About Arthur

Arthur Online is a cloud-based property management solution designed for HMOs, social housing managers, residential block, commercial properties, student housing and single outlets. The solution works on both PC, Mac as well as mobile devices, bringing tenants, contractor agents and property owners onto one connected platform.

With Arthur Online, property managers can communicate with their tenants, contractors and other stakeholders to carry out day-to-day tasks. Arthur's dashboard allows users to have a single view of their entire property portfolio and keep track of scheduled activities. Tenants can submit required documentation before moving into the property, pay rent, generate rental statements, send documents, make maintenance requests and co...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8

13 Reviews of Arthur

Average User Ratings

Overall

4.50 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(7)

7

4 stars

(5)

5

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 13 results

December 2018

Arpit from Business Overhead Solutions

Company Size: 1 employee

Industry: Utilities

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2018

The Complete Property Solution

We have a buy-to-let property business which also morphed into a property management business. Before Arthur, we would generate remittance statements manually, track repairs on a piece of paper and check rents received via spreadsheets. This software has allowed us to eliminate all of this which has allowed to grow our portfolio under management without the need to hire additional staff..

Pros

We use this software for our property management. The ability to link contractors, tenants, landlords, letting agents and property managers into one eco-system is priceless. The apps are well built, the web based interface and functionality is advanced. This has eliminated our need to speak to tenants frequently and they find it good as they can raise issues without feeling like a nuisance. The Arthur support team is very prompt at resolving issues and debugging. They continue to add new functionality which really makes this product value for money.

Cons

The native android/apple apps are known to have a "white screen of death", which users have advised that not a simple delete, reinstall is clearing. It sometimes involves clearing the cache in the phone. If there was a way for functionality on the app to mirror the web based interface it would be great.

September 2019

Dave from Mangga Management Services Corp

Company Size: 2-10 employees

Industry: Real Estate

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

3.0

September 2019

Arthur Online Review

Arthur is an excellent and easy to use property management system and has helped us grow from 5 to over 100 properties. We would like to see it integrated with our STAAH channel management software.

Pros

Simple to use and does the basics of account management well. We have short term and long term tenancies and have found the system to be flexible for our staff to manage and track current and upcoming tenancies. We make heavy use of flags to monitor different types of tenancy.

Cons

Lack of integration with our STAAH channel management software. Statement formatting and printing using the new templates is more complex than the old system. I would like a graphical view of all properties showing the tenancy status of each. The advanced configuration features support the UK market well but so the Asian market that we work in.

Reasons for Choosing Arthur

Core features are simple to train and use, statement management is the most important part of our business.

June 2019

Arpit from Business Overhead Solutions

Company Size: 1 employee

Industry: Utilities

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2019

THE BEST PROPERTY MANAGEMENT SOFTWARE

I CANNOT PRAISE MY EXECUTIVE AND THE TEAM HIGHLY ENOUGH. THIS SOFTWARE HAS ALLOWED ME TO EXPAND MY BUSINESS THREE-FOLD WITHOUT THE NEED TO HIRE STAFF. OUR TENANTS AND CONTRACTORS ALL ENJOY A BETTER EXPERIENCE. WIN WIN. KEEP UP THE GOOD WORK

Pros

THE SERVICE IS FIRST CLASS AND THE THOUGHT THAT HAS GONE INTO THIS PRODUCT IS SUPERIOR TO ANYTHING ELSE ON THE MARKET. CLOUD BASED MEANS ACCESS IS NOT RESTRICTED TO THE OFFICE AND THE NATIVE IOS/ANDROID APPS MAKE THE PHONE EXPERIENCE EXCELLENT.

Cons

TOOK A WHILE TO GET USED TO THE NEW UI UPGRADE. THE MAILMERGE SECTION HAS BEEN OVERENGINEERED, IT WAS BETTER BEFORE THEY UPGRADED IT. ALL OPTIONS ON ONE SCREEN.

November 2019

Rupal from Blue Infinity

Company Size: 2-10 employees

Industry: Real Estate

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

November 2019

Good but clunky

Managing our rental properties. Good and convenient but could be made easier to use.

Pros

Everything in one place! Easy for multiple managers to access.

Cons

Both the app and the website are clunky and could be morr user friendly.

Reasons for Choosing Arthur

Reviews

September 2019

Mark from Stormland Securities Ltd

Company Size: 2-10 employees

Industry: Real Estate

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2019

Excellent lettings & contractor management

we moved over from a spreadsheet that was used for tracking current tenants & deposits. Their representative makes those basic tasks so much easier and added to that the extra functionality it was a no-brainer.

Pros

The ability to easily put tenants in direct contact with contractors for all sorts of minor issues whilst maintaining control of spening & work done.

Cons

The financials are not geared for our organisation setup.