Easy-Use

I love how the Auction is set up, and the Task software and how it helps with management at the storage facility. The organized reports and accounts and units. It seems user Friendly, but with potential in getting certain needed obligations completed to keep the storage requirements on a straight path and organized.

Pros

It has a lot of potential in the making, I love the way the software looks, it isn't too complicated, but the training video make up for the help guide on storEdge, which most Storage associated sites don't provide effectively.

Cons

I just realized that from transiting from Sitelink to StorEdge, i wish they could provide a Pro-Rate Calculator for convenience use for potential customers. Also, I wish for the TASK that storage facility could conduct a specific TASK for ex: When they wish Walkthroughs to be completed per week and frequency.

Great

Overall our experience has been good and would choose them again.

Pros

Now that we have intergraded our gate software our experience has improved. I like the map feature of seeing what/where things are available and the ease of adding in additional units as the are built.

Cons

There are features I would find useful that they don't offer such as an email when people move themselves out online.

StorEdge is going down hill quickly thanks to STORABLE and [SENSITIVE CONTENT HIDDEN]

StorEdge was GREAT in June 2016-2017 because they always answered the phone and helped us get past problems. Starting in 2018 their Help Desk began to decline and could only tell us "we are working to correct the problem" with no time table to fix issues. In 2019 the wheels fell off. Anything that was good about StorEdge is now gone. The company was purchased by is [SENSITIVE CONTENT HIDDEN] ([SENSITIVE CONTENT HIDDEN] of Sparefoot and Storable) and customer service is now 100% gone and useless. Now STORABLE owns 5 companies: SiteLink, StorEdge, Select Merchant Services, PAYA, and two other credit processing companies. They have a created a MONOPOLY that is causing harm and disfunction to all of these once great companies. It is a SAD day when capitalism and competition simply disappears because of one large company who's goal is only to make more money.

Pros

StorEdge is pretty easy to use and find your way around the software. When we were first started with the software 4 years ago it WAS speedy and their customer service WAS amazing. NOT ANY MORE!

Cons

1. Since they have been bought out by [SENSITIVE CONTENT HIDDEN] at Sparefoot/STORABLE their customer service has been non-existent. Their HELP DESK is a joke. They have 7 employees to "Help" 4000+ storage locations. 2. I had double billing using autopay on two different months in 2019. I had to spend 9 hours voiding over 200 autopay transactions, and three days making phone calls apologizing to my tenants. 3. Their TASK bar is non-functional and useless. 4. They do not have a function for "prorated move-ins" 5. Storable Company now controls SiteLink, StorEdge, and all 4 credit card processing companies that they work with - Storable now sets the credit card processing rates! It is a total MONOPOLY! 6. Their automated emails/text messages will get stuck in "pending" and will not always go out to customers even though their software said it has. StorEdge will no longer work to fix problems because they no longer communicate with their customers and Storable raised our rates even though I'm doing more work now that the StorEdge software is failing in autopay, communication, and customer service.

Gets easier to use with time...

Overall, the software handles the basic daily functions of a self storage facility, it would be a great improvement if they would add a column that showed the last time notes were added to an individuals account on the list and a way of sorting a list by most recently contacted.

Pros

The feature I found to be the most useful is the search field because it searches the entire program for whatever you type in the search box.

Cons

The software could improve on usability in making it easier to find where you left off in a list you were working from if you have to switch tabs.

it does what you need

Pros

we manage 2 separate storage facilities with the software. does everything it needs to for us to run efficiently.

Cons

when looking up a client you need to be in the correct facility. if you are in location "a" and you client is at location "b" your search for them will return no results. not an issue if you have 1 location but i can imagine if you are managing multiple locations this would be cumbersome.