My Daily Go-To Platform. I use Womply's Reputation Defense for managing and responding to reviews.

Saves me a TON of time, and helps our brands build loyalty with our guests by quickly responding to their feedback.

Pros

1-stop shop for all of my online reputation needs. You can respond to all types of reviews right from the platform, which saves me lots of hours a week. I don't have to log in to 90+ review sites (22 restaurants x Yelp, TripAdvisor, Facebook, Google) to respond to our guests. Womply is the 1st thing I open every morning when I get to the office. Super responsive customer support make this product one of my favorites.

Cons

The analytics centered around reviews/reputation could use some work. Their team is very open to suggestions, so I know anything I mention gets put on their road-map. I know they are working on ways to make all of their features more customizable, which will be awesome too.

Streamlines the process of handling reviews!

Awesome! It definitely saves me time and makes sure that I stay on top of all my reviews.

Pros

I can respond to most reviews directly through the site, rather than having to log into each review site individually. I also like getting the email notifications, so that I know when a review has posted so I can respond to it. Before, I may forget to log in for a few days, so I might not respond to a review for a week or more.

Cons

I wish the notifications could be faster. When I get the email that I have a new review, that review is usually already two days old. It then takes another day to post my response. If there were a way to speed up the process, that would be wonderful.

Womply

Pros

It is nice that client communication for services go directly to our in-box. Especially during COVI, it is nice to hear from clients about how we are doing.

Cons

I haven't had any issues so far.

A Simple but Underwhelming Software

Not loving it. In the first month I've sent 145 requests (manually, because Womply's automated service will only send 15/day) and gotten 0 responses from this method. I understand that you can only lead the horse to water, but this is crazy.

Pros

Womply aggregates all of your review platforms so that you can respond and manage reviews all in one central location. I appreciate that you can either use their pre-written messages or create ones of your own, customize the review request email/text, and can see the split of total reviews, positive reviews, and negative reviews.

Cons

For one, Womply pulls customer information from your credit card processor. Since there are laws about what that company can collect and give out, you will often not have an email address, never a phone number, and never a last name. I'd say you are actually only able to send review requests to 70% of purchasers (that may be too generous a number). For some reason it also allows you to attempt to resend review requests, only to give you a red pop-up message that you can't. Waste of time.

Womply review

Womply is a very accurate and fast software helping me every time to manage my customers.

Pros

Womply allows you to manage the customers and their reviews coming from all the social sites.

Cons

I've nothing found yet anything to hate in thus software. It helps me to manage the reviews very well. If I will got one, I'll update my review.

Womply works for us and will for you

Pros

Everything is in one place. Just login in to one site.

Cons

not much to dislike, everything is there and they call you if there is an issue

Review for Womply

Pros

We are still figuring out the Womply software however, we purchased it to use for advertising our business. We will continue to play around with the tools provided on Womply to use it to our benefit.

Cons

Nothing yet at this point. We are still trying out the software as our management has changed recently.

Why buy?

Pros

The auto response to online reviews. It is extremely time consuming to respond to all of the different websites and reviews. This software also tracks your weekly reviews to let you know where you stand with each site. The app to send your customers to request a review is very helpful and the texting feedback feature has been helpful to avoid angry reviews.

Cons

At first there was a long lag time b/w reviews being posted and Womply responding. But, they have corrected this issue after a couple of phone calls.

Great platform.

Pros

Everything you need in one place. Makes receiving and replying to reviews extremely easy.

Cons

No cons this far. It meets all our needs.

Womply review

It’s been ok - the data is great - but I’m not sure I’m getting all the best use out of it.

Pros

It’s simple and easy to use Many of the features work in the background automatically

Cons

I don’t know how to link it to my customer database I don’t know how to talk to an actual person to get help

An excellent option for gaining more review

It has given us a great deal of reviews from real customers and we love it! It’s also saved some customers from never returning by giving us the opportunity to address their problem without the issue being published online for everyone to see.

Pros

The app that allows you to text people links to leaving you a review is the best! Our managers are required to ask three customers per shift for their phone numbers for this very reason The fact that it doesn’t send people who rank you 3 Stars or less to your review sights but rather to a private form to message you is amazing. My managers are actually encouraged to text dissatisfied customers so we can be in further contact with them after they’ve cooled down and make things right

Cons

I wish you could personalize the text message that is sent out... the wording doesn’t match our brand

Womply Keeps You Informed!

The site is user friendly and provides a wealth of information to help a business owner see the "big picture".

Pros

I love being promptly informed of ALL reviews, from various sites. I don't have to monitor all the different ratings sites to know how we are being perceived. I always share all reviews, positive or negative, with staff. Since we receive an overwhelming number of positive reviews, it is a real morale booster for front line staff and makes all of us proud of our company.

Cons

I wish more businesses were using Womply. When we are compared to other similar businesses, their zip codes indicate they are not close enough to be serious competition. Still, it's nice to know how we are performing vis-a-vis other similar businesses that are included.

Great Program

Pros

This is a great tool to use to reach out to your clients and I love that I can easily view my reviews and that they client can easily click a social media platform once leaving a positive review.

Cons

Nothing seems to be faulty for what we use this for so far.

Excellent Resource

We had been spending a great deal of time checking reviews prior to WOMPLY, now it is done easily on a single platform that notifies me when a review is posted!

Pros

I love that I can see, and respond, to all of my reviews from a single platform! Love the daily updates, as well as the weekly and monthly reports!

Cons

Honestly, it has been getting all of our passwords updated to use the software to it's fullest capability!

Don't Use Womply

Our overall experience has been extremely disconcerting because we thought we did our homework and thought that they were an okay company providing a nominal service that may be useful to some, but we could not see any value or ROI. We feel as though they betrayed our trust and disregarded us as individuals and just processed us as a number and brushed us aside, then someone internally made a mistake and instead of owning it and fixing it they have chosen to take the role of a bully and refuse to resolve it. In our opinion we believe that you should not use this service.

Pros

If you are not computer literate and would like to manage your reviews online you can utilize a dashboard to reply to these reviews in a single location. Womply promotes that they will assist to help you manage your online profile and reputation. Be aware that a number of companies like Womply, Yext, Main street Hub, etc and more.... Do your homework first...

Cons

They performed a fraudulent billing on our account by continuing to bill us after we signed up for a trial period. After verbal and written attempts to discontinue the account they continued to charge us and we are currently still trying to resolve the issue after 11 months. We have filed BBB & FTC complaints and have tried to speak with upper management but have been refused. Today I was told that "they don't have any upper management for me to talk to". As for the technical aspects of their service; after reviewing the dashboard and the trial period we discovered that they actually provide anything that you can't sign up for on your own and receive notifications from Google, Trip Advisor, Bing, Yelp, & Facebook.

GROW ONLINE

Overall I would give womply a 9/10 for how it functions

Pros

Womply is great to push for reviews for your business. You can also keep up with your competitors and what they're doing in sales. You can read the reviews, send out requests and replay all in one platform.

Cons

The cost of monthly access is pretty steep but worth it if you need to build up your online status.

A must for business owners

Pros

It’s a tool to ease some of the necessary functions of running a business. It frees up time to do other things.

Cons

So far I haven’t found something I don’t like

A-M-A-Z-I-N-G

It was been great, they have answered all my questions and been very helpful.

Pros

The ability to see all my data and make decisions on the fly.

Cons

Nothing so far, its been great! I wish I could have a bit more training but that isn't a software issue.

Works Well

It was ok but too expensive for a glorifed review site

Pros

The Reviews section was nice to have in one location but the whole reason for this software that was proposed was to keep track of my

Cons

Once i had my wife enter thousands of customer emails for the database i couldnt export it for a back up or to use with constant contact if i wanted to

Terrific customer response!

They’ve been very responsive they’ve been very helpful whenever I’ve had problems in our business has certainly picked up since we’ve become more aware of the importance of online reviews

Pros

The ability to be the first Line of contact with the customer, rather than having them complain on some online board with and my not knowing unless I search for it, I had off problems right at the start and can fix these issues rather than leave a dissatisfied customer

Cons

No where am I able to access all reviews in an order that I choose like looking at all of my reviews from all sides all at once with the most recent first or something

Solid Performance in Review Response

Womply provides awesome customer service and makes our business appear concerned and empathetic to the customer.

Pros

Loved the speed, convenience and accuracy of Womply's review responses.

Cons

What I like least about Womply is that we did not find this sooner!

Easy to see stats

Pretty good, more than I want to spend but you do get decent data.

Pros

I like the updates and the graphs showing me different key data and analysis of my customers and where the come from.

Cons

It takes a couple days to get notified of reviews that I prefer to answer and address immediately.

Womply Review

I enjoy using it most times.

Pros

I like the reputation defender the most. It helps to be engaged with our customers

Cons

The amount of time it takes to get a customer review. I find that most review sites will send me a message immediately while Womply can sometimes take 24 hours to send me the review.

womply evaluation

Pros

That auto responses can be given to reviewers

Cons

Sometimes the auto responses don't sound right like using the person's first and last name when responding instead of just first name.

Womly Works !

Pros

Performs as advertised. A valuable tool for our online activity administration.

Cons

Nothing stands out. It works well with our merchant processing software.

Technology made easy

I would recommend this product to anyone wanting a painless and effortless way for customer retention.

Pros

I find the ability to contact my customers easily thru email, texting and media to fill a needed step in our progress to keep in better contact with our customers. The process is smooth to administer for someone who is technologically challenged and hesitant to come into the 21st century.

Cons

At the current time I have found nothing to dislike about the software and customer service associated with it.

Wompified!

Very good overall experience

Pros

All our social media is now available to be responded to in one place!

Cons

Two of our terminals cannot be combined.

So User Friendly

We love it!

Pros

I love that we can add pictures so easily as we change our specials frequently.

Cons

Sometimes I wish the contact form was easier to install

Don't waste your time & money with Womply go with another company.

Terrible - don't waste your time with them. Very high pressure sales tactics then difficult to cancel when you try. Deceptively saying you are cancelled but continue to charge you. Then when you call they say so sorry we will immediately refund you, which they don't and then next month it's a repeat of the charge then lies that they have cancelled you and refunded your charges. I finally called my credit card company and refuted the charges as well as blocked them as a vendor. That has finally worked.

Pros

Seemed pretty easy to use. Liked that you could see all the review sites in one place.

Cons

Now about the service itself... It is a great idea in theory, it's a shame they suck so hard at it. DO NOT waste your money or your time with this company. We have over 1600 contacts, of which they helped us send the requests to, of those that responded they screwed up something with the template so none of the reviews actually made it to the sites. SO FRUSTRATING! I can see all these glowing reviews that were not posted. YOU. HAVE. ONE. JOB. As a high end business, I am not going to harass my clients by contacting them again to re-review. What a waste of time and money! There were also a ton of smaller issues but that was the main one.

Easy to use.

I love that I can respond to my customers and im sure they appreciate the acknowledgement. Love the service and software. Keep up the good work.

Pros

So easy to use and maneuver through. Everything is pretty much spelled out.

Cons

I haven't had any issues with the software. I would like additional choices to auto respond to my customers reviews.

Analytics

Didn't have any previous way, until womply, to tell how I was doing compared to competition and also being able to identify what geographic areas my business was coming from.

Pros

How current the information updates to give you a current overall view on how your doing. Also, like the ability to see where growth is coming from, it lets you know where your advertising is working.

Cons

Wish it would expand the coverage area a little further for the maps.

Womply

Overall we love the out come and the traffic we have generated just by our reviews that have all been collected in 1 central location that we can monitor. Highly recommend

Pros

Easy to use software. Ability to add team members to the same account at no extra charge. One on one walk through with a developer and follow up calls. Collecting customer testimonies has been so easy to get out into the word and boost our brand. The customer service is fantastic. Monthly reports sent right to your email. You can personally respond to incoming reviews OR an auto response can be set up. So many options, it's a must have

Cons

Honestly we haven't found anything we dislike about it. But if I had to say 1 thing, I wish they would consider a zoom link demo vs. a phone call walk through

Womply is great for day-to-day analysis

Overall, Womply has given great insight into the various trends we experience in the business

Pros

Womply business insights are very valuable for diving into the day-to-day performance of the business, and it allows someone to look at data down to the transaction.

Cons

It would be great if Womply allowed more customization of reporting and changing the views as the business needs change

Manager

Helps to get feedback and respond to customers

Pros

Very helpful for assessing and getting customer feedback

Cons

Just needed to figure out where to find things -- wasn't always intuitive

Womply for Reviews

We are able to connect with guests of our business and see what they think of their experience .

Pros

I like Womply because they make it very easy for us to upload our information into our system and request reviews from our guests.

Cons

we are able to upload our database every 30 days, which is not a big deal, it just keeps me on a schedule to upload our information

Great Review Response

Following up with customers who purchase at our store through e-mail is a great way to touch base with them. Now, in some ways, this e-mail system is automated.

Pros

It is extremely easy to respond to reviews on many channels.

Cons

It was really hard to integrate our Mailchimp list, and in fact, I couldn't integrate it at all.

This is great!!

An easy to navigate software and really assists us in our business.

Pros

After setting up our profile, all the work is done for us. We love that we really don’t have to do anything to get reviews and get them posted!

Cons

There is nothing I can think of that we like least

Better to response s

Ok

Pros

Automatic responses They need to make more sense

Cons

Responses don’t make sence They should have someone over looking

Betos Review

Pros

Its accurate and I can see customer reviews.

Cons

It takes a few days to see transactions.

Good service at a good price

Pros

Womply has help us especially with notifications of negative reviews so we can timely address them.

Cons

The dashboard is not as intuitive as I would have hoped and it is sometimes hard to find what I'm looking for.

200 north beach

reputation management

Pros

there is alot of good information to use

Cons

don't understand how the email system works

Womply Effectiveness

Could do basic emails, which is good, but not adequate overall.

Pros

Great concept to get customer reviews. But, it needs refinement to be a good product. P6a

Cons

You could send emails to your customers, but the email platform doesn't support html. So, you couldn't use hyperlinks back to your website.

Great way to interact with customers across all review sites.

Pros

Ease of use 1 place to respond to all customer reviews online Easy to look up CC transactions instead of calling 800 number

Cons

Would like more customization options for emails

|Real time information

Pros

Womply provides great customer service and more than regular updates on customer reviews and issues. Makes it easier to be proactive.

Cons

Nothing I can think of right now. It's a good overall product.

Saves time and money

Easy to use, makes my life easier.

Pros

Time wise this is a win for all busy owners and operators.

Cons

I can't say that there was anything I didn't like about it.

Easy to Use but Not Perfect

Overall experience has been very good. It is a young system so some bugs are to be expected but as mentioned, customer service is always very helpful.

Pros

Womply is very easy to use. It's extremely straightforward and customer service has been extremely helpful.

Cons

Sometimes reviews take time to get posted, I have even had to chase it up with customer support after they have sat stagnant for a while. Invites to review using Womply also fall in the Spam folder on Gmail. Also, the app on Androids forces the user to sign up every time rather than just log in.

WOMPLY REVIEW

GOOD

Pros

EASE OF OPERATING WEBSITE AND LAY OUT.PROFESSIONAL LOOK AND APPEALING

Cons

FOLLOWING UP ON REVIEWS.LACK OF SPACE ON HEADING

Great option

Pros

Filters reviews and easy reply to reviews

Cons

More accurate on what gets posted sometimes it’s hard to know. You have check the site to check

Womply review

Pros

The ease of being able to view patient reviews.

Cons

Not sure where/how patients are contacted for their reviews.

A rip-off

They promised me online exposure and customer leads. I never received one lead or contact. I cancelled the service in Nov.2019 but they still billed me in March. Warning stay away from this business.

Pros

Great promises during the 30 day free trial

Cons

Never delivered the product. Then they have the gall to continue billing for it.