About MoonClerk


MoonClerk is a cloud-based online payment processing solution designed for small and midsize businesses. It offers invoicing, mobile payments, online payments and recurring billing within a suite.

MoonClerk supports different payment methods, such as single payments, recurring payments, subscriptions and donations. It allows users to design customizable payment and embed them on business websites. Users can also share payment links via email, SMS and live chat, as well as request payment from the customers.

MoonClerk recurring payments feature lets users fix the start date, collection date and frequency (such as monthly and quarterly) of the payments. Users can also add comments and reference notes for payments.

MoonClerk is available in six different pricing tiers based on the monthly transaction volume. The vendor partners with Stripe to offer payment processing functionality. The support services include FAQs, online support and a knowledge base.



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Supported Operating System(s):

Web browser (OS agnostic)

6 Reviews of MoonClerk

Average User Ratings

Overall

4.33 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(3)

4 stars

(2)

3 stars

(1)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-6 of 6 reviews

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December 2018

Lane from Delta Hands for Hope

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Wonderful for nonprofits

I've seen an increase in online giving because it is so easy and professional.

Pros

MoonClerk was suggested to me by my website designer to set up automatic monthly donations through our website. I connect it with Strive, so I have two software systems. For donors, it is easy to give a one-time or monthly donation, and it only takes a minute to give! The customer support was great, and they walked me through how to add it on our website. I'm not a tech-person, but I was able to follow the instructions easily. It is on the our nonprofit's website, and doesn't take you to a third-party website. The fee is based off how many donations you receive.

Cons

I had a donor that wanted to change the amount of her monthly giving, and that is something that I, as the administrator, had to do. There isn't a way for monthly donors to update their preferences.

Response from MoonClerk of MoonClerk

Replied December 2018

Lane, we¿re so glad to hear MoonClerk is working out for you! Just as an fyi we do have a way for your payers to update their own recurring donations, including the ability for them to update their own amount. That¿s all done through the Payer Portal: http://help.moonclerk.com/using-moonclerk/how-do-my-payers-manage-their-own-recurring-plans-themselves http://help.moonclerk.com/using-moonclerk/how-do-i-give-my-payers-the-ability-to-change-the-amount-of-their-recurring-plan I hope this helps. Feel free to shoot us a message if you ever need help with anything or have feature suggestions. Thanks!

March 2018

Ben from Thriveworks

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Functionality

5 of 5

March 2018

Makes getting paid way easier

Pros

there are a lot of payment solutions out there, but we were looking for something that worked for our small company. This did the trick and we have no regrets about using it.

Cons

no subscription option, which isn't a problem for us currently, but down the line it could cause some issues.

December 2018

Holly from YDMA

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

MoonClerks takes the hassle out of invoicing

I looked into several different recurring payment platforms, and this was the only one that offered what I needed without paying for a payment processor + merchant account. I'm glad I found it!

Pros

I love having payments automatically charged to my website hosting clients. Before, I invoiced monthly and had to wait for them to decide they were ready to pay. It's such a time saver for both me and my client now.

Cons

Setting up the Payment Forms took a little getting used to, but I got help with my use case and I'm set.

December 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2018

Great for recurring billing

Pros

This is a simple way to automatically charge customer credit cards on a recurring basis.

Cons

The interface is a little outdated looking, and the features may be too simple for some.

April 2018

Brett from Brett Middleton Digital

Company Size: 2-10 employees

Review Source


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

4 of 5

April 2018

Not What I Needed

Pros

Seems to have some decent integrations other platforms don't have and enables things like coupon usage.

Cons

Had a struggle with getting moonclerk setup. My instance for some reason just didn't work, support was not able to resolve the issue and get it working.

March 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Functionality

5 of 5

March 2018

Straightforward with low complication

Pros

We were able to use this software through one of our websites to collect money for our fundraiser. Allows you to accept payments in different forms as well as international payments. Found it to be very easy to setup and use.

Cons

Moonclerk prices vary by your volume of sales. As your sales start to increase, the price of the software does as well.