Birdeye vs Podium

Birdeye has 334 reviews and a rating of 4.74 / 5 vs Podium which has 378 reviews and a rating of 4.45 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.74 / 5 (334)

4.45 / 5 (378)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.0 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Review Written

January 27, 2021

February 23, 2021

Pros/Cons

  • Pros

  • I love how easy it is to use! It is very user friendly!

  • It's easy and straightforward to use and really produced the results we were looking for.

  • Cons

  • Campaign set up could have been a little more intuitive but the support team and doc library was great when it came to answering any questions we had.

  • At times I found it hard to navigate between master settings and client settings. But once I got the hang of it, no issues!

  • Pros

  • The ease of use is great, I love taking the conversation from the website to texting, and it's great for that. It also makes it pretty easy to request reviews, and so that is great.

  • Easy to use. Love the ability to assign conversations to me so I can seamlessly start answering questions and making appts with customers

  • Cons

  • Set-up was easy however it took use a while to get everyone to use the program as intended. Took a little while to set-up.

  • Sometimes the home page can glitch, but it's always resolved momentarily.

Pricing

Pricing Range

Product Demo & Screenshots

Advisor Recommendations & User Awards

FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2020

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Advisor Recommendations

Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux