Desk.com vs OnSemble

Desk.com has 83 reviews and a rating of 4.16 / 5 vs OnSemble which has 92 reviews and a rating of 4.63 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.16 / 5 (83)

4.63 / 5 (92)

Ease-of-Use

4.0 / 5

4.5 / 5

Value for Money

4.0 / 5

4.5 / 5

Customer Support

4.0 / 5

5.0 / 5

Functionality

4.0 / 5

4.5 / 5

Last Review Written

February 26, 2019

April 30, 2020

Pros/Cons

  • Pros

  • This app is so easy to use and customer support is awesome. Training is quick and easy too. The customization is a plus!

  • Love the universal inbox. Allows me to view and respond to customer inquires. Best of all, it's all in one easy to use place.

  • Cons

  • When I access this on my phone, it gets crashed. I experienced it only thrice. But now it runs smoothly

  • Resolving many emails at once can be slow and every once in a while forwarding doesn't work, but these are usually quickly resolved!

  • Pros

  • A one-stop destination for the entire team. Easy to learn and allows us to customize every bit of the page. A super responsive and excellent support team! Love working with them.

  • It is really easy to use and the support that you receive after the sale is top notch!

  • Cons

  • While there is A LOT you can customize and make your own, there are some things that cannot be changed/altered and it can be frustrating. There are definitely ways to work around it though!

  • There are different size computer monitors and it isn't compatible with all the screens, it just looks ugly, but still serves its purpose.

Pricing

Pricing Range

Product Demo & Screenshots

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux