association works. The software is more designed for "chapters" of associations as opposed to a single association. We have COMPANIES as members (we are a 506(c)(6) trade association), and staff of those member companies are also considered members. So the billing/invoicing feature doesn't work for us, nor does the online registration for the most part. I also don't use the mass email feature because we leave it up to our members to create their own accounts, and there are thousands of individuals who might do this. It is easier for me to use Constant Contact for an email database and I have a link on our website's home page that allows people to add themselves quickly to Constant Contact. I also use CC for online registrations. I use QuickBooks for all invoicing and for our membership database. The software witih StarChapter simply doesn't work in the direction I need for our type of association.

May 2019

Danna from ARMA-GLA

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2019

Easy to use, great customer service

We have been using StarChapter for 3 years, and I have been the technology director for all of that time. StarChapter is a life-saver. It makes it fast and easy to upload/create content, post new meetings, email our community, manage members and non-members, etc. We used to have to use a combination of an HTML site, Eventbrite, PayPal, and Mailchimp to do what StarChapter can do all by itself. It definitely provides more value to the board and to our members and community.

Pros

The majority of the software makes it very easy to manage our chapter's website, from meetings and payments to board transitions and communication. StarChapter provides ample live and pre-recorded instructional videos, as well as an extensive "knowledge base" of articles. When I can't find what I need, or when there is a problem, I can submit a support ticket. I always get a response in under 24 hours, usually less than 12.

Cons

If you want to create complicated web pages (more complex than the template pages that are provided), you need to know a bit more about website design. It's not as user friendly for those who aren't tech savvy. Also, sometimes the editing/formatting features can be a bit frustrating, like using tables and things for page design.

October 2018

Charlotte from ISM-CT, Inc

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2018

StarChapter Review 10/23.2018

We are able to market our events with ease and efficiently. It solved the issue of mass emails. Membership is easier to track and to communicate with those members. I like StarChapter; it's fees are spot-on and I have recommended it to other associations.

Pros

Top items:
1) Ease of access from any location.
2) Ability to have most of the associations information in one spot
3) Email communication
4) Reports available. Love the graphs for membership, meeting attendance, etc...
5) Love that the members can download the meetings they attended to track their own CEH credits.
6) Love how the support team gets back promptly on issues.
7) The newsletter StarChapter sends out although finding time to read it gets in the way.
8) The ease of using it. It's not hard to train others to use it.

Cons

Least liked:
1) Email verification.
2) The difficulty to find where to change some information and the need to ask what page it is on.
3) Renewing a members dues from administrative point of view has been difficult.
4) Would like notification of any issues concerning members.
5) Screen size for creating an event. Would like it bigger.

October 2016

Pearl from Financial Executives and Affiliates of Tucson

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2016

Top of the line association management

I highly recommend Star Chapter to every association leader looking for an effective, efficient and affordable comprehensive association management system. Star Chapter does it all for each of my chapters; membership management, event management, communications, online payments and reporting. If you're looking for one solution that does it all, look no further!

Pros

I like Star Chapter because it provides a comprehensive association management system that is effective, efficient, and affordable.

Cons

There are a few added features I have asked for and hope will be implemented in the near future, such as scheduling of email distributions based on specific dates and event invitations that include "Yes" and "No" buttons with tracking of member responses so they don't receive invitation reminders if they have already indicated they cannot attend an event.

June 2016

Peter from APICS Princeton South Jersey

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2016

Complete & easy to use. Great support

After a disastrous experience with another solution we turned to Star Chapter. We received terrific help getting started. With the help of our starchapter project lead, Erin, we were up wiht an operating with a professional website in 2 WEEKS. We started the first week of December 2015 and were up Before Christmas. And it all worked! We update the site regularly. When we run into something we don't understand the StarChapter support is there to help. We have always gotten a solution within hours of asking. We had one time when the site was down. Within minutes of sending the email to support we were up. I think the StarChapter solution and the support team are great. Anyone with a professional society or similar membership group should look at this solution seriously.

Pros

Complete, Easy to use, we can have more then one person work on the back end We dont'' need a "software guy" to make it work.

Cons

The initial learning curve is something you have to deal with but its much easier than learning Joomla or HTML.

January 2016

Pearl

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

January 2016

Outstanding comprehensive association management system

I have used Star Chapter since 2012 for multiple associations I manage. Of all the association management systems currently available, I found Star Chapter to be the most comprehensive and cost effective online software on the market.

Pros

Star Chapter is user friendly for both members and administrators. Customer support is great and highly responsive to questions or problems. Training and resources for administrators and Board members are excellent. One of my groups consists of a senior chapter, a young professionals chapter and a non-profit 501(c)3 education foundation. They wanted one website for all three organizations with capability to manage each of them. The Star Chapter tech team was wonderful in working with our volunteer Board and communications committee to develop a website "skin" that would function on Star Chapter's system.

Cons

I have some Board members that find it cumbersome to RSVP for a meeting when responding to an email invitation. They would prefer a one click method to indicate if they will attend or not, rather than the multiple steps Star Chapter's system requires to login as a member and register to attend a Board or committee meeting that doesn't require a payment. I have asked Star Chapter to consider changing the system to allow for a "yes" or "no" response when members are responding to a system generated event invitation. We had this with Cvent and it worked extremely well.

April 2015

Ronda from APT

Review Source: Capterra


Ease-of-use

3.0

Customer support

5.0

April 2015

Does a lot of things but not easily

I've worked with several CM software programs as well as web design software. While this ultimately does what you need it to do, it takes more steps than necessary. Simple things like having a pull down list of pages on your site to link to are missing meaning you have to know the URL of a page to link it in another page or an email. There isn't even easy access to your photos. You have to go through at least 10 steps just to edit a photo when there should just be a photo editor just like there is a page editor. Other things such as erasing membership information from expired members (you don't know if you are reaching out to someone that was a member last year or ten years ago) and the need to upload information several times depending on where you are using it (on the website vs in an email vs on an event page) make it not very user friendly. Even with registration for events, the page that shows the registrations isn't the same page where you download the registration from. You have to go to a different registration page for that. Too many steps to do the simplest things. It also doesn't have options for sorting or filtering by any column. If someone has a balance, you can't see what that balance was for. You can't sort who opened an email in alphabetical order or by time. You can't look at a member profile and see what events they attended or if the last time they opened an email. You also can't have members update their information at the time they renew their membership. You have to try to get them to go in after the fact to make updates. However, with all of this, my biggest pet peeve comes when creating questions for event registration and when selecting multiple choice, space is only given for one option. You always have to click - add another choice. Why? Obviously there should automatically be two choices if it's multiple choice - that's what makes it MULTIPLE choice. It's these types of little annoyances that you find in several places that make you wonder if the people that designed the software ever use it or used any other CM software before being hired to design Star Chapter.

January 2016

John

Review Source: GetApp


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

January 2016

StarChapter- A Website For Organizations

We have used StarChapter for our organization (ASHRAE) since 2012 and for our organization (AEE) for 4 months. ASHRAE has 1900 members and AEE has 250 members. To summarize, this is a fantastic Website for any any size organization. When you are a new customer you have a bunch of templates to pick from and Customer Support (CS) gives you personal attention to get your site set-up. There is also a package to fit just about anyone's budget. Setting up meetings and sending out mass emails of any type is a snap.

Pros

1.Great Great Customer Support. Inquires are replied to promptly and accurately.
2.Most of the features you use regularly are intuitive.
3.The software has so many features that anything is possible to do.
4.Members can pay by credit card in advance for meetings.
5.Once you are set-up and using it it is very easy to maintain.
6.You can