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Mac OS, Web browser (OS agnostic), Windows 8, Windows 10About FreshBooks
FreshBooks takes billing out of your hands and puts it on autopilot. Set up automated invoicing, online payment options (ACH and Credit Card), and late payment reminders to get paid 2x faster. Next, boost team productivity with precise time tracking and collaborative project tools, so every minute, file, and conversation is tracked and logged.
FreshBooks is a web-based accounting solution that caters to small businesses. FreshBooks serves various industries, such as marketing, legal services and business consulting, trades and home services and information technology (IT).
Key features of FreshBooks include invoicing, expense tracking, time tracking, reporting and payments management. Users can brand their invoices, accept online payments and set auto...
3,482 Reviews of FreshBooks
Average User Ratings
Overall
4.47 / 5 stars
Ease-of-use
4.5
Value for money
4.5
Customer support
4.5
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
September 2019
Frank from Prince Igor
Verified Reviewer
Company Size: 11-50 employees
Industry: Media Production
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2019
I wish I could rate it higher than a 10
Switching to it from one of those other software packages was one of the most liberating experiences of my career.
Pros
It was so easy to add and remove third party apps if and when they were needed.Plus, there were lots of options for third party apps that I could plug in or switch out as needed.
Cons
It never once made me a cup of coffee. I know that sounds like a weird joke but that's pretty much the only thing that it couldn't do for me.
Reasons for Switching to FreshBooks
I made the mistake of adding some extra services onto my QuckBooks account. It took a matter of seconds to add them. When they weren't working out for me, getting them removed took numerous phone calls and hours of my time. I eventually reached a point where it was easier to switch than to continue dealing with them.
February 2021
Beebek from Gramin Institute
Verified Reviewer
Company Size: 201-500 employees
Industry: Education Management
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
4.0
Functionality
4.0
February 2021
Why FreshBooks?
Satisfactory overall experience with FreshBooks
Pros
FreshBooks is very suitable invoice management application for startup based companies. The software supports invoicing, and what I especially enjoyed was estimating, which is essential for individual customers to estimate and for projects.
Cons
Accounting functionalities are not so good in FreshBooks
Reasons for Switching to FreshBooks
I heard it has more accounting functionalities
December 2019
Anonymous
Verified Reviewer
Company Size: 2-10 employees
Time Used: More than 2 years
Review Source: GetApp
Ease-of-use
4.0
Value for money
3.0
Customer support
3.0
Functionality
2.0
December 2019
No Two-Factor Authentication - Very bad overall security
Freshbooks has been in business for years but does not have a basic Two-Factor Authentication feature to prevent hackers from gaining unauthorized access to customers' accounts. Not having this feature borders on negligence. This is a basic standard feature that other cloud accounting software XERO and Quickbooks have had for years. Not having two-factor authentication is alarmingly bad because tens of thousands of Freshbooks customers are trusting Freshbooks with a ton sensitive company data about their finances, customers, bank information, credit card processor information, and prospects etc into Freshbooks. If hackers get a password, they can easily access this valuable information because there is no two-factor authentication to stop them from getting in. Does Freshbooks take customer security seriously? Apparently not. I emailed them about this dangerous lack of basic security features and as of December 2019 Freshbooks says there is no plan to add two factor authentication in the future. Their answer as the same as it was when I wrote them in 2018 about this problem. Their answer was that they would pass this suggestion along to their programmers so they can give it future consideration.
Pros
Ease of use and straightforward, simple interface. Easy invoicing.
Cons
Freshbooks lacks all of these industry standard security features: No Two-Factor Authentication at login. No IP address blocking to prevent certain IP addresses from logging in my account. No log/audit showing when I last logged in and out of the account. No forced internet timeout/log out when the account has been left untouched for a while. This is standard on other online accounting software and is used by most banks as a security feature.
Reasons for Choosing FreshBooks
ease of use, simpler user interface. Freshbooks' marketing is better than most cloud accounting software companies and that is what I ultimately led me to use this product.
Response from FreshBooks
Replied December 2019
Hey there, thank you for taking the time to share your review of FreshBooks. I certainly understand where you're coming from regarding features like two-factor authentication. While my colleague that you spoke with recently is correct that this isn't a feature we currently offer, I have flagged your feedback for our Product Team to review directly. This is a team we have a FreshBooks who reviews and gathers customer feedback for issues and concerns like what you've raised. If there's any other feedback you wish to provide, please don't hesitate to reach our to our Support Team at 1-866-303-6061 Monday through Friday, 8am-8pm EST or support@freshbooks.com. ^DM
October 2020
Tường from Investor
Company Size: 51-200 employees
Industry: Banking
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
October 2020
This software is extremely easy to use.Beautiful user interface, easy to operate and very profession
We work very well with the team thanks to work sharing, document sharing is quick and easy.
Pros
Completely convenient and easy. I find that overall this is a great program I use to start designing for businesses automatically. Can be combined with other apps I am using. No more spending weeks billing and sending to customers. Freshbooks will create an invoice and send it out in seconds send suggestions, track my time, invoice clients and adjust my costs for financial reporting, all in one easy-to-use. Track and control account simply, no longer spend too much effort because of many types of account simply each day. Smart reporting system combined with easy and effective teamwork place.
Cons
FreshBooks is designed with auto-leveling and data checking to ensure all numbers are accurate and logical. But since our trades are so accurate, I don't have any negative points
Reasons for Switching to FreshBooks
My friend recommended it and I invited me to use it for my project And it's easier to use, I can create estimates and suggestions and keep track of my time.
November 2020
Wesley from Self Employed
Company Size: 11-50 employees
Industry: Financial Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2020
Tons of Features and Easy to Use
Fresh Books is a must have for businesses that want to simplify their accounting software. My team loved all the options and great support. I will be recommending this software to my business colleagues.
Pros
There is so many features that any one at any level can use. The pricing options definitely made this a great purchase item to help my business.
Cons
It could have some more options on customizing reports.
Reasons for Switching to FreshBooks
Fresh Books is easier for my company to learn and use. The lower price was a bonus.
