About Kounta

Kounta is the cloud-based point of sale (POS) that makes running your restaurant, cafe, bar, food truck, hospitality retail or hotel restaurant business so much easier! It’s quick to set up, easy to use, and adjusts as you grow with key features like table management, wastage tracking, courses and inventory management.

Customize Kounta to suit your needs. Simply add products and variations, set prices, taxes and surcharges and connect your payment systems and printers with ease. Access detailed reports relevant to you anytime, anywhere. Dive deeper to see which products are selling, what times of day you’re busy, and who your best performing staff are.

Retain and build relationships with your customers by capturing their details and o...


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Supported Operating System(s):

Web browser (OS agnostic)

106 Reviews of Kounta

Average User Ratings

Overall

4.46 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(66)

66

4 stars

(32)

32

3 stars

(2)

2

2 stars

(2)

2

1 stars

(4)

4

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 106 results

January 2018

Richard

Verified Reviewer

Time Used: Less than 6 months

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2018

Great Product

Pros

Being a Hospitality professional for 20 years I have dealt with numerous POS systems. Kounta is relatively straight forward and has the functionality and flexibility to run your business with ease. The support offered by Kounta day and night has been at an exceptional standard. The understanding and support during setup, implementation and to now has been a suprise in this all to modern world. This holistic approach will keep Kounta ahead of the pack for quite some time.

Cons

Some of the language with respect to Hospitality is not not necessarily how we refer to how things are done in my experience however it is only a minor issue.

March 2017

Evan from Round Bird

Verified Reviewer

Company Size: 11-50 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

3.0

Functionality

4.0

March 2017

Highly adaptable and intuitive POS

Kounta as a POS system has been able to grow with us, providing flexibility and ease of use that is a massive relief when you have the pressures of an expanding business to contend with. The ability to simply add or subtract registers, combined with the functionality of a internet based system makes change relatively pain free. Wireless waiter stations, Albert pay terminals, Bluetooth printers (which I don't have but am excited about and will probably get), its all so easy to use. Why pay thousands of dollars in cabling, installation costs and labour in setting up your system? Good question - i'm not sure! Just research what you want - call Kounta, put it in and download the software... add your products, tailor it the way you want, and go for it!

Pros

Ease of alteration and basic use for staff

Cons

The back end of product input is a little cumbersome - a simply category/sub-category/sub-sub category system works best. Sometimes this is represented by Department/category/sub-category either way, it is far more flexible for product input, button organisation and more granular for reporting.

June 2017

Jimmy from The Butcher Statioon

Verified Reviewer

Company Size: 2-10 employees

Industry: Restaurants

Time Used: Less than 2 years


Ease-of-use

1.0

Value for money

1.0

Customer support

3.0

Functionality

1.0

June 2017

Horrendous POS System.

DO NOT WASTE YOUR MONEY ON THIS!!! MOVE ON TO THE NEXT!

Pros

Nothing to say here. There is nothing good about this system except for the promptness of my customer service, who usually has bad news. But as I now understand my customer service rep doesn't ACTUALLY work for Kounta, she works for the company that sold it to me. I wish they would have sold me one of their other POS options.

Cons

Server level order control is an upgrade, they don't tell you that when purchasing, even though that is one of the most basic things. Check splitting is the most laborious I have ever experienced, if you have a table that needs multiple splits get them a refill of their coffee because it will take a while. No over all system close out, no way to re-open a check. In lieu of that simple option they have a refund button, but, guess what if you had multiple pay types IE Cash and CC that doesn't work, can only refund whole amount to one pay type, which then screws up the server report(one of the biggest reasons to have a POS system) Integrated credit card system has worst customer service ever. If you need to get someone after 9 good luck. Randomly loses checks! Have no idea how that happens but if you are on a check and the system reloads(which it does a lot) bye bye order!

February 2020

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

5.0

Functionality

3.0

February 2020

Not worthed as the expensive price

I know amount that i calculate manual in every type of payment are balance or not because kounta showing it amount minus or over, so we can double check before we accept to close cashier or shift.

Pros

Display of the pos is look modern and kounta can create recipen and inventory and back office. Pso system complet with back office.

Cons

Actually they have good features in back office for reporting. But not as good as inventory system by itself. First, POS system not completly all transaction is automaticly show in the report when want to do closing cashier (shift), like we need to do manual calculated some other transaction except cash like card and gofood payment as i used to. Because you have to submit all your type of payment on closing time then you will get report that will show your manual calculted are balance or not, split bill need to do by amount not by item, mostly apps that i was using were by item. Second, we need to buy with additional charge to get more features that we can see more details report (like insight and purchase) and that is expensive. If you dont buy, you will not get clear report as you need for analyzing restaurant performance. Third, menu item that you sell and item only you use for recipe are the same product list. Fourth, service charge and tax calculations are confusing to get the right amount. Every report that you want to dowbload as csv as not that correct way as csv.

Reasons for Choosing Kounta

I want to try how the kounya itd work and if kounta works well, i will implement to other outlet that i have.

September 2018

Emma from Albion House

Verified Reviewer

Company Size: 11-50 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2018

Great system

Pros

Great easy system to use. Easy to change payment methods and products and downloading and updating on excel also possible. Just starting to sync with Xero so that’s good too. Customer support really has improved massively since we started using it 2 years ago. I would recommend as a good all rounder.

Cons

Reporting in close detail has been a tricky one but with Kounta insights it seems to be improving although I think it’s still work in progress.