About Innago Tenant and Property Management

Innago offers a cloud-based property management platform for landlords with small to midsize property portfolios. With Innago, users can collect rent, manage leases, collect signatures and manage tenants.

Landlords can collect rent via ACH or credit cards. Users can set rents, configure late fees, waive fees if needed and manage recurring charges like parking fees and utility bills. Email reminders are sent to tenants before rent is due, when rent is due and if a payment is late. Innago also includes invoice generation, late fee assessment, account deposits and invoice tracking. Multiple bank accounts are supported.

Esignature tools let tenants sign leases remotely from mobile or desktop devices. Landlords and tenants can access documents remotely as ...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

38 Reviews of Innago Tenant and Property Management

Average User Ratings

Overall

4.74 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(29)

29

4 stars

(8)

8

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 38 results

November 2019

Matthew from VADATA, Inc

Verified Reviewer

Company Size: 10,000+ employees

Industry: Information Technology and Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2019

Great Product! Great Service!

I have no idea how I managed my properties without Innago. Tracking tenants, leases, payments, expenses, and maintenance requests is made so much easier with Innago. I love this service and would recommend it to anyone that manages any amount of properties.

Pros

There isn't much not to like. Innago provides a easy to use interface that puts all the relevant information together in a nice visual!

Cons

The process to setup leases online can take a while to setup, but is well worth the effort.

Response from Innago

Replied November 2019

Hey Matthew! Thanks for the positive feedback. We're happy to hear you love using Innago!

October 2019

Peggy from Real Estate

Company Size: 2-10 employees

Industry: Real Estate

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2019

I like what I see so far.

The support is HIGHLY responsive and extremely supportive in explaining and troubleshooting. It's way beyond the support I get from my current company.

Pros

This software does a lot, I like the invoicing system that allows me to tailor specific billing for the tenants for the regular payments as well as special payments and assessments that arise from time to time.

Cons

It's a little slow to load and I have to jump around to a lot of different sections to get the info I need. Better to have a tenant/property page with just that tenant's information there for a good view of what's going on with that tenant/property without distractions from other tenant/properties at the same time.

Response from Innago

Replied October 2019

We appreciate the feedback, Peggy. For now, the best way to view a tenant's information is directly through the "tenants" tab. There you can find all the information associated with any individual renter. Feel free to reach out to the support team if there's anything we can help out with!

July 2020

Christopher from Kings Realty

Company Size: 2-10 employees

Industry: Real Estate

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2020

Switched from another system

Pros

Overall, the system is awesome! It did take some getting used to, but that is with every software out there. I have used 3 other systems and will tell you that Innago is the ONLY one that sticks with us for support. The other systems were great during the implementation period, communication was top notch, but then came our day to day use and we would have to submit a trouble ticket and wait sometime 4-5 days for a reply, and even then sometimes it was a link to their FAQ's. We have been using Innago for about 6 months now, and even as late as [SENSITIVE CONTENT HIDDEN], I called in and got a real person that handled my question!

Cons

A little time to get used to it, but after that, NO CONS.

April 2018

zach from Heirloom INC

Company Size: 2-10 employees

Industry: Real Estate

Review Source


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

2.0

April 2018

Value driven for small business or personal rentals

Can they make you a website? Yes, they can. Can you Ensign contracts etc? Yes, can sign leases online. Free Online applications. Rolled out in next 30 days. Tenant screening? Yes. Partnered with Transunion. Does it publish vacancies? No marketing of units. Doesn’t post to any renting website. App? No app for the phone yet. Tenant communication - only through the portal and/or email them No Owner portal. Only one signal sign on.(can’t have multiple sign ons), but you can set up accounts by owner. Does accounting sync to a bank account? To QBO, and multiple accounts can sync to one QBO, maybe? Renter insurance accountability? Nothing yet. Looking into it.

Pros

I love how their pricing works. It's a free product to use, it only costs you when a client pays through their system. They are definitely for the value driven.

Cons

Only one signal sign on.(can’t have multiple sign ons), but you can set up accounts by owner. If you have multiple owners of different properties in your portfolio, you will need to set up an individual account for each. Hence why it is only good for small business or personal rentals. They don't have a lot of the features other software's like it has, but it has the core main few.

Response from Innago

Replied September 2019

Thanks for the feedback, Zach! As you pointed out, we take pride in being value-driven. So much so that all our features are now 100% free to use for landlords/property managers. We're also happy to say that we now offer multi-user login for our accounts, so different owners can be accommodated. Renters insurance is coming soon as well, so keep an eye out!

May 2020

Victor from Vesster Property Management

Company Size: 2-10 employees

Industry: Real Estate

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2020

Excellent Platform & Customer Service

I switched from another platform that was just horrible and Innago was able to provide me with the best platform and customer service, I switch in no time.

Pros

Clean platform, easy to use, helpful, organized, and great customer service!

Cons

I have not found any cons to the platform or company what so ever.