SurveyMonkey Apply Software


 

SurveyMonkey Apply is an online application management solution that helps non-profits and foundations, education and private sector organizations select candidates for grants, scholarships, sponsorships and other programs.

Apply provides a configurable portal for applicants, reviewers and administrators that can be used anywhere, at any time. For administrators, Apply provides an activity dashboard that offers at-a-glance program management and application tracking.

Organizations can collect all data in one place using 20 different question types, skip logic, document uploads and other features. Further, Apply offers configurable eligibility quizzes and form validation. Administrators can also keep their processes on track with Apply’s contact management features (e.g., automated email reminders), and they can make use of Apply’s automations (e.g., automated stage changes).

SurveyMonkey provides bundled implementation services and unlimited technical support. The system is also secure, with granular, role-based permissions, round the clock monitoring, searchable audit trails and data privacy and security controls. 

Pricing is yearly and is based on the number of applicants and reviewers.

 

SurveyMonkey Apply - Dashboard
 
  • SurveyMonkey Apply - Dashboard
    Dashboard
  • SurveyMonkey Apply - Reviewer dashboard
    Reviewer dashboard
  • SurveyMonkey Apply - Side by side review
    Side by side review
  • SurveyMonkey Apply - Workflow stages
    Workflow stages
  • SurveyMonkey Apply - Application view
    Application view
  • SurveyMonkey Apply - Eligibility quiz
    Eligibility quiz
Supported Operating System(s):
Web browser (OS agnostic), Windows 10

172 Reviews of SurveyMonkey Apply

 

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Software Advice Reviews (1)
More Reviews (171)

Showing 1-1 of 1

Lisa from Intern Abroad inc
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Quick Survey and Applications Tool

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

- easy to use
- user friendly
- simple applications
- use it to provide certificates
- very reasonable

Cons

- reporting can be improved
- no technical issues so far with this software
- the basic version has all the functionalities

Review Source
 
 
 
Showing 1-20 of 171

Brian from A-Room Studios
Number of employees: 1 employee Employees number: 1 employee

December 2018

December 2018

Works good for filling out surveys

Ease-of-use

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Pros

Easy to use and have not error-ed on me yet

Cons

Besides not having to type and reading or mind I do not know how it could be better

Review Source: Capterra
 

Leah from Giving Kitchen
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Giving Kitchen loves SurveyMonkey Apply

Ease-of-use

Functionality

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Value for Money

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As a nonprofit organization that offers emergency assistance to food service workers, we rely heavily on having a reliable application system to maintain all of our records and make the application process as simple as possible for our clients. SurveyMonkey Apply's platform is built to allow us to develop our applications from the ground up with a lot of flexibility for customizing each one. The fact that it connects to Salesforce, the CRM we currently use, is something we are really excited about as we contemplate the possibilities.

Pros

The customer service is easily the best thing about working with this software. Always accessible and very helpful. SMA offered free on-boarding support at the start of our term, and we receive an additional few hours each year - which are incredibly helpful for evaluating our applications for improvements on a regular basis.

Cons

There honestly isn't much to dislike about this software. If I had to pick something it would be an improved capability for language translations and support in that realm. SMA is not currently offered in many languages yet, and the transition for the ones available can be costly and time-consuming.

Review Source: Capterra
 

Jonathan from County of Santa Clara
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

Survey monkey review

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

Completing surveys for employees.

Pros

Program is very easy to use and has a simple, intuitive interface.

Cons

It’s simple interface has certain limitations in what it can be used for.

Review Source: Capterra
 

Jessica from Ambassador Christian Academy
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Value
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Parents respond well when we send out a survey with SurveyMonkey. It is so helpful when we want to see what we can improve on and what we need to change or keep the same.

Pros

I like that the format is simple so you can get your survey out and receive information and polls back quickly.

Cons

I would like to see more freedom to use other fonts and backgrounds.

Review Source: Capterra
 

Emily from Retail
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Unintuitive build, high learning curve, broken functionality, very buggy

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Pros

Modern design, has advanced features and is easy to use for reviewers and applicants. Given complexity of site and the fact that the advanced features are buggy and do not work, these pros are not worth it. Run away and don't look back.

Cons

Very high learning curve for administrators. This site build and structure assumes the administrator has a level of programming knowledge, which is very unrealistic. Every process, action, and set up is overly complex, and is not built to easily support archival of data. For example, changing a small field on the application form means risking the deletion of past archived data. Why not just archive the form and create a new one? Not allowed because you have a limit to how many programs you can create.

You need to make 6 clicks navigating the site for a small task that should only require 1 or 2. For example, you need to create new users in the Manage Users page for the ENTIRE site, and THEN navigate to the specific program and click a button that switches between editing and monitoring the program, then start a new application for them, then click 3 more things in order to email them or assume their role. To assign reviews, you need to maneuver through three different parts of the website when it should all be housed in one.

Implementation and support is inefficient, scripted, detached, and aware of many existing flaws but unhelpful to solve. Many intuitive ways to streamline the administrative site are not implemented although they have been requested several months ago.

Review Source: Capterra
 

Rahul from American Society of Neuroradiology
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

SurveyMonkey Apply Review

Ease-of-use

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Excellent software, meets our needs and allows us to be efficient.

Pros

User friendly for both the applicant and the administrators

Cons

We would like to see a few more review options for scoring.

Review Source: Capterra
 


September 2018

September 2018

Good application software

Ease-of-use

Functionality

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Value for Money

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For local chapter non-profits, this would be the perfect software. For those with national or worldwide level needs, this is not quite there yet.

Pros

The drag and drop builder feature is very helpful when creating a new application. The reports can be exported for additional needs and users are able to the count of open and completed requests at all times.

Cons

I work for a non-profit that has very specific reporting needs and the support I received when I asked about customizing questions and reporting data was a bit discouraging. I decided to go with another company that already knew what I needed and had prior experience with using existing templates to save me time.

Review Source: Capterra
 


September 2018

September 2018

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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Pros

This software provides easy ways to leave your feedback on a service or product

Cons

Nothing to really complain about. Like this product.

Review Source: Capterra
 

Mboswobeni from Tornilans Atlas
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Promoting Business and Special Offer, Surveying for Customer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

This help in creating a form of you choice which the client or customer can fill in online and emailed directly to you provided email. This is a client benefit to create online form and use it for the to get offer after rating your services or getting feedback

Cons

I found it easy to you and really not complicated. It is also fast in creating it

Review Source: Capterra
 

Ada from Earthlink
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

September 2018

September 2018

SurveyMonkey Apply review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

Its pretty straight forward if you have to stop and finish your survey later your spot is saved where you left off.

Cons

I think these surveys are too long you lose people.

Review Source: Capterra
 

Silvia from NiiD Solutions
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Great for quick easy forms!

Ease-of-use

Functionality

Product Quality

Customer Support

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Pros

Is a really friendly platform to build forms that are quick or simple

Cons

For us as a company there are no cons at all

Review Source: Capterra
 

Regina from Hampton City Schools
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

September 2018

September 2018

Its the best

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Usability
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Product Quality
Quality
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Value
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Pros

Survey Monkey makes gathering information parents and staff members so easy. I can put the survey together and email it to collect data.

Cons

Nothing, Love everything about it. No negatives at all.

Review Source: Capterra
 

Skielar from Mark Miller Subaru
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

quick and easy surveys

Ease-of-use

Functionality

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Pros

I love how easy it is to create surveys and export them to presentations. I have used SurveyMonkey for years and would recommend it to everyone!

Cons

they could be a little more complex, but I guess that's the beauty of it.

Review Source: Capterra
 

Regina from RamosSells
Number of employees: 1 employee Employees number: 1 employee

August 2018

August 2018

Phenomenal very easy to use

Ease-of-use

Functionality

Product Quality

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Quality
Pros

I loved how easy it was to use and of course saving a few trees is the best. Lord knows the paperwork can be intense and the sheer volume is intimidating but this was so easy to input my info into.

Cons

None loved it, definitely watch the training vids and get in contact with the customer service of you have any issues theyre great.

Review Source: Capterra
 


August 2018

August 2018

Survey Monkey is easy to use

Ease-of-use

Functionality

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Value

We use it regularly and I have no complaints!

Pros

It is easy to get started without a lot of tutorial viewing, etc.

Cons

We used the free version and that, of course, has its limitations. We also have the subscription and that obviously allows for more functionality. I did find it easy to use overall and that was a real plus since I was under a deadline.

Review Source: Capterra
 

Brenda from Las Cruces Public Schools Foundation
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Ease of use

Ease-of-use

Functionality

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Excellent. We transitioned this summer from fluid review to Survey Monkey. It was easy for the onboard specialist to fit all of our application process into Survey Monkey. Also we received training on the new system.

Pros

I like the ease of use. Applicants are really responding to our system. I am assuming they are finding the process easy and quick to use.
The best part of Survey Monkey is the tech support I receive. They do an excellent job of walking me through my problems and help me troubleshoot any issues that arrive.

Cons

I don't like that I have to send separate emails from several pages or I have not figured out how to send to all. For example: I needed to send 81 emails today. One page shows 50 and then I have to go to the next page.

Review Source: Capterra

  Response: SurveyMonkey, SurveyMonkey

Date: August 2018

August 2018

 

Thank you for taking the time to provide this review. It¿s great to hear that you find the solution easy to use and that applicants are responding well to the system. Your comment about sending separate emails from several pages did catch my attention. I would love to connect with you to understand the emails you are sending in more detail and explore a solution to this pain point. I will follow-up via email. Thank you again for taking the time to provide feedback and we look forward to continuing our partnership.

 

Michael from American Society of Clinical Oncology (ASCO)
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2018

August 2018

Great Product, Great Price, Wonderful Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We were able to streamline both our application process as well as the 2 year grant cycle process so it is all in one platform from application through review and then any subsequent reporting requirements of our subgrantees.

Pros

I liked how the implementation specialist was willing to answer all of our questions and work with us on our incredibly complex process to make sure our end product met all of our needs.

Cons

There are a few features we wished it had, but we understand our application process is far more complex than most organizations.

Review Source: Capterra

  Response: SurveyMonkey, SurveyMonkey

Date: August 2018

August 2018

 

Hi Michael, Thank you for taking the time to provide this review. It¿s great to hear that your experience with the implementation specialist was positive and that they were able to work with you to design a solution that fit your process. We would love to learn more about product features that would benefit your organization. If you¿d be willing to connect with us about this, please reach out to our customer success team at smapplycsm@surveymonkey.com. Thank you and and we look forward to continuing our partnership.

 

Bob from Gethsemane Lutheran School
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

SurveryMonkey review

Ease-of-use

Functionality

Product Quality

Ease-of-use
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Quality

We have surveyed parents on a number of topics and had great response from our group.

Pros

I like the ease of typing in questions and the choices of responses. The total feature is also excellent.

Cons

You are limited with the types of questions that you can ask.

Review Source: Capterra
 

Frederick from FHL Foundation, Inc.

July 2018

July 2018

SurveyMonkey Apply (SMA, formerly FluidReview) has a Draconian refund policy: No refunds allowed!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Product Quality
Quality
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Pros

There's really nothing we liked about SMA because we never got as far as being able to use the software for our grants program. During the implementation process, it became clear that there are several significant flaws in the structure of SMA. As an example, SMA/FluidReview was developed for the Canadian market. As such, the organization information form (which cannot be changed) asks for CITY and PROVINCE. There are no fields for the US market such as STATE and ZIP CODE. Yes, you can add custom fields for STATE and ZIP CODE; however, these fields will appear at the end of the form away from the rest of the address information. And adding custom fields does not remove the PROVINCE field. The implementation person we worked with suggested that we ask for a US-style address on our grant application form, thus duplicating data entry. Using work-around solutions (kludges) was the order of the day. As another example, formatting for the budget form that was created for us was chaotic and confusing. Some number fields had one decimal place, others none (and not the two decimal places we were expecting). Some fields had a US dollar symbol; others did not. Again, we were told that SMA/FluidReview was developed with French formatting conventions in mind. Early on we did not see any way SMA would produce an elegant, easy to navigate solution designed for use in the US. It was at this point that we encountered the aforementioned refund policy.

Cons

The implementation process did not go smoothly for us. We were asked questions about our current grants program, which is rather simple: we use one web form hosted by Formstack. The implementation person intended to simply replicate our current grants program. This made no sense to me. We were never given the opportunity to understand what features SMA could bring to our grants process. I'm not sure how this type of implementation process would work for a foundation that is just getting started or is using an informal paper-based process. These implementation questions would be overwhelming. The biggest problem with SMA (and other similar grants software packages) is the amount of time and training expected of an administrator. These grants software packages expect that there will be one person within a foundation whose responsibility it is to administer the software. During the implementation process, it became very clear that SMA expects that administrators would devote significant time to not only training but also administrative duties. Sadly, there is no structured training program, no technical manual. So, training would be catch-as-catch can (a video here, an article there). Without someone on the foundation payroll who has a high degree of technology knowledge, SMA would be a very tough go for small foundations with few to no staff. Before you commit to SMA/FluidReview, make sure you have an administrator with a high degree of technological knowledge (and patience).

Review Source: Capterra

  Response: SurveyMonkey, SurveyMonkey

Date: August 2018

August 2018

 

Thank you for taking the time to provide this review. We would like to apologize that your experience has not met your expectations. We are always looking to improve and your feedback is critical to that.

We would like the opportunity to address the concerns you¿ve raised as there may be a misunderstanding on the some functionality. For example, organizational profile is country agnostic and can be configured to align with the United States, Canada and other countries. We have users from around the world, and they can submit their address in any format. We will reach out to you directly to discuss further.

We aim to ensure that all of our administrators feel supported and trained with the solution. We understand that learning a new software can be challenging and have built a comprehensive database of training videos and articles for our administrators. We also offer one on one training if you prefer this option.

Thank you again and we look forward to speaking with you.

 

Rachel from Kerridge CSNA

July 2018

July 2018

Easy to use, but layout changes would be nice

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Pros

Customers can complete an evaluation poll fairly easily after attending one of my trainings. Our admin can customize the questions to suit the session, and it's very easy to check my responses.

Cons

I would like to be able to modify the layout when reviewing responses - I don't have great visibility into the submitter like I can get with other survey tools. I'd also like to be able to reconfigure the response layout (for me) - the review page is kind of bulky and involves lots of scrolling.

Review Source: Capterra
 
 
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