OneSite Software

4.31 / 5 (77)

About OneSite


OneSite Leasing & Rents is a cloud-based property management solution that helps businesses across industries such as real estate and homeowner association (HOA) and helps them to manage different tasks of the tenant lifecycle that include interacting with prospects on-the-go with lease information accessed via tablet, managing rent with electronic payments, assigning service requests to the maintenance team and more. The solution helps users manage and maintain data on each tenant and offers residents an online portal for paying bills and communicating with staff members.

OneSite Leasing & Rents also provides users customer relationship management (CRM) functionalities such as automated reminders to follow up with prospective tenants and a database to record and store tenant information.

Managers and staff have access to financial accounting and compliance capabilities and a document management function for keeping digital copies of leases or vendor and supplier agreements. OneSite can be tailored to help users manage commercial offices, retail, industrial or mixed-use properties.

Support is offered via phone, email and a customer support knowledge base.



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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8

77 Reviews of OneSite

Average User Ratings

Overall

4.31 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.0

Functionality

4.5

Ratings Snapshot

5 stars

(35)

4 stars

(33)

3 stars

(8)

2 stars

(0)

1 stars

(1)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 77 reviews

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May 2017

Jennifer from Retreat at Newark

Company Size: 11-50 employees


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

May 2017

Easy functionality with Bulk Functions

Pros

I like Onesite's use of the bulk functions. For student housing where you have typically one generic move in and move out date, it's great to be able to just click right down the line for all move ins and move outs. This feature is also helpful for us when posting late fees and entering multiple invoices at once. This by far was one of my favorite features that really saved us a lot of time! Additionally, I really liked that if you entered an invoice and were over budget in a particular category it would alert you. I also liked that each month all the month end reports were saved in the AME reports section.

Cons

I disliked that when you pulled up a unit in Onesite, it would bring up all past, current, renewed, etc. at the same time. I found that sometimes it was really confusing to try and see who was in a particular unit at the time. Additionally, I found it really hard to know what reports pulled exactly what, sometimes I would have to pull multiple reports to get the a specific piece of information.

May 2017

Jennifer from ZRS Management

Company Size: 501-1,000 employees


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2017

Simply the BEST!

Keep being awesome! Customer support is so helpful too and they deserve all the stars!

Pros

I have been working in property management for 7 years and have used several different software programs, can say hands down that OneSite is simply the BEST! It's user-friendly and if you can use a smartphone you can easily navigate the pages in and out to find what you need. It's like using a smartphone - it just makes sense. Reports are where you expect they would be and it makes my life so easy. Then, when something isn't clear their support team is there to help you and they sound like they like their jobs and are actually pleasant and eager to help and please!! A HUGE PLUS!!!

The best part is that it is integrated with so many other programs that make my job easy so I can spend more time with current and prospective residents. I LOVE OneSite and would recommend it to anyone!!!!

June 2017

Sarah from Signature Mananagment

Company Size: 51-200 employees


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

June 2017

I have worked with OneSite for years and it is easily functional.

I would like to see if there were other ways of searching for someone by using other "descriptions". At this time, there is by name, plate #, social #, and phone #. I would also like there to be a feature that you could add in a gate card number or a key faub number.

Pros

Reports are easily accessible. OneSite is very user friendly for Tax Credit and Market mix communities. The features for residents is just enough and easy to use. I love the main page and how you can customize it to what exactly you need to see.

Cons

The only con I would have is the limitations that the On-Site staff has when creating levels. This may be a function that corporate only has access to but since letters are mainly generated by the leasing office, I wish there were more options.

May 2017

connie from Centra Partners

Company Size: 201-500 employees


Ease-of-use

5 of 5

Value for money

2 of 5

Customer support

1 of 5

Functionality

4 of 5

May 2017

Love the software, customer service and solution solving made us change

Use Rent Roll when it was DOS based, fought my company for 10 years! to get the software, due to continued issues had to change to new software after 5 years and take the entire company through new software set up and training!

Pros

Easy to use/easy to learn and good software. Long term Rent Roll DOS based user, did not want any other software and fought hard to convince my company and property owners Onesite was the way to go.....

Cons

Many many issues, hidden add on costs not explained thoroughly at time of purchase, new sales reps, new reps for each module at a minimum every quarter. Issues resolved with prior reps not communicated and had to start over. on one item resolved a minimum of 10 times ALL with new reps.

May 2017

Terence from Campus Evolution Villages

Company Size: 51-200 employees


Ease-of-use

4 of 5

Customer support

4 of 5

Functionality

4 of 5

May 2017

Good Product for Property Functions

Pros

Easy to see and use to look up resident information and accounts. Onesite software has an easy functionality to look up account information when residents or prospects may call inquiring about various parts of information needed for their lease. There is a function to upload documents to each account to minimize the amount of paper used on-site.

Cons

No html capability when sending e-mails out. When sending out e-mails, residents/prospects, are more prone to open e-mail's that are formatted in html instead of text function.

May 2017

Leslie from IRM

Company Size: 501-1,000 employees


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2017

Love Onesite!

If you are looking for a great software for conventional or affordable, Onesite is the way to go! Highly recommend this software. I have used it for almost 10 years and couldn't be happier

Pros

Pros for Onesite are ease of use, ease of correction if an error is made on certifications, ledger and resident information. It is very user friendly for someone who does not have computer experience.

Cons

If you do not set it up correctly, then there are tweaks that have to be made and their customer support will help resolve those issues.

May 2017

Blake from Campus Evolution Villages

Company Size: 51-200 employees


Ease-of-use

3 of 5

Customer support

3 of 5

Functionality

4 of 5

May 2017

OneSite: It covers all the basics

This is a great choice for properties who need flexibility with rentable items, lease terms, and lots of foot traffic. This is a bad choice for properties that allow lease assignment or reletting. Also, properties with a lot of online traffic might have better results using a third-party lead managing software!

Pros

Search functionality is great, best I've ever used! A report for almost anything you can think of. The functionality for each account individual account is great.

Cons

Packet management is clunky and buggy at times. There is no way to merge accounts, and each account has SEPARATE 'prospect' and 'applicant/resident' portion. Follow ups are confusing and counter-intuitive. The resident interface is dated.

May 2017

Christopher from Prometheus Real Estate Group

Company Size: 201-500 employees


Ease-of-use

5 of 5

Functionality

5 of 5

May 2017

Intuitive, user friendly & an all in one system for just about all of your PM needs.

Best PM software I have used in my 10+ years in this industry.

Pros

User friendly, intuitive, easy to navigate. All in one system for lead management, payment processing, lease generation, letter and notice generation, customizable to your needs.

Cons

Tends to be a bit slow at times, This may not be a system issue and rather a server issue. would be great if the labels could be customized to each individual PMC's needs. Eg. The resident tab could be changed to Neighbor tab to fit our company lingo.

June 2017

Ginny from Wilkinson Real Estate Advisors

Company Size: 201-500 employees


Ease-of-use

5 of 5

Customer support

3 of 5

Functionality

4 of 5

June 2017

Great software that is very user friendly!

Overall, the best feature of the software is the simplicity of accessing different modules and being able to easily navigate through the system without any issues.

Pros

- Easy to navigate
- Budget formulation is direct and concise
- Bank reconciliation process is straight forward
- System features updated periodically

Cons

- Needs improvement on report functionality options
- Customer Service was not the most helpful
- I do not like how the Leasing and Accounting roles are on two different platforms

May 2017

Amanda from VCU Health

Company Size: 10,000+ employees


Ease-of-use

5 of 5

Functionality

5 of 5

May 2017

OneSite Property Management Software

Pros

OneSite is very user friendly, it is a great way to organize especially for a moderate sized property. All functionality is in one place which makes keeping concise files for each unit/resident really easy. It keeps track of empty units/leasing percentages as well as notes for payments and service requests for actively rented units.

Cons

You have to have some prior knowledge of terminology and leasing organizations to feel confident with this product. Support and education is limited from the developer. My company created personalized training for our site instead of using resources provided by the developer.

April 2018

Jen from ROK Builders

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

April 2018

Great accounting software for small to medium sized businesses.

Pros

OneSite is super easy to navigate and works seamlessly with RealPage. Doing bank recs are simple, paying vendors via ACH works well, and setting up users with different access rights works like a charm.

Cons

Their report builder can be easy to use, but you can't do any complex report writing. I'm not sure if they have an add-on for more complex report writers, but something to keep in mind if your company expects complex reports.

May 2017

Brett from Aspen Ridge Management

Company Size: 2-10 employees


Ease-of-use

4 of 5

Functionality

4 of 5

May 2017

Simple, Clear, and Useful

It's a 1998 2 door Ford Escort: it won't win any awards for its looks but it gets you from A - B just fine.

Pros

The tools are fairly simple and are quick to learn. The design is useful and functional, presenting a clear and simple picture of the information you care about. You have a lot of control over your data and there are also more tools that I could ever hope to use.

Cons

My only complaint is that the UI appears incredibly outdated. It looks like one of those houses built in the 70s with shag carpet and popcorn ceilings - not attractive. This also causes work flow issues. And doesn't work in Chrome? Come on guys.

June 2017

David from Keller Williams Realty

Company Size: 10,000+ employees


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2017

Onesite Review

Pros

The Onesite tutorials made it easy to find answers to overlooked issues. The ease of software made it simple for training new employees adapting to a new system.

Cons

Initially, there were triggers that would slow down the process for move-ins/move-outs. Accounting department had to wait for Leasing to close moved out files. This was a perfect storm at the beginning of the month, with all sorts of new move-ins for the Leasing staff to balance.

May 2017

Bradley from ZRS

Company Size: 501-1,000 employees


Ease-of-use

5 of 5

Functionality

5 of 5

May 2017

OneSite is very user friendly

Pros

The thing I like the most about OneSite is how user friendly and easy it is to use. I have used at least 3 other property management softwares and none are as easy to use. There are many reports that can be generated and functions that can be completed that you can't necessarily do in Yardi, MRI, etc.

Cons

The only con would be the monthly price. It is a bit steep compared to its competitors but well worth it.

May 2017

Melissa from Aimco

Company Size: 1,001-5,000 employees


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2017

New OneSite User

Overall I am very happy with my OneSite experience. It was very easy to learn and navigate.

Pros

After using Yardi for more than a decade, I was nervous to learn a new program. OneSite has been a breeze! My absolute favorite feature is the ability to customize my 'Today' page. As my role in the company has changed, so has my need for at-a-glance information.

Cons

Rent posting is a little slower than with other software I've used. I get slowed down having to enter each apartment number. Having all current residents pull up numerically, by apartment number, is easier to enter everything quickly.

May 2017

Tiffany from Property Management

Company Size: 501-1,000 employees


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

3 of 5

May 2017

My favorite over other options

Overall, one of my favorite software available. A little costly for customization of reports that I think should be standard.

Pros

Reporting was convenient (though sometimes a little slow) and I loved the , recurring work order feature. I also felt interfacing with certain data services was very good.

Cons

Purchasing control and make ready scheduling doesn't interface ( or interface well) with service providers or suppliers.

June 2017

Carlos from RISE Residential

Company Size: 201-500 employees


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2017

Easy to use and very intuitive

I love how RealPage has so many different products that integrate with OneSite making our day to day tasks easier to accomplish and manage.

Pros

Always being updated and is very straight forward. You can learn your way around this software very quickly.

Cons

Some settings locations are not where you think they should be and you then start searching to see where they are. Sometimes in a place you would never think to look.

May 2017

Kayla from The Cottages of Norman

Company Size: 201-500 employees


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

4 of 5

May 2017

Onesite was an overall good operating system, but wasn't always the most user friendly service.

Overall I enjoyed using Onesite. While it would not be my first recommendation, I still felt it was organized well to gather needed data for weekly reporting.

Pros

-Everything you need for reporting financials, tracking leasing statistics & other operations was in one place.
-Easy lead follow up system
-Delinquency Management was easy to navigate
-I liked that you could switch between multiple properties

Cons

-System would go down often
-System was hard to navigate
-After using other leasing operating systems, I became aware that it could have been more user-friendly.

May 2017

Shannon from Real Estate Organization

Company Size: 10,000+ employees


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2017

Used Onesite in the past and found it to be very user friendly!

I've used many types of software applications and this has to be one of the most user friendly applications!

Pros

I liked the automatic data backup, smart search and customizable reports. This all helped to enhance the customer service experience for tenants and landlords.

Cons

It was slow when saving data but I think that was more of an Internet connection issue. Other than that, there were no other issues.

May 2017

Tanisha from Crawford Hoying

Company Size: 51-200 employees


Ease-of-use

4 of 5

Functionality

3 of 5

May 2017

Product is great

Pros

The product is great and easy to use. It is easy to customize for your needs. Almost anything you need to know is in the reports!

Cons

The customer service is hit or miss. Sometimes when you call the person is able to help you right away, other times they are not able to and it takes a while to solve the problem. Some information you need in a report doesn't exist.