Rescue Software


 

Rescue by LogMeIn is a cloud-based remote support tool that helps organizations provide technical support to their customers. The product caters to businesses of all sizes. Key features include remote support, mobile support, video support, security, integration and API, administration, reporting, customization and branding.

The remote support feature helps users reboot and reconnect during troubleshooting, even if the devices are unattended. Troubleshooting performance can be monitored through remote diagnostics, which show a summary of all processes and services.

The video support feature enables users to perform virtual walkthroughs. The system integrates with services such as ServiceNow and Salesforce to facilitate customer engagement and track help requests.

 

Rescue - Administration center
 
  • Rescue - Administration center
    Administration center
  • Rescue - Customer screen share
    Customer screen share
  • Rescue - Instant chat
    Instant chat
Supported Operating System(s):
Web browser (OS agnostic)

63 Reviews of Rescue

 

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Software Advice Reviews (1)
More Reviews (62)

Showing 1-1 of 1

Christopher from Crosson Agency
Specialty: Transportation
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

A Good Remote Access Tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

All in all a good remote access tool that has a lot of functionality and options

Pros

There are a lot of options to initiate the remote access sessions. PIN codesm, SMS, Email, and other ways as well.

Cons

Some of the features that you can use are slow and take some time to figure out the File transfer feature seems to take way to long.

Review Source
 
 
 
Showing 1-20 of 62

Christa from Gain Capital
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2018

September 2018

LogMeIn Rescue

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've used this in a business setting when I worked technical support. It is an invaluable tool for accessing a users device and solving an issue in less time then a conversation can do alone. It increased the efficiency of the technical support desk.

Pros

This software provides easy access to the end users device and makes remote support so much more convenient.

Cons

If you have a user who is not computer savvy getting them to click the proper buttons to allow remote access can be a challenge you need to work through before you can address the issue that they called about.

Review Source: Capterra
 


September 2018

September 2018

It’s what the pros use

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

My overall experience has been extremely positive. It gives an extremely professional appearance using LMI Rescue.

Pros

The ability to send a url, file, or email and have someone join, letting you remotely support their computer is unparalleled.

Cons

The software states that it supports iPhone remote support, but I could never get it to function.

Review Source: Capterra
 


September 2018

September 2018

log me in remotely

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

this experience left me feeling very grateful

Pros

I love this software because when im having issues on my desktop I call customer service and it can assist me remotely

Cons

I honestly have no complaints except for the hold time to get a rep

Review Source: Capterra
 

Craig from Vision Wheel Inc
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

LogMeIn Rescue // Off-site IT's Best Friend

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

LogMeIn Rescue helps keep our nationwide network up to date and on the same page. Our IT department is located out of state, so this program allows them to connect to our local computers and fix issues. New computer setup, printer connections, network connections, software updates; this program helps our company thrive.

Pros

LogMeIn Rescue allows IT administrators to log in your computer to fix issues. Simple key code creation on one end, then key code insertion on the other end, allows connection of IT to control computer. From coding to fix internal issues, to printer connections. Very easy to use and allows company computer systems to stay up to date.

Cons

In the five years of use, I have not found any dislikes.

Review Source: Capterra
 

Keenan from Sardis Secondary School
Number of employees: 1 employee Employees number: 1 employee

September 2018

September 2018

Fantastic Remote Access Software to Service a Distant Computer

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

LogMeIn Rescue has allowed me to connect to any computer that I want without having to diagnose window's native remote desktop application. All of the heavy lifting is done by LogMeIn, which has allowed remote technicians to work faster and more efficiently.

Pros

Rescue is a fantastic piece of software that is used to diagnose computer problems remotely. Ranging from helping the elderly log into their email to severe computer issues, Rescue is acceptable for any problem. Rescue removes the diagnosing of remote desktop connection in windows and makes it easy. All you have to do is install the program, input the credentials to the target computer and access is granted. Rescue allows you to view the target's screen and control their computer. You can transfer files and chat to the target computer through Rescue's chat dialogue box.

Cons

To be fair, LogMeIn Rescue has some downfalls. When the target user download's the program, they have to be computer-illiterate to be able to install and access the application. Having a download that will automatically initiate a session would be awesome.

Review Source: Capterra
 

Surender from Geekshore
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Super simple to use. A little expensive though.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We used this for a while before we moved on to a different solution. The simplicity of using it was the main draw. It was incredibly easy for our technicians and for our end users to connect. It was also really light on resources. Some of our customers are in remote areas without the fastest of internet. This was one of the only softwares to work well in low bandwidth with acceptable latency.

Cons

Its pricey. No other way about it. Its a premium quality product so I can understand why its pricey but it was still too expensive for a small org like ours.

Review Source: Capterra
 

Hesham Gomaa Elmasry from Aria Systems Inc
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

Online PCs with LogMeIn

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The best is that I can add my home's PC and any number of my work's PCs online under my account, so I can access my work's PC from home and vise verse, also I can add client's PCs to my account so I can easily connect to help them for any technical problems, the great also is that I can do that even from my cell phone, so even while transportation time, I can help my colleagues and my clients.

The performance is very good and it really bugs free, I like also the availability to turn the destination PC's screen to black, so others don't know what I'm doing, also no problems with CTRL+Alt+Delete for the destination PC as LogMeIn avails a special button for this.

Cons

Sometimes I find the destination PC is turned off, so I suggest to add a cell phone# with each added PC, so if it is Off and if I'm trying to connect to it, LogMeIn should send a message or a notification to the cell phone number's owner that "My Name" is trying to access your PC and it is Off, please turn it on.

Review Source: GetApp
 


August 2018

August 2018

I used LogMeIn Rescue in my last job. It was an awesome product for remote support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I was able to use LogMeIn Rescue to quickly and easily perform remote support and get trouble tickets closed for our customers. Awesome product!

Pros

I liked the ease of use. It was easy to connect to remote machines, and was very easy to navigate the interface. I was able to solve many support tickets with this software, quickly and easily!

Cons

There was not much I didn't like about LogMeIn Rescue. It was easy to use, and I was able to get things done using it.

Review Source: Capterra
 

Josue from summithosting
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

one of the best remote tools

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

easy way to fix clients computer issues with out dealing with email back and forward if you have clients out side of your building I support clients all over the globe and this tool is the best for me to assist them.

Pros

One of the best remote tool for the IT world I used this software every day when clients not follow my direction on on email so i remote in to their computers to help them out and this is an easy way to do that cannot live without it. hahahah

Cons

NO cons its simply enough that anyone can used no one can go wrong without it I think every company that does IT should do have this tool.

Review Source: Capterra
 


July 2018

July 2018

Simple direct tool for clients to connect with.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We were able to create a custom domain that links to our clients and initiates a session. The only issue that we run into is when the user does not accept the access prompts that appear. Outside of the connection issue at times this is a great product. They are regularly adding features that are needed and improving on the ones that are already there.

Pros

I like that it's simple for a user to connect to us from an e-mailed link. They open the page follow the directions and then we are connected.

Cons

When the app doesn't connect, it doesn't connect. The support team is slow to respond to these types of requests, and the fix is usually something unrelated that doesn't help.

Review Source: Capterra
 

Sergey from sbe Lifestyle Hospitality
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

July 2018

July 2018

Remote support at your finger tips

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I've used this product for many years since LogMeIn introduced it. First time I tried it I was really blown away with its ease of use and deployment. While it offers a wide spectrum of additional features, I mostly use it to remotely support my employees, who can't be visited at the given moment. It really is so seamless, that my users feel like I'm right in front of them, assisting them with the IT issues. Web-based interface for day-to-day support makes it really easy to initiate a remote assistance call. I also use it on the servers for remote support, as they are spread out around multiple locations. Very fair ROI on this product. I am looking to evaluate other LMI products in the nearest future.

Cons

Every so often I run into certain issues with LMI client application installed on my Apple computers. Usually, I'd have to reinstall the client to solve the problem. This never happens to the Windows LMI client application.

Review Source: Capterra
 


July 2018

July 2018

LogMeIn Rescue is a quick efficient tool for remoting onto users computers.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall I enjoy this software and it does a great job at being lightweight so it rarely has lagged.

Pros

Rarely has any lag in my experience. Allows you to run scripts from the console. Love the system info it provides. The file manager works wonderfully when doing large file transfers.

Cons

I haven't found an easy way to share scripts with other techs that use it. I have had issues dialing in the actions to run and would like to see more improvements in this regard.

Review Source: Capterra
 


June 2018

June 2018

Super easy tool to use to get remote access

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

We've used LogMeIn as part of our customer service to be able to get access to clients' computers and diagnose issues. Super easy to setup and quick. Makes customer support that much easier.

Cons

Sometimes the prompts and such seem scary to customers since they have to give direct access to control their machines.

Review Source: Capterra
 

Aren from NICE Global

June 2018

June 2018

Have used them for years. Love the program and ease of use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use. Mobile support is amazing as I love being able to remote into my home computer from my phone.

Cons

Well know to be used by Scammers on the internet. Wish LMI vetted these groups more to stop giving their image a bad name

Review Source: Capterra
 

Lawrence from Infusions Group

June 2018

June 2018

Really really is one of the best remote support software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It really helped me to support customers with so much ease.

Pros

I'd go to say it's 100% one of the best remote support software money can buy.. It works so well.. I urge you to have a look and try it you won't be disappointed.

Cons

Nothing!! it does what it says on the tin and so much more than you would ever need for a good support software.

Review Source: Capterra
 

Keren from CheckPoint software ltd

May 2018

May 2018

Getting assistance from helpdesk for local issues

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

The tool is very easy to use and very simple to establish a connection. Indeed it is significantly helping me solving issues remotely.

Cons

There is too much control over my PC preventing me from working in parallel and also has a negative effect on my privacy.

Review Source: Capterra
 

Sunil from DataLocker
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Decent remote access software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Great little application that makes it a ton easier to support users remotely. Users can connect to a session, or admins can initiate a remote session from their end. Fairly light in terms of resource usage, and easy to navigate.

Cons

Price is a bit high in light of other free options available in the market. The features do make up for the price, but might be a sticking point for users who don't need ALL the features offered by LogMeIn.

Review Source: Capterra
 

Mark from Good Price Pharmacy Warehouse
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

May 2018

May 2018

Great software. Does everything required and more.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Full featured in its class. It does everything in every way possible. The connections always work and the reboot and re-connect always works.

Cons

The pricing is very high. There could be tiered pricing for those who don't need all the functioanlity.

Review Source: Capterra
 

Marie from Real Estate

May 2018

May 2018

Great tool!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This remote access system really helps us when we have our agents all over the model homes. The ease of logging in and being able to have all you in on your fingertips is the best!

Cons

The system can run a bit slow on our computers at times, but other than that we have no issues on hand.

Review Source: Capterra
 


May 2018

May 2018

Simple Remote Software That Gets The Job Done

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of remote access support.

Pros

LogMeIn Rescue has a lightweight interface and is quite easy to use. I used it when it was free and also when it came at a cost, but it was a great tool overall.

Cons

This software is typically blocked by a lot of companies because of malicious use of trial software, so there is a hit on its reputation.

Review Source: Capterra