Yardi Genesis2 Software


Genesis2 from Yardi is a property management and accounting software for small to midsize businesses. The cloud-based solution allows property managers to market, lease and manage many different property types from a single, mobile platform.

Genesis2 works for residential and commercial properties – including multifamily, affordable, condo, office, industrial, retail and self-storage buildings – as well as mixed portfolios. The solution includes automated prospect and tenant workflows, built-in reports, and real-time analytics. Users can run instant CAM reconciliations, calculate overheads and post charges using a single screen. Tenants and staff are able to create online work orders and route them to maintenance technicians.

The Yardi Genesis2 Suite includes additional tools for marketing, leasing, payment processing, insurance and resident screening in a platform that scales as companies grow. Built‐in functionality guides users through all property management, accounting, maintenance and customer service tasks.

Users have access to free online learning resources and monthly webinar training courses.

37 Reviews of Yardi Genesis2

Overall rating

3.76 / 5 stars

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Showing 1 - 20 of 37 reviews

June 2015

David from Two Plus Four Management


Ease-of-use

4.5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2015

Yardi Genesis is a great product with the backing of a great company

Pros

The service with Yardi is phenomenal. Even with their unsupported or out-dated products they give full and helpful support and are generally great polite people to work with. Their product is great and easy to use, with reports in multiple formats without the need for conversions. This has helped our organization out with our Tax Credit Syndicators as some prefer PDF reports and others Excel. Thus making the ability to do this a great asset to the company.

Cons

The only thing I caution people on is making sure the databases are set up correctly. If you don't configure it right the first time it is sometimes harder to go back and change things (number of properties needed, etc.) then set it up right the first time. Not a major issue though, more like a minor annoyance.

December 2018

Stella from Katz Properties, LLC

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Great software for small to medium real estate companies.

Reporting is really strong, especially the financial reporting packages. It is extremely user-friendly and very easy to navigate from one module to another. If can have more reports available or the flexibility to customize report, that would be great.

Pros

Very strong for accounting, lease administration, property management. AR reports, rent roll and other tenant reports are easily readable and update from the quickly and efficiently.

Cons

Can't run NNN report, or P&L report per square feet. Can't have the YardiPay add-on for Genesis 2 version.

June 2018

David from Wood Operating Company, LLC

Company Size: 11-50 employees

Review Source


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

4 of 5

June 2018

Yardi is a solid choice for Property Management software, but lacks some key features

Pros

Yardi is easy to use, once you know how to use it. The accounting and reporting are robust. I like to ability to define unused fields and create custom attribute queries. The support team does a great job of helping with issues. The A/R and A/P processes run smoothly.

Cons

Training is minimal and the software is not intuitive. Our lease is complex, and it could no be loaded into Yardi so that we could have a seamless application to signed lease workflow. The maintenance module does not track field technicians time at a property, so there is no actionable reporting available for work orders.

July 2018

Socrates from Panos Management

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2018

very intuitive.. highly recommend

It's a great management program. I wasn't using any property management software prior to this so it helped us organize all of our work and the reports provided some good insight.

Pros

I only used it for about a year but it was very easy to pick up. The user interface is clean and well laid out. The reports are great too. They look very professional.

Cons

While the interface is clean and intuitive, there are areas that are too cluttered. Options are good to have but I got frustrated at times trying to navigate around the program. The program will also crash repeatedly if you do too much (assuming my hardware isn't to fault here).

July 2017

Stella from Katz Properties, LLC

Company Size: 11-50 employees


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

1 of 5

Functionality

4 of 5

July 2017

Great Real Estate Software

Great product, very competitive price, terrible user suppport

Pros

Easy to use; Have all the basic functions and features that Voyager offers but with much lower license fee; East for initiate setting up.

Cons

The user support is terrible. There is no support email; while calling the user support line, no one is ever available. After leaving a dozens of voicemail messages, no one responds to you until two or three days later.

Response from Becky of Yardi

Replied July 2017

Hello Stella, I apologize for the frustrating customer service experience that you have described. Delivering excellent products and services has been Yardi’s commitment to our clients for over thirty years. We continue to innovate and improve our products. I would like to learn more details about your experience and work to make things right. I will reach out to you, but also feel free to contact me at your convenience. Best regards, Becky Sanvictores Vice President Client Services Office 800.866.1124 x1140 becky.sanvictores@yardi.com

June 2017

Mamta from RE/MAX Combined Investments Inc

Company Size: 11-50 employees


Ease-of-use

4 of 5

Functionality

4 of 5

June 2017

Excellent

Pros

everything is understandable & easy for operating, specially for Storage unit they separated. Like Storage facility, commercial is easy

February 2017

Jeremy from Wilshire Pines Apartments

Company Size: 2-10 employees


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2017

Very pleased

Over all, yardi has been streamlined to make our lives in the apartment industry much simpler. From changing status of vacant units to adding service requests, yardi is very user friendly.

May 2018

Alejandra from NSB Associates, Inc.

Company Size: 11-50 employees

Review Source


Ease-of-use

4 of 5

Functionality

4 of 5

May 2018

Wonderful Product, great customer

Love using it and recommending it!

Pros

It is super easy to navigate through the system and it is even easier to teach once you have a good handle on it.

Cons

I have not really found anything that I have encountered problems in that was not immediately solved by a customer service rep.

May 2018

Alejandra from Westport Realty, Inc.

Company Size: 1 employee

Review Source


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Yardi Genesis 2 makes itself worth every penny

Generally a great program to use.

Pros

One of the best programs that I have used for property management, it is cloud based so you can use it anywhere and it fits businesses that are on the smeller end however, can help you track everything that is necessary when managing properties.

Cons

Nothing, it works like a charm. If there is any little thing that you are not happy with or do not understand then just contact customer service and they'll solve your problem.

February 2019

Melodie from Assured investment Management

Company Size: 2-10 employees

Review Source


Ease-of-use

2 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

3 of 5

February 2019

Very good system, easy to use

Pros

They thought of everything. They have great advertising. Easy to use and the system has so many features.

Cons

They thought of everything. But they made the accounting pretty confusing. They are expensive for smaller business

April 2017

Tamara from Accord Management

Company Size: 2-10 employees


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

April 2017

Easy to learn

Pros

This is a great software to manage HOA's. Has all the reports I need. It's easy to use and easy to learn.

Cons

The Help function needs more updating and details. If I can't figure out how to do something, the help button isn't that useful.

April 2017

Jeanmarie from NW Management Group

Company Size: 2-10 employees


Ease-of-use

2 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

2 of 5

April 2017

Shopping for new software

Looking for new software now.

Pros

The Automatic reporting is a helpful feature. The dashboard is nice, but very rudamentory and the none of the date due by fields work

Cons

not easy. Clunky dashboard. No automation. No app. Not Apple friendly. Unreliable. no picture. Less automatic then it should be.

Response from Laura of Yardi

Replied April 2017

Hello Jeanmarie, I apologize for the frustrating program interface experience that you have described. Delivering excellent products and services has been Yardi’s commitment to our clients for over thirty years. We continue to innovate and improve our products. I would like to learn more details about your experience and work to make things right. I will reach out to you, but also feel free to contact me at your convenience. Best regards, Becky Sanvictores Vice President Client Services Office 800.866.1124 x1140 becky.sanvictores@yardi.com

November 2017

Nikki from Premier services

Company Size: 2-10 employees

Review Source


Ease-of-use

2 of 5

Value for money

3 of 5

Customer support

2 of 5

Functionality

3 of 5

November 2017

Yardi Gen 2

Pros

Cloud based, training available, fairly easy to use. It is great to use the system from anywhere if needed.

Cons

Different from Genisis. The look and use is hard to get use to. Training not sufficent just in video.

March 2018

JOSE from sutton group del mar realty

Company Size: 2-10 employees

Review Source


Ease-of-use

2 of 5

Value for money

2 of 5

Customer support

2 of 5

Functionality

2 of 5

March 2018

TOO COMPLICATED, TOO MANT STEEPS AND NOT WHAT THEY PROMISE YOU

WHEN THEY SELL YOU THIS PROGRAM EVERYTHING ITS POSSIBLE WHEN YOU START TO USE IT THEY TELL YOU SOME FEATURES ARE NOT AVALABLE IN THIS PROGRAM, THE PERSONAL THAT ARE SUPOSSE TO HELP YOU IMPLEMENT THE PROGRAM SOMETIMES THEY DONT KNOW HOW TO DO IT , AND NEED TO ASK OTHER PEOPLE IN THEIR COMPANY

Pros

LOTS OF REPORTS, AND INFORMATION, ITS A GOOD PROGRAM TO KEEP TRACKS OF PROPERTIES AND TENANTS.......

Cons

EVERYTHING ITS COMPLICATED , YOU NEED TO GO TRUE TO TOO MANY STEPS, ITS NOT FLEXIBLE, THE IMPLEMENTATION TEAM STILL DONT HAVE FULL KNOWLEDGE OF THE PROGRAM

Response from Becky of Yardi

Replied March 2018

Dear Jose, I apologize for the frustrating update experience you have described. Delivering excellent products and services has been Yardi's commitment to our clients for over thirty years. We continue to innovate and improve our products. I would like to learn more details about your experience and work to make things right. I will contact you, alternatively, please feel free to contact me at your convenience. Best Regards, Becky Sanvictores Vice President, Client Services Office 800.866.1124 x1140 becky.sanvictores@yardi.com

November 2017

Hovhannes from Atesian Properties

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2017

Yardi Genesis 2

Pros

We just started using and this software. The implementation team is very nice and helpful. Hope fully after the implementation it will be this easy to reach them. The software is easy to use and is stable. We haven't explore all the functionality, but I can tell that it does a lot more than our prior sowtwere - Skyline

Cons

During the implementation we had input all the data manually. It didn't have have import option. Only begining balances could be imported, but the tenant, vendors and chart of acc had to be manually imputed

July 2016

Jodie from Oakland Management Corp.


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

2.5 of 5

Functionality

3.5 of 5

July 2016

Yardi - it's ok

Pros

Large selection of modules/programs, great accounting processing.

Cons

Poor customer service, most departments do not talk to other departments within the same company.

December 2016

kathy from K and G Management

Company Size: 2-10 employees


Ease-of-use

5 of 5

Value for money

3 of 5

Functionality

5 of 5

December 2016

Yardi review

Haven't used it yet. Haven't implemented it yet. I have used Yardi for 20 years and have loved it. We aren't sure about the web base program. Haven't used it yet. Haven't implemented it yet. I have used Yardi for 20 years and have loved it. We aren't sure about the web base program.

Pros

We haven't used it yet.

Cons

The price/month. I like controlling my information privately. We built our properties 20 years ago, and always want to maintain a database, even when retired.

June 2016

Krunal from Citco


Ease-of-use

4 of 5

Functionality

4 of 5

June 2016

Briefly summarize your experience with this product.

Pros

Reporting and customization
also interation and sginle database

Cons

PlugIn and upgrade I dont link,
Cloud UI and contronal pannel

October 2017

Sab from Tessler & Stein

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

2 of 5

Customer support

3 of 5

Functionality

4 of 5

October 2017

good product

Pros

layout is great, you can use it wherever you are, login is easy and fast, has more function than I need

Cons

it's pretty pricey. still use the older version and for what I need it it's good enough. eventually I will switch though

December 2017

Sarah from Braunfels Haus Apartments

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2017

Excellent product and training

Pros

Excellent variety of reports. Outstanding training by personnel. Software is well worth the minimal cost.

Cons

Until you get use to the features, requires several extra steps to complete options that are being processed.