Finding software can be overwhelming. We've helped dozens of jewelry store owners choose the right jewelry store software so they can manage valuable inventory and digitize customer data.

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Lightspeed Retail

Lightspeed Retail is a cloud-based POS solution that is suitable for retailers in industries such as apparel, footwear, bike, jewelry, pet, sporting goods and home decor. The solution offers retailers tools including inventory man... Read more

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Recent recommendations: 39 recommendations

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Smartwerks

Smartwerks_USA is a point of sale and accounting software application. It is best suited to small and midsize specialty retailers like mattress stores, gift shops, patio stores, and jewelry stores. Key features include point of sa... Read more

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Recent recommendations: 5 recommendations

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JewelMate Enterprise Retail

Jewel Mate is an on-premise operation management solution that caters to jewelry vendors, retailers and wholesalers, helping them manage day-to-day business processes. Jewel Mate features Point-Of-Sale (POS) functionalities t... Read more

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Recent recommendations: 2 recommendations

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wJewel

WJewel Jewelry Store Management Software is a complete jewelry retail store management platform that streamlines and organizes retail store processes from purchasing to point-of-sale. It provides a fully-featured POS system that c... Read more

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Recent recommendations: 1 recommendations

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Square Point of Sale

Square Point of Sale is a mobile POS system available for iOS and Android devices. Key capabilities of the Square POS system include online payment processing, sales reports, inventory tracking, digital receipts, Square marketing ... Read more

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Quickbooks Point of Sale

QuickBooks Point of Sale is a retail point of sale system suitable for various small businesses such as clothing and shoe stores, small franchises, sporting goods stores and gift shops. It offers inventory and customer management ... Read more

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ACE Retail POS

ACE Retail is a point-of-sale solution that is deployed on-premise. Key features include retail and wholesale sales, inventory and purchasing, customer management, loyalty programs, reporting and invoicing. The system’s retai... Read more

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ARMS USA

Advanced Retail Management Systems (ARMS) provides business development and software technology for retail jewelers and wholesalers. ARMS features include repair tracker, a tool that tracks items throughout the repair process and ... Read more

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Cashier Live

Cashier Live is a cloud-based point of sale program that helps store owners and managers run their businesses on multiple devices. The solution provides automatic backup, accounting tools and reporting features. Retailers are able... Read more

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Cybex Enterprise Retail Suite

Founded in 1986, the retail software suite from Cybex includes point of sale, inventory management, distribution and replenishment, warehouse management, CRM, and e-commerce. The Cybex Enterprise Retail Suite focuses on infor... Read more

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The Edge

The EDGE by Abbott & Shapiro is a comprehensive software system for independent jewelers with between one to five stores and up to 20 users. It offers industry-specific touches such as drop-down menus for selecting diamond clarity... Read more

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ODEIS

ODEIS is a retail management solution designed for watch and jewelry retail businesses. It caters to businesses with more than one location. The product is available in on-premise deployment option and runs on Windows operating sy... Read more

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Diamond Relations CRM

Diamond Relations is a cloud-based customer relationship management (CRM) solution that allows jewelry retailers to track sales and manage opportunities, while also nurturing relationships with the customers. The solution captures... Read more

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BusinessMind for Jewelers

BusinessMind for Jewelers is a cloud-based jewelry inventory control solution that caters to the needs unique to retailers selling and repairing jewelry. Key features include a point of sale system, business intelligence (BI) and ... Read more

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Adaptive Jewelry ERP

Adaptive Jewelry is a solution designed for midsize to large jewelry retailers. It provides front and back office solutions to meet the needs of jewelry designers as well as retailers. At an application level, Adaptive Jewelr... Read more

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Diaspark Retail

Diaspark Jewelry Software is a cloud-based retail suite for jewelry retailers, wholesalers and manufacturers that offers a point of sale (POS), inventory management, customer relationship management and more. On-premises deploymen... Read more

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Piro

PIRO is an enterprise resource planning (ERP) software solution for jewelry manufacturers, retailers and casting companies. It is available on-premise or online via the cloud. PIRO is customizable which provide an ability to ... Read more

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Fision

Fision offers an integrated marketing automation and sales enablement solution to help distributed field sales and local marketers customize and distribute timely, relevant and multi-channel campaigns. Fision's distributed ma... Read more

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RepairShopr

RepairShopr is designed to help businesses manage ticketing, invoicing, point of sale (POS), CRM and marketing operations. It is designed for computer repair shops, plumbing businesses, auto repair, watch repair, HVAC service and ... Read more

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Revetize

Revetize is a cloud-based business marketing solution that helps organizations streamline processes related to lead generation, reputation management and customer interactions. It allows users to collect and view reviews or feedba... Read more

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Buyers guide


Last Updated: April 5, 2021

With hundreds of software options on the market, selecting the right one for your specialty-specific retail shop can be a difficult task. Point-of-sale (POS) solutions help retailers reduce the number of manual tasks and use their spare time to do important things, such as analyzing business performance and retaining customers with strategic marketing strategies.

To help, we’ve created this buyer’s guide to help you choose the right POS software for your jewelry store.

Here’s what we’ll cover:

What Is Jewelry Store POS & Inventory Software?
Common Features of Jewelry Store POS & Inventory Software
What Type of Buyer Are You?
Market Trends to Understand

What Is Jewelry Store POS & Inventory Software?

Jewelry store owners have several unique requirements when evaluating retail software. For example, jewelers typically have a large, diverse inventory with a high value-to-size ratio, which makes robust inventory tracking functionality critical in these systems. In addition, the high value of jewelry can sometimes trigger the need to file IRS Form 8300, which some systems can generate. Finally, jewelers rely on strong customer rapport for repeat, high-value sales, thus increasing the importance of the customer relationship management (CRM) functionality embedded in these systems.

This guide covers how jewelry-specific POS software can help you run your store more efficiently and address the above issues. Below, we discuss the eight important features in these systems, and why you might select these specific solutions over general POS systems.

Common Features of Jewelry Store POS & Inventory Software

Jewelry store owners should look for the following functionality to meet their unique requirements:

Jewelry Point of Sale (POS) Software Important Features

Feature Description
Inventory management and imaging Most POS systems offer an inventory management feature that automates supply levels and deducts inventory as sales are completed. Since it can be difficult to distinguish different jewelry pieces by description alone, jewelry shop software should also include pictures of items.
Customer relationship management (CRM) To nurture customer relationships, the system needs to track important dates and family members to send reminders for purchases (e.g., on birthdays and anniversaries). Some retail systems also integrate with social media platforms to keep in closer touch with customers.
Service/repair tickets Repairs and alterations are an important part of customer history. Inventory programs for jewelry sales must track repairs and update the customer history with changes in sizes if pieces are altered.
Messaging integration Jewelry store programs should transmit customer alerts for special orders received, repairs completed and special date reminders. Ideally, the customer should be able to opt in for email, text messages or automated calls.
Appraisal tracking After an appraisal is completed, the system needs to store it, tagged to both the customer and the individual piece.
Precious metal and stone pricing Precious metal and stone prices affect inventory value and item pricing. The systems should automatically download current pricing, and optionally apply it to all of the inventory or selected items.
Compliance and tax reporting The system should generate reports required by the Anti-Money Laundering (AML) provisions of the Patriot Act when purchases of “covered goods” of $50,000 or more are made in a single year. In addition, if a customer pays for merchandise with over $10,000 in cash, the system should flag the transaction and generate information for IRS Form 8300.
Anonymous sales Most customers want detailed information kept on their transactions in case future issues arise. However, certain customers may want to make anonymous purchases and jewelry shop software should support this.

What Type of Buyer Are You?

Jewelry software may be a good fit for you if any of these situations apply:

You are currently using pen and paper to track inventory and sales. In this case, jewelry POS software can increase your productivity, ensure your inventory is always up to date, help you keep in touch with your customers and simplify compliance and tax reporting.

You are using a system that is not specifically intended for jewelers. Although other retail systems may meet some of your needs, jewelry-specific retail software offers capabilities that will make your life easier—such as the ability to integrate updated precious metal and stone pricing, automate compliance and tax reporting and track appraisals, repairs and alterations.

You are expanding to multiple store locations, or online. While on-premise jewelry store management system works well for stores with a single location, web-based jewelry store software—also called cloud-based, or software-as-a-service (SaaS)—makes it easier to expand to multiple locations or to begin selling through an online storefront.

Market Trends to Understand

Vendors are offering new functionalities as the jewelry store POS and inventory software market constantly evolves. Jewelers need advanced functionalities to engage clients and drive sales. Currently, several market trends impact this market. The primary among those trends include the following:

  • Volume of online sales. As the margins of brick-and-mortar stores are reducing, web platforms offer a cost-effective way of driving sales and increasing profits. Advanced online platforms enable real-time inventory tracking and electronic payments. In addition, they can provide product and accessory recommendations that help upsell jewelry to clients.
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  • Advanced business intelligence (BI) capabilities. These tools help jewelers review business performance in real time. Insights from the generated reports help jewelers make fact-based decisions and streamline their operations. Jewelers can review interactive dashboards to identify best-selling and low-performing products; this functionality also helps in maintaining optimal stock levels.
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  • Greater adoption of mobile POS. Jewelers that take part in events and tradeshows prefer wireless POS to manage sales operations from remote locations. Jewelers are looking for mobile POS capabilities in retail software due to the increased use of tablets and smartphones in retail operations. Advanced systems also enable credit card payments from remote locations, which results in improved customer satisfaction levels.
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  • Impact of social media promotion strategies. These platforms have opened new ways for communicating with current and prospective customers in a cost-effective manner. Social media platforms, such as Facebook, LinkedIn and Twitter, provide advanced filters to categorize customers into niche segments and reach out to them in a targeted way. Jewelers can use social media marketing to run promotional campaigns offering discounts to retain their existing clients.