Trail Blazer Non-Profit Manager Software


 

Trail Blazer's non-profit manager offers nonprofit organizations a complete cloud-based solution to manage every aspect of fundraising and donor management. From collecting and centralizing donor information to targeted outreach to event planning, Trail Blazer's non-profit manager can be used to create, implement and track every donor touch.

Trail Blazer's software allows organizations to quickly target specific donors, maintain successful donor relationships, handle pledges, organize events and even manage finances. In addition, it tracks all of this outreach and centralizes it, so users know exactly what fundraising efforts were directed to each donor.

Nonprofits can create unlimited mass emails or export the data necessary for targeted print mailings. Users can also manage contributions, including online donations, and share calendars to keep the team on the same page.

Trail Blazer offers free unlimited training and 24/7 technical support, as well as data import and conversion. The solution is a great fit for nonprofits in a number of sectors such as animal welfare, faith-based ministries, public broadcast, environmental, among others.

 

Trail Blazer Non-Profit Manager - Relationship Tracking
 
  • Trail Blazer Non-Profit Manager - Relationship Tracking
    Relationship Tracking
  • Trail Blazer Non-Profit Manager - Donor  Searches
    Donor Searches
  • Trail Blazer Non-Profit Manager - Custom Attributes
    Custom Attributes
  • Trail Blazer Non-Profit Manager - Customizable Reports
    Customizable Reports
  • Trail Blazer Non-Profit Manager - Event Registration
    Event Registration
  • Trail Blazer Non-Profit Manager - Pledge Monitoring
    Pledge Monitoring
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Windows 8, Windows 10

50 Reviews of Trail Blazer Non-Profit Manager

 

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Software Advice Reviews (25)
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Showing 1-20 of 25

Miranda from EcoWorks
Specialty: Environmental
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Trail Blazer is intimate and helpful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is a solid product, and they are constantly upgrading the software to look neater, work faster, and become more customizable.

Pros

TrailBlazer is a small company that treats its customers like family. Their customer support picks up every time I call and they are incredible helpful no matter what question I ask.

Cons

The platform is not cloud-based, but this is fine for small organizations. We loved the customization that is available, though some of the features are not very intuitive and taking longer than anticipated to setup.

Review Source

  Response: Dan, Trail Blazer Campaign Services, Trail Blazer Campaign Services

Date: March 2018

March 2018

 

Trail Blazer is a cloud-based client-server software package. Your donor data is stored securely in the cloud on our dual mirrored servers. You access your data using the Trail Blazer client application that runs on your PC. If you are using a Mac, our application is served up using Remote Desktop Connection. Plus, Trail Blazer provides a free app called Mobile Base Camp that allows you to access portions of the database from any iPhone or Android phone.

 
 

Joann from REACH
Specialty: Human Services
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2017

December 2017

Not as easy or intuitive as it sounded.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It seems like their transition from political campaigns to non-profits is still missing important elements.

Pros

Really good customer support. Very capable people who respond quickly and with precise information.

Cons

No stats for like-users. No pre-paked campaigns such as Year-End Drive. Missing important features.

Review Source
 
 

Dennis from Thomas Armour Youth Ballet
Specialty: Arts & Cultural
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

Very Happy With Our Decision

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The customer service is outstanding, always available and quick to respond. We're finding the features easy to learn and navigate, and our first try at a donor renewal mailing went off without a hitch.

Cons

Would like to have the ability to record a person's name along with the company they represent in a donor record more easily. They have patched together a solution for us that remains a little awkward in searching records and mail merging.

 
 

Miranda from EcoWorks
Specialty: Environmental
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Trail Blazer is GREAT!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I love this product!

Pros

- The Customer Service is #1! They really do answer within three rings and they will walk you through any issues, big or small.
- The interface is simple, clean, and pretty easy to use after a few tutorials/instructions.

Cons

- It's not cloud based, but do your really need it? Only consider a cloud system if you REALLY need it. Otherwise you paying for something you barely use.

  Response: Dan, Trail Blazer Campaign Services

Date: May 2017

May 2017

 

Trail Blazer is a cloud based client-server software package. Your donor data is stored securely in the cloud on our servers. You access your data using the Trail Blazer client application that runs on your PC. If you are using a non-Windows machine (i.e. phone, tablet, Mac) our application is served using Remote Desktop Connection. Plus, Trail Blazer gives you a web app that allows you to access portions of the database from any devices connected to the internet.

 
 

Linda from Rolling Hills Zoo
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

While we are still learning the various functions and tweaking our data in Trail Blazer we have high hopes that this platform will serve us well.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

That we can have all of our information on one data base which will make it much easier in tracking potential donors.

Cons

There are a few features that we would still like to have for our education departments and events and we have spent hours cleaning up the data base once it was transferred over to match with the Trail Blazer system while meeting our needs.

 
 

Ryan from 4:10 Ministries INC
Specialty: Faith-Based Ministries
Number of employees: 1 employee Employees number: 1 employee

October 2016

October 2016

Awesome product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Makes managing the small stuff that much easier. It seems to specifically target non profit organizations and assist them with accounting stuff that the average Joe can't understand.

 
 

Erica from Tri-County Animal Rescue
Specialty: Animal Welfare

September 2016

September 2016

Trailblazer is Great!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

The customer service is amazing. They answer all questions over the phone and via email. They are very helpful and fast.

Likes Least

I do not have a complaint. Both the product and the vendor are great.

Recommendations

Make sure that others in your organization are on board with the training

 
 

Matt from Harding School of Theology
Specialty: Higher Education

September 2015

September 2015

Trail Blazer: great product and great customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

We had been using an expensive product that was unreliable and very touchy, and charged a fortune for tech support. Unfortunately, we were so invested data-wise that change was fearful - until that last problem pushed us over the edge.

Trail Blazer meets our needs with none of the issues the other product gave us. We have been impressed with the customer support in both the sales and the tech support arenas. We are happy with Trail Blazer. It is affordable donor management.

Likes Least

We are pretty heavily customized. There were some challenges getting set up and it took longer than we anticipated. But this had more to do with our data and needs than it did with Trail Blazer.

Recommendations

Software Advice listened to my specific needs and suggested three vendors to try. The agent listened carefully and took a creative path since nothing did exactly what I wanted it to do. I looked at all the options and chose the one that met our needs. Software Advice did a lot of the homework and saved me time and money.

 
 

Scott from Gay Alliance
Specialty: Human Services

August 2015

August 2015

Useful, affordable, flexible and improving

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The customer support! That may sound silly, but having attempted support with other databases, this is the best. The people on the phone are VERY helpful. With the software itself, my favorite feature is how easy it is to have multiple log-ins all of staff can use and update the contacts with no access to financial and other confidential information.

Likes Least

While improved and improving, I still find some of the backend items a challenge-- some HTML and SQL knowledge remains helpful.

Recommendations

Biggest mistake we made: we did not have a person dedicated to the transition from old database. Proper setup of any database is important and I feel a single person dedicated to overseeing the process is important.

 
 

Mildred from Waipac
Specialty: Political Organizations

May 2015

May 2015

Used it for two years

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

the customer support and ease of using the software. It's easy to find all the data

Likes Least

that it doesn't have a connection to a general ledger

Recommendations

Try it out to see if it does what you need. Test it out with some sample data .

 
 

Joanne from World Alliance for Israel - Political Action Committee
Specialty: Political Organizations

May 2015

May 2015

Help Desk Excellence - Trail Blazer Campaign Software

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Amazing tech support from incredibly patient people - can't say enough how important this is. Seamless integration with FEC for super easy electronic filing.

Likes Least

I can't compare it to other software that does the same thing, but increased user-friendliness would be greatly appreciated by all. YouTube videos are helpful, but they, along with the knowledge base, don't make it easy to find what you need. Fortunately, tech support goes above and beyond. They could definitely use more developers to work on improvements or known issues.

Recommendations

Make sure you get trained on the software as much as possible. Having HTML background would be really helpful, as would SQL. This is not an accounting program, so make sure you have either another program like Quicken or an accountant as well. Similarly, while it has some strong email blast and measurement qualities, it will not have the ease of use of a Constant Contact or a MailChimp. It's strength is in its record-keeping for campaigns and for filing. I barely scratched the surface of what this software can do. It is not as customizable as, say, Salesforce, but you'll save a ton of money by not having to hire consultants to customize.

 
 

Charity from Foundation for Clovis Schools
Specialty: K-12 Education

February 2015

February 2015

Trail Blazer was a perfect choice for my non-profit

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

We are a small staff, and I am the only one with any experience (limited) with software like Trail Blazer. Trail Blazer is intuitive to use, and if I get stuck, I have software support at my fingertips through the support team at Trail Blazer, but also through step-by-step instructions on the site. The staff has been very helpful, and they get back to me right away, so I'm never stuck for long.

Likes Least

The software is a perfect fit for us, so I have not had a negative feeling toward anything specific. We have not yet rolled out all the functionality (web and event modules), but that is primarily because we are taking our time in learning one part of the software before moving to the next.

Recommendations

Take time for your data conversion. Much of our data was outdated, so we took extra time as a staff to clean up bad addresses and other information. In fact, we even hired a temp to assist me in reformatting the data based on Trail Blazer's recommended format. When our data was converted, it was seamless. I have come across a few duplicates, but they are very easy to rectify. As a staff, we evaluated three software options fully with demonstrations, asking many questions and talking with references. In the end, Trail Blazer rose to the top for the ease of use, the support structure, and the fact that we could make the transition without hidden costs or additional fees.

 
 

Jesse from Greater Good Science Center
Specialty: Other

January 2015

January 2015

Good experience with Trail Blazer product and team

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Customer support, particularly during the training and start-up phase, has been excellent. They are quick and responsive. And their solutions have nearly always been positive -- almost never a "Sorry we can't do that" or "It doesn't work that way" or "We don't have that feature."

Likes Least

It was not clear to me before I signed on -- and I can't say whether it should have been clear -- that as a Mac user, Trail Blazer is "non-native" in the sense that I have to use Microsoft Remote Connection to access the Trailblazer server and then use a Windows interface. It's reasonably fast. There's almost no lag time with this setup, and it's not as clunky as it could be. But it makes the experience of using Trailblazer a lot less pleasant. I frankly hate the way Windows looks, acts, and feels, and the remote connection is a couple extra steps each time I use the database. The whole reason I use a Mac is so as not to use Windows!

Recommendations

I recommend the product itself highly, and it seems to me that it would meet the needs of small and large non-profits alike. One thing to be aware of is that TrailBlazer is designed for political campaign use equally as much as non-profit fundraising. There are customized versions for each -- for example, the non-profit version will call individual records "donors" rather than "voters" -- but there are definitely unavoidable intersections, for example record fields that are clearly contemplated as having political and campaign purposes. And all the support (e.g. the ample videos) refers to "voters" as much as "donors", so it can't be entirely avoided. The issue (for me anyway) is that I find political fundraising and campaigning pretty distasteful. The whole reason I'm in the non-profit sector is to do things I think are more socially important than winning elections and supporting politicians.

 
 

April from Aruna Project
Specialty: Human Services

December 2014

December 2014

Great service and company!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The customer service is awesome, and there is always someone available to help.

Likes Least

The system has a pretty steep learning curve if you aren't used to databases, and the basic word processor to create a physical letter or receipt for donors is pretty limited.

Recommendations

I think the initial summaries are helpful, but honestly, a month trial would have been more useful to see the working system and what your needs are. This is a great priced database and customer service, but again, it has been a process to learn and continue.

 
 

Susan from The Venue Theatre Company
Specialty: Arts & Cultural

December 2014

December 2014

Much more user-friendly than eTap!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The customer support is flawless. These folks really want to ensure the best experience possible.

Likes Least

It isn't as easy to set up as we'd hoped, and we are not able to set up class registration very well. We also need reserved seating, which they don't offer.

Recommendations

Be clear on what you need and ask lots of questions. Do as many demos as possible so you can see which software fits your needs and your skills best.

  Response: Dan, Trail Blazer Campaign Services

Date: May 2017

May 2017

 

It was true that in December 2014 Trail Blazer’s software did not offer reserved seating functions. However in September 2015 reserved seating functions were added on the desktop version, and on the mobile phone. Attendees can reserve the seat(s) they want and the price bracket (i.e. child, adult, senior, non-member, member, etc.) easily from their smartphone or our free web forms

 
 

Chris from romero institute
Specialty: Other

September 2014

September 2014

Traiblazer rocks!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The expandable and editable search function is a great tool. Also, the Thank You letter mass printing option is a big time saver. Coming from Salsa to Trailblazer, I am very happy with the upgraded database and tools, and for a fraction of the price!

Likes Least

For Mac, the remote desktop is a little slow at times, and saving files to the local computer takes a few extra steps. It's not a major problem though.

Recommendations

Do as many trials and demonstrations as you can! There are a lot of CRM programs out there, and getting your hands dirty playing with them is how you figure out what you really need.

 
 

Rebecca from Boulder Ensemble Theatre Company
Specialty: Arts & Cultural

September 2014

September 2014

Good product for the money

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The price is great. The customer service is very prompt and generally helpful.

Likes Least

It can be very time consuming to maintain data integrity.

Recommendations

Trail Blazer is certainly geared more towards political organizations. We're a non-profit theatre and in many ways have had to shoehorn our data in ways that doesn't make a ton of sense. We don't sell our own tickets to most productions. If we did, there's no way we could use Trail Blazer. But for the money, and as long as you've got someone who can be dedicated and is data savvy, this can work for you.

 
 

Julie from Division of Arts and Culture
Specialty: Arts & Cultural

September 2014

September 2014

TrailBlazer Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Great support. It serves our purposes for a reasonable price. It's easy to connect to online activities.

Likes Least

We have downloaded it to our system because our IT folks do not trust that the TrailBlazer firewall will protect our donors. I would prefer to have online access to the system but have to be at my desk at work to access it at this time.

Recommendations

Check out a couple systems, and make the best decision for you, but get a database no matter what!

 
 

Riley from Centerforce
Specialty: Human Services

June 2014

June 2014

Good product, great support

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Their customer support definitely. It is always easy to get in touch with them, and they've developed an extremely helpful online bank with screenshot photos to easily walk you through the process.

Likes Least

The email system isn't set up the best. In order to get a professional-looking email, which we've gotten from other sources, we have to know how to code in the technical aspects. This isn't our strong suit and makes mass emailing difficult.

It would also be much simpler if it could interface with our accounting software (Peachtree). We wouldn't have to do a lot of the duplicate work recording donations and such.

Additionally, it would be very helpful if the notification feature could send an email to the responsible party and not just notify their Trail Blazer account.

Recommendations

Participate in free trials, previews, or guided tours of the software to get a feel if it's right for you. Check to see if your accounting software will be compatible with it.

  Response: Dan, Trail Blazer Campaign Services

Date: December 2014

December 2014

 

Trail Blazer has addressed this email building concern. In October of 2014, Trail Blazer added an entirely new mass email editor called CK Editor. Now, it’s far easier for customers to create their own mass emails than before. It has been well received by our customers.

 
 

Graciela from The Alexander House

May 2013

May 2013

Ease-of-use

Functionality

Product Quality

Customer Support

We are very pleased with the product and with the support we have gotten from the team. Although the learning curve is pretty steep, the product is fantastic.
Thank you for your help.

 
 
 
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Showing 1-20 of 25

Barbara from ST. Mary Magdalen School
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Good Starter program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are able to track donations by events and have a great database for marking!

Pros

the program is very easy to use for donation tracking and works well with Vanco for online donations and events

Cons

Needs some software improvements. Templates don't save the margins for envelopes and do not allow you to have a left sided letterhead. Extracting information for year end letters can be cumbersome but customer service is very good at helping out to get what you need.

Review Source: Capterra
 

Jennie from Lakeshore Camp and Retreat Center
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Trail Blazer gives me back my time.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It has really helped me keep better track of campaigns and LYBUNTs. Mailing is a lot easier now as well. It has automated several things that have helped me spend more time working on what matters.

Pros

The Trail Blazer team is so helpful and getting started is so easy. It is easy to search for the information I need.

Cons

There have been a few things that have been hard to do find to edit.

Review Source: Capterra
 

Mary from Apple Tree Dental
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

Trail Blazer review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Also, I haven't had time to really learn the program, so I end up forgetting how to use the software between sessions. It is not super intuitive and can be difficult to use.

Pros

The staff are super helpful. I would like it to perform as our donor management tool, but we haven't gotten to that point yet.

Cons

Honestly, this platform has been difficult for me because I have a MAC and it doesn't translate well. I have had a hard time using the features because of that.

Review Source: Capterra
 

Jesse from Greater Good Science Center at UC Berkeley
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Little-known standout product!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Generally good. It does what we need for a reasonable price, and with great support by the Trailblazer team. The downsides--remote Mac access, ugly interface, manual importing--are a hassle, but we're used to it.

Pros

Fantastic customer support. Pretty intuitive to navigate. The right level of features for my fundraising program--all the functionality I need, but not too much to clutter my dashboard or brain. Easy to train colleagues.

Cons

Quite challenging to use on a Mac platform, which seems to be the predominant OS in educational/university settings and also among many non-profits. You have to use helper "remote connection" software even to reach the Trailblazer server, and then it looks and works like you're on a PC.

Which leads to my other con: The interface is unimaginably ugly. Looks count, and most other CRMs are now clean and beautiful. Definitely affects the user experience to use attractive sites and software all day, but then to have to switch to early-'90s Windows land for database work.

Also, Trailblazer doesn't work directly with the payment gateway required by the university where we're based. (Cybersource/Secure Acceptance) That means donations aren't entered automatically, but rather we have to import them manually. I see this as more of a limitation by our university than by Trailblazer, but it's still a hassle.

Review Source: Capterra
 

John from Tennessee Firearms Association
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Trail Blazer for Member based Nonprofits

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Outstanding. I wish the vendors in other areas that I deal with were this committed to customer support and satisfaction.

Pros

The software has many features that have worked well for our group which is a membership based nonprofit. Over the few years that we have had it, the company has made substantial improvements on a continuing basis. However, the assumptions underlying the software's design and features must be a close match to your real world operations or you will likely need to adjust how you do some things to make the software work for you.

However, the software is very adaptive, it has many features we need and quite a few we have not implemented. Also, and this is critical for us, the software support, training and consulting is worth every penny you pay for the annual license and more!

Cons

There are some issues but these are the nature of the beast with a product with so many features. One is the learning curve (although you can restrict access to certain features on a user by use basis to let them "grow" into the system). Another is that for a membership based system there are design assumptions that we have had to "work around" - but the programmers and tech support have been wonderful to make changes, tweaks and suggest alternative ways to get things done.

Review Source: Capterra
 


November 2018

November 2018

Bare bones, but affordable

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The price, it's a fraction of other CRMs. The support generally is very good as well

Cons

It's not very intuitive to use, time-consuming, and does not sync with Constant Contact or other major e-mail service.

Review Source: Capterra
 

Dustin from Child Evangelism Fellowship of SC Inc., Greater Pee Dee Chapter
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Trailblazer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I love TrailBlazer! It is the best single decision I've made for my non-profit in the past 10 years! The customer services is outstanding, and I love the system.

Pros

It does SO much! It is light-years beyond Excel and serves us better than any other online system that we've looked into! Everything we do can be exported to an Excel form, it tracks people, finances, events, emails, relationships and so much more. It is easy to use and navigate and keeps us organized. I can run thousands of reports and customize all of it to meet my needs. Training is easy to understand and straightforward.

Cons

The email creation tool could be easier to use for those not skilled in HTML. It can do a lot but it isn't drag-and-drop easy like other systesm.

Review Source: Capterra
 

Kathy from Mobility Worldwide
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

good donor management, but needs improvement on function

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We've had TB for 2 1/2 years and it has offered us improvements in various ways. Well worth the change for the additional cost. Tech support is fantastic (quick replies and helpful). Knowledge Base online also is helpful. Less glitches/problems with the software in 2018 than when we started in 2016. One issue I found this year that I reported and it was addressed/corrected soon after.

Pros

All the Attribute options to pull reports & labels and group for mass emails. Search options. Addition of gifts function in records and more.

Cons

Still waiting for spell check icon/option to function in letter templates and mass emails. In letter templates can't wrap text around pictures; so there's wasted space around pictures.

Review Source: Capterra
 

Bekka from Dove House Advocacy Services
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Totally satisfied - Outstanding customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Simply put this is a perfect data base system.

Pros

While this database doesn't come with lots of pretty buttons to click, the staff at Trail Blazer walks you through every step of set up and is there for you - ongoing - within 2 rings of the phone and email response within the hour - every time. The system is robust.

Cons

There is nothing we dislike about this software.

Review Source: Capterra
 


November 2018

November 2018

Could be more user-friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Donor management and email blasts.

Pros

The mobile app and the support from the staff.

Cons

It feels "clunky" and probably was not the best software choice for our industry application since it was created for political campaigns. I'd also like to be able to categorize people into "donors", "adopters", "media", etc.

Review Source: Capterra

  Response: Trail Blazer Campaign Services, Trail Blazer Campaign Services

Date: November 2018

November 2018

 

In regards to your need to categorize custom lists/contact types, that's one of our main specialties. You can utilize the attribute tree to create unlimited "tags" or sub-groups, which are easily searchable. This article walks through the steps (but please call us if you need a hand): https://trailblz.com/kb/?action=view&kb=182&cat=0&qq=attribute

You can also customize many labels throughout the system, so if something is political in nature by default, you may very well be able to change it as needed: https://trailblz.com/kb/?action=view&kb=60&cat=0&qq=label

 

Michele from Abide Maternity Home
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Trailblazer for Our Pro Life Nonprofit

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Now that I've been using it for a while, I'm able to get things done very quickly and efficiently. I greatly appreciate the ability to sort donors into super specific groupings. Trailblazer has allowed me to segment my donor base with amazing flexibility, with just a few clicks.

Pros

The best thing about Trailblazer is the customer service. The guys are extremely accessible and helpful. They are willing to walk me through a process, or just do it for me - whichever I request. After trying two other donor management softwares that offered little or no help, Trailblazer's amazing service is a welcomed benefit.

Cons

The learning curve for Trailblazer is long. Therefore, whenever I wanted to do something new, I'd run into a wall. It seems like the first six months - at least - were pretty frustrating because there was always a glitch and I could never just get something done quickly. The glitch was in the training, not the software. I'd like to see a series of training videos that we could have our staff watch, in order, so that a general level of proficiency could be attained up front.

Review Source: Capterra
 

Felecia from Utah Council for Citizen Diplomacy
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

A solution for nonprofits

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have zero regrets working with Trail Blazer.

Pros

As a nonprofits that tracks donations, volunteer hours, programs, events, and outcomes, Trail Blazer is easy to use for all individuals in our organization, and if affordable compared to most CRMs. We no longer use numerous excel spreadsheets to track information - rather we can look at the comprehensive pictures of people who are involved with our organizations. (IE Do they attend events, volunteer, and donate?) We also use Trail Blazer to house detailed and complex data to pull for reports. The support team is also very responsive, nice to speak with, and always willing to help immediately.

Cons

Because Trail Blazer was originally created for elections, you have to be creative on how you categorize and define certain data points. IE All individuals are called donors even if they don't donate. But if you can be flexible in how you define certain elements, it works great!

Review Source: Capterra
 

Tracey from Tate's School of Discovery Foundation
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Wonderful Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Very positive. Customer Service has been EXCELLENT. You won't find a better team anywhere. I am a raving fan and I have used Blackbaud, DonorPerfect and many other fundraising or donor tracking software.

Pros

Trailblazer is used for our non-profit. It is easy peasy to export the data you need. You don't need complicated codes or reports, you can access what you need quickly including event information & ticket sales. It does all we need and then some.

Cons

That it won't allow you to sell tables or golf foursomes and include the names of the guests. This needs to be revised and I submitted this request in October of 2018. You need to be willing to learn some coding to make the features work really well. The mobile piece needs to allow you to open a record and read notes etc. It isn't just for canvassing any more.

Review Source: Capterra
 

Jeri from Daniel's Care Van

January 2017

January 2017

Best customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We've used Trail Blazer for the past year and the customer service is incredible. I watched all the tutorials but anytime I had a question or I couldn't figure out something TB staff would reply to my email within minutes of sending the request.
The TB system is robust and allows you to streamline all of your donors, grantors, volunteers and events in one place. It is easy to use and if you are stuck on something there are many tutorials and FAQ pages to help you out, and if that fails the customer service will get you on track.
Great company to work with.

Review Source: Capterra
 

Lee from Arkansas Heart Foundation

January 2016

January 2016

Awesome contact management system, communication, events and more!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Not having any coding experience I thought it might be difficult to use HOWEVER, the customer service is AWESOME!
They created our first template for us and it was exactly what we had envisioned.
They have a quick turnaround on any email (Joel!) and are always available by phone (Kevin)!
The you tube videos are helpful too with the graphics as I am a visual learner.
We have several upcoming events and look forward to using the event portion of the system.
As I said we are still in the learning curve but so far it has been a positive experience.
With so many programs available and us being a new nonprofit it's hard to know which one to go with- I'm glad we chose TrailBlazer.

Review Source: Capterra
 

Laura from Minnesota Homeownership Center

October 2015

October 2015

Robust donor management with excellent Customer Support!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Our agency has only scratched the surface of Trail Blazer's functionality, but found it to be an effective tool for our fundraising needs. Client support is top-notch; I never had to wait more than a few minutes for help navigating the system.

Review Source: Capterra
 

Chris from romero institute

June 2015

June 2015

You guys rock! No nonsense powerful software and great support = You guys rock!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

While the interface has a steeper learning curve some other programs, it allows for much more customization and analysis than the other programs I have played with. The support staff (Kevin) is lightning fast to respond to any issue or question. I have been using Trailblazer for almost a year now, and can't imagine switching to another database.

Review Source: Capterra
 

Joanne from WAIPAC

November 2013

November 2013

Trailblazer - it's the tech support that makes it work.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I used Salesforce for non-profits in the past, and, although the software was free, we spent thousands and thousands in customization and tech support. Trailblazer (which I use for a different organization), by contrast, is a bargain, primarily because of their live tech support. There is simply no replacement for Mark, Kevin, Joel, Pat, and the team that, essentially, keeps us up and running. They are quick to pick up the phone, quick to respond to your problem, and ENDLESSLY patient. While the user interface leaves much to be desired, and I am often wishing that multi-step tasks could be simplified, it's a really powerful program that, once learned, does the trick. Certainly, if you're running a political action committee, it makes sense only to use software like Trailblazer, which makes filing FEC reports a cinch. And while it may not have one or two third-party APIs I might like, it does work seamlessly with our credit card processing company, so that donations go right into our database. If the company invested more resources in development, I'm sure they could make the product easier/better to use. But isn't that true of all software, especially databases?

Review Source: Capterra
 

Tomm from Friends of Tim Hugo

October 2013

October 2013

Definitely Recommend it

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The software is extremely simple to use, versatile to different needs, and is easy to integrate to the internet. Definitely a two thumbs up recommendation

Review Source: Capterra
 

Monica from People Responding In Social Ministry- PRISM

December 2011

December 2011

Awesome company

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I highly recommend Trail Blazer to any non-profit! The capabilities of the system are incredible and the support from the staff/team is unbeatable.

Pros

Trailblazer can do just about any data tracking you need. The program allows you to query a million different things so you can get the right donor list.

Cons

Not always the easiest system to use. Thank God for the support team. Everyone is helpful and goes above and beyond to help and answer questions.

Review Source: Capterra
 
 
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