About Pivotal Tracker


Pivotal Tracker from Pivotal is a cloud-based agile project management solution designed to facilitate collaboration between teams and monitor progress throughout the entire project lifecycle. The solution allows team members involved in a project to list down actionable items, assign activities, prioritize tasks, and set deadlines.

Pivotal Tracker automatically calculates the estimated time required to complete a single task or the entire project based on the past efficiency of the team. This allows managers to have fine delivery estimates for all projects that can be configured based on real-time circumstances and workforce availability. The solution offers a guided iteration-planning tool that helps users to prioritize project activities and break down tasks into a number of manageable chunks.

Pivotal Tracker offers a shared calendar that displays daily assignment, project status and future availability of resources. Designed primarily for software developers, Pivotal Tracker can also be used across other industries irrespective of size and vertical for managing project life cycle.



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Supported Operating System(s):

Web browser (OS agnostic)

90 Reviews of Pivotal Tracker

Average User Ratings

Overall

4.37 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(43)

4 stars

(37)

3 stars

(7)

2 stars

(1)

1 stars

(2)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 90 reviews

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November 2018

Alexis from VerticalChange

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Functionality

4.0

November 2018

Nice-looking app to help keep agile teams organized

Our team is able to stay on track with work in a sprint and spend less time chatting on Slack about story progress, and do all the communication within PivotalTracker. Overall, this has kept our team organized and accountable.

Pros

It has a really easy-to-use, friendly design that makes it simple to track progress of stories, keep things organized in projects and move items around when priorities shift. Stories provide a level of detail that helps keep teams aware of progress. They recently introduced customizable story templates, which have been great for making sure our bug tickets have the level of detail we expect on our team. I would highly recommend Pivotal Tracker for agile teams looking to keep organized.

Cons

I wish there was more customization in the app. Some of the stages of a story don't particularly fit within our team's workflow, and the agile approach of velocity and estimates don't currently apply to us, but seem to still determine where our stories fit in a sprint. It would also be nice if the app brought more of a product management approach into it's design - currently, our list just ends up looking like a large parking lot of features, and we end up doing a lot of dragging and dropping to put things in order. It would be great to show that these things are tied to particular product goals.

February 2016

Megan from rhubarb studios


Ease-of-use

5.0

Functionality

4.5

February 2016

Smooth Agile Tool for Startups

Pros

I liked that the contents of the dashboard is customizable for every member of the team who all had different roles. For instance, as a web developer I constantly kept my eyes on "My Work", "Current", and "BackLog" as I liked to track my tasks as well as what others in the team had in progress. On the other hand, the Project Manager had "Charts" and "Epics" opened as he wanted to track the velocity of the team. Aside from the customizable element, the dashboard was easy to edit as changes to an existing story as well as creating new ones could be accomplished in one tab/window without moving onto a new page. Because everything could be tracked with a one page view, it provided a good summary of what everyone was up to as well as nice way to track individual tasks.

Cons

For a larger team I feel that it would be difficult to keep the dashboard maintain the nice clean look. As a developer that used Pivotal Tracker in a startup accelerator, every project I worked on was for a different company and each team had about 4 to 7 people (which was a good size for collective Pivotal Tracker usage). In a larger company, there could be larger sized teams which could potentially make the dashboard more cluttered and thus require a careful categorization of their projects for later review. Although I personally did not have to face this scenario often I could see it being a bit of an issue if my team and company was that of larger scale.

July 2017

Nic from MentorcliQ Inc.

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2017

Tracker is an easy to use, constantly evolving, task management tool.

Pros

Tracker is great value for the cost!

Having visibility into which task is next in the queue and easily adjusting task priority when demands change is really helpful. The description and comment sections are great to keep topics and discussions related to specific tasks all in one place. Being able to use markdown to format text is also really helpful and provides a lot of flexibility.

I've been using Tracker for over 2 years now, and it has been great to see the product evolve. There are always new and thoughtful updates to the software which are both helpful and don't require you to relearn features or re-acclimate yourself to the tool.

Outside of the tool itself, the Tracker community and blog are great resources for best practices as well as learning about how other organizations are leveraging this tool.

Cons

For smaller teams and projects, the point estimate feature and much of the in-depth analytics hasn't been that helpful for us in terms of making actionable decisions. With that said, for the right project and for large teams with many collaborators, I can see how these tools could be useful.

January 2018

Ashish from Metacube Software Pvt Ltd

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

January 2018

Very simple and easy to understand project management tool

Pros

Pivotal tracker is very lightweight project management tool with easy to understand user interface and contains most of all types of feature of advanced project management tool. We are using pivotal tracker in one of our recruitment management software to track the progress of software. We have been using this software for more than 3 years now buy so far It is free of cost as we are using public project that is free of cost. It provides all basic feature of agile process like releases , epic, stories and issue tracking. Best thing is it can be managed on a single page.

Cons

Pivotal tracker doesn't support estimation of tasks in hours as supported by JIRA .Pivotal Tracker doesn't provide more formal method of agile process like sub-task estimation, sub-task life cycle, test case creation, work log, sub-task assignment, complex reports, custom task lifecyele.
Pivotal tracker has a poor pricing structure and only be used in agile projects. Mobile app need improvement.

February 2016

Lindsey from LeaseLabs


Ease-of-use

3.0

Functionality

4.0

February 2016

Easy to Use for Small and Large Scale Projects!

Pros

Pivotal Tracker is very easy to use, but you are able to get granular with projects if you need to. Basically, it works for small scale and large scale projects. The software is very organized which contributes to its ease of use.

If you manage or create multiple projects with the same structure, team members, or stories, you are easily able to create a template that can be uploaded each time you create a new project. This greatly reduces the time it takes to setup projects within the software if your company manages a high volume of similar projects.

The best aspect of the software is you are able to give point values to stories so you can track project velocity and estimate time until completion.

Cons

If you work on multiple projects at once, it can be difficult to view all stories you own across all projects. You will have to manual setup a multi-project workspace in order to see all stories that you own. If a new project gets created, you must manually add it to the workspace. This is the products biggest downfall in my opinion.

June 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

Great tool to manage projects and time

For the most part, internally, this has replaced email. We also use this to manage all company goals and initiatives, bug fixes, new features on the website, etc. It also allows us all to see the pipeline of new initiatives and allow someone who might be the best person to work on a specific project take ownership of it

Pros

Having multiple projects going in multiple different areas of the company ( sales, marketing, development, etc) is very easy to track and to properly manage all the different projects going on in the company

Cons

While there are some organization with tagging user stories and creating epics, it would be nice if there was a way to order all stories in a filtered way. The issue we are running into is that we have many different projects, some of which are related to each other, but are randomly organized by the tag; rather than the date created or the priority.

February 2017

Christopher from Scratch

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

5.0

February 2017

The - Project Management tool for Software Development Teams

Been using tracker for a few years now. Its continually improved, but also kept a baseline of core functionality thats remained fairly static. It achieves its purpose, and doesn't throw in a lot of bells and whistles. Project / feature / story pipeline management core to storing information about past bugs, assets, ideas, implementations. Its served as alternative documentation to many of our projects. When consistently used, can be a very effective management tool for software proejcts.

Pros

Its made FOR & By software devs.

Cons

Its a bit clunky with lots of tabs open. Some light UX simplification could help. Also more markdown options ( or a bit clearer docs ) on how to write more formatted descriptions for stories & comments.

November 2016

Ivan from Reservation Genie

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

3.0

Functionality

4.0

November 2016

Pivotal Helps Keep your Team Organized

We have been using Pivotal Tracker for several years now and it has quite a few features that keep our development team organized. We don't use the layers that predict how long feature will take those elements tend to require some programming knowledge and since I manage the system it's hard for me to assign point values to those. But I expect that adds a few more layers of functionality. Just the basic of being able to create a development ticket, assign it to a developer, tag the designer in comments so he gets inquiries, and use the approval process is a game changer in terms of staying organized. Everyone can tap into Pivotal Tracker and know exactly what their game plan is for the day.

Pros

assigning tickets to team mates, tagging them in notes so they get a notification, and the approval process.

Cons

estimating tickets seems a little hard to predict as a non developer..

May 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

May 2018

Pivotal Tracker is our daily agile management tool at a tech startup.

Pros

Pivotal Tracker does a good job for agile product teams, allowing cadence and 2-week sprints to be easily organized. Stories can be sorted by labels, epics, or workplaces (these can include stories across multiple projects/labels/and assigned team members).

Cons

Pivotal Track is difficult when using it for a product team with lots of different project boards (i.e. Design, IOS, Android, Backend). It's hard to keep track of what you are assigned to across different projects. When someone comments you on a story, you receive an email notification, but there is no other way to keep track of outstanding questions or needs without going back through all of your read emails.

January 2018

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2018

I use this as a Software Engineer on a scrum team daily, and enjoy the process it enforces.

Pros

I like the interface of being able to drag and drop/re-order anything. Customization is very high, being able to tag/re-name/add new categories to suit whatever project you may be working on. I like the 'blocker' feature that you can add to stories, as well as the fact that the stories support markdown. There are a ton of integrations with GitHub and Slack that help us stay on top of our projects.

Cons

The one thing that can feel disorganized is keeping track of who is working on what. I'm on a large team, and it's easy to feel like there is too much going on. However, there's a feature that you can use to filter and show only what work you're attached to.

June 2018

Greg from Farmlink Marketing Solutions

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

June 2018

We use Pivotal Tracker for s/w development task management, and some project tracking.

Solid task management and project management features, with good 3rd-party integrations.

Pros

It's quite easy to use, and has good 3rd-party integrations (such as with Slack and with Github). It allows a good level of detail within each task item, and the app updates nicely on they fly when several people are editing the tasks at the same time.

Cons

I don't think I've noticed many; perhaps it could allow more customization of task attributes, or Sprint/Project details -- but I don't think we've been limited by that at all.

June 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

This is how we keep our team organized. With many projects and 2 continents - this makes it work.

The ability to go back and review previous projects so that we have a precedent established for future ones with ease helps tremendously.

Pros

The organization factor is huge with this! We are able to be organized as a whole company while allowing teams to work together and collaborate regardless of where they are located.

Cons

The email alerts do not always come in a significant amount of time necessary to move the project along. Luckily, we have a slack channel where we all communicate and collaborate as well.

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