About Cayan

Formerly known as Merchant Warehouse, Cayan is a cloud-based online payment processing solution designed for small and midsize companies. The product caters to both in-store retail as well as e-commerce businesses.

Cayan supports different modes of payment, such as Apple Pay, Android Pay, VISA, MasterCard, Amercian Express and Discover cards. The product also features equipment support, which allows users to integrate with wired retail payment devices from different providers, such as Ingenico and Verifone. Users can also integrate Cayan with mobile equipment, such as Mobile Chip Card reader (also known as EMV) and Ingenico devices.

Cayan also features e-commerce payments, which allows users to accept online payments with the help of Authorize.net&rsq...


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Supported Operating System(s):

Web browser (OS agnostic)

35 Reviews of Cayan

Average User Ratings

Overall

4.23 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(22)

22

4 stars

(6)

6

3 stars

(2)

2

2 stars

(3)

3

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 35 results

December 2017

Val from Outspokin Family Bicycles

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2017

great service

cloud based system

Pros

easy to use and it integrates with the sites that are needed. like the integration with the vendors and the smartetailing integration as well.

Cons

wish it would create min and max suggestions based on sales data. would like to see less changes and more communication with the retailer. Would like the system to be faster and not to deteriorate during busy times

December 2017

Robert from LAKEWOOD MAIL N MORE LLC

Company Size: 2-10 employees

Industry: Packaging and Containers

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2017

Never have to think about it,

With the Cayan system it makes our card processing very easy. The end of the month balancing is quick and easy. Makes bookkeeping an ease.

Pros

When it is integrated with your POS system as mine is, its a breeze to operate. The reporting is very well organized which makes bookkeeping very easy. Customer Service is spot on. Very professional and has always replied to any inquire.

Cons

The system is integrated with our POS system and it works seamlessly. If I had to pick one thing, it would be if there is an issue you are not sure if it is the POS system, Cayan or a network issue.

June 2020

Brian from Derby City Swing

Company Size: 2-10 employees

Industry: Events Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

1.0

Customer support

2.0

Functionality

3.0

June 2020

Trouble at the start & end with Cayan

Poor. I was not a fan starting out and the relationship ended on a sour note as well.

Pros

When they actually processed the money into my account. (which didn't happen for our first 60 days)

Cons

They held tens of thousands of dollars for over 60 days when we first began processing. The fees they charge were really high. Canceling the account was a difficult process and they kept charging fees for 1 year post.

Reasons for Choosing Cayan

At the time it looked like a better solution. In the end all of our business processing cards online switched to Stripe which has been an easier solution. The set up is very transparent. The customer service and attention has been a MUCH better experience for us.

December 2017

kate from B & R Estes Corp

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2017

the process could not be easier

fast!

Pros

The Genius machine works great. Our money is deposited the next day. Awesome. I also recommend having Swipe and an I-pad with a data plan as a back-up. It's saved us when we had internet problems without missing a beat.

Cons

I wish it wasn't a separate machine that takes up counter space. Maybe in the future it can be integrated into our POS software (Keystroke)

January 2018

Butch from towle's hardware & lumber co.

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

January 2018

very good always helpful

A fast and efficient program with help quickly if I need it.

Pros

I don't have much trouble with it. It works well, and customer service is prompt and very helpful whenever I need help

Cons

I would like the signature part taken off so people would not have to sign with every purchase as long it would still work