JIRA Software


 

JIRA is an issue and project tracking tool designed for software development teams of all sizes, across all industries. JIRA combines workflow mapping and issue tracking with several Agile development capabilities.

These capabilities include Kanban and Scrum boards and reporting options such as burndown charts to help support teams at various stages of the development life cycle. JIRA integrates with developer tools, and teams can utilize various APIs as well as marketplace add-ons to configure the solution for their needs.

JIRA is available as a cloud-based or on-premise solution and is compatible with multiple operating systems. It also offers a mobile app.

Pricing is per user, per month. Support is available through an online support portal, online documentation and tutorial videos.

 

JIRA - Active sprints
 
  • JIRA - Active sprints
    Active sprints
  • JIRA - Product backlog
    Product backlog
  • JIRA - Release section
    Release section
  • JIRA - Software development workflow
    Software development workflow
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Solaris, Web browser (OS agnostic), Windows 2000, Windows 8

4,632 Reviews of JIRA

 

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Software Advice Reviews (323)
More Reviews (4,309)

Showing 1-20 of 323

Ryan from Northwest UAV
Specialty: Manufacturing
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Got issues? Get JIRA!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It's so simple and incredibly powerful. Full-out admiring is likely a full-time job, but once your workforce starts using it, they'll be clamoring for it's utility with reporting and managing the lifecycles of other issues.

Cons

The learning curve to be a basic user is as simple as your admin built it. This is important to remember. If your customers are having difficulty using it, you need to own that shortcoming and fix it. No matter how stubborn and personally attached the creator is.

Review Source
 
 

Sarah Jane from Sunnies Studios
Specialty: Accounting
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2018

December 2018

Jira software Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Jira it helps me keeping my tasks on track, this is good in workflow like reassigning task to a specific team.

Cons

Jira is missing on ios app and its a lil harder to navigate foe a first timer, But it still manageable and useful.

Review Source
 
 

Claudia from Technology
Specialty: Marketing
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Jira gives you a hand in your projects

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

With Jira you can make a good management of projects simultaneously obtaining a good performance while streamlining the process and development, keeping the team up to date on all the reports. It also has prices according to your business need.

Pros

It has a good tracking and task assignment management that improves how the equipment is organized and speeds up the productivity. It has a very comfortable interface although at the beginning it needs to know its functions. You can always finish projects correctly and also make a report in case something happens in the development of the project. Also the reports it generates are many more flexible than other softwares.

Cons

The interface despite being updated and be "better, and agile" I think it is the opposite, it was difficult to find the functions that were already clear where they were located. The learning process is a little slow as well as sometimes the load waiting time.

Review Source
 
 

Jake from CIE Tours International
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Tracking Your Problems Away

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I liked the dashboard functionality and the ability to customize your views - It's pretty intuitive overall if you've never used the product. Unlike SNOW.

Cons

Default responses show to customers, similar to SNOW, be sure to check off hidden responses. Elements aren't the easiest to setup.

Review Source
 
 

Sang from XED
Specialty: Education
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Terrible update

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Wost of time and money.

Pros

Rich of features. You could find many features and could work with different project types. (kanban, scrum ..)
Have mobile version.

Cons

Slowly, it could take you 1 minute for every action.
Bad UX, The designer & product team should take an eye on it. Really bad ux.

Review Source
 
 

Ritchea from Software Industry
Specialty: IT Services
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2018

November 2018

Best software for project tracking

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Must use it once to improve project tracking.

Pros

Ease of creating epic, user stories and task.
Flexibility to design workflow project wise.
Flag the progress of task like hold, in progress, complete, ready for review, etc. Hence increase productivity and efficiency.
Provide easy queries to find specific task for flag, time period, etc.

Cons

Need to be very strict with administration as people might change that could impact spaces outside their scope.
Cost for this software is little higher but its still worth working with JIRA.

Review Source
 
 

M S from Resilient PLC
Specialty: Software / Technology
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

Great using Mira to manage software delivery in 3 companies

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

You can't go wrong with it in general.

Pros

Hegely mature and with a lot of features, flexible, and fits any scenario.
I used it in Scrum scenarios, simple, and complex canban boards, for teams from 3 (served as a team lead and advisor) people to 50 (served on senior management level).

Cons

- Cloud vs Hosted features vary little
- Configuration can be daunting
- Training is expensive and long (time consuming, can be simplified).

Review Source
 
 

David from Pride Mobility Products Corp.
Specialty: Manufacturing
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2018

November 2018

Jira - Excellent Choice for Issue Tracking Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The software is highly customizable, although you can customize various aspects (workflows, fields, user roles, etc.) as much or as little as you would like. It is very reasonably priced, and Atlassian's support is excellent.

Cons

It can be a bit overwhelming due to how much control you have over the functionality. There is a plethora of online documentation in which you can find the solution to almost any question, but it can be difficult to find the documents you need.

Review Source
 
 

James from Xcobean
Specialty: Software / Technology
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Flexible Project Management Tool

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Its flexible, can be integrated with other apps through APIs and has a huge number of apps to chose from to integrate with JIRA.

Cons

It takes quite sometime before users can familiarize themselves with using the tool properly and maximum.

Review Source
 
 

Miguel from MiAGon LLC
Specialty: Web Design / Development
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Managin Technical Projects The Right Way

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

JIRA has lots of features and functionalities than can take time to master. From most project management applications' perspective, JIRA is one of the most complex to master. But it truly is the most complete in terms of offering development teams all the tools they need. This means that trying to run a fairly large and complex enterprise environment on JIRA might need the addition of a JIRA administrator to keep things organized.

Pros

JIRA offers true Agile support for managing technical projects. Initially developed by developers for developers, JIRA is a powerful tool that captures more than just the project management aspect of any development project.

JIRA offers a complete suite of issue tracking throughout the development life cycle. Starting with the backlog and planning, JIRA lets you layout your entire project across as many iterations (Sprints) as necessary. It provides ease of tracking the project progress and offers a host of tools for collaboration such as commenting threads. Projects and their projects can also be tracked across releases, with its release management capabilities, and provide comprehensive reports on performance and progress.

JIRA is extremely flexible and offers pre-set templates across all functionalities, and allows you to modify them as neededto fit your team and organization's needs. Unlike some products with rigidity built into them, JIRA allows you to define how your team works.

JIRA has a vast number of integrations and add-ons to further enhance its capabilities.

Cons

JIRA is very powerful and very detailed. So much so, that some users often find it quite cumbersome if their development environments are not complex. Essentially, JIRA fits beautifully in any environment, but is extremely robust for enterprise environments, making it perceptively complex in small simple projects.

Review Source
 
 

Shiela May from Human Resources
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

Jira Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

For me this is good in tracking and this help our company so much. I like it so much on how transparency all works

Cons

As of now i don't have negative experienced while using this app.

Review Source
 
 

Juan from Derevo
Specialty: IT Services
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

A very complex but powerful tool

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

It has a lot of features to work with and if you are very used to an agile methodology (like scrum), well is the perfect fit

Cons

Is really overwhelming at first, it takes sometime to get familiar with all the options and to find things you'll need.

Review Source
 
 

Russel John from Yondu Inc
Specialty: IT Services
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2018

November 2018

Its a great product

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I used this on my previous company and it really helps the productivity of each person seeing all of the tasks and the tasks that he/she has done already.

Cons

Bad thing is it is a paid software so not a lot of company will spend on something like this just like my current company

Review Source
 
 

Katrine from Deltek
Specialty: Software / Technology
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2018

November 2018

Good tool for a team project!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

This tool provides an advanced project management ticketing tool by tracking the queue of tasks efficiently with the use of different filters to have a productive development team.

Cons

It's not easy to use this tool without any knowledge or ideas. You must explore the features of this ticketing tool to become useful and detailed.

Review Source
 
 

Jaysser from Yondu Inc.
Specialty: Software / Technology
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2018

November 2018

Great ticketing tool!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

JIRA is broad and has a lot of features that can help for your development team, it makes you keep on track for all the issues that you've been created and assigned. You can also apply different filters for your desire outcome.

Cons

I don't have any negative idea or bad comment about this product because this tracking tool is very efficient to use.

Review Source
 
 

Elaida from Toyota Inc.
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

Jira Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

What i like in this app is best in tracking, i can use too in keeping applicants information in organized.

Cons

If you wanna search the best, there is so much fill out and mass editing. And demand always an internet connection.

Review Source
 
 

Joram from Yondu Inc.
Specialty: Software / Technology
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2018

November 2018

Very efficient tool!

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

This ticketing tool is very useful for our team to easily tackeled tickets issued on us in our team, It also capable on tracking specific issue/tickets on specified person with the use of filters.

Cons

In my opinion, This tool is very efficient and has no negativity. It will be very helpful for the team to track issues or bugs that has been traced by QA team.

Review Source
 
 

Elizabeth from IBM
Specialty: Web Design / Development
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2018

October 2018

It's a great app!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I love the way JIRA works because this app. helps our development team to create issues and to fast track issues for the designated person.

Cons

Actually, I don't see any negative with this app. because I am very satisfied with JIRA ticketing system functionality.

Review Source
 
 

Joy Marie from Monde Nissin Corporation
Specialty: Other
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2018

October 2018

Jira Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It has advanced search query and the best tracker for teams plan. It help us to do our job well and collaborate well.

Cons

Jira is best in communicating yet it has some difficulties. There's so many to fill out before you find what you search for.

Review Source
 
 

Makan from Startup
Specialty: Software / Technology
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Stay away

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Great sprint reports. No other real pros that I can think of despite actually spending a minute trying to come up with something.

Cons

Does not auto-save work. Also, if several people are working in the same board, you are often accidentally overwriting each others work. Other than that, there is a number of bugs.

Review Source
 
 
 
Showing 1-20 of 4,309

Aleksandr from Auslogics
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

100% decent tool for the money

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

Found it really good for documenting bugs, feature/enhancement requests etc.

Pros

Great set of tools for bug-tracking.
Flexible, user friendly.

Cons

Felt heavy to administer, but but maybe it's just me :)

Review Source: Capterra
 


December 2018

December 2018

Jira from the User Experience

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Easy to track where IS/IT is holding with my tickets.

Cons

Just because it is recorded doesn't mean it is done any faster.

Review Source: Capterra
 

Nick from Monash University
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

December 2018

December 2018

Complicated but capable

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

As a tool for coordinating software development across product requirements, development,band test teams it fits better than most.

Pros

Software development can be a complex process, so a tool like JIRA helps add structure and process.

Cons

It's difficult to use and can be inflexible... if you only want a single tool it won't solve all your problems.

Review Source: Capterra
 

Tabitha from Nami Tentou
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Perfect Product Management

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

It's really ideal for remote teams. It has Android and iOS native apps that makes it easy for us to stay connected even though we are countries apart.

Cons

The cost isn't that friendly for smaller companies.

Review Source: Capterra
 


December 2018

December 2018

JIRA

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Best in class for bug filing and tracking stories and managing a project

Cons

couldn't think of any gaps in the offering currently

Review Source: Capterra
 

Slim from Nebras Solutions
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

JIRA - The leader project management software !

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

After working for more than 7 years with JIRA and after spending a huge amount of time trying to find alternatives - for some clients - without any success, I do confirm that JIRA is the leader for project management.

Pros

I can confidently say that I liked everything in JIRA.

Simple to use, very rich features set, large community, frequent updates, perfect UX and much more.

Cons

The on premise version do not provide a mobile application nor the modern UI and templates.

Review Source: Capterra
 

David from NGT Group
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Robust Sodtware for Agile Teams

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This is best option for IT company for multiple type of operations: Help desk, Agile software (scrum, kanban) development, project management with waterfall methodology, time sheet and project budgeting. etc.

Pros

- We keep multiple operations (support, SW development, project management) in one place
- very robust, stable, enterprise grade software
- lot of plug ins that extend the functionality (service desk for SLA, tempo for time sheets, big picture for waterfall project management.

Cons

- a bit complex in some cases comparing to Asana, Trello.
- high user price, cant extend for all company

Review Source: Capterra
 

Aaron from Northrop Grumman Corporation
Number of employees: 10,000+ employees Employees number: 10,000+ employees

December 2018

December 2018

Jira helps our workflow immensely

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

At my last job we had a big tracking software system too, but it was not as easy to use as Jira and no where near as integrated into our workflow. It is so easy to create an issue, create a git branch, see build results, and peer review status all from Jira stories. Made my workflow a lot easier to manage.

Cons

In our version, you can only assign one person to a story. It would be nice to be able to have multiple assignees for a task.

Review Source: Capterra
 


December 2018

December 2018

Jira gets the job done

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Jira provides a web based client that is customizable and easy to use, and provides the ability to enforce a work flow.

Cons

Many customizations requires an administrator and cannot be done by an end-user.

Review Source: Capterra
 


December 2018

December 2018

A good way to get started with an agile project manager

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

The UI is pretty good, and it's easy to keep track of project progress.

Cons

There are just so many other products that do things a little differently, and some of it is personal taste. Some of it is just because it's easier/more efficient. I personally like Trello better because of simplicity.

Review Source: Capterra
 

Rafik from Vidéotron
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

December 2018

December 2018

Essential in almost all businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Used at multiple tasks and very useful software

Cons

Sometimes not documented enough, sometime difficult to adapt

Review Source: Capterra
 

Brandon from LPi
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2018

December 2018

Priceless

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Jira has become a priceless tool in our toolbelt. We're using it to track multiple project across our business.

Cons

It can take a bit to become familiar using the product. The new UI is a great improvement (in my opinion). But once you're used to it and know your way around, project management really gets streamlined.

Review Source: Capterra
 

Steve from Clearlink
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

December 2018

December 2018

Jira Review

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

Project management is always being refined, but I think Jira does it very well. Using boards to plan and track your work is simple and effective. There are a lot of nice extra features too like how it integrates with all sorts of other programs. It's also very cost effective.

Cons

It's a bit overwhelming at first, you have to watch a few videos to understand how to use it correctly.

Review Source: Capterra
 


December 2018

December 2018

Using daily at work

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We use JIRA daily at work and it helps managing the projects very well.

Cons

Sometime it takes loads of time to load an issue or a report

Review Source: Capterra
 


December 2018

December 2018

Good tool for sprint and testing management

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Jira is easy to set up and use. It is very powerful especially for agile projects, giving great flexibility in managing user stories and tasks. The functionality of linking stories/scenarios with each other based on their statuses is an additional strength of the tool

Cons

The assignment of approval flows on tasks could be a bit more flexible in terms of statuses. There could also be some improvement in the set up of the reports.

Review Source: GetApp
 


December 2018

December 2018

From Basecamp to Jira

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

It has definitely helped the project management process and it's really nice that it can accommodate the needs of the team according to our preferences.

Pros

We switched from Basecamp to Jira recently because the team is growing and the projects are getting bigger and more complicated. Jira provides almost everything we wanted and the project management has gotten a lot easier and smoother.

Cons

At first it's very overwhelming but you quickly get used to it. I don't like that I can't keep my list of tasks organized by Due date or Status and stay like that. Every time I refresh the page I have to organize it again. I also would like to maybe see my issues of the day or the week only. It's a little daunting to have a list of over 60 issues at once when many of those are due in a couple of months or so.

Review Source: Capterra
 

Bartłomiej from Squiz Poland Sp. z o.o.
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

December 2018

December 2018

The most useful project management tool.

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

From my experience i can say, that JIRA is the most reliable project management tool. It is customisable, offers different workflow approach per project. It offers bug and tasks tracking in a simply way. It is easy to use, but under that it offers a lot of things to master and make your work easier and more efficient in terms of project management.

Cons

I think that new people should be trained how to efficient use the JIRA application. It is easy to use, but might be hard to master. With some mistakes done, it might be problematic to roll-back the unwanted change.

Review Source: GetApp
 

Ahmed from Khareta
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Good project management tool for software development

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

It is a good experience overall. Now I used it for sometime, it feels more intuitive.

Pros

Has many features, takes software development into great details.

Cons

So many options, I was if they decide to streamline some typical projects, like web development, where you have design, front-end, back-end... etc. I feel this typical web project should be a ready template that PM can use right away, without the significant learning curve.

Review Source: Capterra
 

Katherine from Clearlink
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

December 2018

December 2018

the standard for DevOps teams

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

I'm a project manager/scrum master running dev projects through Jira that integrate with marketing projects in Trello.

Pros

You can customize workflows and automate a lot of PM processes like reporting. Price is very competitive.

Cons

It's not very visual or customizable for end users, so there's a learning curve. Workflows/instances need to be set up very carefully at the start or else it's more of a headache than it's worth.

Review Source: Capterra
 


December 2018

December 2018

As a marketer, its ok

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

It helps connect marketing, design and dev for projects.

Cons

It's got an ugly UI... doesn't make me excited to work.

Review Source: Capterra