Envision Salon & Spa Software

2.00 / 5 (4)

Our advisors have recommended this product 19 times in the last 30 days

About Envision Salon & Spa

Envision Salon is a cloud-based salon management solution that provides hair salons, nail salons and spas with tools and functionalities to manage their staff, booking, inventory, client interactions and more.

Envision Salon offers an appointment module that allows users to book appointments, as well as a color-coded calendar that helps users to manage salons activities and staff schedules. Users can also send appointment confirmations to clients via email and text message. The marketing module enables users to manage client interactions via email and text, and the module also lets users send personalized greetings, rewards for referrals and information about active and upcoming services.

Additionally, Envision Salon helps users to maintain client pro...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

4 Reviews of Envision Salon & Spa

Overall rating

2.00 / 5 stars

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August 2011

Pam from Shear V Salon

Verified Reviewer

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

4.0

Customer support

1.0

August 2011

Envision Solo Version

I would not recommend based on customer service.

Pros

The software is easy to use.

Cons

Once you purchase this software you recieve a few months of support but after that they will not talk with you unless you pay for a pricey service contract. Software is fine if you only have to install it once, but if you have to reinstall on a new computer or have any issues you are on your own unless you want to pay... The only help guide is available on the software. A book guide is not available and the one on the software can be difficult to navigate through... They have a few complaints with the BBB that have gone unresolved.

March 2020

Christy from Java Salon

Verified Reviewer

Company Size: 2-10 employees

Industry: Retail

Time Used: More than 2 years

Review Source


Ease-of-use

2.0

Value for money

1.0

Customer support

1.0

Functionality

2.0

March 2020

User for 12 years & switched

If I paid for their website and their tech support package I was treated well. When I had to lower costs due to a financial hardship I immediately was just a number and realized I was only a dollar sign. The fact that I had been a client for 12 years no longer mattered!

Pros

I used the desktop version for 12 years and the cloud version for 3 years. Desktop: I loved the reports Cloud: I loved the text appointment reminders

Cons

Desktop: Lack of knowledge of the software by tech support Cloud: No IP protection at the lowest priced tier.

Reasons for Choosing Envision Salon & Spa

When I was a client of Envision Software it was because of brand loyalty because they were endorsed by Redken and Summit Salon Business Center.

March 2020

katrina from katrinatique

Verified Reviewer

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

March 2020

FALSE ADVERTISING

terrible. Been with them for DECADES and switched to envision go and it's been a mess.

Pros

the WORST program we have ever come across. False advertising misled us to many, many things and we were paying for the ultimate package (which by the way states it includes "priority support" but this is not existent. "marketing" is advertised as a feature with the package but they fail to tell you there are limits to text messaging and email. Appointment reminders fail to go out on a weekly basis. Has not been working for 1 month now. List could go on but hope this helps out other businesses - get details of your contract before signing!!

Cons

not exaggerating, almost everything. Not customizable, limited text messages can be sent out, can't choose your time the notifications are sent out either. poor customer service help. poor training. terrible report options.

Response from Ennoview

Replied March 2020

We are sorry to hear that Envision Cloud was not the right fit for your company. We do everything we can to offer our users a great program with exceptional service. Your subscription did include unlimited phone and email support, plus 3 months of access to our on-boarding team and interactive training courses. Additionally, our Terms of Service outline our email marketing limits and provides details about the included SMS confirmation. We also offer an enhanced SMS service for those who would like to send custom messages on their own schedule. We have thousands of customers using both email and SMS services without interruption. We see that you have cancelled your account, but have asked us to extend your service on multiple occasions. We will continue to fulfill this request as needed.

December 2019

Jeremy from Salon

Verified Reviewer

Company Size: 2-10 employees

Industry: Consumer Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

December 2019

Worst Experience Ever

They close at 3 pm PST and aren't open weekends when of course things go wrong with their software. They almost never have a solution to a problem. It's just not something they offer and I can submit a request on their blog for something I want them to create. The entire business model is a mess and I am shocked they are still in business.

Pros

Honestly, there is nothing I can think of that I like about Envision.

Cons

Customer service available hours, ease of use, Softwares functions as compared to the national standards of other software companies.

Reasons for Choosing Envision Salon & Spa

The previous owner chose this product. I will be changing it.