About InTouch POS

InTouch POS is a point of sale solution for restaurants including quick service, fine dining, delivery, nightclub, room service and drive through style. The system is customizable and can support many users. It provides users an option of stationary or tablet order stations and the pricing scales with the size of business. The system is compatible with Mac or Windows operating systems and is deployed on the cloud so information can be accessed from multiple devices.

InTouch POS offers features such as inventory management, customer management, retail accounting, e-commerce, warehouse management and merchandise planning. Users can utilize the system's digital menu that can be displayed around the restaurants and can be used to show promotio...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

8 Reviews of InTouch POS

Average User Ratings

Overall

3.88 / 5 stars

Ease-of-use

4.0

Value for money

3.5

Customer support

3.5

Functionality

4.0

Ratings Snapshot

5 stars

(3)

3

4 stars

(3)

3

3 stars

(1)

1

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 8 of 8 results

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November 2019

Nick from Foodservice Management Systems, Inc.

Company Size: 501-1,000 employees

Industry: Restaurants

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2019

22 Years and Still Happy

We have used In-Touch for 22 years and have been extremely pleased during that time. In-Touch has continually upgraded and added new features, some at our request and some from others. When I look at other POS systems and realize the amount of third-party software I would have to buy to match the features built into In-Touch, it reaffirms our initial decision to use In-Touch and our insistence to stay with them all these years.

Pros

Set-up and editing is intuitive. Features included in this software keeps me from purchasing third party. Software support team is responsive and efficient.

Cons

I have no complaints about the software. Everything I have asked for was available or was developed for us.

November 2019

Sofia from Kuzina by Sofia

Company Size: 2-10 employees

Industry: Restaurants

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2019

Finally a POS System that delivers

Truly a pleasant experience. From the sales process, to the set up and installation an easy comfortable process. Very credible and they delivered as they promised all the way. I have used Aloha over the years and was very apprehensive to learn a new product. InTouchPOS made the transition a picnic in the park. Myself and my staff dove into the system and went live on the second day after it was installed. Their installation and training process was beyond excellent and easy. Guess what their support is there every time we need them and that is far in between.

Pros

It's versatility and user customization abilitues The set up people were incredible in working with me and my husband to customize the system to our needs. The front of the house is so intuitive my staff needs virtually no training. Their endless reporting is way more than an independant chef run restaurant like me would ever use.

Cons

That I did not discover them earlier than I did.

Reasons for Choosing InTouch POS

The features, their experience and the price were too good true to pass on. The sales process was very credible and pleasant. We just trusted [SENSITIVE CONTENT HIDDEN] our sales person who turned out to be one of the owners of the company later on. What really sealed our decision is their support program and the unlimited lifetime upgrades they offer as part of their support agreements.

November 2019

Foad from Restaurants

Company Size: 11-50 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

November 2019

RVP - North

This system can help you to manage your food and labor cost, proper deployment of employees, manage accounting, review and track sales data and trends in detail, good audit reports. sales forecasting, food preparation and more..

Pros

I have been using In touch POS System with 2 major QSR organizations. The system has so much information and analytical reports that every manager, owner can use to better their operation, accounting and cost control.

Cons

there are times that we needed a report that is tailored to our KPIs and was not available. That beings said, we put in a request and they programmed it for us.

February 2017

Lydia from Tubby's Sports Bar

Company Size: 51-200 employees

Industry: Restaurants

Time Used: Less than 2 years


Ease-of-use

4.0

Value for money

2.0

Customer support

4.0

Functionality

3.0

February 2017

InTouch Review

It's gone down on us before and the customer support stayed on the phone with me for a long time. He was helpful but it was hard to find the problem without them being there in person.

Pros

Easy to train new employees. Can adjust prices for specific times with dynamic pricing.

Cons

It freezes almost every day at 9:30pm. It can be very slow sometimes when we really need it.

November 2018

TJ from SHG

Company Size: 201-500 employees

Industry: Restaurants

Time Used: Less than 2 years

Review Source


Ease-of-use

4.0

Value for money

3.0

Customer support

1.0

Functionality

4.0

November 2018

Works well

Pros

Easy to use, simple format for back office reporting, easy to use FOH format, integrated well with our payroll system. Customer service is great

Cons

No complaints. Swapping POS is always a con. Starting from no POS is always easiest. Intouch does its job

September 2018

Margarete from Neuro Connection

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 2 years

Review Source


Ease-of-use

4.0

Functionality

4.0

September 2018

very user friendly!!!

Pros

fast loading speed, ability to write notes for everyday activity, clients are well organized accordingly

Cons

relies on internet connection, limited access to past activities/client notes, wish there'll be more report generation.

January 2019

Kazem from Pizza Fino

Company Size: 51-200 employees

Industry: Restaurants

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

January 2019

Worse system ever

They owner is very dishonest he will promise something and will give you a different.And once he has your money you will never hear from him again.

Pros

Nothing from the of sales to installation,tech support does not exist.

Cons

It is very difficult to use the most important part which is order taking is not user friendly.

Response from InTouchPOS

Replied January 2019

Dear Mr. Azimi; We are sorry you are experiencing such a hard time with our newly installed System. We pride ourselves with customer service and support. Please give our support team a call at 800-777-8202 we welcome the opportunity to gain your confidence and help you Love InTouch POS like so many other users do. Meantime we will attempt to reach out to you.

June 2015

Linda from The Female Side

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

4.0

Customer support

4.0

June 2015

Great Software & Support

Does everything I want and the support is wonderful!