Great Service

Pros

The staff at Race Entry always provides great service and are always looking for ways to help out.

Cons

I would like it better if the user could upload lists of people rather than having to get their staff to do it for us which creates an extra step.

Exceptionally great customer service

Superior service. They make it easy for me.

Pros

The fee is lower and the service is way better than Active.com. Emailed questions and requests are addressed immediately.

Cons

I have an idea for a feature: For annual races such as the LL, create standings with course records and division records. I am sure fast runners would like to see their name on top of the list.

Krispy Kreme Challenge RaceEntry

RaceEntry has been an asset for registering participants for our race and our representative has been extremely helpful and supportive.

Pros

Our representative is extremely helpful with setting everything up and answering our questions.

Cons

The platform is slightly difficult to use. Our organization has a large number of members and sometimes it can be difficult to teach everyone how to use the website.

Thanks

Been very happy with the website, the prompt payments and particularly [SENSITIVE CONTENT HIDDEN] great customer service.

Pros

Many options, fields. Easy to edit the race description.

Cons

Just a matter of learning what field does what I need it to.

Race Entry ease of use

Pros

Race Entry is very easy to use. It is extremely easy to use year over year, I love the fact that i can just copy last years race entry, registration and marketing pages and just update them to this years information. The graphs that they have that show timelines from previous years of when people signed up are very helpful in our e-mail marketing campaigns.

Cons

It was not as intuitive the first year i used it, there were too many options that were not spelled out clearly, but after just a little practice it became very easy to use. I am glad that I had a Sales/Customer Service person who walked me though all the features the first year.

Race Entry

Experience has been amazing. In particular customer support has been exceptional from day one, as he even answered a late night text message on the eve of our race.

Pros

It just makes everything about the race so much easier to handle. Being able to use promo codes at various levels is a huge plus for us when working with our sponsorship packages. Being able to copy a race from one year to the next is also very convenient since very few things change for our race.

Cons

Haven’t found any issues. Some of the formatting on the registration page with background colors can look bad sometimes though.

Race Entry

Pros

The customer service is the best. It’s also easy to duplicate our events.

Cons

- not user friendly - needs a face lift that is more 2018 - features to add multiple admins so you don’t have to add in every event. - make the registration options more flashy

Great Platform for Race Directors

Customer service is outstanding.

Pros

I like all of the reporting features and the ability to fundraise.

Cons

There were a few times I needed assistance with changing the race fees. It wasn’t allowing me to do it, or it wasn’t working.

Race Entry Customer support is fantastic.

We use Race Entry for a benefit function. We are very satisfied with the results and ability to track our growth.

Pros

Easy to use. Has useful functions. Reasonable cost

Cons

Certain functions are a little hard to find until you understand what they are doing. Customer support was very helpful in guiding me or helping me with questions.

Great product. Great customer service.

Stellar customer service. They had an answer for every question I threw at them!

Pros

I like the automation of the features they offer--- it saves time, money, and effort!

Cons

It's all great! I only wish we used RaceEntry sooner!

Software has been exceptionally easy to implement, administer, and user friendly on the front end.

Pros

Our account manager, has been phenomenal in responding to our questions and assisting with any needs that we have with the software. His hospitality and willingness to assist at any time has elevated our experience with Race Entry. The platform is very user friendly on the front end for our participants and we have received very positive feedback in regards to Race Entry in comparison to the previous platform we used. The registration pricing is competitive and the donation fees are good. The software allows us to sale merchandise during the sign-up process which helped increase our overall merchandise sales for the year by 130%

Cons

Changes that can be made to the front end are quite basic; however, they fulfill every need we have and can still be influenced enough to present aesthetically to the customer. We saw our online donations go down when we began to use Race Entry due to a button that allows a participant to move through the donation page quickly without having to scroll through the page.

Very happy with the customer service, product reliability, and low cost.

More than a service--a partner for run/walk/race registration.

Pros

Race Entry is a great value. We evaluated a handful of similar services before selecting Race Entry for our 5K/10K, and we're glad we selected Race Entry. The product is fairly easy to navigate and produces data that perfectly meets the needs of our race timer and marketing team. Customization options are good. Most of all, the customer service--almost always a fast reply even during non-business hours--is unparalleled. The price is less than other services as well!

Cons

If anything, it would be nice to customize the backend dashboard or maybe have more fonts to pick from.

Race Entry review

Pros

General ease of use and number of functions. The ability to create a race map (although not really possible for trail runs) is a nice feature

Cons

No option for secondary charges/changes after registration (i.e. letting a participant update their profile or change races if allowed. Sometimes these changes incur a fee and there is no way to let the participant make these changes or pay these fees within the platform. Changes can be made on the backend, but it would be very useful to allow participants to manage this themselves. Perhaps allowing them to set up “profiles” would allow this?

Race Entry: First Place for Race Registration

I've used Race Entry for several events now, and have yet to find a better alternative. Highly recommended, if you can find some in-depth tutorials, or someone else who has used it before. Still, their customer service is on point, so any questions you have will be answered one way or another.

Pros

Race Entry allows you to create a racing event and manage the details, including the trail(s), participants, merchandise, and funding. You can also search the results of the race (and others you may be interested in), as can the participants. There is a free demo, and the map creation is free as well. There are also little features that you wouldn't think of immediately, such as the ability to customize the colors on your registration. There's a lot to work with.

Cons

The tutorials could be a bit more intuitive, and there aren't many online that I could find. The tutorials given are simple and easy, but they don't go too in-depth, and you'll have to figure out a lot of the software yourself unless you want to contact customer support (which, thankfully, is really good).

I love Race Entry

Our move to Race Entry was the best thing we did for our race. It is clean and functional and is so easy for me to use as an administrator. When I have a question, it is always answered quickly. I highly recommend Race Entry!

Pros

I love how user friendly it is. It is easy for me to find what I need when I need it.

Cons

The registration form can be a little difficult to modify once you've published it

Race Entry Review

Since using Race Entry, my race numbers have increased, and the ability to manage large numbers of registrants has gotten easier.

Pros

The ease of use, the stats, the customization.

Cons

The unsubscribe button doesn't seem to work.

Best customer service

The marketing tools are impressive - the referral system and the fundraising options really help attract participants. Most importantly, the customer service is five star. I think I am a mess to deal with, but Customer service agent is persistent and patient. he is quick to respond and resolve. You can't get that kind of personal attention from other sites.

Pros

This is by far the most attractive system out there. The registration site is bright and attractive as well as being user friendly. The reports are easy to pull us, the options for marketing and fundraising are the best I have seen on the market.

Cons

Can't think of any. I have not found anything I don't like. I am not kidding.

Ready for year 2

We have had amazing customer service and they are super responsive to making ongoing improvements for specialized races.

Pros

Pros: #1 Customer Service. It doesn't requite a participant to create a special account or sign up for anything other that your race. Love the year to year trends graph. We can easily see where we stand compared to previous years. Imported all of our data from "another cumbersome platform". Very simple to customize the look even for technologically challenged. Love the ease for participants to check out and register large groups.

Cons

The "check in tool" did not work well for us last year, though we have heard that it is fixed and will work great for our event in May. We wish there was more flexibility on the way teams are set up. We have a non-conventional race.

Great System for Event Registration

My overall experience with Race Entry has been great. They have a great product and excellent customer support.

Pros

The online system is easy to use and navigate. There are a variety of tools to help grow registration and I like the year to year revenue and participant comparisons.

Cons

I don't have any real complaints about the system. It works well for our events.

Great company to work with!

LOVE RACE ENTRY! They take great care of us!

Pros

It's easy to set up events and has great features to help me take better care of our race participants.

Cons

I wish it were a little more clean and looked more up to date. Overall it's great, but I feel like the look could be a bit better.

Useful but couldn't get money back

See pros and cons...

Pros

Easy to use and navigate. Was able to print of racer's information.

Cons

There was a racer who paid twice, and we tried to contact you but no one responded and we had to deal with refund including the money you received. I would like to be able to print off a list with the racer's name, age, shirt size, and race so we could highlight check ins.

Great Online Option for Regsitration

Almost a little too helpful with the set up. I could easily do 99% of it on my own. I just had one minor question. You have done a great job at making a user friendly system so let your users enjoy it! It would be nice if the payments we received from you included a list of the participants those payments cover. We can figure it out fairly easily with the dates but it would save our bookkeeping staff that extra step of looking it up. Overall, a great and wonderfully positive experience.

Pros

It was super easy to use and super easy to set up our race. Lots of features that we have the option to use as our race (hopefully) continues to grow in popularity. Also, it was easy to get in touch with customer support with any questions we had.

Cons

None - it was a huge improvement for us over our previous system.

Walk 4 Warmth

N/a

Pros

It was easy to edit it. The function of the registration page was very successful.

Cons

The complexity of finding log in information from the racers. With our race managers help we were able to figure it out.

I have used many and this is the BEST race registration platform out there!

We were able to sign up thousands of participants and their growth tools helped us to get more runners.

Pros

Super easy to use software. I especially love their customer support. They have made more than one custom feature for me and it was finished quickly!

Cons

I wish there was more TLC to the fundraising pages. They work great, and helped us raise money, but I think they could refine the design a bit on this part of their software.

A great product with some bugs

It has been okay. Sometimes it is frustrating when the settings are so rigid and it takes a far amount of time to get it fixed.

Pros

The way the data is collect and easy of registration.

Cons

The lack of flexibility and customization.

Race review

The race process has been so smooth, and we have loved working with team.

Pros

How easy you can view the Dashboard to check on stats and financials.

Cons

Not as easy to see what kids are registered under parents.

This has made my life so much easier

This has simplified the registration process and given the participant an opportunity to fix or change their registrations without needing to contact race officials. We have to do very little to get the information we need from participants. It has completely streamlined the whole process.

Pros

It is very intuitive - it is clearly designed by someone who has had frustrations with past platforms.

Cons

Sometimes I have to go looking for features that I feel should be easier to find.

2nd year with them, and will continue

We grew our participant number, we got better customer service, and there was no cost to use the software.

Pros

The growth tools have helps us increase our numbers for our women's half marathon this last couple years. I also love how easy it is to use. We save a ton of time with their data management tools.

Cons

I wish I could choose fonts on the registration form. The font they have is not bad, but it would be nice to have that flexibility.

Race entry review from large race

Pros

the data analytics options were easy to use and had great tools

Cons

The learning curve can be steep at first

Race Entry review

Pros

There are lots of options and you are able to copy your data over from year to year.

Cons

The cost that it takes to operate it and the fact that there is nothing that perhaps makes you go through everything to make sure you have everything filled out to be successful.

Registration platform

My account rep is VERY responsive to my needs. He has implemented the requests I have had to the platform and helps me when I can't make something right.

Pros

I like the ability to customize the registration page with colors and questions easily. The creation of races from one year to another is seamless. Very nice and only takes a second.

Cons

Adding images to emails is a little unclear if they attach in the confirmation email. While the graphs are nice to have, they are still missing some more in depth data points. The email platform that we send to participants has an antiquated look. Very basic looking. The formatting capabilities are limited in the form.

Fantastic Help

What was most amazing was the personal call I received from Race Entry when I first signed up. I was so nervous to be a first time race director and I hardly knew what I was doing. They called shortly after I had signed up and I happened to still be working on setting up my race. They were able to answer my immediate questions and help me feel confident in their services. It was the best customer service I have ever experienced!

Pros

It was fairly intuitive to use and I was able to quickly get my race set up and managed. I loved how easy the links were to set up and share.

Cons

For a first timer, it was a little overwelming because there is so much there and available! I didn't have the time to really learn what I could do with the program to use it most effectively. There is a lot there that doesn't apply neccissarily to a first event but will hopefully be useful for future/repeat events.

Small Organization Fundraiser Use

Love it! Would 100% use it again.

Pros

It was super helpful with organizing registrations and made keeping track of the registration funds so simple.

Cons

The only thing I would change about the software is to make the interface a bit more customizeable. We wanted to incorporate some student developed design in our portal but weren't able to.

Rock Solid Product with Stellar Customer Support

Very quick to respond to needs, and support emails. We have been very pleased to use Race Entry for our needs.

Pros

Race Entry is intuitive. Features are easy to find and work the way you would expect them to work.

Cons

No support for multi language. We are limited in which races we can use with Race Entry because we can only use English.

Worth the Money!

Very good. Customer service is excellent.

Pros

Access to wording and ease, ability to add what we wanted such as maps and pictures

Cons

Maybe too many buttons? I was always trying to find the spot that I was trying to get to. Of course, that's probably more user error than the actual software. :-)

Race Director

Pros

Easy to use with options for discount codes and adding family Members

Cons

All worked great for us! Only glitch was we found it hard to naviagte runners logging in to change their info.

Great Customer Service

Very positive experience. Organizing my Fun Run had so many details to attend to and Race Entry made the registration process stress free.

Pros

I LOVED that I had one representative assigned to me who I talked to on the phone! I prefer talking over email in order to clarify instructions. She either answered promptly or returned my message in a very timely manner. I had a number of questions along the way and they were answered clearly and correctly.

Cons

My only somewhat negative experience was the fee added to the participants entry fee. I understand that a service needs to be paid for but I actually thought I was going to incur that fee as opposed to the registrant. However, I have not had any negative feedback from the participants so this is minor.

Easy to use!

Race Entry is really easy to work with and they are able to customize things to fit the needs of the races I host.

Pros

I really like how easy it is to set up. The customer services is great and they can customize to fit my needs.

Cons

Nothing really. Although I wish (and maybe they do this and I haven't looked into it) they did chip timing for events.

Love this software!

Would use this software again, in a minute!

Pros

Wide audience. Actually worked for me in Atlanta, Ga

Cons

Pricing is the main issue with the software.

Race Director's view

My experience with Race Entry has been incredible. Customer support is incredible. They get back to me within an hour with the correct answer that keeps me moving.

Pros

I love the ease of setting up races and tracking data. It is really easy to create a new race from an old one.

Cons

Having the ability to group/alphabetize data would save me some time when I download data.

Review from Miki

Nothing bad, all great!

Pros

Excellent Customer support! we have been using Race Entry for 3 years and it gets easier every year :) Not to mention, whenever i need help, he is there! So appreciative.

Cons

I wish charity page is separate from race fundraiser.

Race Entry Review

Pros

Ease of use and options available for a race

Cons

Flexibility not there for non race events

Review - Race Entry for 2018 SFS RunWalk

Very happy, Customer support representative "rocks my world"! I've used 4 different race registration sites for various runs I've coordinated, this one is pretty stellar.

Pros

- Ease of team to register - Ease of obtaining information on registrants - Separate hubs with list of teams and teammates information

Cons

- No cons that I can think of, as far as registration site go, I'm happy with it.

Great program

Pros

The ease of use and the customer service we receive

Cons

The look of the program. It could look more professional and modern

Innovative, Easy to Use Registration System

Pros

We love the software for their ease of use! It is very innovative and works well with what our company needs it for!

Cons

We wish there was a way to add fees to the registrants accounts after they have purchased.

Best friend of a race director

Pros

Reliable app with an intuitive interface and robust out of the box features.

Cons

Would enjoy greater ability to plot year over year registration results with timelines aligned.

Overall good

Working with my account manager has been fantastic. Great and quick responses!

Pros

It is easy and to create races and edit information about them. I love the map builder.

Cons

Options are hard to find, options are limited for presentation.

Easy to Use Software

For a small non-profit race like ours, this platform has been the perfect solution.

Pros

The platform is easy to set up, very easy to use, it puts all of your information in one easy-to-access place, and it gives easy access to all of your timing people and other vendors. I wouldn't use anything else!

Cons

The charts and graphs are buggy occasionally and not always intuitive.

SUPER EASY TO USE~

Overall, I loved using race entry. I tried using a few other platforms but found myself leaving because of confusion. We will be using Race Entry for our yearly fundraiser event!

Pros

This software was a breeze! I loved that all the payment came directly to my business and I didn't have to worry about collecting money. I also enjoyed the feature to personalize the main race page as well as the questions that were asked! Great for collecting data!

Cons

Some of the menu categories were a little tough to navigate but I got the hang of them!

Great tool, but could have more customization options.

Pros

Does exactly what it says - registrations Easy to setup Easy to implement promos

Cons

The registration page is not flashy and could use more custom field options