About TRACK PM

TRACK Hospitality Software offers a suite of applications for hotels, resorts and vacation rental management companies. This cloud-based solution is platform agnostic and offers mobile-OS specific apps for Android, Windows and iOS devices. 

The solution offers both seasonal and pricing options and customizable rate and yield management tools. Reservations can be booked in a single screen with features such as an availability grid, quick-quote, auto-load and a property preview. Housekeeping and maintenance workflows can automate spreadsheets and on-paper tracking.

With integrated CRM capabilities, this solution allows properties to track leads in a single location. A conversion opportunity is automatically created with every inbound availability c...


Read More

Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

6 Reviews of TRACK PM

Average User Ratings

Overall

4.50 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(5)

5

4 stars

(0)

0

3 stars

(0)

0

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Filter reviews by:

Sort by: Most Helpful | Most Recent

Showing 1 - 6 of 6 results

Do you use this product?Write a review

May 2019

Mykael from Eden Crest Vacation Rentals

Company Size: 11-50 employees

Industry: Hospitality

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2019

Excellent Software and Service

Changing software is not a decision anyone takes lightly. We had been using our previous software Escapia for 5 years. The last couple of years with Escapia had been an absolute nightmare of frustrations. We had to move or watch our company suffer needlessly. Our hope was to find a company that was sincerely interested in providing a superior product. Not only did we find that with TrackPM but we also found an incredibly helpful, friendly and most importantly knowledgeable on-boarding team and customer service department. We are very excited about the great improvement in functionality, great pricing and the ability to package our call center and website all into one streamlined system. We have it all without having to pay an exorbitant price. Change can be very painful but we are so thrilled that we made the move.

Pros

Track PM is extremely user friendly and intuitive.

Cons

We would love to have the option to auto-charge final payments instead of having to always post each payment manually.

December 2019

Terri from Five Star Properties

Company Size: 51-200 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

Ease of use is amazing

This has been the easiest product yet to keep track of our leads and manage our phone system.

Pros

This product is so easy to use. The reports are easy to generate and everything is at your fingertips.

Cons

No way to flag properties with messages. That is the only downside. Would like to be able to make notes that show an agent if something is going on with a property.

April 2019

Johan from Eden Crest Vacation Rentals

Company Size: 11-50 employees

Industry: Hospitality

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

Excellent Software

Exceptional service. Support team is extremely knowledgeable and fast with responses.

Pros

This is by far the most user friendly software out for the vacation Rental industry Very easy to learn and to use. Everything in one place from front desk, maintenance , housekeeping and Accounting. Best features are the messaging system for housekeeping and maintenance to inform them when a work order was created. Guest portal is a HUGE plus, with everything the guest needs for their stay. From directions, door codes plus many more

Cons

Does not have the auto payment process for bundle credit card changes with one click, although they are working on getting this automated.

March 2019

Katrina from TRS Inc.

Company Size: 11-50 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Customer support

2.0

Functionality

1.0

March 2019

Updates keep setting us back

I haven't liked working with TRACK. We beta tested the program and then got our needs left behind(I feel)

Pros

Ease of use...when it is working properly

Cons

Every time there is an update something else goes down. Tape chart has been awful to use and this is our busiest time of year and really rely on the tape chart.

March 2019

SHayla from Watershed Cabins

Company Size: 11-50 employees

Industry: Hospitality

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

My Review

Pros

Easy to use, Reservations are easy to make

Cons

It adds extra charged when switching a cabin to a different unit or changing dates it will multiply charges

February 2019

Nikki from Beavers Bend Cabin Getaways

Company Size: 2-10 employees

Industry: Hospitality

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

We love the Track Team and Products

We are more efficient in our work flow from all areas including: office operations, online booking and marketing, housekeeping, and maintenance.

Pros

Functionality and Track Implementation Team and Support

Cons

I couldn't get started fast enough, lol. In all seriousness, I love everything about it.