Fishbowl Inventory Software

4.16 / 5 (609)

About Fishbowl Inventory


Fishbowl is a hybrid manufacturing and warehouse management solution designed for small and midsize companies. Key features include inventory control, material requirements planning (MRP), job shop floor control, work order management, manufacturer orders and bills of materials. The solution can either be deployed on-premise or hosted in the cloud.

Fishbowl also offers features such as barcoding, asset management, raw materials management, cycle counting, reporting, automated ordering and purchasing. It provides real-time updates on the stock level to multiple warehouses of an organization. The solution can predict inventory requirements based on sales trends and allows organizations to transfer stocks from one warehouse to other.

The solution also features automated batch and repair work orders based on lot tracking and serial number tracking. Fishbowl supports integration with e-commerce, shipping, merchant services and CRM systems such as QuickBooks, Magento, Shopify, Zencart and Salesforce.

Support is offered via email, phone and other online resources.



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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

609 Reviews of Fishbowl Inventory

Average User Ratings

Overall

4.16 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(271)

4 stars

(236)

3 stars

(46)

2 stars

(22)

1 stars

(34)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 609 reviews

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July 2018

Joshua

Verified Reviewer

Company Size: 1 employee

Review Source: GetApp


Ease-of-use

3.0

Value for money

5.0

Customer support

2.0

Functionality

4.0

July 2018

Can be a great product but will depend on your personnel

Pros

I'm an Advanced QuickBooks Pro Advisor and I specialize in Inventory set up and management. I haven't found any program with as many capabilities at such a low cost range as Fishbowl. Netsuite can handle what Fishbowl does but can easily go into the hundreds of thousands to setup and get started and I found the process very complex. Fishbowl on the other hand, can import from QuickBooks and have you set up and running in just a few minutes, though I stress that this should be used as test only. To accurately use Fishbowl it can take months to setup and learn properly. This largely depends on your current experience with technology, accounting practices and inventory knowledge.

Cons

The support isn't stable. Depending on your time zone, you'll get a different team. Some zones, depending on the day and time, will pick up your call immediately and be very knowledgeable and helpful. Others will take a day to get back to you and you'll get someone who's only been there a few months but will confidently tell you something as fact and you might find our later they don't actually know what they're talking about. However, the online wiki is very detailed so if you're someone who can figure out things on your own, this will be a huge help. Basically, I've found that most people who complain about Fishbowl are really complaining about inventory, which is hugely complex. But if you're a detail oriented company with personnel who don't cut corners, Fishbowl can be an excellent fit for you. Just don't expect it to be easy!

November 2017

Cassie from POSS LLC

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2017

FB has abled our business to grow from a home based co. to a 10,000ft fully functioning warehouse

Being able to operate above and beyond to what we used to. We can now compete with our competitors

Pros

I absolutely love that FB is easy to use and easy to teach. It has all the features that our company uses daily. Examples include customer pricing rules, customer "numbers" or customer sku's, Auto PO function, The import/export feature has been a God-send when we need to import products to our website or send information to our customers. The substitute feature is very helpful too. We also really love how we can create custom fields within every module. I really love how the FB team remembers our company when we call and goes above and beyond when we have a hiccup or questions. We can thank FB for some of our company's success. W/o being able to correctly track inventory and use it for daily operations, we wouldn't be operating at the level we are today.

Cons

There aren't things that I like "the least" but there are things I wish FB offered/had that would help our type of business/company. This includes:
1) Since we are a product distributor, we provide a lot of our customers w/ "quotes." FB has the ability to create an "estimate" but no way to store it or look back at it for reference. Pricing rules are essentially only created in our line of operation when a customer begins buying a product. So, we have to create "quotes" on excel sheets and save them on our network folder. So it would be easier if it was all w/in FB. Or if there was a different section from pricing rules that you could make a pricing rule? If that makes sense
2) Wish we could customize reports that are staples of FB w/o paying high dollar. For ex. the packing slip should have a signature line or at least the option to include it. Or there should be options on layouts or what columns to include. Also, we've gotten feedback from customers on how they wish the item # and description where split into different columns.
3) If FB alerted a user if a sales order has been in the system for "x" amount of time. Like a dormant SO in FB
4) Be able to sort the packing slip. Ex. by Item #, customer #, item description, etc.
5) Had a UNSPSC code field. We've found that this is going to be an important code for future web sales.

July 2016

Christy from Main Street Floral

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2016

Using Fishbowl for a year

I've been using Fishbowl for the past year. I bought it for a few reasons. One of the biggest reasons for me was because it can allow me to save credit card information for clients who continually order through our company. Another reason I liked it, is because I could place orders from anywhere using one of the plug ins. But the biggest reason I purchased it is because of it's accuracy in inventory, and because of the depth of the software features, I know that when I expand and have more than one location, a warehouse full of vases, ribbon, and potentially open a wholesale location for a facet of the industry in addition to the flowers, I'm not going to outgrow the software. I'm not even using all the features right now, but I can't wait until my small flower shop is big enough to have 3-4 locations, and use the reorder points! I know that sounds silly, but the software has been so nice because I can scale it for what I need now, and grow into it. And it's PAID for. That always feels nice :)

Pros

Encrypted credit card capture to charge recurring clients
Stores pictures of the products that we sell
Easy to add parts and products
Lots and lots and lots of reports--- I don't think I've even opened half of them yet!
I like how many features it has even though I don't use them all... it makes me think "When I get that far, then I can use this software to {fill in the blank} it's nice to know I literally have no limitations

Cons

I haven't found anything yet!

May 2013

Dennis from Community Partnership for Child Development


Ease-of-use

4.0

Customer support

5.0

Functionality

5.0

May 2013

We are a Head Start agency that uses FishBowl to purchase, track, and issue inventory to 60 Head Start classrooms and agency departments. Our system uses SharePoint, which is accessed by each classroom/dept. to place their order which is in turn sent to the approving supervisor. Once it is approved, it goes to the Purchasing office were it is imported into FishBowl (all done electronically within the magic of computer land...and the IT department). We started looking for new inventory software when the software we had did not support the Windows 7 that we were upgrading to. We needed a fully integrated inventory software program that not only supported our classrooms, but would provide the Finance dept. with the information they needed. One of the features I like about FishBowl is that as soon as Purchasing processes the classroom/dept. request, an email is sent to the requestor letting them know Purchasing has received their order and it is in the process of being filled. When the order has been shipped, another e-mail is sent to let the requestor know the order is on it's way. This email feature has greatly reduced the number of calls received from our classrooms requesting status on their order and when it will be sent to them (I really, really like it). We have set up reorder points and default vendors, which makes placing orders to replenish warehouse stock easy and nearly effortless. Each vendor has their own part unit of measure and unit of measure conversion, which makes processing receipts magic (well almost). The tracking feature on a warehouse part has helped to track expiration dates on food (milk, yogurt, cheese, etc.). The expiration dates are printed on the packing slip that goes out with each order and helps us resolve expiration date issues. FishBowl will also let us know an item is nearing its expiration date prior to processing the shipment. Another feature of FishBowl that has come in handy is the ability to monitor specific warehouse stock. I use the feature to monitor our milk products (Soy, Lactaid, Rice Milk, Goats Milk, etc.) to make sure we have enough on hand at all times to ensure we receive Federal reimbursement for meals served. These items are monitored on a daily basis due to their sensitive nature. The Dashboard tab provides a quick synopsis of sales, purchase orders, RMA,s etc. The first two FishBowl tabls I look at are the Monitor and DashBoard tab that will let me know the health of our inventory and status of orders. Thumbs up to the programmers that wrote these features into the system. Sales orders and back orders are easily maintained and monitored. I can process order requests, and hold them until such time as I need them to be processes for shipment. FishBowl provides us with reports on classroom expenditures (food/supplies or combination). We maintain two warehouse identifyiers to identify our supply items from our food items. There are custom fields that can be added to input processing that can further help in processing specific types of reports and tracking data. Prior to using FishBowl we had trainers from FishBowl give us module by module training and help us set up and transfer data from our old inventory system to FishBowl. I cannot say enough good things about the help we received. Note: The online help and training is a great resource also. FishBowl provideds many features which we are utilizing and others that we will grow into. FishBowl has a different look and feel from the software we were using, but once we started FishBowl, it has become second nature. There is so much more about FishBowl than there is space to write this review. If you need more information please contact me.

April 2013

Dave from North Park Fulfillment & Distribution


Ease-of-use

5.0

Customer support

5.0

Functionality

4.0

April 2013

North Park is a 3rd Party Logistics and Contract Packaging business, specializing in light manufacturing, warehousing, and B2C shipping services. We provide each customer the service and attention only the 'big guys' get at other fulfillment houses. Our search for a new Inventory/Manufacturing software solution was prompted by our move away from a warehouse operation towards a 3rd party solution for small to medium-sized businesses, that are outgrowing their current warehousing capabilities. Prior to using Fishbowl Inventory, we used 'MS Dynamics AX' (think 'GP' on steroids). Our management team has had decades of experience using everything from BaAn and SAP to high-end custom systems, and even home-grown customized solutions. We chose Fishbowl Inventory primarily based on value, integration w/Quickbooks, and ease-of-use. We've been running for more than 3 years, currently running ver 13.2 Manufacturing, Salespoint and Mobile Warehouse. We highly recommend staying updated with the current version, as improvements and features are continually being added. Initial install and implementation took us less than a full day, including import of Customer, Item, BOM, etc. from QB. User training took a week or so for all our team to be up and running well enough to use it in live production. (Only one of us spent any time in the demo.) For the most part, Fishbowl is simple and intuitive to use. There are very few places or processes where the desired next step isn't obvious. However, we've found many useful tips & tricks that we benefit from greatly, and most would have been learned with onsite training, but we declined initially because of our extensive background with other systems. Customer support has been absolutely fantastic for us! We use the Live Chat option as first contact, and only rarely need to resort to phone calls. Despite the recorded phone tree that is standard today, Fishbowl's is about as short as it can be and still direct your call to the right group. Once there, it's always leave a message and wait for a call-back; but I've always gotten a call within 2 hours (usually less). For truly urgent needs, I've always been able to call back, get the operator and get in touch with Support that can at least identify the issue and suggest some troubleshooting I can do while awaiting Technical help. In 3 years we've only had 1 instance of down-time due to system failure and that was resolved and we were up and running in 2hrs. Biggest benefits of using Fishbowl for us are ease of implementation and use; power/reliability of the system; manufacturing capabilities (only shortcoming there is full MRP/CRP/ERP modules for planning, but for our size and complexity it does surpisingly well). The biggest shortfall of Fishbowl for us is Reporting. The nature of our business doesn't lend itself well to many of the standard informational reports (operational reports are fine). However, Fishbowl is ODBC compliant, their reporting platform is open source (similar to Crystal Reports, but a bit steeper learning curve), and if you're not comfortable with SQL there are several 3rd party options for customizing reports.

September 2016

Leilani from Nature's Joy, Inc.


Ease-of-use

3.5

Value for money

2.5

Customer support

5.0

Functionality

2.5

September 2016

The updates are killing me

Pros

The customer support is great. It's just hard to get a hold of them when you need to speak to a live person on the phone. The people who work there are the nicest and most helpful when you do get to talk to them and they do resolve the day to day issues that pop up. ie, inventory getting stuck in committed status is a pretty quick fix, but then again, should it really happen in the first place?. Bigger problems take more time to fix, but they seem to keep working on it until its resolved. The people they have providing training are excellent.
The wikis are pretty easy to access and are pretty good

Cons

This year the updates seem to break something that's had been working. Then it takes hours with customer support to fix and get going again.
The phone support team could use more staff because it does take hours to get a call back. The reports are difficult to customize, you have to know programming. There is no simple report writer function or a reports that can be customized.
If you have to pick inventory from two locations for one sales order, it will create two invoices. There is no way around that in Fishbowl. The calendar is pretty basic, could use enhancements. The inventory export CSV file does not use FIFO, but average costing. So if you use FIFO or any other method other than average costing, you have to use a different report instead of getting the data in CSV format.
The shipping module is frustrating and the way it is set up does not allow us to use carton count efficiently, so we have to change the packing list after it's printed. If you want Fishbowl to count the cartons for you, you have to add each carton manually. And if you do that, it will not total or summarize the number of cartons you have, it will list each one individually. So you could have a packing list that could be several pages long.
The UPS integration used to be great and then UPS updated, Fishbowl did not support the updated software and we had to change to UPS Worldship. Definitely a step backwards because the old integration worked beautifully. Now it's more manual and cumbersome.

May 2017

Dan from Tour Vinyl

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality

4.0

May 2017

Fishbowl Inventory & Manufacturing: Not great for custom manufacturers...

Inventory management is a breeze, great for warehousing and manufacturing bigger build products, the modules, and UI is well thought out, and very logical, they did a great job with it. They have great eCommerce integrations they added on for magento and amazon which makes it more powerful. The fact that you buy the product up front (with a year of support that can be renewed) makes it seem like you are saving money by owning the software, but you'll need to upgrade every year until the software does what you want it.

Pros

It's great if you are manufacturing the same thing over and over, so you need 500 or 1000 widgets made the same way. It's a pretty powerful tool for warehousing and inventory. It costs for just the warehousing, plus users and add-ons. They'll give you a discount if you ask them, but you almost should just go with a saas program you'll get quicker updates. fishbowl you can save lots of money down the road if you don't buy there support package. They have a pretty good product development team, but it takes them at least a year it seems like to roll out any useful new features you talk to them about.

Cons

Very challenging to set up, learning curve is huge in my opinion. The BOM stages work for the most part, but you'll spend a lot of time in a sandbox database seeing if what you want works (if your doing multi stage builds) If your doing 1 to 100 of anything, and what your making varies order to order, I'd recommend some other software like ordoo, shopvox, or corbridge. They are alot quicker to set up on the

March 2018

Leanne from McLane Research Labs

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

March 2018

Very tough start, but once up and running, seems much more friendly.

Pros

Search function is amazing! Really like Fishbowl for the most part. Ordering, inventory tracking, automatic updating, etc.

Cons

1) Can't look at a part and see how many times it was ordered easily. Have to go in and out of the purchase orders. Would like to look at a part, see how often it was ordered and from whom, how many were ordered and how much we paid in a simple list form. Right now I only see the PO/Vendor without any of the important details like quantity ordered and cost.
2) I also think the Revision for an item should follow the part. It does not. There is a revision field that shows up on the purchase order, but doesn't print anywhere AND is not the same field from the Part Detail screen. In a manufacturing environment the revision for any given part should follow the part around the database, including onto purchase orders so the vendor knows what to fabricate. Right now I have to manually enter the revision on the vendor screen. The revision from the Part Detail screen should automatically populate on the Vendor screen for said part so that when the item is ordered, it appears on the purchase order .
3) I find the documentation sometimes lacking detail.
4) I'd also like to be able to create custom reports myself and without turning back the hands of time and forcing Java to use an old revision (required for iReport). A report creation function in Fishbowl would be awesome! Even my archaic old Parts & Vendors software allowed me to do create custom reports.

May 2013

Jeff from MJM & Associates


Ease-of-use

4.0

Customer support

5.0

Functionality

4.0

May 2013

If you are considering Fishbowl for your business, you will be making a wise choice. Let me tell you a little about our business, what we were using before Fishbowl, and why we decided to go with them instead of the many choices you will have. We are a manufactures rep agency servicing the HVAC and plumbing industry. We work directly with the wholesale market and warehouse about 750 - 1000 sku's. Before Fishbowl, we had no inventory program in place - other than notebooks and getting up to check the shelf. As our business continued to grow, we quickly realized the need for some sort of help in managing our inventory and purchasing. In the 2 + years since full line integration, we are very satisfied with our decision and continue to find tools and reports that we didn't even know exisited. It's a very complete system. Our decision to go with Fishbowl wasn't an easy one. There are a lot of programs out there that will do the same thing Fishbowl can and at stagering range of costs. We looked at over a half a dozen systems, ranging from the 6 figure programs to the custom coded excel based from the local starving student. The decision was made based on the following facts - Fishbowl works directly with Quickbooks, our current accounting program. It works with excel which makes updating prices and importing product lines very easy. The other deciding factor was their support and training. Training was a huge concern for all of our associates. Since most of us had only been working out of notebooks or memory of inventory levels for years, and with varying levels of comfort with any computer program, going to any inventory software program was a very scary thought. We made the decision to invest into the on-site training they offered and it was the best decision we could have made. There is a learning curve, no doubt about it and it can be steep depending your level of comfort and savy with a computer. But rest assured, the support and training got us the answers and assistance we needed. The only thing I could say about Fishbowl in a negative light, is it's a little bit of a "one size fits all" program. There are some feature/functions that in our business just aren't needed. However, as a growing small business we like the idea of having tools at our disposal even if they are left in the tool box. It's nice to know we have them. We are very happy with Fishbowl. It has helped us grow our warehouse business and find loose ends in sales, stocking levels, and purchasing practices which all means at the end of the day we have become more profitable because of it. The more time we put behind us the more valuable the data has become. We are now even doing credit card transactions right out of Fishbowl! Trust Fishbowl. They will be there for you, provide an inventory program that will work and help you grow the business.

December 2017

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0