A product easy to use and complete, an important support for the growth of our company

It has greatly reduced our management work with the syncing tools across multi properties and has improved the quality of the service we offer especially with the availability calendar easily embedded in our webpage

Pros

365villas has fully responded to our needs of management of several properties with different characteristics and in different locations. It is flexible and simple to use, combined with its ability to synchronise each property with the most important channels in the market, either individually with the iCal technology or in bulk, using an accessory service that can be integrated at an additional reasonable cost. The quality of Customer Support is excellent, with an available and competent staff. A special thanks goes to Giorgio, who has followed us from the beginning and who has also welcomed our requests for the development of some specific software features, subsequently implemented promptly by his colleagues. In addition to an excellent product, 365villas staff has the capacity and dynamism needed to respond promptly to the continuous and increasing demands of the sector. Which leaves us satisfied and confident, also considering the possibility for future development of our company. I have no doubt to recommend the product.

Cons

We believe that the optional channel manager service offered by a 365villas partner, which allows linking the properties with the desired channels in bulk could offer more flexible payment terms. At least for us, in Mozambique where a payment of one year in advance is requested; which was, however, under our request, kindly converted into two half-yearly payments and strangely enough no credit cards are accepted by the service provider, so that an expensive EFT shall be done instead.

365villas Fits Like A Glove. Look no further.

We are an owner-operated portfolio of branded properties. Prior to selecting 365villas, we expected to triple our growth in 2020. We will far exceed these growth goals. 365villas is strategically and operationally foundational to our growth strategy. We are now planning to acquire 2 to 3x more properties over the business goals for 2020.

Pros

I typically do write reviews. They earned this excellent review. On a scale of 0-10 stars. 1. The People at 365. 12 stars. 2. Intuitive ease of use. 12 stars. 3. Functionality. 9.5 stars. 4. API Integration. 13 stars. 5. 3rd Party Partners. 12 stars. My wife and I knew nothing about on-boarding an enterprise software system. I barely use MS Office. We dove in and started learning. Put the time in. Don't gloss over anything. Learn it in the order they direct you to learn it. Don't skip ahead. Decide to be a power user. Every day we reach a new milestone. Every day our business gets smarter. Easier to operate. We were closing bookings a week I believe. This was less than 15 days ago. We are not power users...yet. However... at every daily milestone we get so excited thinking we might be. Haha.

Cons

To articulate what I like least about the 365villas would not be of value to your purchase decision. They are tiny nits.

Great Product!

Very good! Have been a happy customer for years already. One point of improvement; Would appreciate a call once and then to explain new features and developments.

Pros

Functional design and very easy to use.

Cons

If anything that I don't like about this product is that it is not tailored to the Spanish market and its legal necessities. Also, sometimes the interaction with the channel manager creates discrepancies.

Bookings Processing and Confirmation

I have been using the software now going into my fourth year. Whenever I have been unsure of anything, it has been easy to seek training, either from my own team or through 365 Villas. There has been continual improvement of the interface and functionality is always added to make my job easier.

Pros

The booking entry system is very easy to learn, understand and to use. The training given to me was simple due to the clean and clear navigability of the interface. The booking system and template management is multilingual and because we are dealing with clients from many different countries it makes the output much clearer for the client even if the user does not understand the language. There is also a multi currency feature which is very important to us, this is always accurate and easy to use. Clients details are stored in the database, so it makes it much quicker to send a confirmation to the repeat clients, as their information is pre-populated on booking entry when you type their name. When processing a booking it is easy to add ad hoc services. If services are used regularly it is also very simple to store this data for quick selection whilst adding the booking. Amending bookings is very quick and accurate, the amendments can then be either sent to the client or not, which is a very good feature. Attachments can be pre-uploaded and send to the client on the booking confirmation. The booking confirmation template is easily amendable, which is especially useful when you want to send the client some specific comments.

Cons

If any problems occur, such as with the multi currency calculation, the software has always been reprogrammed by the 365 Villas team very quickly. Wherever there is room for improvement on the booking entry screens in terms of layout the 365 Villas team has always worked with us to make constructive changes. There are very few areas of criticism and perhaps this is not even worth mentioning, but the units field on the services dropdown is set to maximum of 30 and very occasionally it would be useful, if we could select more units. One other area, where perhaps an improvement could be made is the management of adults, children and infants, whereby there is separate field for infants. On the booking confirmation the adults and children are not differentiated, for example 2 adults and 1 child will display as 3 people. It would be very helpful to break this down into adults and children (and infants). However, these kinds of improvements are always possible and the team at 365 Villas are always proactive in working with us on such issues.

industrie's leading software - A nightmare

It was a nightmare. Nearly every time we received a new deadline when our website should work properly. Deadlines were displaced without clear communications to the customer. Although their product without multilanguage functionality was useless for us and it was definitely not our fault that it was not working, we were supposed to pay nearly the full amount. I have spoken with other customers that are having same problems and these guys are still calling their selves as world's leading solution in that market... That's ridiculous

Pros

- Some employees really tried to help us. - Sales presentation is really good

Cons

- their software especially the WordPress website is not ready to be sold as a product that is working properly. - the WordPress theme is full of bugs - the multilanguage function is not working - most of the time I was writing translations and bug lists - communication with the team was not working. Waiting for feedback for more than a week although there were a lot of problems with our project - always delay in delivering or bug fixing - no confession about their missing delivery of a working product - cooperation partners like Rentals United did not work as promised