Finding software can be overwhelming. We've helped many cell phone retailers choose the right point of sale software so they can track purchase dates and centralize customer data.

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Rain POS

Rain retail software is a cloud-based point of sale (POS) and integrated website solution that is Mac OS and Windows compatible. Rain is an all-in-one platform designed for small to medium sized specialty retailers that offer... Read more

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Recent recommendations: 42 recommendations

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NetSuite

NetSuite is a business management software suite offered as a service that performs enterprise resource planning (ERP) and customer relationship management (CRM) functions. It is a horizontal package designed for an extensive rang... Read more

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Recent recommendations: 37 recommendations

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AmberPOS

Pacific Amber’s AmberPOS offers a point of sale software solutions to a variety of retail specialties, ranging from small to midsized, in the United States and Canada. In addition to point of sale functionality, AmberPOS incl... Read more

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Recent recommendations: 35 recommendations

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Shopify

Shopify is a web-based e-commerce platform that offers a mobile POS (mPOS) system. The mPOS enables users to manage their business and complete transactions in-store as well as at markets, pop-ups, and trade shows. The e-commerce ... Read more

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Recent recommendations: 24 recommendations

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AIM

AIM is a secure end-to-end point of sale (POS) business solution that can be used in any retail environment. This retail management solution features customizable menus and screens, inventory management, complete POS activity and ... Read more

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Recent recommendations: 24 recommendations

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Epicor Retail Solutions

Epicor retail POS and business management solutions are designed to help independent retailers work smarter, not harder. With more than 45 years of experience built-in, Epicor retail solutions help retailers in nearly 8,000 locati... Read more

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Recent recommendations: 20 recommendations

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Agiliron

Agiliron cloud-based point-of-sale (POS) solution is designed to serve both in-store and mobile businesses as well as online sales channels. The system offers a host of features that work in tandem with the point-of-sale solution,... Read more

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Recent recommendations: 17 recommendations

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CAP Retail Point of Sale

CAP Retail Point of Sale is built to support retailers, including specialty businesses such as tobacco and vape shops, liquor, wine and beer stores, lawn and garden centers, hardware stores, convenience stores, groceries and marke... Read more

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Recent recommendations: 16 recommendations

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Ordorite

Ordorite offers a fully end-to-end management software solution for furniture, bedding and related retailers. The system can manage every aspect of your business from point of sale, inventory control, warehouse management, deliver... Read more

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Recent recommendations: 10 recommendations

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Revel Systems

Revel is a cloud-based business platform that integrates operations and customer channels with point-of-sale (POS) functionality in a single dashboard. It is suitable for stores and restaurants of all sizes and provides users with... Read more

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Recent recommendations: 7 recommendations

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STORIS

STORIS provides integrated retail software solutions for furniture, bedding, and appliance retailers. STORIS has been serving the home furnishings industry for 30 years. STORIS’ technology platform enables retailers to implement a... Read more

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Recent recommendations: 7 recommendations

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Smartwerks

Smartwerks_USA is a point of sale and accounting software application. It is best suited to small and midsize specialty retailers like mattress stores, gift shops, patio stores, and jewelry stores. Key features include point of sa... Read more

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Recent recommendations: 6 recommendations

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Brightpearl

Brightpearl is omnichannel-native and designed specifically for retail. It is built to reliably handle peak trading, and it integrates with the full retail tech ecosystem, providing real-time trading insights. And it’s all automat... Read more

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Recent recommendations: 1 recommendations

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Acumatica Cloud ERP

Acumatica Construction Edition is true cloud construction and accounting software that provides office and field teams real-time data including job costing, change orders, project management, dashboards and more. With field and of... Read more

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Recent recommendations: 1 recommendations

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CORESense

CORESense is a cloud-based point of sale and retail management solution that is designed for merchants. The solution helps retailers to keep track of their in-house inventories and manage orders received from customers. The r... Read more

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Recent recommendations: 1 recommendations

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Square Point of Sale

Square Point of Sale is a mobile POS system available for iOS and Android devices. Key capabilities of the Square POS system include online payment processing, sales reports, inventory tracking, digital receipts, Square marketing ... Read more

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Fishbowl

Fishbowl is a hybrid manufacturing and warehouse management solution designed for small and midsize companies. Key features include inventory control, material requirements planning (MRP), job shop floor control, work order manage... Read more

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Cin7

Cin7 is a cloud-based retail management solution with e-commerce, inventory management, point of sale (POS) and reporting features. The solution combines the functions of inventory management, POS, third-party logistics (3PL) and ... Read more

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Square for Retail

Square for Retail is a cloud-based point of sale (POS) and retail solution for all retailers. Key features include inventory management, customer relationship management, reporting and employee management. The solution comes with ... Read more

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PHP Point of Sale

PHP POS is a hybrid point of sale (POS) solution that helps small and startup retail businesses across various industries to manage their day to day business operations, interact with customers and process financial transactions. ... Read more

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Buyers guide


Last Updated: April 22, 2021

The two critical functions for cell phone retailers are point of sale (POS) management and customer relationship management (CRM). While inventory is not typically extensive for cell phone stores, it does change frequently. Most cell phone contracts in the United States are for two years. During a contract period, cell phone retailers can sell related accessories to their buyers. As a contract nears its end, the retailer can contact the buyer about new phone options. However, this strategy only works if the retailer knows the client, their phone model and the end date of the contract.

Standard functions of cell phone POS software includes accounts receivable, accounts payable, general ledger and payroll. In fact, some operations just use inventory, POS and CRM software. They outsource payroll and use spreadsheets and paper records for the rest of the operations.

To help you understand wireless/cellular store POS software and find out the solution that is the right fit for your store, we’ve created this buyer’s guide.

Here’s what we’ll cover:

What Is Wireless/Cellular Store POS Software?
Common Features of Wireless/Cellular POS Software
Benefits of Wireless/Cellular Store POS Software

What Is Wireless/Cellular Store POS Software?

Specialty retailers, such as wireless stores, face additional complexities compared with more general retail stores due to their distinct business and revenue models. For example, in a wireless/cellular store, retailers don’t just require POS features, but they also need specialty-specific capabilities, such as:

  • Phone tracking
  • Contract renewal database
  • Phone activation
  • Repairs management
  • Accessory lookup

To be on top of their game, cellular and wireless store owners need to know which mobile devices and accessories their clients have already purchased. This will enable them to create opportunities to upsell and cross-sell. Moreover, POS solutions can help retailers get a competitive edge and drive additional revenue by swiftly reaching out to potential customers.

Common Features of Wireless/Cellular POS Software

In addition to core business functions, wireless and cellular retailers should consider the following functions to meet their unique requirements:

Phone model tracking Track each customer’s phone model. As new accessories become available, sales agents can contact customers who own the compatible phone model. This is also useful if the manufacturer releases an updated version of a phone.
Phone serial number tracking Track the serial number for each phone from its receipt into inventory and through to its sale to the end user. This is useful in case the phone gets lost or is stolen.
Phone identifier tracking Track each phone identifier to its serial number and to the customer. This includes the electronic serial number (ESN) and mobile equipment identifier (MEID) for code division multiple access (CDMA) and subscriber identity module (SIM) cards for global system for mobile communications (GSM) phones.
Vendor compliance reporting Track which contracts are sold for each carrier. Software systems should produce the sales and contract compliance reports as required.
Contract expiration date Store the contract expiration date for each customer. When the expiration date approaches, the system should notify your sales team and send a reminder to the customer.
Date of last phone purchase The system should track the date of the last phone purchase. As the date approaches two years, the system should notify the sales team and send a reminder to the customer to upgrade to a new phone.
Accessory look up The system should identify accessories that match a particular phone. When a phone is shown or sold, the sales representative can also show all of the accessories that go with it.
Split tender Enables retailers to accept payment over several different methods. For example, a customer may want to pay with cash and one or more different credit cards. The system must properly apply the split payments to the correct ledger accounts.
Rebate management The system should track current rebates from carriers and phone manufacturers. It should print out rebate forms and materials when a phone is purchased.
Promotional pricing The system should allow sale and promotional pricing. The pricing should change in the wireless inventory and POS software system automatically at a specified time and date, if desired.

Benefits of Wireless/Cellular Store POS

Wireless/cellular store owners can see many benefits from implementing a POS solution. Integration with additional software modules, such as bookkeeping, accounting, customer support and email marketing, can provide further benefits at a relatively small additional cost.

Here are some of the primary benefits realized by the successful implementation of wireless/cellular store POS solutions:

Faster POS transactions. By improving the checkout process for staff and customers, retailers can accommodate additional customers and significantly improve the customer experience. POS solutions integrate barcode scanners, generate bills, process credit card transactions and track inventory levels. In addition, these solutions share automated contract renewal notifications to existing clients along with the details of new plans as they are launched by their network provider.

Improved mobile phone and accessory inventory tracking. Mobile store retailers can easily search for available devices and parts using the inventory management feature to reduce the risk of stock shortages, which can ultimately lead to loss of customers. In addition, advanced solutions send alerts to retailers once inventory of an item reaches the predetermined minimum limit. This feature also enables store owners to identify high- and low-performing products and then take corrective actions to remedy the demand-supply ratio.

More cost-effective operations. By automating manual tasks, such as data entry and writing receipts, employees can focus on important tasks, such as running marketing campaigns, resolving customer issues and analyzing their business performance. In addition, cellular/wireless POS solutions prevent instances of human errors by using barcode scanners for inventory tracking and generating receipts. These improvements drive sales and increase client retention rates.

Centralized CRM. Wireless/cellular store POS solutions enable retailers to better serve customers through more personalized interactions. Retailers can run marketing campaigns by creating a central repository of existing and potential clients. In addition, some solutions allow stores to send emails on special occasions, such as birthdays, anniversaries and holidays.