BigTime Software


 

BigTime is an online time and billing solution designed to serve professional service firms like accounting, engineering, government contracting, legal and IT services. The integrated solution offers features like time and expense tracking, WIP management, task & workflow management, invoicing, billing and more.

BigTime time tracking captures all time spent on projects or out of office activities through a mobile timesheet app. Employees can submit expenses through the online portal or directly from their mobile devices and attach scanned receipts. Once finalized, the solution automatically generates a digital expense report and submits it to the system for approval.

BigTime also offers comprehensive project management features that help managers monitor project status, define tasks and activities, assign tasks and more. The built-in billing & invoicing tool helps businesses manage their accounting operations with automated expense calculations, multiple billing rates and receipt management features. Businesses can leverage pre-built reporting templates or create new templates to address their compliance and audit reporting requirements.

Users can access the solution on their Android and iOS devices using the BigTime mobile apps. The solution can integrate with various accounting and ticketing solutions including QuickBooks, Slack, Zapier and more.

 

BigTime - Timesheets
 
  • BigTime - Timesheets
    Timesheets
  • BigTime - Expenses
    Expenses
  • BigTime - Admin homepage
    Admin homepage
  • BigTime - Invoicing
    Invoicing
  • BigTime - Client approvals
    Client approvals
  • BigTime - Tasks
    Tasks
Supported Operating System(s):
Web browser (OS agnostic), Windows 8

350 Reviews of BigTime

 

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Software Advice Reviews (58)
More Reviews (292)

Showing 1-20 of 58

Israel from Adel Packaging Creations Incorporation
Specialty: Other Services
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2018

September 2018

Good Software

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Easy to use software. Easy to entry and set-up. And it syncs to quickbook which tells it more reliable to me.

Cons

I haven't encountered some errors or problems so far.

Review Source
 
 

Deirdre from Booking Services
Specialty: Accounting/Taxes
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Controller

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great software; accurate and easy to use.

Pros

BigTime invoicing allows your company to tailor the rates per client. it is a faster and easier product for entering time and billing the clients.

Cons

I like the ease of use for this product. It is easy to create individual billing guideline for each client. I did not have any issues using this product.

Review Source
 
 

Mofoyeke from Redberyl Management Consulting Ltd
Specialty: Management Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Seamless operations, excellent customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

All I have got for big time is accolades.
My company provides virtual assistance to other professionals and our hourly billing package has been made easy by big-time. The arguments between. Our clients and our VAs over time has been 98% eliminated.
Big up! Bigtime

Cons

So far I haven't seen any down side of this product. We are still in the romance stage. So far, it's meeting our needs perfectly.

Review Source
 
 

Michelle from One Accounting LLC
Specialty: Accounting/Taxes
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Big Time Migration

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We were switching from an antiquated time & expense software that had reduced technical support to the point where we were almost at a standstill. Big Time was easy to use and set up and we had great support from our account executive from the initial demo all the way through our trial period to quickly getting us set up. Our office has breathed a sigh of relief at having a more nimble and intuitive product to record time & expenses. We were able to quickly set up clients due to the ease of integration from Quickbooks. We love the ability to change reports easily based on what is useful for us and to be able to adjust invoices fairly easily based on what each of our clients like to see. Our staff training has so far been quite minimal as it was easily picked up by everyone. We are in the early stages so we might run into problems later but so far so good. This program also has the flexibility to help us figure payroll overtime with reports rather than having to wrangle the information from an excel type exercise. We have not used this software for any project management type of viewpoint and there are probably better programs out there if that is your mail goal for roughly the same price. However, if you are looking for a time & expense recording, payroll and invoicing program -- especially if Quickbooks integration is also a pro -- then this is a good bet. We have not had to go back to technical support very often as the program is very easy to pick up on. There are lots of options for invoicing looks as well so you will be able to find something that will work for you. There are some quirks or shortcuts that the program uses so please use the set up team and don't be afraid to ask questions if you don't understand because they are very responsive.

Pros

Ease of Use for time entry and set up
Technical Support
Mobile App
Quickbooks integration for both online and Enterprise version

Cons

There are some quirks to the product as far as knowing where to click to make changes. Minor issue really and is covered by support calls pretty quickly.

Review Source
 
 

Tonya from She's Social
Specialty: Other Services
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Big Time

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Big Time delivers. It's easy to track time and create factual invoices for clients. The various plans means there is an economic solution for all.

Cons

No real cons. Plenty of help available for setup, please take advantage of the help. Going it alone will just lead to frustration for some.

Review Source
 
 

Matthew from Sparhawk Group
Specialty: Engineering
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Service support is the worst possible.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Once you are running it is OK. Our previous bookkeeper had several customized reports that worked well. Good for ease of timesheet.

Cons

I own a small engineering firm. We hired a new bookkeeper and she had questions and needed a bit of training. Nothing out of the ordinary.

To get to a human is impossible (please fill out a work ticket with your issue and we will respond to you when we get to it). To talk to a human is impossible. As owner I have called 4 times requesting support. We have repeatedly ask to PAY for support and how this is done-- the email response was Yes. No pricing and no next step.

Spoke to service manager who said she would address immediately and that was a week ago with crickets ever since. DO NOT expect any level of human support. Expect support will have to be extracted at an extreme cost of time and effort.

Review Source
 
 

Vanessa from DPS
Specialty: Management Consulting
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Best accounting program !

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

There is nothing that I do not like ! Recommend it 100%

Pros

Easy to use, I love that it makes tracking and exporting sales to Quickbook so so easy. The support staff are very helpful all the time to solve any issues that you can have . I love the ability to watch webinar and speak directly with customer service any time I have a issue .

Cons

You have to manually sync with Quickbook online but it is not a big deal for me so I am pretty happy with this software .

Review Source
 
 

Areane from FSPMI
Specialty: Other Services
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

Awesome Software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very easy to use software and really helped me a lot. User- friendly and convenient. A must software!

Cons

None so far. Keep it up!

Review Source
 
 

Anthony from Western
Specialty: IT Services
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

May 2018

May 2018

Spectacular 10/10

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

What I liked most about BigTime was how user friendly this product is as a whole. BigTime really nailed a great balance of professionalism and fun with a huge time saved.

Cons

It took me a few days to get the hang of it after switching from our previous product, I will never look back after using BigTime.

Review Source
 
 

Harold from Data Centric Solutions
Specialty: Engineering
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

fast and easy

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

it's quick to add entries and easy. I can add or update entries with easy. I login and add each expense as I go because it's so easy to use

Cons

I wish I could type in a category entry instead of selecting from the pull down. another cute feature would be to have default values for project/budget because I only have 1 project to track.

Review Source
 
 

Donald from Rialto
Specialty: Marketing Services
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

A Must Have

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

BigTime is a must have for retail or Ecommerce companies. It makes tracking and exporting sales to Quickbooks incredibly easy!

Cons

Could be considered to have a steep learning curve. This software is not for the beginner accountant!

Review Source
 
 

Stefanie from Geneva Global Inc.
Specialty: Other Services
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

BigTime Meets Unique Timekeeping Needs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, I am very pleased with the features offered by BigTime Premier. Their support staff is completely helpful and has efficiently helped us solve most issues. The overall system has the ability to be customized to our company's unique needs, including many features that other time keeping software seemed to lack (such as overriding custom billing rates per person per project depending on their role). Their robust reporting system also offers very valuable data, though it can take some time for users to acclimate themselves to how the reporting function operates. BigTime Premier continues to evolve and roll out new features, many of which have been very useful to our operations.

Pros

Flexible billing rate system (granular system allows custom rates for specific employees, projects, tasks, or other criteria); Reporting allows for various custom report configurations; Clean interface that is easy for time-entry users

Cons

Reporting is not the most intuitive, especially with different report types offering only certain fields; Permission groups are sometimes dependent on other permissions, occasionally allowing users access to items they should not see in order to be able to access some other features (ie: for users to alter custom bill rates on projects, they also have the ability to alter project information that should only be edited by admins)

Review Source
 
 

Miaka from Bertz-Rosa Strategy & Creative
Specialty: Marketing Services
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

BigTime Saves Time!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I really love having the ability to watch webinars and speak directly with customer service any time I have a question.

Pros

BigTime is the easiest method we have found for timekeeping. It is of utmost importance that we accurately track our hours worked per project so we can accurately bill our clients. We also create and send our invoices through BigTime which we can then link to Quickbooks Online. It is seamless and beyond easy!

Cons

I wish I didn't have to manually sync with Quickbooks Online. I often forget and it would be nice if BigTime synced maybe every so often on its own.

Review Source
 
 

Tom from Engneering
Specialty: Engineering
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Outstanding Time and Billing Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Support team has been friendly and very helpful!

Pros

User friendly interface with numerous features. Has saved me hours of time with my monthly invoicing. The ability to know where my staff is being utilized and what projects are most and least profitable.

Cons

There is nothing that I do not like yet, but you do need to invest the time to get all the benefits.

Review Source
 
 

Renee from AJ Tutoring
Specialty: Other Services
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2018

April 2018

Time Tracking Made Easy

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

We have a very complex payroll system and Big Time has been able to accommodate our needs. They've also assisted me in setting up specific reports that we use.

Pros

Big Time not only has an exceptionally easy interface for our employees - but their support team is also fantastic and super responsive when/if questions arise.

Cons

None that I can think of. Whenever we have an issue arise, support team is quick to assist.

Review Source
 
 

Rita from Three Cs
Specialty: Accounting/Taxes
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

April 2018

April 2018

Does what it says on the tin

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would recommend

Pros

- Easy to use
- Helpful staff
- App does not crash all info on their
- Makes life easier when doing repetitive tasks

Cons

no cons really, price is okay I guess but have seen cheaper when shopping around for me it is affordable but not sure if this would be the case for smaller businesses

Review Source
 
 

Nicholas from Nicholas Agneta Architect
Specialty: Architectural
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Disappointing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

When I subscribed, I made a specific request to be able to start sending out invoices. I am a very small business, that grew quickly, and was very behind in my billing. When the first tutorial began, I asked the presenter if would be able to submit an invoice at the end of the tutorial. They were not aware that was my critical need and proceeded with the tutorial for setting up the background information for the product. I would have to take another tutorial before I could submit an invoice. After the first tutorial, I want back to my old system of invoices....a little clumsy, but effective...I was really disappointed that the tutorial was a canned script, and my request to get an invoice produced on the first tutorial was not provided. I realized Big Time was not flexible in this way. I realized I am too small to have a staff person assigned to managing the software, so I want back to doing the excel spreadsheet.

Pros

Seems ok...the sales people were good....I wish I had the time to learn the system. but I was not able to get an invoice out.

Cons

did not get good initial responce for support. They are probobly good for a medium to large company.

Review Source
 
 

Max from The iFish Group, inc.
Specialty: IT Services
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

BigTime is a great software for managing time entries!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I like it overall. I think a Chrome extension/Firefox plugin for the timer would be awesome. I currently use Toggl for tracking my time time throughout the day because of that, I then use BT for the actual timesheet.

Pros

I think that the usability of the timesheets is very high, as well as the ability of administrators to go back and adjust entries.

Cons

I think that there are some areas that could be developed a little more, mainly My Company > Project List > Project. I think a standalone section for accessing a project could be helpful, rather than needing to stay on the list. However, I also see a lot of cases where the list is helpful. Maybe a popup window or a separate section that gives the user a larger view of the Project they are working on.

Review Source
 
 

Sean from AJ Tutoring
Specialty: Other Services
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2017

November 2017

BigTime is Intuitive, clear, and easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

The interface is clear and easy to use. It didn't take long for me to get the hang of it after my manager explained how it worked.

Cons

One time our company's file got corrupted resulting in everybody having to manually re enter their time.

Review Source
 
 

Deni from Delta Think
Specialty: Management Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Love Big Time

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Brea deserves a trophy for all she does!

Pros

It is so easy to use, I learned it in a day. Our "onboarder," is prompt to respond and has the ability to answer each and every question. It's a very personable group. The UI is clean and simple, and you can customize almost anything.

Cons

Can't do some more granular stuff we need, like weekly (rather than monthly) resource allocations, and there are some necessary workarounds, but it still is going to save us so much time.

Review Source
 
 
 
Showing 1-20 of 292

Charlotte from Challenge Towers, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Expense/Time Tracking Made Easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

That it sync with our Quickbooks account, makes tracking time and expenses easy and accessible to our employees who work in the field, and the support team is always prompt and helpful.

Cons

The mobile app can be glitching. I recommend to our staff to enter time and expenses on the app, but to review and submit them through the desktop version.

Review Source: Capterra

  Response: BigTime Software, BigTime Software, Inc.

Date: October 2018

October 2018

 

Charlotte,

Thanks a bunch for posting this review - it really does mean a lot to us that you've taken time and effort to post this for us! We are very pleased that our software is making tracking your time and expenses easy and we work hard to provide excellent customer service, so we're happy to hear that your experience there is positive as well.

We understand your issues with the mobile app and we've recently done a fair amount of work to update and correct some of these glitches. Please be sure and download an updated version from your app store and many of these issues may now be corrected.

We hope this helps! Thanks again,

The BigTime Customer Success Team

 

Robyn from ADL Planning Associates
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

BigTime Review - Landscape Architecture Firm

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been using BigTime for almost four months. It is my first time using this system for billing and invoicing. I wish that the knowledge base included more detailed & in depth information, & that the webinars were different & went more in depth as well.

Pros

For the most part, the features are easy to use. The invoicing system self populates so it's nice being able to have a complete invoice with only a few easy steps.

Cons

Invoices should be able to updated fully after created.

Review Source: Capterra

  Response: BigTime Software, BigTime Software, Inc.

Date: October 2018

October 2018

 

Robyn,

Thanks so much for taking the time to post a review for us here at BigTime. We sincerely appreciate your feedback and could not be happier that you're finding our software easy to use! Regarding the knowledge base, there is actually a tremendous amount of information there, regarding billing and invoicing. Here are a few links that might help:

http://kb.bigtime.net/using-bigtime/#invoicing
http://kb.bigtime.net/using-bigtime/invoicing/invoicing-in-bigtime-an-overview/
http://kb.bigtime.net/using-bigtime/invoicing/setting-up-billing-rates/
http://kb.bigtime.net/using-bigtime/invoicing/creating-draft-invoices/
http://kb.bigtime.net/using-bigtime/invoicing/creating-draft-invoices/creating-timematerials-invoices/
http://kb.bigtime.net/using-bigtime/invoicing/creating-draft-invoices/creating-percent-complete-invoices/
http://kb.bigtime.net/using-bigtime/invoicing/customizing-invoice-pdf-output/

And that's just a few!

The Big Time Customer Success Team

 


October 2018

October 2018

Support Staff is Great

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

It's a love/hate relationship but when I start getting anxious Support is right there and quick to respond to assist.

Pros

Very easy to use as an employee to add time and see individual reports.

Cons

Submit button isn't on the time sheet so you have to leave the page to submit your time sheet.

Review Source: Capterra
 


September 2018

September 2018

Helped to improve time tracking and project management

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

We did not have a proper tracking tool before using BigTime. We are now able to identify a lot more efficiently the time dedicated to each project and customer, thus making our planning better

Cons

We did not have any issue with the product so far

Review Source: Capterra
 

Desiree from DAL Projects
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Big Time is the solution to consultant invoicing!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We've saved SO much time, and we can pump out invoices so quickly now at the end of the month!

Pros

Super easy to log time and expenses both on the desktop, and on the go.

Cons

It doesn't really work well with Canadian tax rates, so we had to break into the back end and do some reverse engineering to code with our taxes.

Review Source: Capterra

  Response: BigTime Software, BigTime Software, Inc.

Date: September 2018

September 2018

 

Desiree,

Thank you so very much for posting another review for us here at BigTime - we love hearing from our users and it's always a pleasure to hear from one who is as excited about our software as you are! We're very pleased, too, that we're saving you time and money and helping you get your invoices out the door quicker, which is making your business more healthy in the long run. Please let us know if there's anything else we can do for you!

Thanks again!
The BigTime Customer Success Team

 


September 2018

September 2018

Easy to Use software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of Use. The software is very intuitive

Cons

Invoicing is not as feature rich as I would like.

Review Source: Capterra
 

Tanya from In The Black Bookkeeping, LLC (Loveland, CO)
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Great time tracking program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Customer support has been helpful getting things up and running and when I run into questions.

Pros

It's easy to use and the employees like it

Cons

It sometimes disconnects from QuickBooks

Review Source: Capterra

  Response: BigTime Software, BigTime Software, Inc.

Date: September 2018

September 2018

 

Tanya,

Thanks so much for taking the time to post a review for us here at BigTime - we really do appreciate all of the feedback and we could not be more excited to know that our software is easy and saving you (and your employees time)!

Please let us know if there is anything that we can do for you here at the Customer Success side of the house - we're always happy to help.

Thanks again,
The BigTime Customer Success Team

 

Sarah from Silicon Transportation Consultants
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

BigTime Timesaver

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Really like the personal service, support has been excellent, and we are so thankful to finally have an accurate system in place for invoicing directly from our timesheets.

Pros

BigTime has successfully moved our invoicing from a painful manual task to a simple automated one

Cons

We are just in our first month as users and so far everything is going great!

Review Source: Capterra

  Response: BigTime Software, BigTime Software, Inc.

Date: September 2018

September 2018

 

Sarah,

Thanks so much for taking the time out of your busy day to write a review for us here at BigTime. We really appreciate everything that you have to say and we could not be more pleased that we are saving you and your company time and money - that's one of the reasons why we exist! We are also very happy that you are pleased with our customer service and support - we work very hard to provide the very best experience for our users - please do not hesitate to reach out to us if there is any other way we can help!

Thanks!
The BigTime Customer Success Team

 

Shawn from OKB ARCHITECTURE
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Highly Recommended!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Excellent app. We have been using for 3 years and was the best investment. User interface is very intuitive, integrates easily with quickbooks and the customer support is EXCELLENT!

Cons

Have not really run into any issues this far!

Review Source: Capterra

  Response: BigTime Software, BigTime Software, Inc.

Date: September 2018

September 2018

 

Shawn,

Thanks so much for letting us know how things are going for you and for saying such wonderful things about us! We work hard to provide you the best service and product possible, and we're glad we're hitting the mark for OKB! :)

Please do not hesitate to reach out to us if you have any questions, comments, or issues!

Thanks again,
The BigTime Customer Success Team

 

Sabrina from All About Pavements, Inc
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Small Business affordability

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love that it syncs with QuickBooks and makes my life easier.

Cons

Took me a little bit of time to figure out exactly how to set it up.

Review Source: Capterra

  Response: BigTime Software, BigTime Software, Inc.

Date: September 2018

September 2018

 

Sabrina,

Thanks so much for taking the time to post a review for us here at BigTime - we know your time is valuable and it means a lot to us that you'd let us know how we're doing! We're very pleased that out software and service are helping you do your job quicker and easier - please let us know if there is anything we can to to assist you more!

Thanks again,
The BigTime Customer Success Team

 

Eman from The Results Companies
Number of employees: 10,000+ employees Employees number: 10,000+ employees

August 2018

August 2018

BigTime saves the time in timekeeping!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

If you want to have the confidence in the accuracy of how many hours you bill your client for a certain project or if you want your employees to save time in creating their timesheet, choose BigTime!

Pros

BigTime saved us from doing biologs, logging out and also the need of us to keep track by ourselves the time we spent for a single project. It is an online application where you can input how many hours did you consume just to create or to lead a single project versus the other projects that you are doing.

BigTime saved me more time in logging in and logging out, and also keeping track with how many hours of work I did for the day.

Cons

What I don't like about BigTime is that sometimes when you submit your timesheet, it creates duplicates times. So instead of just sending 40 hours of work in a week sometimes it gets doubled or tripled.

Review Source: Capterra

  Response: BigTime Software, BigTime Software, Inc.

Date: August 2018

August 2018

 

Eman,

Thanks so much for posting a review for us here - we really appreciate everything you have to say and your taking the time to post a review. :) We are very pleased that our software is saving you time and freeing you up to do your job and run your business - that's precisely what we created BigTime to do!

Regarding your duplication of time, please do not hesitate to reach out to our Support team (support@bigtime.net) if this persists, as this is definitely not the norm for BigTime functionality. We'd be happy to help out and get this corrected. :)

Feel free to reach out to us on the Customer Success Team as well.

Thanks again,
The BigTime Customer Success Team

 

Mariela from JDB
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Admin

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My experience has been very good. No major issues to address.

Pros

Very user friendly and easy to navigate.

Cons

Have not run into any serious problems.

Review Source: Capterra

  Response: BigTime Software, BigTime Software, Inc.

Date: August 2018

August 2018

 

Mariela,

Thanks so much for posting a review for us here at BigTime! We sincerely appreciate all of your feedback and we're super excited that our software and customer support have been providing you with a positive experience.

Please do not hesitate to reach out to us if you have any questions, comments, or issues.

Thanks again,
The BigTime Customer Success Team

 

Carrie from Story Partners
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Quick customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

login.
but it was merely that i was using the wrong link.

Pros

ease of navigation when entering data and information for our timekeeper

Cons

the saving time takes a little more time than is ideal.

Review Source: Capterra

  Response: BigTime Software, BigTime Software, Inc.

Date: August 2018

August 2018

 

Carrie,

Thanks so much for posting a review for us here at BigTime! We're so pleased that you are happy with our product and our customer service - please do let us know if there's anything additional we can do for you.

Thanks again,
The BigTime Customer Success Team

 

Terri from Starner Tax Group
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

BigTime review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I use it daily, and I do like the system. There is a lot I don't know how to use, but hope to get more familiar with it.

Pros

It is user friendly once you get to know the system. I hope to be able to get myself more familiar with it.

Cons

There really isn't anything I don't like about BigTime.

Review Source: Capterra

  Response: BigTime Software, BigTime Software, Inc.

Date: August 2018

August 2018

 

Terri,

Thanks so much for posting a review for your BigTime - we're very pleased that things are going well for you and to hear that there's not anything about our product that you don't like!

There are many ways to learn more about BigTime and its features - here are just a few:

The BigTime Knowledge Base - hundreds of step-by-step articles on how BigTime works: http://kb.bigtime.net/

The BigTime Blog - brand new articles almost every week about new ways to leverage the features of BigTime: https://www.bigtime.net/blog/

The BigTime Webinars - weekly live training where you can ask real-time questions: https://www.bigtime.net/webinars/

The BigTime YouTube Channel: hours and hours of recorded training at your fingertips: https://www.youtube.com/channel/UCDr27IE3VSKwe8po3IzDwCQ

All this is 100% free as well, so enjoy! Also, do not hesitate to reach out to us if you have any questions - we're happy to help.

The BigTime Customer Success Team

 

Doreen from PRJ Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Big Time User

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I really like how Big Time syncs with Quickbooks, It really makes it easy to keep all my records in one place.

Cons

It took a little getting used to at first. But once I got it down, I get through it pretty easy now!

Review Source: Capterra

  Response: BigTime Software, BigTime Software, Inc.

Date: August 2018

August 2018

 

Doreen,

Thanks so much for taking the time to post a review for us here at BigTime - we truly appreciate getting feedback from all of our users, and we're very pleased that we're making your job easier! Please do reach out to us if there's anything we can do for you - our job is to make you more successful with your BigTime!

Thanks again,
The BIgTime Customer Success Team

 

Jodi from Targus Associats
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

it's easy to use and connects directly to quickbooks

Cons

some of the reports do not have the categories broken down like I would like

Review Source: Capterra

  Response: BigTime Software, BigTime Software, Inc.

Date: August 2018

August 2018

 

Jodi,

Thanks so much for posting a review for us here at BigTime! We're very pleased that you are finding our software easy to use and that it helps you by connecting directly to your Quickbooks - that is excellent!

Regarding your reporting issues, its important to remember that BigTime's reporting is completely customizable and super flexible in terms of what you can show on your custom reports. You can use the resources below to gain additional information about these features:

The BigTime Reporting Webinar: https://www.youtube.com/watch?v=bS_lGlFvy9o

We have many KB Articles on Reporting as well. These are just a few to help get you started:
http://kb.bigtime.net/using-bigtime/#using-reports
http://kb.bigtime.net/using-bigtime/using-reports/creating-your-own-reports-in-bigtime/creating-custom-reports/
http://kb.bigtime.net/using-bigtime/using-reports/editing-reports/

We hope these help!

Thanks!
The BigTime Customer Success Team

 

Romy from PSG Global Solutions
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

August 2018

August 2018

Time Management Tool? Use BigTime!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall, BigTime is the best tool that we've used so far in checking our daily time allocation for our numerous projects. It gives us confidence that we are billing our clients accurately, and when we are questioned we can always provide those data to our client.

Pros

We use BigTime in our office in order for us to know how many hours did we allocate for a certain project or for a certain search. Before, we only rely to our end of day report or to our memory, and it is really hard to just rely on that whenever we need to bill the client already.

BigTime helped us resolve that problem by being systematic, orderly, and easy to use.

It is a web-based program so anyone can access it anytime; anywhere. It is easily integrated to quickbooks as well so BigTime is the man in terms of time entry, and client billing.

Cons

What I least like about BigTime is that sometimes it is really hard to submit our time data entries. When we click submit sometimes it duplicates the hour spent we indicated on a certain project so we need to redo it and delete those dual time entry that I think is happening because of some glitches on their back-end unit.

Review Source: Capterra
 


August 2018

August 2018

BigTime software Makes My Work Easier

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I am able to track and invoice time easily and I love the ability to post invoices directly to QuickBooks.
This is helping me send invoices much quicker. I also like having the contact information and other notes about the client all in one place. Since the software is in the "cloud" I can access it from anywhere.

Pros

Using this software is very intuitive. I like the ability to create and modify already designed reports. In addition to tracking time and expenses, you can keep basic information about your client such as contact names, phone numbers and notes. The due date tracker is invaluable as a tax preparer so I can keep on track with engagements in process and who they are assigned to.

Cons

Sometimes I cannot find the report I want but the support group is available to help.

Review Source: Capterra
 


August 2018

August 2018

Track every minute spent on projects

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

I like using it because it is user-friendly especially when you get the hang of it.

Pros

I like using this software because it enables the user to track the minutes/hours that they spent on their task/projects. This is especially applicable for recruiters that handle different projects in a week. What I also like is that you can also access the web on a mobile phone or tablet

Cons

There was a time that once you have submitted the report and review it. They are some glitches with double entries. But it was already been resolved and handled. Nothing serious and cannot be handled.

Review Source: Capterra
 


August 2018

August 2018

BigTime: The Best Timekeeping and Expense Reporting Tool Out There!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

BigTime is easy to set-up. Employees submitting their timesheet also likes it rather than the manual input to excel that they are doing because bigtime is a web-based program. The synchronization it has with QuickBooks as well is perfect and strong!

Pros

BigTime is the easiest timekeeping and expense reporting tool I had so far! Before we just used excel (manual) to track on how many hours a specific employee allocated his or her shift time to a particular project. Since our firm is getting bigger, we can no longer assign just one project to a single person, some have 2 or more projects, and it is hard to account how many billable hours we will be charging to the client, accurately. Bigtime helped us with that. It is also easy for us to synchronize it to QuickBooks. This greatly reduced the time we usually do in manually entering clients, project names or jobs, expense types, and category of labour. Plus the changes or the updates we incorporate in QuickBooks are immediately reflected in BigTime as well.

Cons

What I least like about this is that sometimes when we incorporate the number of hours we allocate in a week, and when we hit submit, it doubles the time we originally provisioned. I don't know where it is coming from, but we already communicated that to their support. It is not always, but it gives us the impression that we need to QC it or be vigilant before submitting. I hope they fix it totally so that we don't need to recheck our submissions anymore and send it as how we typed it.

There are times that the synchronization with Intuit is taking much time, and worst, fails. It is also good if I see more alerts or I get more alerts when someone submits their timesheet.

Review Source: Capterra