storEDGE Software


 

storEDGE is a cloud-based self-storage facility management software designed to assist users in managing storage facilities. storEDGE technology includes facility management software, cloud access control tools, marketing websites, online rentals, and business intelligence tools.

storEDGE management software features built-in customer reviews, two-way text messaging and emails, auction management tools, in-software automated lien emails and postal mail, dashboard notifications and manager to-do lists, gate access histories, e-sign for lease documents, and custom interactive facility maps. storEDGE marketing websites feature mobile-responsive web design, custom search engine optimization (SEO) content, pay online and rent online tools, lead notifications and tracking, interactive storage calculator tools, Google Map verification and Google Analytics integration, and free website hosting.

storEDGE technology is available on a monthly subscription basis starting at $50 a month and includes free customer support. storEDGE technology products integrate with all the major payment processing, gate, and insurance providers.

 

storEDGE - Dashboard
 
  • storEDGE - Dashboard
    Dashboard
  • storEDGE - Facility map
    Facility map
  • storEDGE - Instant move-ins
    Instant move-ins
  • storEDGE - Tenant & unit info
    Tenant & unit info
  • storEDGE - SMS Capabilities
    SMS Capabilities
  • storEDGE - Quick Payments
    Quick Payments
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

176 Reviews of storEDGE

 

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Software Advice Reviews (10)
More Reviews (166)

Showing 1-10 of 10

Cody from Martin coastal storage
Specialty: Self-Storage
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Great customer service and very impressive with how dynamic the software gets.

Ease-of-use

Functionality

Product Quality

Customer Support

Great software and easy more advanced then I had first thought at the start of using it.

Pros

Great customer service. Awesome videos if you are learning how to work the software. Cloud based! Not to hard to get used to.

Cons

Random errors occur. Customer service hours are a little earlier then I would like but its not pacific time zone. Some bugs that will get worked out eventually.

Review Source
 
 

jian from storage
Specialty: Self-Storage
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

VERY SLOW

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

it is user-friendly and not hard to learn, there some nice features. I only use it for 2 months so I dont have much to say about it.

Cons

VERY SLOW!!! keep crashing when there are too many people using it. If its the beginning of the month when people coming in to pay the site keeps crashing.

Review Source
 
 

Wally from Uncle Johns RV Park and Mini Storage
Specialty: Self-Storage
Number of employees: 1 employee Employees number: 1 employee

October 2017

October 2017

Great to keep track of the different Profit Centers and post them into Quick Books.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall I have been very satisfied with the customer service and the product. I recommend it.

Pros

I have an RV Park with Self Storage. Essentially two different business. I needed a program that could separate the revenue by profit center. This program has worked without any hassle at all.

Review Source
 
 

Kristen from AAA Self Storage
Specialty: Self-Storage
Number of employees: 1 employee Employees number: 1 employee

June 2017

June 2017

Good everyday management software

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

would recommend for any size units

Pros

Easy to use for move-in, move out and everyday maintenance. Customer service is excellent and quick.

Cons

Some things aren't obvious or intuitive. Many things require a call to customer service for assistance

 
 

Kristen from Aaa self storage
Specialty: Self-Storage
Number of employees: 1 employee Employees number: 1 employee

June 2017

June 2017

Storedge

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Need help with web page user friendliness. Other storage franchise software is leading in the customer user friendliness in my assessment.

Pros

Great service. Quick updates. Lots of features. Nice management summaries and other reports. Would love if it could include some transaction links to bank accounts to replace quick books completely.

Cons

Needs a little more flexibility to help trailor web pages to the uses. Falling a little bit behind in rental customer user friendliness. E.g. Grouping of units. Would like indoor, outdoor, climate. But groupings seem to float by size. E.g. The map feature doesn't allow text orientation adjustments. I. Fact it defaults to cross unit/cell short-wise so can't read unit numbers until fully zoomed.

 
 

Stephen from SIlvers Plumbing & Mechanical, Inc.
Specialty: Mixed Portfolio
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Excellent product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great product for the money. Gives you absolutely everything you need to run your operation in one place.

Pros

One stop shop

Cons

nothing

 
 

Jim from Aaa self storage
Specialty: Self-Storage
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Very professional customer and manager interface

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Very good system. Very fool proof. Good reports. Professional appearance. Very responsive customer service. Friendly knowledgeable customer service from headquarters. Not overseas.

Pros

Ease of use and fully integrated operation.

Cons

The specific gate hardware required and no way to shut off code entry by customers if you don't have a compatible solution. Big oversight.

 
 

Rachael from The Storage Bin
Specialty: Self-Storage
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

storEdge Review

Ease-of-use

Functionality

Product Quality

Customer Support

The majority of my experiences with this software have been really good.

Pros

I like how easy it is to use, I also really like the fact that they record and store any phone calls that were made. It's nice to have a history of that to go back to when needed.

Cons

I don't like that you can't enter a date when entering a payment. Sometimes we receive payments on time, but they do not get entered until another day due to certain circumstances. I would like the option to enter the correct date that the payment was actually received and not necessarily when it was entered.

Advice to Others

Not that I can think of

 
 

Kristen Goran from Aaa self storage
Specialty: Self-Storage
Number of employees: 1 employee Employees number: 1 employee

December 2016

December 2016

Storesge

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The software is easy enough to use not has a few quirks and is sometimes unintuitive. Small things like how to enter more than one email for a single customer. And the. Offset issue is that it doesn't work with our gate software system linear controller.

Pros

Ease of doing the basics. The communication pieces. The customer service

Cons

That it doesn't work with our gate.

Advice to Others

Good for large facilities and those using a manager to enter the info.

 
 

Jeremy from Midwest Mini Storage
Specialty: Self-Storage

January 2016

January 2016

Nice User Friendly Software, easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

So far I've found out the reports have been a very nice feature. It gives great snap shots of what's going on.

Likes Least

Changing things once they are in can prove to be very difficult. A lot of info to process when you get started

Recommendations

I haven't really used the program long enough to start giving others advice on using it.

 
 
 
Showing 1-20 of 166

Chris from Climate Control Mini Storage
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Superb Support!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

My favorite thing about working with storEDGE is the ability to work with their amazing customer service. If I ever have a question or need some assistance, they are right there! I can't thank them enough.

Cons

My only complaint at the moment is that WordPress has not been integrated yet... I can't wait!

Review Source: Capterra
 

Peter from Pete's Friendly Home Inspection
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

it does what you need

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

we manage 2 separate storage facilities with the software. does everything it needs to for us to run efficiently.

Cons

when looking up a client you need to be in the correct facility. if you are in location "a" and you client is at location "b" your search for them will return no results. not an issue if you have 1 location but i can imagine if you are managing multiple locations this would be cumbersome.

Review Source: Capterra
 


November 2018

November 2018

Looks fantastic, lacks in accurate reporting.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The product is beautiful and has a VERY modern feel — especially in comparison to everything else in the storage industry. They’ve spent years catching up to the functionality that the old softwares in our industry have but they’ve done a great job.

Cons

My biggest issue is the reporting bugs. We’ve been struggling with them since we switched and it’s a huge bummer.

Review Source: Capterra
 


October 2018

October 2018

Nothing but great things

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is constantly evolving and upgrading to adhere to the ever-changing industry and technology that supports it.

Cons

In the beginning it was a lot of open promises about reporting and changes that were going to be made to the software without avail - however the pace has been picked up and the customer service is amazing

Review Source: Capterra
 


October 2018

October 2018

Intuitive, clean interface. Great for multi-store operators.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

Very easy to learn due to user friendly interface.

Cons

Reporting is not always accurate. Scope of data is also limited compared to competing products.

Review Source: Capterra
 


October 2018

October 2018

Love the web based platform

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

We swtiched from another platform that would crash when the internet would stop. This being web based allows me to pick up where I left off on my cell phone when that happens. I can also check the management reports when i'm away from the office.

Cons

The reminders screen is hard to remember as the tab off to the side isn't something I think about. I wish there was a way to put the reminders on the dash so it is the first thing you see.

Review Source: Capterra
 


October 2018

October 2018

Wonderful

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I like that this software provides everything I need to manage my company. It's very streamlined and easy to use.

Cons

There wasn't anything I didn't like about this software.

Review Source: Capterra
 

Carrie from Central Storage
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Great for self storage companies

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This software is greasy, very easy to use.

Pros

It’s very streamlined, the look is clean. It’s easy to look up history by customer or unit numbet

Cons

Sometimes the way they make you input the money can be confusing or transferring some to a bigger or smaller unit can make a mess.

Review Source: Capterra
 


September 2018

September 2018

Decent option for property management but not a favorite

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

I like that it's web based so that if the property loses power or internet we can continue on with our cell phones accessing the site. Reports are useful and thorough.

Cons

Overlocks are hard to catch as they don't pop up where you can see them. Operation is kind of clunky as everything is spaced out in places that aren't logical or convenient.

Review Source: Capterra

  Response: storEDGE, storEDGE

Date: October 2018

October 2018

 

Thank you for your feedback! We¿re glad to hear you¿re happy with our reports. We¿d love to talk to you about how we could improve your overlock experience. Please contact us at pr@storEDGE.com - your say is important to us.

 

Mercedes from Climate Control Mini Storage
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

WONDERFUL SERVICE

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

In my personal experience with storage edge is nothing short of fantastic! I love how user friendly the software is to manage and navigate. Everything i need to run my office efficiently and effectively comes in this software.

Cons

In my personal opinion the only negative about store edge i am unable to customize to customize the colors and layouts

Review Source: Capterra
 

Amanda from Country Storage
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Quirks

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

The program has a lot to offer and as I use it more, the more I find how easy it is to use.

Pros

Dynamic, easy to use. Very comprehensive.

Cons

There are a few features that could stand some clarification. The move out process before rent is due and then it charges rent regardless could use some work.

Review Source: Capterra
 

Kyle from Trojan Storage
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Fast and easy to use. Some issues with reporting.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that it's a web based platform, makes it really easy to access it from anywhere. It's very easy to train new employees on the system. The other great feature is the call tracking integration with software make it really easy to track leads.

Cons

The biggest con is the lack of reporting and the inaccuracies in the numbers. Because it is web based sometimes it does run slow especially when pulling large reports.

Review Source: Capterra
 


April 2018

April 2018

Attractive and intuitive user interface paired with frustrating functionality quirks

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The user interface is well designed and intuitive for anyone who has ever used a smartphone. It is easy for site managers to learn and grasp quickly. Reports can be downloaded in various formats for analysis and data manipulation. Customer service is generally friendly and responsive. The management team continually works to improve the product.

Cons

storEDGE reporting lacks logic from an operational perspective. Their team does not have industry experience and this shows in their product. For example, occupancy reports order units by door width rather than by square footage which makes pricing difficult. Their suggested workaround is to export to Excel then sort which produces a report that is no longer user friendly.

Their word processing function is difficult to use and requires the use of third party software to format which itself is challenging and produces poor results.

Lastly, as the software is web based, storEDGE is plagued by snail like speeds and links timing out.

Review Source: Capterra
 

Rebecca from Advantage Self Storage
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Very easy to use, has boosted our business.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

SO many. Our monthly rentals have increased, our profits have increased and our tenants are happier with our overall service because of the help of the software.

Pros

The friendliness of the software is so nice. It is so easy to use and very easy to train. Our tenants love the ease of use for them to use the online rental center.

Cons

There is not much I don't like about the software. They are constantly fixing any glitches that it might have and are responsive when we need help.

Review Source: Capterra
 

Kathy from Central Storage of Mt. Pleasant

April 2018

April 2018

StorEDGE is an awesome company! If I ever have an issue, the support safe is wonderful!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This software is convenient for both our business and our tenants.

Pros

StorEDGE makes our life a lot easier since units can be rented and payments can be made online, and this is also a nice convenience for our tenants. We are also very happy with the support staff. Everyone at StorEDGE is helpful, friendly and knowledgeable.

Cons

In the beginning of using the software, it was a little confusing, however, that's true whenever you learn something new. The support staff was wonderful and helped whenever I had any questions.

Review Source: Capterra
 

Tambi from John R Curry Construction Co Inc

April 2018

April 2018

Efficient.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The ease of conversion from one self storage software to another has been seamless.

Pros

I can access both our facilities with the same log-in. The software is user friendly. The fees are very reasonable.

Cons

It doesn't have some of the reports that our previous self storage software had. I wish it would have had compatibility with the credit/debit card processing software.

Review Source: Capterra
 


April 2018

April 2018

Great Product - Always room to improve

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Daily tracking measurements, ease of access

Pros

I like the ease of use. I think that the creators of StorEdge truly know how to create a management platform and they customize their platform and reports to the needs of different customers which I think is really impressive because every owner and operator is focusing on different things at the end of the day and have different priorities.

Cons

While I think that StorEdge has their technology and evolution to keep up with industry standards down pat, I do think they have a long way to go in terms of aligning better with the goals of the industry. They need more storage-centric people who have been in the industry for years and know how the field works in order to become the best.

Review Source: Capterra
 

avalon from John Curry Construction

April 2018

April 2018

I am pleasantly surprised with how simple it is to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This is a new software for our company that we recently started using and I'm surprised how easy the switch was.

Cons

Trying to merge two of our storage facilities wasn't entirely simple and we lost some of the data in the switch.

Review Source: Capterra
 


April 2018

April 2018

Simple and Complete

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of use. Simplicity.

Pros

Easy to use. Has all the reports I need. I use it once a month to pull monthly reports for the managers.

Cons

Haven't used it long enough to discover this. As noted above, I only use it once a month. But soon other facilities in our portfolio will be switching to StorEdge so I'll get more experience.

Review Source: Capterra
 

Jessica from All Climate Self Storage

March 2018

March 2018

Not the best program out there

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I do like the professional look this product has, as well as some features that are not available on other programs

Cons

This software is hard to navigate. There is also no way to reverse something you have done in the program, so making mistakes are impossible to correct.

Review Source: Capterra