Property Matrix Software


 

Property Matrix is a cloud-based property management solution for apartment complexes and multi-family unit properties. It offers applications for tenant and lease tracking, property accounting, building maintenance, CRM and online classifieds. The solution also provides features for document management, recurring transactions, email templates, search and check scanning.

Property Matrix provides an accounting package that includes a general ledger, accounts payable, accounts receivable and transactional history. Users can also track lease agreements, create nested sub-accounts and receive/deposit payments from multiple tenants as well as vendors. Property managers can filter for vacancies or specific units, create invoices and check on maintenance requests.

Property Matrix has an Owners Portal that allows property owners to view maintenance history, bills, lease expirations and pay rent. It also includes a maintenance module. Once a new incident is reported, it’s routed to the maintenance panel so someone can be assigned to handle the request. Services are offered on per unit per-user basis.

 

Property Matrix - Accounting
 
  • Property Matrix - Accounting
    Accounting
  • Property Matrix - Balance sheet
    Balance sheet
  • Property Matrix - Property view
    Property view
  • Property Matrix - Accounting - desktop
    Accounting - desktop
  • Property Matrix - Reports
    Reports
  • Property Matrix - Lease view
    Lease view
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

29 Reviews of Property Matrix

 

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Software Advice Reviews (8)
More Reviews (21)

Showing 1-8 of 8

Jen from Madden Rentals
Specialty: University/Student
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

They set a new standard in customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great product, smooth process, and the right people. I'm so glad Property Matrix exists!

Pros

If you have a question, a live person answers it quickly. They are available through the site, through email, and through phone calls. I think this is the best customer service experience I've ever had from anyone in 22 years of business.

Cons

There is a learning curve, however, I began managing properties at the same time that I hired Property Matrix. I had a lot to learn and they have been with me every step of the way.

Review Source
 
 

Stephanie from BKRE
Specialty: Mixed Portfolio
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Good for Residential Properties

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Support staff is as helpful as possible, but the development team may be overwhelmed. Some things like flow of information from input to showing up on reports simply does not work, so there are several glitches which are confusing and concerning. The reports do look beautiful when they fully populate. Overall, a good choice for a small company dealing with residential property.

Pros

I like the layout of the property page and the ability to upload files and attach them to tenants. The navigation in that regard makes sense, and it allows for multiple companies to own different properties. Reports look nice.

Cons

Overall, it seems there is a lot that needs to be developed.
The maintenance function for us has been unusable. The app does not work at all, so our maintenance staff has been unable to implement.
The accounting features are not what we hoped for in regards to CAM functionality. As we have many commercial tenants, we were looking for a one- or two-click solution to bill triple net leases. While the developers have tried to customize this function for us, it has been several months without a real solution, which we were told would work upon purchasing the software.
It was not as simple as promised to build a lease inside the program.
Invoices are not easily customizable.
The messaging feature has caused us miscommunication with our tenants and comes across unprofessional so we abandoned trying to use it. Messages will not bounce back if an incorrect address is used. The sender will not receive notification of any reply, you have to go in and check if the tenant has responded.

Review Source
 
 

Karin from Wininger Real Estate LLC
Specialty: Apartments / Multi-family
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

EXCELLENT SUPPORT STAFF!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Good software for apartment management, great support.

Pros

The support is great. They will help you figure out how to use the software for your company's needs and help tailor reports and features.

Cons

Not as user intuitive as hoped, but the support staff makes up for that. We are still working on tweaking how we input information, as our company grows.

Review Source
 
 

Karin from Wininger Real Estate LLC
Specialty: Apartments / Multi-family
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Nice product for rental management!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I work for a small company that owns and manages rentals in Bloomington, IN. We did some research online and found Property Matrix had good reviews for their product and support, plus it had certain features we were looking for such as the ability to let tenants pay rent online and the ability to start small and expand as we gain more properties. We are so glad we chose Property Matrix. The product is just as advertised, and the support is even better than we expected! The fees are reasonable and affordable for us, too.
We have not been using it very long, so I still have questions as I work in it. The support team is quick to respond and they take the time to figure out any issues or questions I have. They are able to take our data or forms and set them up in the background for us, as well as teaching us how to do it for ourselves. We look forward to a long relationship with Property Matrix.

Pros

Support is awesome! The product fits our needs as a growing company.

Cons

The only thing I might ask for is a printed user manual.

Advice to Others

I would recommend calling and talking to Property Matrix to see if it is a good fit for you.

 
 

Antonio from Dynasty Property Management Inc.
Specialty: Co-op
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Property Matrix Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Property Matrix is a good program and system and the support is amazing. The program is not perfect and not at its full potential but its quite clear the team is working to make things greater than ever and they ensure your satisfaction as best as they can.

Improvements can be made but overall this system is great and I would always recommend it to others in this field.

Pros

Wonderful customer support and help with any errors and questions.
The ease of constant flow of information within the system.

Cons

System errors & software problems.

Advice to Others

This system is very helpful and once well customized to your needs can make your daily activities for easy to carry out.

 
 

Erica from Carrico and Associates
Specialty: Residential / Single-family
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

So many features, and excellent customer support!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

My company doesn't use Property Matrix nearly to its full capacity, but the features we use are perfect and intuitive, and our tenants have adopted the online platform quickly and easily. The technical support is fantastic- one on one coaching calls through learning the features, as well as a wonderful chat option that allows me to multitask and stay available via phone to my tenants. We love it!

Pros

The customer support chat is my FAVORITE, also the streamlined accounting features!

Cons

Sometimes new features can be a little confusing to figure out if you aren't walked through it.

 
 

Shelia from Stanley Assets Bridgewater Place
Specialty: Apartments / Multi-family
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Excellent Product, Excellent Support System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We went live with Property Matrix, it was the best decision based on our needs!! They are a very professional company with your best interest at heart. The quick call backs was a major factor in going with this company, they have met and exceeded our expectations. We would greatly recommend this software program to all companies looking to simplify their needs and goals.

Pros

Support is wonderful, staff is the best!

Cons

None

Advice to Others

Give it a try, you will be impressed with the outcome!!!

 
 

Lori from Nevarez-Smith Investments LLC
Specialty: Mixed Portfolio

March 2015

March 2015

User-friendly software to manage my properties across the states!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

My business partner and I have ventured into purchasing rental properties in different states over the past couple of years. As owners of multiple properties in different states, we also act as the property managers for our properties. When selecting a property management/accounting system, we wished for a system and its organization to work with us in designing a flexible system which would accommodate our needs. We researched four different systems and selected Property Matrix, because the system is very user-friendly and works well as a property management, accounting and maintenance system.

Likes Least

We have no complaints about the software or the vendor so far!

Recommendations

Make sure to go with a software that has a free trial so you can compare them like we did. Then you will see how much Property Matrix stands out above the rest.

 
 
 
Showing 1-20 of 21


October 2018

October 2018

Useful and Helpful

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

Easy to use and straightforward, not much extra clicking around.

Cons

Nothing that i have found yet but I will keep searching!

Review Source: Capterra
 

Bryan from JCG Land Services

July 2018

July 2018

Best Property Management Software I've Used

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I've tried multiple property management software products and by far this is the best one. I can pick 1 or 2 things that I really like from all of them, and this one had about 5!

Cons

It is still incomplete, however it is the best software I've had for property management since going into the business.

Review Source: Capterra
 

Adrianna from 777 Bets
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2018

April 2018

Nice product with amazing customer support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Everything is very accurate and easy to learn. I can now prepare and post vacancy listings, print flyers, receive and follow-up them on leads all from one convenient dashboard. I no longer need multiple programs to advertise my properties. Support staff is as helpful as possible, but the development team may be overwhelmed. The reports do look beautiful when they fully populate. Overall, a good choice for a small company dealing with residential property.

Cons

The only thing I noticed is a limited set of easy-to-read background settings, there are several different themes, but they are all blue or gray and a bit difficult to read. In addition, the reporting did not include budget allocation functions and property properties, but Property Matrix promised us to create both functions.

Review Source: GetApp
 

LISA from PREFERRED MANAGEMENT PROPERTIES INC
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

They made the transition from one system to property matrix manageable and exciting

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Cut on time for daily jobs. Our owners benefit from it

Pros

It is easy to use , less steps, saves on office supplies (paper, checks ink). And the customer service is very prompt.

Review Source: Capterra
 

Abby from Steffen Zenner Properties

October 2017

October 2017

Affordable and Easy to Use with Excellent Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Property Matrix has all the bells and whistles that we wanted, while still being affordable and easy to operate. Their customer service/support team is outstanding! Implementation of a new software is always troublesome, but their team broke it down, so it wasn't so overwhelming. They are available to answer our plethora of questions via chat, email or phone and have a great set of articles for self-guided help that answer many questions.

Cons

There are a few minor nuances that are odd, but they take customer feedback very seriously and are currently constructing an update that will remove those oddities. Again, their customer service/support team is outstanding!

Review Source: Capterra
 

Cindee from New City Management
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Software has great features and flexibility. Customer support has been fantastic!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Good choice for our portfolio transition.

Pros

Basic functions are a good foundation. Flexible to a degree so can be slightly modified in most areas to better fit our needs. Ability to integrate documents (rental application, lease agreement, etc. ) and other software packages (credit screening software, banking, etc.)

Cons

Some basic functions seem to take more steps than necessary to accomplish the end result. Information is not always easily found, resulting in the need to reach out to support to locate.

Review Source: Capterra
 

Kevin from New City Managment
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Successful partnership...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Flexibility - Support -

Pros

Property Matrix is customized to our needs and the support team has been instrumental to
our implementation\success.

Cons

Reporting didn't include budgeting and property occupancy status features but Property Matrix committed to create both features to our specifications.

Review Source: Capterra
 

KIM from K & K PROPERTY MANAGEMENT, INC.

October 2017

October 2017

Customer support is excellent, we are finding shortcuts!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The Customer Support,(is excellent, very nice and helpful! Cost of program is great value,

Cons

1.) Reconciliation not easy, would like to make it more like Quickbooks (tells amount of expenses, and deposits).
2.) In regards to Work orders, you can click on date and they come up in order (good) but would also like to click on pacific vendor to see all the one vendor' work orders.
3.) Wish the system was single entry versus two as it would be faster.
4.) Would love a manual, we are writing note, making our own manual.

Review Source: Capterra
 

JD from Store All Mini Storage
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Scalable and Great Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Great support team, willing to customize and scale for your particular needs, tons of features. I love the support so much that Ill mention it again.

Cons

Like with any software the initial setup is burdensome. But that is just the nature of the beast. Property Matrix made it so much easier than any other software we have used before.

Review Source: Capterra
 

John from The Keys Apartments
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

The best rental software I have ever used. Easy to learn and has short cuts that reduce steps

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Able to updater an old XP Computer. Quicker operations on a daily basis.

Pros

Property Matrix is a very thorough software. Easy to learn and customer service is the best. If there is not a report that you need, customer service will set one up for you. If you need customized field for data, they will also set those up.

Cons

Only con I have found is that if you run a report on the screen and leave the report section, you will have to totally rerun the report rather than just refresh .

Review Source: Capterra

  Response: Property Matrix, Property Matrix

Date: August 2017

August 2017

 

Thanks for the review!

 

Kathy from Brea Woods Senior Apartments
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Old dogs can learn new tricks

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This program is easy to learn with practice, practice, practice. The Techs are always helpful and kind and do not mind answering questions. It also, has a help tab that gives great instructions. The only drawback is no written manual. Some people learn faster from reading about a procedure and then by doing it.

Pros

We were able to give them our forms and incorporate them into their program

Cons

No written manual.

Review Source: Capterra

  Response: Property Matrix, Property Matrix

Date: May 2017

May 2017

 

Hey Kathy, thanks for the review! Our support team has developed a full library of help documents for you to read and better learn the system. They incorporate step by step instructions along with screenshots to guide you through. You can find them if you click on the ? on the top menu bar of the software :)

 

ana from Viamonte
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Great Website

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall, this website is easy to use and customer support always helps out when you need it right away. I mostly use the accounting tab the most, I think the only problem I have when using it is the slowness. From the start they told us to use Google Chrome because it will run faster and I've used it from the start, however it still goes slow. Not too slow but does effect my work speed at times. I depend on Property Matrix 50% of my day, so it would help me out better if the speed can be increased. That is the only complaint I would have using the system. Other than that, it has all the features that I need to succeed at my job. I would recommend this program to other property management companies. I like how not only one department can use this, but everyone here in the office and maintenance guys can use this website.

Pros

Every department can use it

Cons

The slow speed

Advice to Others

Just to improve the speed if possible

Review Source: Capterra

  Response: Property Matrix, Property Matrix

Date: February 2017

February 2017

 

Ana, thanks for your review and the kind words about our support team! We've been working on optimizing the overall speed of the system over the last couple of weeks and you should see substantial improvements as these changes are being rolled out this week!

 

Lori from 1st Choice Real Estate
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

my Experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been a member since the year started. I really like the fact that someone is there to correct anything that I need in timely manner. They respond very quickly. I also like that its always the same person. Im still learning, but its not that hard. Everything is very accurate and easy to learn. I think we will be members long term. Property Matrix gives all types of documents which come in handy when needed. My favorite part is, how fast their response is when I need help. AWESOME!

Pros

the responses from your employees

Cons

i like everything

Advice to Others

Only that I will be recommending others!

Review Source: Capterra
 

Brad from Tread Companies
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Amazing customer support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Support readily available to chat/email, held my hand through the entire process. Accounting functions are great, tenant tracking function is even better. Love how I can include pictures of the various units and buildings. Brought in an additional employee and she was able to catch up to speed in just a few days without prior experience. I've used Yardi, MRI, Appfolio, Jenark, Rent Manager and probably a few others that I can't even think of right now and Property Matrix is easily the most user-friendly option

Review Source: Capterra
 

Rebecca from Rockella Management
Number of employees: 1 employee Employees number: 1 employee

January 2017

January 2017

GREAT ASSISTANCE & COSTUMIZED TOOLS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are a new business and started with Property Matrix only few months ago. It took a little bit to get used to the system and to upload all the information but we had a technician assist and help us throughout the whole process and still now he is our referent. Never felt left alone and all issues were always addressed. The reports & accounting tools can be costumize according to the company needs.

Pros

Costumer Service is great.
Costumize reports.

Cons

Uploading information in the system process a little hard

Review Source: Capterra
 

Michelle from Rubin Properties

January 2017

January 2017

Still the BEST Selection!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our company is new to Property Matrix but so far, we are loving this system! As the bookkeeper for our three properties, I searched high and low for a software that could meet all our needs at a reasonable price. We are so excited to be using this software because it's a one stop shop. We couldn't be happier with the support and service from the start. I'm confident this is the one for your company as well, save yourself (and your staff) time and headaches. Try it, you have nothing to lose!

Review Source: Capterra
 

Karin from Wininger Real Estate LLC

January 2017

January 2017

Glad we chose Property Matrix for our rental management needs!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I work for a small company that owns and manages rentals in Bloomington, IN. We did some research online and found Property Matrix had good reviews for their product and support, plus it had certain features we were looking for such as the ability to let tenants pay rent online and the ability to start small and expand as we gain more properties. We are so glad we chose Property Matrix. The product is just as advertised, and the support is even better than we expected! The fees are reasonable and affordable for us, too.
We have not been using it very long, so I still have questions as I work in it. The support team is quick to respond and they take the time to figure out any issues or questions I have. They are able to take our data or forms and set them up in the background for us, as well as teaching us how to do it for ourselves. We look forward to a long relationship with Property Matrix.

Pros

The support team is great! Navigation is nice!

Cons

Only thing I would ask for is a printed manual, but the support is great.

Advice to Others

Definitely worth calling and talking to Property Matrix to see if it is a good fit for your company's needs.

Review Source: Capterra
 

Marcia from Glozal Village
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

Very Excited Client

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Glozal Village is a small Management Company with 53 units. I have had the pleasure of working with an agent, he has been extremely patient and well knowledgeable of the software. He is always ready and has an answer when I'm feeling as if I'm unsure of what I'm doing. He never makes me feel as if I'm moving too slow, or I should have gotten that by now. He is such an awesome instructor.

Pros

User friendly. Once you start using the program its easy to catch on.

Cons

No problem so far.

Advice to Others

Make it easier to print individual ledger for each resident

Review Source: Capterra
 

Paul from Professional Realty
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

First 2 months

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

In general a manual would be helpful or a FAQ sheet - terms are different but we can work thru
Maintenance portion seems to work very well and I'm looking forward to utilizing its full potential

Pros

flexibility of the program - willing to add changes

Cons

Terminology is confusing - No manual -

Advice to Others

Support is awesome - set up is good - teaching process should be mandatory 2-3 times weekly

Review Source: Capterra

  Response: Property Matrix, Property Matrix

Date: January 2017

January 2017

 

Paul, Thanks for the feedback! We¿re happy to hear that you had great things to say about our customer support and the flexibility. We are constantly working on improving our features and terminology. You can find our extensive searchable knowledge base at help.propertymatrix.com but feel free to call or chat with us anytime.

 


December 2015

December 2015

Seamless Application With an Effectual Maintenance Feature

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

As a part time property manager, I had to search widely for a comprehensive but flexible and user friendly property management software to ease my work and reduce trips I make to properties I manage. After reviewing close to 20 of the top applications, I narrowed my focus down to 5 apps, before ultimately settling on Property Matrix largely due to their responsive support team, simple user interface, and excellently optimized accounting, marketing and maintenance features.

Because of its systematically organized Maintenance feature, I’ve cut down on the trips I make to my properties by almost 75%. Firstly, instead of waiting for phone calls from tenants, all maintenance requests can be raised straight through the tenant’s portal. I immediately pick it up from there through the ‘Maintenance’ tab and edit a couple of details before using the ‘Choose Vendor’ option, which interestingly is linked to Property Matrix’s vendor app. This allows the vendors to proceed with the checks and repairs, change status of pending maintenance and issue invoices right through their portal. Eventually, I usually choose to either pay the invoices or pass the charges directly to the affected tenants, depending on the tenancy agreement.

At the end of the day, all the parties involved are satisfied by the ease and convenience of the Maintenance feature. Thanks Property Matrix! Keep it up.

Pros

Comprehensive
User Friendly
Responsive and Friendly Customer Support
Linked to a wide range of other extremely useful apps

Cons

None that I've experienced so far.

Review Source: GetApp
 
 
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