Liberty4 Consignment Software


 

With its flexible, simple solution, Liberty4 Consignment by Resaleworld.com offers retailers in the consignment, thrift and resale industries a comprehensive system to manage point of sale, inventory management, CRM and accounting. Liberty4 Consignment also includes e-commerce integration, an iPad item entry feature and credit card processing and can be scaled to support consignment or resale stores of any size, from a single to a hundred users.

Also available from Resaleworld is Liberty Cloud, an ideal solution for retailers seeking accessibility through the internet. This affordable option lets stores lease their software, lowering their operating costs while allowing anytime, anywhere access from a PC, Laptop, Mac, iPad, or Tablet. It's a great option for startups, seasonal sales, and consignment events. It also includes the Liberty Mobile License, allowing consignors to enter items directly into their accounts via their iPad/iPhone or iPod Touch.

The core of Liberty4 Consignment is its powerful account management, which allows retailers to access, view and edit a variety of customer and inventory information. Retailers can track unlimited contact information, view purchase history, enter notes, pay accounts and even customize account screens.

Liberty4 Consignment's inventory management includes the same flexibility, allowing retailers to purchase outright, customize item entry and more. The POS function can track layaways, rewards and create unique payment methods, including paying consignors from the POS itself. Users can analyze and report data with the system's 70 pre-built reports which can be exported. The system also allows retailers to email item lists and payout history and well as easily creating marketing materials like postcards.

For retailers in the thrift, consignment and resale industry, Liberty4 Consignment offers a complete, easy-to-use solution.

 

Liberty4 Consignment - Point of Sale
 
  • Liberty4 Consignment - Point of Sale
    Point of Sale
  • Liberty4 Consignment - Account Detail
    Account Detail
  • Liberty4 Consignment - Item Editor with Photos
    Item Editor with Photos
  • Liberty4 Consignment - Liberty Reports
    Liberty Reports
  • Liberty4 Consignment - Inventory by Category Report
    Inventory by Category Report
  • Liberty4 Consignment - Sample Letter with Merge Functions
    Sample Letter with Merge Functions
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic)

133 Reviews of Liberty4 Consignment

 

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Software Advice Reviews (90)
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Showing 1-20 of 90

abdullah from Home Decor And Beyond
Specialty: Furniture & home decor
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

One of the most useful POS systems

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

Hands down one of the most practical POS systems out there, especially for high end and high profit items out there like furniture! Makes it easier to track how much they paid for it until they own it!

Cons

I wish the pricing could be comparable to other systems but still pays for itself with one sale a week or so

Review Source
 
 

Karel from Prenatal
Specialty: Other specialty retailer
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2018

June 2018

Liberty4 Consignment

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Great Software, it solves a lot of problems i had with similar programs i used before this one came around

Cons

The user interface looks a bit dated and it sometimes doesn't respond as fast as i'd like it to, but nothing too bad.

Review Source
 
 

JOHN from Cazenovia Artisans
Specialty: Antiques / art
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

This software has so much going for it. We have just started, and it is A++

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The complexity of running a CO-OP with 23 members meant we needed suitable software to accommodate several scenarios, and Liberty 4 is easily up to the task. Demo the program, and you will see that it can handle whatever you need in a POS system.

Pros

The flexibility of this program is such that, for our CO-OP, with 23 individual businesses under one roof, we can keep track of everything. With a range of skill sets among our members, everyone finds it easy to use. The prompts are numerous, and the help menu is superb. Support is excellent, they go above and beyond expectations.

Cons

I can't think of a single con. I strongly recommend this product. Take the time to configure it for your particular use, and explore the options.

Review Source
 
 

Brett from yfficient | Freelance Graphic Art Services for Publishers
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Good Software, with Strings Attached

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We used Liberty4Consignment four years, and while the daily operation was generally good, we always knew that we were not able to benefit from what the software offered. Larger resale businesses, especially those with more than one location and a dedicated back-office staff may find this to be the right solution for their needs; smaller operations may find it daunting and more challenging than beneficial.

Pros

The Liberty4Consign software is likely the most fully-featured POS offering for Resale, Consignment, and Antique Mall retailers. Management of vendors, customers, inventory, purchases, reports allow you to do almost anything related to your resale business. The Cloud offering reduces risk of data loss and minimizes the time you might spend doing software updates. Support is responsive in general, but not all technicians were adept at resolving issues.

Cons

All the features come with a complexity 'hit', and training our staff beyond the basics proved to be near impossible. Because of this we were rarely ever able to make use of the features. The software is dated in its design and use, revealing in a not-so-graceful way that this is a monster database application.
The cloud hosting frequently froze, requiring a reset either by ResaleWorld Support or by me as the store's admin user.
More significant and annoying was the sales model where you must purchase one item/service to receive another. For example, with the Cloud subscription the free tech support was only available when subscribed to a tag purchase plan (and the tags were appropriately marked up to cover the cost.) Use of automated consignor emailing involved integration with ReCommerce, another paid service. If you want complete support, you must purchase your printer hardware through them, again at a significant cost.
Reports: While many usable reports are built in to the software, attempting to modify or creating custom reports could lead to unpredictable results. Exporting data into Excel ( which should be a common tool for managers wanting to analyze data) is daunting, with numerous export options and Liberty rounding dollar amounts or including/omitting random bits of data, and formatting the exports in a difficult-to-use format.

Review Source
 
 

Musi from Designer Resale & Consignment
Specialty: Consignment
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

I have a real mixed review that is only partially fair due to my outdated software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I feel like my opinion of this product is unfair because I am unable to determine how much of my sub-par experience has to do with having old hard/soft-ware. I have had a lot of difficulties.

I appreciate the product though! There have been times when people have gone above and beyond to help get things working for me. There have been other times when tech. support technicians have been so condiscending and disrespectful to me that I’ve almost hung up in tears of frustration. My experience with Liberty/Resaleword is very mixed; however, I’m fairly committed to doing what it takes on my end to try and make my experience better. I’m going to start with updating things so I can make a fair evaluation.

Pros

The website that allows consignors to access their account info. is really nice. I feel like that’s a valuable feature both for us as well as the consignor!

Cons

I feel like the area where you run reports is overly and unnecessarily complicated. I wish I had better experiences with tech. support. It would be nice to access tech. support quicker - although I understand the dilemma from the company’s perspective.

Review Source
 
 

Kerri from Dechoes Resale
Specialty: Consignment
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

This is the Best Investment to grow and Manage your Business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We've had Liberty for over 15 years now. We started with the dekstop version and moved over to the Cloud version as we added locations. The cloud makes it so easy to move items from one store to another. We also love the seperate and combined reporitng we can get. The software itself makes it easy to enter inventory that we purchase upfront. The staff and the techs are great to work with and truly care... which is so rare to see these days. Go with Liberty and you'll get top notch service, product and peace of mind!

Pros

Ease of use and features! The software is very flexible and enables us to run reports to help us know whats in inventory, what days are busiest so we know how to staff, what is selling the best and the worst and much more. The Resale Rewards program keeps our consignors coming back again and again. We use to use a punch card system which lost us money. Resale reward tracks everything for your customers on their mobile devices and they love it.

Cons

None really ...It is the best employee you'll ever have! The software works for you not the other way around.

 
 

Doujone from Fashion 4ward
Specialty: Consignment
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Consginment Software review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Pretty easy to use. I was able to navigate through it with ease. I was able to teach my assistant how to use it as well

 
 

Janet from REclectia
Specialty: Consignment
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

I should have invested in Liberty4 years ago!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have been running this for 3 months now, and can't wait to get to where all of our inventory is in Liberty4!

Pros

It will boost your stores income in many ways. It is a time saver and a very accurate system for figuring out exactly where you are at any given moment.

Cons

It has so much untapped potential, with no way for me to learn without traveling far. I wish there was a version just for furniture consignment with all the related categories. I also wish the Wish List feature could be more detailed and automatic.

 
 

kristin from Thrift House Evanston
Specialty: Consignment
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Liberty Software for a Thrift Store

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It is lacking in some inventory data collecting areas. It is difficult to configure to your specific business if it is not specifically consignment.

Pros

Simple to enter information and POS is easy to figure out.

Cons

Frustrating for correcting errors and for adding quantity of products

Advice to Others

I wish there were more options out there for software. They keep system as is and don't try to fix problems because they know they have basically cornered the market.

 
 

Kasey from KC's Consignment
Specialty: Apparel & fashion
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Lots of features, but a bit complicating to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I used Liberty4 Consignment for almost 3 months and was highly satisfied with its features and functions as well as it's customer service. The price was kind of high for me but I am a smaller clothing consignment boutique in a rural town. It was a little hard to use at first but after the tutorials, it was a bit easier to understand. However, even with that being said my employees could never get the hang of inputting the inventory so I went with another software choice. Before I changed software programs, though, Liberty worked diligently with me to try and help my employees better understand the program and its features which were really great especially the lengths they went to try and help. I probably talked with them every day for almost two weeks before choosing to go another way.

Pros

I absolutely loved the fact that Liberty4 Consignment has so many unique features. You can run almost any type of report you can think of. It makes it really easy when you need specific information on a single account or type of item. It even allows you to print checks from the software and give the consignor a percentage increase for using their earning as store credit. It has so many unique features it is hard for me to remember them all. It is a little on the expensive side but the product is well worth the price you will be paying for it and they have tons of payment options and also a cloud-based option for those who don't want to step off the ledge just yet and purchase the physical software.

Cons

Unfortunately, all of my employees had a hard time trying to learn how to use the software. They even had a hard time with checking people out before I purchased a handheld scanner to scan the items. They still had trouble inputting inventory and never figured out how to do reports of any kind or even look up accounts for consignors. In their defense, the software can be a bit confusing without having taken the training tutorials.

Also, the Liberty4 Consignment software seems geared more towards a larger consignment store rather than a small boutique such as i have.

Advice to Others

Use the free trial period to try it and see if it's for you. I am a smaller boutique style store that really doesn't need all the bells and whistles that come with the software and the price was always a little too steep for me to justify so I went with another software choice, but that doesn't mean it will not work for your needs. As I said before, use the FREE DEMO they offer and see if it's right for your store. Honestly, if I ever decided to expand I will go back to Liberty4 consignment because in my opinion, yes it is a little conflicting to learn, but it's pros outweigh it's cons in my opinion.

 
 

Eileen from E Designer
Specialty: Apparel & fashion
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Works for us!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

After a bit of a learning curve, we made an easy adjustment to this POS software. It does everything we want and it's easy to use. The support has been great.

Pros

Ease of use and support.

Cons

Nothing comes to mind.

Advice to Others

Definitely buy the service agreement. They are so helpful.

 
 

Donna from Trading post
Specialty: Consignment
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

Liberty 4 consignment software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We are a charitable organization with all volunteers. This software has helped us tremendously. It has makes the running of our store so much easier. Thank you Liberty 4 !

Pros

Ease of entering data

Cons

Had a few things that weren't working correctly but, the staff at Resaleworld.com has been a life saver to us. They were and still are very helpful.

Advice to Others

You will like this software

 
 

L.R. from Lisa's Furniture Creations Plus
Specialty: Consignment

September 2016

September 2016

Great product!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

The software is fairly easy to use and it does so much. It tracks just about everything, sales, taxes, print reports for sales, etc. list your clients, tracks inventory, automatically assigns numbers to inventory items, and clients when entered. I have yet to do this, however you can allow your clients to sign in and check their accounts with you. If you've purchased the link for quick books, you can also track all your accounting. The vendor- Resaleworld is most helpful.

Likes Least

I can't say I have really found anything that I dislike about this product or vendor.

Recommendations

I would recommend that, if you were evaluating this or other softwares like this, make sure that all aspects of the software are compatible with your operating components. Be sure to review and test several, prior to purchasing one, as to know which one truly works best for your needs.

 
 

Kevin from A Little Bazaar
Specialty: Consignment

August 2016

August 2016

Straight forward and good for both consignment and retail.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Tech support uses a licensed copy of team viewer. If I have a problem they hop on my computer and work on it remotely. Good tech support.

Likes Least

Often when I call for support it is sent to voice mail and I have to wait for a call back.
It costs a bit more than other vendors consignment software, but you get what you pay for.

Recommendations

Take into consideration the flexibility of the software as well as the software developer. Don't settle for software that has to be used within a limited amount of fields to be used. Liberty 4 has a lot of flexibility and many searchable customizable fields.

 
 

Steven from A-Line Consignment Boutique
Specialty: Consignment

July 2016

July 2016

Serviceable

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

The software works. Most of the time the behavior within the program is predictable and repeatable.

Likes Least

The software reporting features have never worked completely. Prices are unreasonable for what are termed upgrades, unless you get enrolled in a plan to buy things in such quantities that you don't need. Technical support is not available on Saturdays and many times you get the impression that you are burdening them when you have problems.

Recommendations

Make sure that you understand all of the continuing charges for support and upgrades. Make sure that "Bug fixes", "error Corrections" are not considered upgrades. You need to make sure that functionality improvements to keep the software current and operating within federal guidelines are not considered upgrades that you have to pay for. Technical support Saturday, what is generally the busiest day of they year for small business retailers and consignment shops should be standard. The software should also be expandable to operate with what are becoming standard POS payment methods and equipment. It should not require very specific equipment to work with. The software is a database to track inventory, sales, and to act as a POS. Beyond this it should function with more general equipment standard to the industry.

  Response: Russell, Resaleworld.com, Inc.

Date: September 2016

September 2016

 

Steven,

I’m sorry to hear of your frustrations. My understanding is that you’re particularly unhappy regarding the transition to EMV credit card processing – specifically, the need to purchase an upgrade from the version you’re currently using. I would like to address the subject of transitioning to EMV processing and the need to upgrade in particular, as well as several inaccuracies contained in your review.

Our customer base has come to expect us to release major upgrades, containing many new enhancements, at least once per year. We close off major branches of our software once they’ve been released for a sufficient period of time and only after we’ve made every effort to address any bugs/unintended behavior in that particular branch – this is a necessity in order to move forward. Continuing to develop for older versions of our software, as Microsoft does, would be a major undertaking for us – one that would require a much larger development staff, which would in turn drive up our pricing. The version of Liberty that you’re currently running was released in 2011. Payment processors only begun to support EMV transactions in 2015, and EMV standards & requirements continued to be revised and refined through last year. There was certainly no way to anticipate the requirements of EMV processing back in 2011, and we simply do not maintain source code for versions of the software that old.

The changes that we did have to make on our end to earn EMV certification for the payment processor you use centered around card issuer requirements for receipts. We had to alter our database structure to store EMV data, and we had to alter our receipt printing logic to pull in and output this data. I personally lobbied that processor to certify older versions of Liberty for EMV processing on the grounds that they have their own internal transaction database, and their software is capable of printing/reprinting receipts without directly involving Liberty. I was unsuccessful in my attempts to persuade them, which is regrettable, as I feel that much of your angst towards us is centered around this particular issue.

The list of compatible hardware for our payment processing integrations comes directly from the payment processors, not from Resaleworld. The nature of the transition to EMV has resulted in limited options – payment processors have had to focus their efforts on specific devices to achieve their own certification, and have at times run into bottlenecks outside of their own ability to control. When we first reached out to your payment processor about EMV Certification for their solution, we were informed that a specific would be the first device certified on their end. Several months later, we were informed that they were still waiting on firmware changes from that device’s manufacturer before they could certify it, but they had certified a completely different device in the meantime. Keep in mind that a lack of current options doesn’t mean that more won’t become available down the road. I also see where you’ve been made aware of other payment processors integrate with Liberty, which have different hardware to choose from – although an upgrade to a newer version of our software is still required for this option. Please understand that there’s nothing we can do on our end if the payment processors themselves don’t support other hardware.

The transition to EMV processing is the single most significant change to the credit card processing industry in the past thirty years. Many in the industry share the opinion that last October’s liability shift came far too early, and the entire industry – from the hardware suppliers to the card processors to the software vendors all the way down to merchants – wasn’t adequately prepared. From my perspective, I can assure you though that the transition has been a frustrating period for all involved. I can also tell you that we at Resaleworld did everything we could to make EMV processing available to our customers in a timely fashion, and to make the transition as smooth as possible. I honestly feel that your review is unfairly lashing out at us over factors outside of our control, and when we’ve taken reasonable steps to meet our customers’ needs.

I feel it is worth pointing out that your statement implying Liberty 4 doesn’t adhere to Federal Guidelines is incorrect. I can certainly understand your frustrations regarding the transition to EMV, however supporting EMV is not a mandate from either the federal government or from card issuers. Making the switch is generally accepted to be a good idea, and failure to support EMV does place you at a greater liability risk in the case of fraudulent transactions. That said, many national chains have elected not to make the transition as they feel the liability risk is outweighed by the cost of updating their software & hardware – and they’re well within their rights to do so.

I feel that your comments on the reporting features of Liberty are very misrepresentative of this area of our software. Liberty 4’s reporting is far and away the best in the consignment industry, and is extremely comprehensive. The software includes over 120 unique reports, some of which have thirty of more filters to allow for our customers to drill down to the level of detail they need. In fairness, reporting is an area where we have focused a great deal of our attention over the past five years. Since the 2011 release of the version of Liberty that you’re using, we have added over 400 different enhancements to our reporting system. I encourage you to upgrade in order to take advantage of all of the improvements that have been made over the past five years.

You state in two different areas that there is no technical support on Saturdays. Resaleworld offers Technical Support on Saturdays from 10:00am through 2:00pm est. We have offered this service for nearly six years. While we do not have a full staff available on Saturdays, we’re certainly able to handle any sort of technical emergency that prevents our customers from conducting business normally. Saturday support calls pertaining to non-emergency issues that cannot be quickly resolved are rescheduled for the following week, in order to ensure that the limited staff on duty has the availability to handle emergency issues.

We certainly do appreciate your business, and I wish that we could offer a solution that didn’t require an additional expenditure on your part. Keeping a comprehensive software package such as Liberty up-to-date is a significant undertaking, especially when it involves incorporating new technologies such as EMV card processing. Staying current does require a significant investment of resources on our part, which of course plays a major role in our upgrade pricing structure.

 
 

Anna from gown and glove bridal consignment
Specialty: Consignment

July 2016

July 2016

i think its good overall with a few kinks

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

the current use of technology, it has all the features that is current but the additional cost of all the needed help is not great. I think that this program has the potential to be #1 because it is easy to find things even though you haven't been trained

Likes Least

upgrades once you bought software want online option with current upgrade availability

Recommendations

i would say that if you were to use it it needs full access to its uses. i feel like i dont have the access to the program like i should and no once can answer simple questions

 
 

Dianne from Great Finds and Design
Specialty: Consignment

March 2016

March 2016

Fabulous!!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

We have been using the Liberty 4 Consignment software from Resaleworld for about 20 years now and initially chose it because of all the integrated inventory and Point of Sale features. They continued to upgrade the software and add many other features such as ReCommerce which has enhanced our product line with an interactive online presence. The tech support is amazing and timely with response to calls and Resaleworld has gone out of their way to create several requests for custom reports. I have recommended Resaleworld to two other stores in Baltimore and I know how pleased they have been. I feel they are committed to providing excellent service and our overall experience with Resaleworld has been fabulous!

Likes Least

I cant think of anything that I dont like about the software.

Recommendations

I dont have any recommendations for others at this time.

 
 

Nina from Then Again Consignments
Specialty: Consignment

July 2015

July 2015

Good, not great.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Robust.
Dependable. Hasn't crashed yet.
User friendly. Screen displays are pretty customizable.
Tech staff is VERY knowledgeable. Pick their brain, they enjoy the challenge and are very willing to work with store owners who have a higher level of technical knowledge.
They offer online trainings - perfect for those of us who cannot fly to FL for 3 days!

Likes Least

Pricey, but worth it IMOP.
Reporting isn't as customizable as I would like but they will work with you on ad hocs - at a price.
POS features could be improved upon, such as individual coupons within a multi item receipt...
Tech support plan requires purchase of thermal tags = not cheap.
I never get a warm body when I call in - always have to leave a message, BUT calls are usually returned within same biz day.
Vendor's trainings are held quarterly and seem to be during busy industry times and will not held if it falls around holidays?
In 2013, I wanted to enroll in Liberty Cloud. Was reviewing web advertised pricing I was looking at with a salesperson, who stated the price I was quoting to her was not correct - I sent her a screen shot of what I saw. She saw it and said it was wrong.
Within minutes, the web page was updated to a different package and I was simply thanked for pointing out the mistake.
Just remember that this is a business, not a charity. Businesses don't make money giving stuff away. Right?

Recommendations

Get familiar with the provisions of the tech support billing contract.
Even if you close your shop, you are still obligated to pay out the remainder of the contract.
Take advantage of the online trainings. They are great!!!
Browse the user boards - most other shop owners can answer basic questions and you can learn different ways of doing the things you do every day! It is very helpful.

 
 

Lauren from Baby Love
Specialty: Consignment

March 2015

March 2015

Unhappy Client

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like the actual software okay. Now that I know how to navigate the features I use most frequently, it's easy and fairly quick to use and enter items and make sales.

Likes Least

I purchased this software over 4 years ago. I have also subscribed to the tech support plan for just as long, and the tag plan for quite some time, and added users. Even though I've spent thousands on these products, almost every time I call for help with something, they want more money. The customer service is horrible and they know that since you've purchased the software, and have your entire inventory within it, they corner you into paying whatever charges they decide to impose at any time. I'm so sick of feeling abused by Resale World. I wish I would have chosen another software company that valued my business and didn't make me feel like they hijacked my money.
Additionally, tech support has no idea what they are talking about half the time.

Recommendations

When choosing a consignment software, put a lot of value on the company's customer service and tech support plans, as you will inevitably need help at times and don't want to constantly be forced to pay more money.

  Response: Linda, Resaleworld.com, Inc.

Date: March 2015

March 2015

 

I wanted to respond to the review after having read the specifics and also investigating the account in detail. I first and foremost want to say that we value each and every one of our customers and that customer service is our number one priority. We greatly appreciate your feedback and are happy to hear how you like the usage and feature set of the software. We work extremely hard to produce the absolute best software we can. We also continually strive to improve feature set and offerings based on customer feedback and market demand.

I wanted to investigate what you are saying re: additional charges. The store has been on a tech support plan and has received FREE updates to the version that was originally purchased in 2011. When we released a new version of the software over a year later there was a charge to upgrade to that new version if you wanted to upgrade. You did not opt to do so. Our company actually offers our clients an incentive to get FREE major upgrades via a Reward program we offer everyone at the time of purchase. This is pretty much unheard of in the software industry. Almost everyone can relate to having at least heard of if not bought software like Turbo Tax. Turbo tax and other well known software like Quickbooks release new products every year. Whether you bought their 2014 version or not you still would have to pay if you want the new 2015 version. They may give you a small credit of like 50.00 but you still have to pay for the new version if you would like to utilize it. With our specialized software at a higher price point we offer a much better credit plus as I just mentioned we even offer it for FREE if you are on our Reward incentive program. That is when you sign up for both our tech support and tag plan within 30 days of purchase. Lauren you opted not to do so and did not add a tag plan until over a year after your purchased the software. We offered the reward program to you verbally at time of purchase,then via a follow up email at the time of purchase and then via a customer service follow up phone call from our sales assistant Jennifer. I checked for any other charges on your account and see no additional charges from us for anything. You have only purchased tags from us. No hardware and no additional support charges other than the price of your support contract. I personally extended lower pricing on your support plan when you asked for an extension prior to adding on an additional user license that you stated you had not had the time to implement. I also converted a license you purchased for another location for you at no charge plus this was an exception to our standard policy. We also price matched on tags that you were buying from another vendor. We do not require that you upgrade to the latest version and I believe from reading your file that this is where the issue is arising where you are saying we are requiring money for other things.

Our support staff works very hard to give the best customer service possible. We have excellent tools such as remote access that we utilize all the time to connect directly to your computer as well as personalized one on one phone support . We offer the most staff and longest support hours in our industry. We also as you can see from other customer feedback get many glowing reviews of our techs and their knowledge and service skills. If you ever feel that one of our techs you speak with has not given you the correct answer or explained something to your satisfaction...not assisted you in a polite manner etc., we want to know about that right away. Our tech support manager is Alex Sliment and he is always happy to look in to a call. We record all support calls for quality assurance. We can address a call immediately. We will then communicate with the tech in question. We will listen completely to any call and follow up with you on actions taken and discuss the findings.

Thank you again for your feedback and please contact us directly should any issues arise that we can assist you with.

 
 

Cynthia from Arts Center of Yates County
Specialty: Antiques / art

December 2014

December 2014

Consignment Software

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Vendor is very responsive, and their support department is excellent. Software is good for a variety of applications and levels of experience.

Likes Least

Network licenses are somewhat pricey in comparison to the cost of the software application.

Recommendations

This company provides a full demo copy to evaluate the software.

 
 
 
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Showing 1-20 of 43


July 2018

July 2018

This software is perfect for my business: it is flexible enough to suit our needs as a collective!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Dependability and accuracy; flexibility; thorough tech support

Pros

the flexibility - we are not a consignment shop, but an artists' collective - it works! The reports are easy to follow and capture what we need.

the technical support - always there for me!

Cons

I would like to be able to export the reports directly to m y account via email - as it is set up now, I have to print everything out and scan before emailing them to him.

Review Source: Capterra
 

Ilaine from Sak's Consignments

January 2017

January 2017

Liberty Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Whenever we call the help desk, they return our call in a prompt manner. The system is very user friendly and easy to navigate thru.

Review Source: Capterra
 

Margie from A Bridal Boutique
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Great for consignment shops

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I used this software to run my consignment shops for years. Easy to use and has many different features that made running the store easy and great reporting features

Pros

Easy to use

Cons

when we used was pretty high priced

Review Source: Capterra
 

Amber from Deja Vu, Inc.

April 2016

April 2016

You get what you pay for!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

This program is Great! There is always ways to improve your businesses needs and this Consignment program has it all. Whether you want to use it simple or run every type of report imagine to evaluate your needs to improve your business. I personally may not be able to learn the program completely but always have been amazed on the capabilities it has. The ResaleWorld team has been very helpful educating me when I need it and without that loyalty received from them, I would not be a customer today. May be a little tech-ey to the normal ear lol but take it with a grain of salt.

Review Source: Capterra
 

Melanie from Melanie's Gal-orious Treasures Consignment Boutique

April 2016

April 2016

Easy to use. I've run it for 5 years and haven't had a problem.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

AAron from Tech Support helped to reconnect my tag printer because of the Microsoft 10 upgrade. He was knowledgeable, friendly and phenomenal! Great guy, great level of expertise and definitely an asset to your Tech team!

Jennifer in sales was my callback to see how things went. She too was great, great personality - so imperative in a Customer Service/Sales position.

I would recommend the Liberty Consignment Software to anyone.

Thanks Everyone!
Melanie

Review Source: Capterra
 

Bob from Jazzy Consignments Plus Inc.

April 2016

April 2016

The Best Consignment Software I have ever used.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I have used Consign Pro and BCSS in the past but Liberty 4 is far superior to either of those.

Their customer service is the best I have ever had any experience with.
The sales people are the very best.

Their software works as advertised.
P.S.
I don't work for them but just a very satisfied customer.
I would recommend this company to anyone.

Review Source: Capterra
 

Kim from Home2Home Consignments

April 2016

April 2016

I am a 12 year satisfied customer!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I have been using Liberty since I opened my store in 2004. I started with 1 workstation and now have 16 workstations and 2 I pads utilizing it. Resale World continues to update it's software. It has become more sophisticated with time. I have yet to find another consignment program that can meet the features needed for my business. I purchase all of my peripheral hardware from Resale World and they have always helped with any equipment issues / concerns we've had. I highly recommend Liberty 4 Consignment.

Review Source: Capterra
 

Charilan from C & J School Uniforms, Inc.

April 2016

April 2016

Once it set up it is very user friendly

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Over the years they developed the software to handle NEW Retail merchandise as well. This has been a blessing to us. They remade our web page and that helped increase our sales. Now that is even easier for us to use. They customer service is exceptional: we are not tech people and they have managed to cope with us to all issues straightened out or remote in to fix it. We are the ones that can stump them. We are a challenge but they rise to the occassion.

Review Source: Capterra
 

April from April Showers Children's Consignment

April 2016

April 2016

I have used Liberty for the past 10 years and LOVE it!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I would highly recommend this software to any new business! Easy to use, helpful quick customer service and lots of training!

Review Source: Capterra
 

Kristi from Consign To Design

April 2016

April 2016

It is a blessing for our business, I couldn't do my business without it.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The staff is very easy to work with and will get to the root of the problem without giving up on you. The staff listens to what I want and tries to always help. We changed from Consign Pro and I wish I had just started out with this product.

Review Source: Capterra
 

Jane from Blue Spinach

March 2016

March 2016

Excellent software. A forward thinking company. A must for consignment business.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The in depth data capabilities and reporting features of this program are excellent. The support team has been incredibly helpful in customizing certain aspects of the system for us as we are an Australian business and require certain tax and dating systems. These have all been addressed. In the future it would be great to see the software become a little more appealing in the visual design and printouts area. However, I know this is not always easy. Overall, it is certainly the best software available on the market for consignment stores. I have trialed them all, and there is no other product that compares.

Review Source: Capterra
 

George from Spirals

March 2016

March 2016

The Liberty software is outstanding and easy to use

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We have been using Liberty for 4 years and found it to be a very comprehensive software. It has provided many reports that we never dreamed we would get. Tracking consignors information and inventory is so easy. We have several consignment stores in our area and our consignors frequently tell us they greatly appreciate all the information regarding their accounts that the other stores do not provide. Updates come on a regular basis and seem to be the result of customers like us asking for additional information or corrections. Technical Support and Customer Service are better than any we have ever experienced. Phone calls are answered in a very timely manner - often times within an hour. The technical staff is professional, knowledgeable, friendly and patient. We have never experienced a problem that they have not been able to resolve with one phone call. We have the very highest recommendation for Resale World and the Liberty 4 software!

Review Source: Capterra
 

Anitamarie from The Loft Consignment

March 2016

March 2016

Great software and customer service

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I can not rave enough about Liberty4 and Resaleworld! Great product and great staff. I opened The Loft Consignment 3 years ago and my shop has taken off quickly. In three years we have accumulated almost 2,500 consignors! Liberty4 has allowed this to happen without a hitch. We have been able to adjust to the volume we are getting into the shop because we added the Liberty4 mobile license for iPad inventory entry and are about to add the network license to add another computer POS.

I have told many potential new shop owners Resaleworld is the backbone of my business and the main reason my store is a success. The amount of time I save on paperwork is invaluable. I can pull any report in a matter of seconds. For instance, I had to do sales tax yesterday I pulled a quarterly report and was finished in five minutes. Not only does Resaleworld have an amazing product the support team is great. If I call with a question (which is rare because it is so user friendly) I receive a prompt call back with an easy solution!

Even my consignors are impressed. I give them a proffessional looking inventory list and can tell them in a matter of seconds how much I owe them.

Review Source: Capterra
 

Kate from The Artsmiths

March 2016

March 2016

It manages large amounts of data for our small staff and the cloud helps me outsource the IT.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support
Pros

Reliable, cloud makes it easy for many people to access data, customer service is overall very good, The support staff is excellent

Cons

setup of cloud for Apple products and wireless devices was very difficult and time consuming, Sometimes tech support seems to struggle, wish I didn't need all three levels in categories, wish clients could be separated from vendors somehow, equipment is expensive vs market because of tech support.

Review Source: Capterra
 

Sandra from Second Chance Consignment

March 2016

March 2016

Great experience, great customer service

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

most all issues when reported are looked at and taken to the programmers to resolve and come up with a positive solution

Review Source: Capterra
 

Alisa from Revolve Boutiques

March 2016

March 2016

Great software and efficient customer service

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Sometimes there are glitches with the Liberty Cloud
It is difficult that you cannot make changes once you have posted an item
Resale world call backs are very helpful

Review Source: Capterra
 

Dana from Consigned By design

March 2016

March 2016

We enjoy all of the options that comes with the Liberty software, compared to the option we used in

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We are able to watch the inventory at two different stores. We do NOT have them on the same License (account) Had we understood the options of listing things at 2 locations, we could have started out that way, and stream lined many of our efforts.
We would recommend doing that.
We appreciated all of the great products that Liberty offers, and look forward to taking advantage to more this software offers!

Review Source: Capterra
 

Jana from Roland, inc

March 2016

March 2016

The software is easy to use. The support is quick to respond to problems.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

From acquisition of consignment items to payment to consignors the process is smooth and efficient using Liberty.

Review Source: Capterra
 

jennifer from TOP DRAWER CONSIGNMENTS

March 2016

March 2016

Liberty 4 is extremely user friendly and we had very little problems with the software.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Liberty 4 is a very easy software to keep your inventory in order. We have been with Liberty for 20 years now and each new software program has been easier and more user friendly.

Review Source: Capterra
 

James from Kaleidoscope Consignments, Inc.

March 2016

March 2016

The Best System In The Consignment & Resale Industry.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Well, if anyone has done what I have, you probably downloaded many different systems to take a test drive on the demos of the other systems. After hours of insanely wasted time.........demo after demo you finally lapse into a confused software demo coma.
Then the magical day came when I found Liberty4 Consignment software and took the test drive. This was not only the simplest and most user friendly software program I had tried, the customer service prior to making my choice was awesome and professional. There wasn't a question that didn't get answered. Other things I never thought of were brought to my attention to help me make my choice. It really was a no brainer.
The Liberty4 System runs like Windows. You can have multiple pages open at once and not have to close out of an account to proceed with another task. The system is seamless. There my be others that make the claim to have started the Consignment software industry.....but that's where the stayed. I know....I test drove the AKA leaders in the industry. Don't waste your time.....trust me, your time in valuable and can't be made up. Liberty4 Consignment is the leader!!
Ordering products such as tags, checks and other items is a pleasure.
In the rare occasion that I have needed customer support, I have found the team to have awesome technical skills and are personable as well. Within a few minutes of calling support there is a tech getting back to me. And when necessary they can remotely log in via Team Viewer and take care of what needs to be done. Great, Great, Great!!!!!

Review Source: Capterra
 
 
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