About Wild Apricot

Wild Apricot is a cloud-based membership management system used by business and trade associations, chambers of commerce, nonprofits, charities, clubs and community organizations. It supports organizations from a few members to 15,000 members in size.

With Wild Apricot’s website builder, administrators can create both a public website and private pages for members and committees. Widgets—such as event calendars, public and private membership directories and donation forms—can be copied and pasted into the builder.

Prospective members can submit applications through the website, while current members receive automated dues renewal reminders. Additionally, Wild Apricot’s event management tools let managers create events; list the...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

497 Reviews of Wild Apricot

Average User Ratings

Overall

4.51 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(313)

313

4 stars

(147)

147

3 stars

(22)

22

2 stars

(7)

7

1 stars

(8)

8

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 497 results

October 2019

Martin from American Philatelic Society

Verified Reviewer

Company Size: 11-50 employees

Industry: Marketing and Advertising

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Functionality

5.0

October 2019

One of the Best

Wild Apricot is a powerful solution for membership management, entry-level web stores and organizational websites. The company provides extensive learning tools and is responsive to requests and questions.

Pros

Wild Apricot is easy to use and includes the powerful features I would expect from much more costly systems.

Cons

I don’t like the extra costs charged when using a payment gateway other than the one from Wild Apricot.

Reasons for Choosing Wild Apricot

Membee is much less mature and their staff seems much less responsive to users needs.

May 2020

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2020

Use with Multiple Organizations - A True Advocate

Eight years ago I went through a selection process and chose Wild Apricot and then implemented it. A HUGE step up from disparate systems on Excel, a separate website, and email. This year I led the selection and implantation process for a different organization and Wild Apricot came out on top again. Processing a new member went from one hour to minutes. Renewals from 30 minutes to zero. Sending out emails used to be a huge process. Now it's simple. One thing I've noticed is that Wild Apricot continues to add and improve features. The website builder has gotten easier to use. And adding responsive themes and an easy-to-implement app is a huge plus.

Pros

Integrated features for membership management, communications, event management, and website development. Great coaching services during implementation and then support after.

Cons

Nothing that would stop me from selecting it again. Some of the newer features like polls can use some development, and formatting is sometimes challenging. But the tradeoff for a fully integrated system is well worth it.

Reasons for Choosing Wild Apricot

Value for money, ease of implementation, ease of management, previous experience with the product and support team.

September 2020

GARY from Ski Club of Washington, DC

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

September 2020

Great product but not for everybody

Biggest impact has been the reduction in paper processing for membership applications and renewals, and for tracking event registrations and financial results.

Pros

We are the oldest ski club in the USA, and run hundreds of events each year, including over 20 high-dollar flight trips. WA has excellent features for setting up and managing events. The membership management software is also first-rate.

Cons

WA recently implemented an in-house credit card processing feature. Soon afterwards they started charging a 20% processing surcharge for those who do NOT subscribe to their product. Their processing fees are higher than what we are paying with a very large merchant provider, so we don't want to switch. We are waiting for the "other shoe to drop" when WA will drop support for 3rd-party payment processors.

Reasons for Choosing Wild Apricot

Squarespace is a great website builder, but it did not offer the membership and event management functionality we were looking for.

August 2019

Jeanne Marie from Institute for Humane Studies

Verified Reviewer

Company Size: 51-200 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Functionality

3.0

August 2019

Does the job but feels very outdated

It is functional and works, but has a lot of room for improvement--especially with the increase in cost.

Pros

It was very nice to have a software to organize our membership. The software was built into the website directly, so members can directly renew their membership while browsing the website. You can build different user permissions into different levels.

Cons

The UI of the websites you build with this and the backend feel outdated. I feel like the event tool could be more powerful, especially with how powerful you can easily build websites with Drupal/Wordpress. It would feel more like a membership program if the events could be dynamic with attendees, volunteers, being able to list what is still needed, etc. We found ourselves moving to Facebook or Next Door a lot to interact with our members. Also, in the span of one year, our plan went up by $20/month, which was an extra $240 a year for our small, local advocacy group.

July 2020

Bobbi from Friends in the City (FitC)

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

July 2020

Wild Apricot - robust non-profit management tool

Customer Service, online support and chat are all very helpful and easy to use. Telephonic customer service hours aren't too long but the service is good. There are also great video tools for implementation and getting started.

Pros

Software has lots of features that we were not getting from our previous event management software. In addition, we get a member directory and membership management all in one program.

Cons

The learning curve for using it is somewhat steep, but once that is conquered you can see the true value of the software

Reasons for Choosing Wild Apricot

Price.