Software Advice has helped many businesses find the right portal software to tailor software experiences to different users and streamline communication. How does it work?

Portal Software

 
OnSemble logo
 
OnSemble Employee Intranet is an on-premise and cloud-based intranet portal application. It serves small, midsize and large enterprises in various industries including banking, education and health care. Primary features include document... Read More
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OnSemble Employee Intranet is an on-premise and cloud-based intranet portal application. It serves small, midsize and large enterprises in various industries including banking, education and health care. Primary features include document... Read More
 
Quip logo
 
Quip is a project management and task collaboration tool that help users work together and communicate without emails. Users can create and edit spreadsheets, documents and checklists in the system, and team members can chat and comment... Read More
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Quip is a project management and task collaboration tool that help users work together and communicate without emails. Users can create and edit spreadsheets, documents and checklists in the system, and team members can chat and comment... Read More
 
MyHub logo
 
MyHub is a cloud-based intranet and knowledge management solution that is suitable for businesses of all sizes. It is industry agnostic and serves clients globally. Core features of MyHub are intranet setup and management, site management,... Read More
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MyHub is a cloud-based intranet and knowledge management solution that is suitable for businesses of all sizes. It is industry agnostic and serves clients globally. Core features of MyHub are intranet setup and management, site management,... Read More
 
Noodle logo
 
Noodle is a hybrid social intranet solution that can either be deployed in the cloud or hosted on local servers. It is designed for communication, collaboration and sharing resources within teams. Noodle allows employees to create... Read More
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Noodle is a hybrid social intranet solution that can either be deployed in the cloud or hosted on local servers. It is designed for communication, collaboration and sharing resources within teams. Noodle allows employees to create... Read More
 
Bloomfire logo
 
Bloomfire is a cloud-based collaboration platform that aims to help enterprise employees search for information to do their jobs by connecting people with information and knowledge. Bloomfire delivers content management and social... Read More
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Bloomfire is a cloud-based collaboration platform that aims to help enterprise employees search for information to do their jobs by connecting people with information and knowledge. Bloomfire delivers content management and social... Read More

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Communifire logo
 
Communifire is a cloud-based and on-premise intranet and collaboration solution. It is designed for small, midsize and large enterprises in industries including education, health care, pharmaceuticals, IT, advertising and nonprofit.... Read More
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Communifire is a cloud-based and on-premise intranet and collaboration solution. It is designed for small, midsize and large enterprises in industries including education, health care, pharmaceuticals, IT, advertising and nonprofit.... Read More
 
Intranet DASHBOARD logo
 
Intranet DASHBOARD is an on-premise and cloud-based intranet portal solution. It serves small, midsize and large enterprises in various industries. Primary features include document management, an intranet portal design tool, application... Read More
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Intranet DASHBOARD is an on-premise and cloud-based intranet portal solution. It serves small, midsize and large enterprises in various industries. Primary features include document management, an intranet portal design tool, application... Read More
 
Knack logo
 
Knack is cloud-based database management portal software that allows companies to build online databases that can be accessed remotely. Key features include an application builder, customization tools, reporting and analytics, an open... Read More
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Knack is cloud-based database management portal software that allows companies to build online databases that can be accessed remotely. Key features include an application builder, customization tools, reporting and analytics, an open... Read More
 
Desk.com logo
 
Desk.com is a customer support engine for customer service professionals in small and midsize companies. The system integrates with Salesforce and contains a variety of reporting features that can help administrators and employees... Read More
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Desk.com is a customer support engine for customer service professionals in small and midsize companies. The system integrates with Salesforce and contains a variety of reporting features that can help administrators and employees... Read More
 
Propago logo
 
Propago is a cloud-based supply chain platform that’s designed to replace disparate and disconnected systems, automate manual processes and allow companies more time to focus on growing their business. This modular solution offers... Read More
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Propago is a cloud-based supply chain platform that’s designed to replace disparate and disconnected systems, automate manual processes and allow companies more time to focus on growing their business. This modular solution offers... Read More

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Gatekeeper logo
 
Gatekeeper is a cloud-based vendor and contact management solution. Key features include automated alerts, customization and collaboration tools and integrations with other software.   Users can manage contracts and vendor information,... Read More
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Gatekeeper is a cloud-based vendor and contact management solution. Key features include automated alerts, customization and collaboration tools and integrations with other software.   Users can manage contracts and vendor information,... Read More
 
Clinked logo
 
Clinked is cloud-based portal software for businesses, which enables teams to collaborate, manage projects and share files. Key features include a search tool, third-party application integrations, task management, file sharing and... Read More
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Clinked is cloud-based portal software for businesses, which enables teams to collaborate, manage projects and share files. Key features include a search tool, third-party application integrations, task management, file sharing and... Read More
 
Readyportal logo
 
Readyportal is a cloud-based portal application serving small, midsize and large enterprises in industries including financial services, health care, legal, nonprofit and trade associations. Primary features include content management,... Read More
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Readyportal is a cloud-based portal application serving small, midsize and large enterprises in industries including financial services, health care, legal, nonprofit and trade associations. Primary features include content management,... Read More
 
OnBoard logo
 
OnBoard is a cloud-based board meeting management solution designed for board member collaboration before, during and after meetings. Users can compile and coauthor board books and materials. Updates to materials save automatically... Read More
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OnBoard is a cloud-based board meeting management solution designed for board member collaboration before, during and after meetings. Users can compile and coauthor board books and materials. Updates to materials save automatically... Read More

 

Buyer's Guide

by Brian Westfall,
Market Research Associate


Your business doesn’t operate in a bubble, so why should your business software? Depending on who you ask, different parties related to your organization are going to have drastically different needs with regards to your internal systems and information.

For example, if you have an ad agency on retainer, they need easy access to your marketing materials. Your distributors, on the other hand, need to be able to look up important product information at a moment’s notice. Employees need a comprehensive intranet to collaborate and direct themselves to various applications, while customers require a more tailored interface to do things like create an online account and submit support tickets.

If you’re having trouble curating the online experience for different user groups, consider investing in portal software. These applications can help you customize the “entryway” to your enterprise business systems.

In this Buyer’s Guide, you’ll learn what portal software is, common functionality, pricing information and more.

Let’s get started:

What Is Portal Software?
Common Functionality of Portal Software Systems
Benefits of Portal Software
How Much Does Portal Software Cost?
Additional Portal Software Resources

What Is Portal Software?

Portal software allows companies to customize the digital gateway through which different types of users access enterprise software systems. If first impressions matter (and they do), portal software helps your business make a great one on employees, customers, business partners and more.

Company intranet in MyHub
Company intranet in MyHub

Portal software is somewhat of a catch-all term for a variety of different software systems that cater to the needs of different end users. Here are some common examples:

  • Employee portals, or intranets, allow workers to share and discuss information, read company announcements and log into different internal business applications.
  • Customer portals allow patrons to create an online account, search through your knowledge base, pay bills and submit service requests.
  • Client portals allow external users to securely access internal digital files, information and tools.
  • Patient portals are designed for medical practices so patients can log in and perform tasks related to scheduling, billing and more.

Common Functionality of Portal Software Systems

Though web portal software can have wildly different functionality depending on the intended end user, there are a number of common core features that tie these systems together:

Software integration Integrate with other internal software systems (ERP, EMR, CRM) so users can access necessary functions securely through the portal.
Single sign on (SSO) Users create a unique login and password to access a number of separate platforms at once.
System directory Point users in the right direction for different business applications and functions.
Custom user permissions Group users together and control the information and tools that each group can access.

Benefits of Portal Software

When implemented properly, portal software can offer a slew of benefits to different organizations. If you’re having trouble convincing higher-ups to invest in a dedicated web portal system, consider throwing these benefits in your business case:

  • Portal software saves precious time. According to a 2016 survey by Adobe, white-collar workers in the U.S. spend an average of 4.1 hours a day reading and answering emails. If you’re constantly emailing back-and-forth with customers or business partners, portal software can alleviate a lot of this workload by empowering users to find information or troubleshoot issues themselves.
  • Portal software improves business relations. Self-service doesn’t just benefit internal users. In a Software Advice survey, we found almost three-quarters of customers first search for answers online when they encounter a problem. Another survey by ZenDesk adds that two-thirds of customers prefer self-service over speaking to a company representative. Implementing self-service capabilities through portal software can let customers, clients, employees and more solve problems using their preferred method. This can eliminate inconveniences and improve relations.

What Consumers Do First When They Have Questions for a Company

Source: How a Customer Self-Service Portal Improves Customer Experience
Source: How a Customer Self-Service Portal Improves Customer Experience
  • Portal software strengthens security. Handing external users access to sensitive internal materials is always a scary proposition, and user permissions preset in central business systems aren’t always up to the task of alleviating fears. Often times, these permissions can be too lax (giving users access to capabilities/information they shouldn’t have) or too restrictive (not allowing end users to do what they need). With portal software, companies get more options with regards to user access in order to better customize permissions for different groups and strengthen security.

How Much Does Portal Software Cost?

How much a specific portal software system costs and how often your business has to make payments depends on your preferred method of deployment. There are generally two different types of deployment models for portal software with different pricing structures:

  • With an on-premise deployment, you pay one large fee upfront to host the software on your own servers. Portal software vendors typically offer different pricing tiers depending on how many users you’ll need (one tier for 2,000 users, one for 5,000, etc.). This upfront fee can range anywhere from $10,000 to more than $100,000.
  • With a software-as-a-service (SaaS) deployment, you pay a month-to-month subscription fee for the vendor to host the software on their own servers for you to access via a web browser. In this model, the subscription fee is often based on each individual user your system has and can range from $5 to $15+ per user per month.

There may be other costs associated with your portal software as well, for things like setup, training or support. It’s important to note, however, that neither deployment option is necessarily better or cheaper than the other in most cases. Our Total Cost of Ownership Calculator shows that costs for each option tend to equal out over time.

Additional Portal Software Resources

The information found in the Buyer’s Guide is just a starting point. If you want to learn more about portal software, here are a few resources that can help:

  • Find out what the best patient portals have in common. If you’re a medical practice overwhelmed by patient portal options, this helpful article talks about top features, implementation tips and more.
  • Learn how portal software can improve the customer experience. We’ve barely skimmed the surface on how portal software can benefit your customers. This in-depth article goes into more detail on how these systems are crucial to the online customer experience.

 

 

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