Upserve Software

4.43 / 5 (261) FrontRunners

Our advisors have recommended this product 55 times in the last 30 days

About Upserve

Upserve is a complete restaurant management solution featuring an Android or iOS-based point-of-sale (POS) system, automated inventory management, sales analytics, and more. The platform offers several time-saving tools, including shift notes, tip adjustments, check-splitting, an integrated logbook, and workforce management. Upserve additionally offers a restaurant-grade table-side POS. 

Upserve POS (formerly Breadcrumb) allows front-of-house staff to assign tables to different zones and get a view of what is happening at the tables. Servers can course items, add modifiers, customize menus and fire orders with one tap while adding notes to checks that are seen by the front- and back-of-house. Restaurants can set access levels for manager approval for cha...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

261 Reviews of Upserve

Average User Ratings

Overall

4.43 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(162)

162

4 stars

(71)

71

3 stars

(15)

15

2 stars

(3)

3

1 stars

(10)

10

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 261 results

August 2019

Kolby from The Malted Barley

Verified Reviewer

Company Size: 11-50 employees

Industry: Restaurants

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

Upserve is Second to None

From back office functionality to ease of training to customer service my experience with Upserve is rivaled by no other POS system.

Pros

The fact that a new-hire can be fully versed in the software within 2 training shifts is impeccable.

Cons

I do no like that the table view shows all open tables and not tables assigned only to the person logged in.

Reasons for Choosing Upserve

Pricing was very reasonable, 24/7 support is amazing and the ease of use and reportability are amazing.

April 2020

Blake from Jack Brown’s Beer and Burger Joint

Company Size: 201-500 employees

Industry: Food & Beverages

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2020

Easy and Efficient, Upserve

I do not have a negative thing to say about Upserve.

Pros

The simplicity of the menu page is awesome. It’s not chaotic or overwhelming, it also allows you to choose your visual style (i.e. listed item, boxed items). Whenever there is a problem, the 24/7 customer service is extremely relieving. They are always so polite, professional and informative. Their customer service employees do not make you feel insignificant, and they go above and beyond.

Cons

The Offline Mode could use a little work. It’s kind of buggy. If there was a way that we could allow customers to tip in Offline Mode, that would be beneficial to all of our employees.

Reasons for Choosing Upserve

Based on reviews of current/former customers, and transparency of the company.

August 2020

brent from Ok Omens

Company Size: 11-50 employees

Industry: Food & Beverages

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2020

Good Product Overall

Overall it's the best POS system to use. Super functional

Pros

It is very easy to use and very intuitive.

Cons

Billing functions could be cleaned up. A bit messy.

May 2019

Robert from GameHaus

Company Size: 2-10 employees

Industry: Food & Beverages

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

2.0

Customer support

3.0

Functionality

3.0

May 2019

Fine. When it works...

They are a necessary evil.

Pros

Easy to use. Nothing too fancy but we don't need it to be fancy. We just need it to work

Cons

Every time there is a malfunction, it's never minor - it's a trainwreck. And then having to deal with customer service. Multiple times witb multiple people. And they never make it up to you - no credit for the inconvenience, nothing. No effort at reaching out to make things right. I Hate having to deal with it when the POS goes down. I always know it will be fucked up and I will lose money out of it and Upserve wont make it 100% right or whole.

Reasons for Choosing Upserve

At the time, the other POS had their customer service only over email and Twitter. Its probably changed now; I should look into Square as an alternative.

Response from Upserve

Replied May 2019

Hi there Robert - thank you for your review. We're sorry to hear that your experience thus far hasn't been great. I took a look at your support tickets and it looks like our Support team has been able to troubleshoot and resolve your issues on the first call. If there's anything else we can help out with or how we can make resolutions quicker for you, please don't hesitate to reach out. Thanks.

August 2020

Edward from Barrel House Z

Company Size: 11-50 employees

Industry: Food & Beverages

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2020

Upserve for Brewery!

Great experience. Help Desk is amazing!

Pros

Great for online ordering! Easy to update. Good reports!

Cons

Inventory control for online orders (preorders)

Reasons for Choosing Upserve

Cost