Palace Software


Palace is a cloud-based property management solution that caters to residential property managers and management organizations. Key features include accounting, tenant and lease tracking, maintenance management and more.

Palace helps property managers to keep track of different types of properties, overdue tasks and tenancies via a central dashboard. Users can view reminders, charges, invoices and incoming mail.The dashboard also gives them access to lists of owners with associated contact information and balances. The solution can generate reports based on agents or groups, presented in a graphical format with month-by-month comparisons.

Additionally, Palace features role-based access permissions, key tracking and mobile applications for iOS and Android devices that help users to remotely manage operations and routines. Services are offered on a monthly subscription basis that includes support via phone, email, product videos and through an online helpdesk.



7 Reviews of Palace

Overall rating

3.86 / 5 stars

Filters:

Showing 1 - 7 of 7 reviews

February 2019

Jenny from Tremains Rentals Ltd

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Customer support

4 of 5

Functionality

4 of 5

February 2019

Palace Review

Palace is usually really good. They just have alot of glitches that need to be sorted out in Palace Liquid as at the moment its very frustrating for everyone.

Pros

Loved Live. But then we swapped to Liquid.
When working correctly it is easy to use & usually does exactly what I want it to do. If the glitches could get ironed out quickly I would love it.

Cons

Feel quite frustrated with Palace Liquid.
Things dont work when they should work. Lots of little glitches in it.
Cannot export to excell in liquid.
PMs cannot view things they want to view & should be able to view, but to give them access means they have access to a whole lot of other things that we dont want them to have access to.
When processing an invoice you cannot attach the invoice then check to ensure you have attached the right one. You have to precheck first then attach. Just takes a bit longer. When you save the invoice it doesnt pull the amount forward so it still looks like it is still a work order. But once you select it & process, then it pulls it all forward as normal.
When going to history to view or reverse a transaction & hide it, you have to keep going back in & refreshing it to get back to where you want to be.
When you check a key back in, it sometimes still sends out a reminder to the person to bring it back.
When I load a property on the last day of the month it should come up when I put the won dates in for the month - as in 01/01/19 to 31/01/19, it should bring the property up. But sometimes it doesnt you have to put 01/01/19 to 01/02/19.
When you change a reason you have lost a property, it reverts back to Personal Referral. Even if you just want to change the comments on an inactive property it still changes the reason back to Personal Referral. This makes the Lost Report wrong for out HO reports & we have to lodge a help request.

February 2019

Trish from George Boyes and Co

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

3 of 5

February 2019

Palace

It has certainly speed up the rental management and when we make greater use of the Total Tenancy feeds it should make things a lot quicker. Given the choice I would not change from Palace and would recommend it to others - nothing works perfectly and to be fair many problems arise from user issues - lack of willingness to change, not taking up the training offered, poor accounting skills and a tendency to run multiple systems - i.e. excessive paper file system that are simply... not... necessary. But horse to water and that sort of thing:-)

Pros

Quite simple to use - particularly in comparison to other software - ie Console
Payouts are straightforward and being able to reload .csv files and reprint remits is great.
Being able to reverse and hide transactions leads to much tidier landlord statements
Being able to amend comments on transactions through history is extra helpful

Cons

Can be a bit "flighty" - will occasionally drop transactions batches while processing - seems to be an afternoon thing - means you should enter and process a page of a bank statement at a time (still manual)
The comments section not clearing after entering a receipt is somewhat painful if you forget to clear it (have asked for this to be considered for a "fix")
The arrears reports take time to understand
We did have a lot of problems with the phone apps at first - being phone rather than ipad based does present its challenges

February 2019

Emma from Harcourts Taupo Rentals

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

February 2019

Mostly great

Does actually have great reporting features through Custom Views - but a lot we just didn't know about. Could be our fault through lack of training though.

Pros

Ease of use, relevant features, dependable majority of the time

Cons

We are using the newest version that seems to have many "quirks" still to be discovered. We understood we were "guinea pigs" so have been patient and have no intention of changing at this stage.

February 2019

Bea from Harcourts Whitianga

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

5 of 5

Functionality

4 of 5

February 2019

Bea's opinion.

The thing that really adds to the overall experience of Palace is the assistance from the support team. They are always friendly and helpful even if one is having a senior moment!

Pros

Palace is very easy to use and I find it a very logical system.

Cons

As we are still on Palace Live it is the inability to have many windows open at the same time. I look forward to this changing when we get the go-ahead to change to Liquid!

February 2019

Helen from Bay Executive Rentals Ltd

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

February 2019

Palace customer

Pros

The software program helped me immensely as I am not an accounts person. If I did not know how to do something then I would lodge a ticket and Palace would make contact within that day to sort out any query that I might have.

Cons

It was more my poor accounts background that was at fault rather than Palace.

February 2019

Amy from Homes and Properties

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

3 of 5

February 2019

Property Managers review of Palace Liquid

Great tool to keep track of communication with tenants, tradespeople and owners - over all very positive.

Pros

Intuitive layout and visually nice to look at

Cons

With the new palace liquid - not all features that were in live are in place as yet and there are still some teething issues that are yet to be sorted out to save time when using .

February 2019

Jackie from Tommys

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

5 of 5

Functionality

3 of 5

February 2019

Palace

Overall good experience, I utilise the support team quite a bit & on the most part they guide me with whatever issue I am having & they are always super quick so that helps.

Pros

I like the ease of certain features such as using the reports, invoicing, daily banking

Cons

Some of the functions aren't as developed as they could be, ie around suppliers & reversing their transactions & also with direct debits

February 2019

Olivia from Cowdy & Co

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

2 of 5

Customer support

2 of 5

Functionality

1 of 5

February 2019

Unreliable and terrible customer service

We should have stayed with our previous provider. We were sold this product based on lies. Dishonest company

Pros

Not a lot, it would be good if the email functionality actually worked and we could reply on receiving the replies

Cons

The fact that nothing seems to work correctly and management/director are unwilling to take action in a timely manner. In almost 1 year we have had an issue list of approx 200 points of which maybe 10 have been resolved. There is no communication and countless times we have to chase for an update which we rarely receive. Support is terrible, they keep closing tickets as solved when the issue hasn't been resolved and even then they take ages to do that. They dont read the email trail properly so you end up having to repeat yourself so many times

October 2017

Tara from Ian Simpson & Co Property Management

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

2 of 5

Functionality

5 of 5

October 2017

Have had both really good and bad experiences so far

We are happy enough to stick it out at this stage

Pros

Very comprehensive features and very good customization. It is almost suprisingly simple to process some transactions. Trust accounting procedures good.

Cons

Reports can be confusing at times, the support is based in New Zealand which is challenging with time zones at times.

June 2017

Tony from T And T Property Management

Company Size: 1 employee


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

June 2017

Fantastic software and easy to use

Pros

Very easy to use and as the owner of the company it does everything i need it to right from doing an inspection to the financial side.

Cons

To start off with was all a bit mind blowing on what it could offer and without the right support there from early on was wondering if i would ever figure out how to use it.

May 2017

Harrison from Tommy's Property Management

Company Size: 2-10 employees


Ease-of-use

5 of 5

Functionality

3 of 5

May 2017

Great for small proeprty managmeent agencies

Pros

Easy to use, simple interface. integrates well with API's form other software providers and allows for simple trust account management

Cons

Missing some big corporate features. and the cloud based variant still has some bugs in it that need ironing out.

February 2019

Erin from Ray White

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

3 of 5

February 2019

Helpful

Very good! Loved how the popped into the office today just to see how we're getting on

Pros

Palace team is very helpful and is quite an easy system to learn!

Cons

There are not enough options for templates i.e. getting tenant details on the owner templates

January 2018

Margo from Manage My House

Company Size: 1 employee

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2018

Palace support is 100%

Pros

Fabulous property management software.No need to buy add ons for inspections as all included. Value for money

Cons

It would be great if you could do short term holiday rentals also.
Saturday morning support would be good.

February 2019

Sara from Beach Rentals BOP

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2019

The best sysytem i have used

No problems, the support staff are SOOO supportive and very good at explaining what i need to do. 10/10!!

Pros

Easy to follow, everything is accessible

Cons

I know there is still much to know and i will one day

June 2015

Tiffany from Managed Limited

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

June 2015

Always 5 out of 5

I have used Palace for about 5 years now, in various companies. When starting my own property management company there was only one software company I considered and they were the biggest cheerleaders. I find the Palace team to be helpful, willing and always polite. No question is too small and they are only too willing to put you on the right track. It really makes a difference - they get what we do & how important it is!

March 2016

David from John Crocker and Associates

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

March 2016

Always innovating and great customer service

This is a very user friendly software which is cloud based and will hopefully soon integrate with accounting software such as Xero. Their support systems are excellent and they are constantly making improvements to the software. Only drawback is that it is not tailored to commercial, only residential. However, If you have a portfolio of purely residential then look no further.