Lightspeed Retail Software

I think it has been great. At the time I bought this system there wasn't another POS with integrated web sites

Pros

I'm a small Kids Boutique and Lightspeed is a great system for me. I wanted a system that would work hard for me so I would have to have many systems to do the same job. I am always learning new features and the help line is always available to help me figure out things.

Cons

Picture loading could be easier and size for the space provided for uploads. I would like to see more items can have photos. Limited to 10 photos right now even though your matrix could have more or different angled pictures, like for shoes.

Pros

This has been very helpful with our POS activities

Cons

It took us a few days to get used to it

This is my third and final POS system. Great product with the BEST customer service ever!

Pros

Easy to use and manage,
Excellent array of tools to manage the day to day tasks of a store,
Incredible customer service.

Cons

Full page invoice creation needed for clients who need more than a sales coupon,
Reports would benefit user's customization.

Pros

The system had a lot of options how to track customers, review data and input items (and find them)! It was very easy to integrate a lot of features and make use of all reports. Easy for all employees to use and very rarely glitched. Customer support was always happy to help with teamviewer to walk through any issues or concerns.

Cons

My business was heavily layaway based and I found the program to be lacking in this department. It was not streamlined and the item would simply deduct additional payments but would not be reported in the same matter as other transactions of the day and affect totals and comparative reviews. It was difficult to make split payments and add/remove merchandise to the customer without always make some sort of mistake.

Great to work with, very happy with the service for POS, Retail and eCom.

Pros

Always available for support, online and phone.

Cons

figuring out how best to inventory an item.

Lightspeed is a robust software solution for our store and e-commerce business. We opened our store in June 2017 and added the e-commerce solution to our website 4 months later. Lightspeed has provided excellent on-going technical support and training. We are able to run our business with all the tools we need, and have not had to "make something" work. It makes us look like we've been in business for over 10 years, and not the under 2 years that we have been.

Pros

Lightspeed has been easy to use from the beginning. (We opened our store June 2017) Adding, modifying or removing merchandise, vendors and pricing is quick and easy. I like that I can see the margin and profit at a glance, as well as more comprehensive data necessary for bookkeeping, etc. I track employee hours and can monitor their clocking in and out. We have been able to make it industry specific to include work orders, and per hour labor charges.

Cons

When we opened our store last year, we were allotted only 3 employee logins in addition to one for myself and my husband. When we added just one more employee, we had to pay as much as adding 5 more employees or adding a "new register location".

So far we have been very happy with the cloud based system. I am very excited to see everything we will be able to accomplish and time we will be able to save using an inventory management system.

Pros

Intuitive, Easy to use system, Amazing customer service, answered all our questions very promptly from well before we decided to purchase the program and just as quickly after we committed. Prices for the hardware are also very reasonable. Lightspeed also has a client driven suggestion site. Online training was intensive and the host was very knowledgable.

Cons

There a few items that would be helpful to our type of business, like being able to discount by line in a purchase order, or add a sketch of a custom piece of furniture to a purchase order for the manufacturer. They are working on a work around for penny rounding.

Pros

I love the software. It helps me and saves me time in my accounting and manage my inventory of my site and my shop

Cons

Since my site was created with wordpress. I find that the application of lightspeed for the wordpress is not optimized. It should be more practical and better created.

I have been a Lightspeed POS customer for 8 years and year after year, Lightspeed continues to break one feature as it adds another. Feature requests are ignored. Serialized inventory has been broken for over 4 years with no fix yet. (Lightspeed allows duplicate serial numbers). PDF reports have broken character​ encoding (You can't copy and paste from reports). I've invested about $10K over the years in their software but their ongoing support is terrible

Pros

The UI is intuitive and pretty. That's all

Cons

Constant breaking of features with new releases. Lack of feature implementation despite numerous community requests. Serialized inventory has been broken for over 4 years with no fix yet. (Lightspeed allows duplicate serial numbers). PDF reports have broken character​ encoding (You can't copy and paste from reports).

Pros

Easy to use with a simple and intuitive interface.
Amazing support that will promptly answer all your questions and issues

Cons

Can be a bit laggy if you don't have a strong internet connection.
Requires a constant internet connection

Pros

Fast, efficient and reliable software for restaurants. Cost effective and bug free for the last 4 years

Cons

Occasionally updates can take a few minutes to load but nothing serious

Pros

Lightspeed is a great POS system and the support team is really helpful. They do their best to accommodate your business needs.

Cons

The only downside is they dont have a payment plan so you have to pay upfront but as thier system goes, I haven't found a better one.

I am truly afraid to see what kind of inventory count discrepancies we'll have at the end of the year based on the way the year started with the most random and enormous cluster of import issues.
The software, as a whole has some odd programming choices that I never would have thought to ask about before signing on -- because they're completely foreign to every other POS system I've used, like who would think to ask if they allow negative numbers?
They're cloud-based, which is great for accessing remotely but also allows them to be constantly updating which can cause issues. I wish that they would update at specific intervals and provide customers with update logs.

Pros

Their customer support generally tries to be helpful and you can almost always reach someone.
They maintain a suggestion board and try to address common issues there.

Cons

1. Doesn't do "negative on hand" but instead auto-adds to inventory (sometimes auto-receiving from PO's) which can make actual inventory tracking a complicated nightmare.
2. Non-intuitive search which is not inclusive of all fields.
3. Inability to track total changes before finalizing inventory counts.
4. Some serious randomness in auto-combining items during initial import. This caused us HOURS and HOURS of extra labor and things are still not entirely right months later.
5. Complete inability to search custom fields. As a bookstore, we need to be able to search by author - but author is a custom field, so completely unsearchable. We ended up having to make put all our author names in the "brand" field to make them searchable. It's almost useless if the author has numerous co-authors.

Pros

With this system in place, our point of sale system has been very efficient, easy to use, and even fun at times.

Cons

I sometimes feel that the layout of the main menu could be even more simplified in order to make transactions even more efficient.

Pros

We use this at a ski hill. It is wonderful for tracking repairs/tune-ups. One can print a tag receipt right from the system to put with the skis and have stored in the POS. The user interface is attractive. One can easily find and edit items.

Cons

No real complaints. Feel a little clunky at time, but only because one can forget how to get around. Once learned - it's great.

We are a small retail store that is able to track customers, sales, inventory & profit with ease. And good reliable customer service is imperative with a POS system and Lightspeeds is pretty perfect.

Pros

It is compatible with Macs and thus user intuitive if there are problems their customer service is there to catch you with kind prompt service. The reports with Lightspeed Retail have helped us make changes that have improved our small Brick and Morter retail store.

Cons

It is expensive and a big financial commitment and yet worth it.

We are very satisfied with Lightspeed POS. The software helps us with our product inventory and our omnichannel sales. We also have a mobile access, which is great during our exhibitions.

Pros

I sell online for 5 years now and I have tried many different online sales platform. Lightspeed is easy to use and I can finally combine my online sales with my retail sales. Perfect for my inventory management, the software puts all of my products in one location. Great customer service too!

Cons

Not much for the moment! It would be great to be able to put an item online with a shipping of 0$ for that item only, I think they are working on it.

Pros

Integration with major product distributors
Powerful retail management
Customizable report generation

Cons

Doesn't support special ordering and invoice importing from our major distributor
Additional employee logins are not included with the base monthly plan

Pros

Lightspeed POS is incredibly intuitive. I think everyone out there knows that POS systems are notoriously complex and can seem nonsensical, but Lightspeed POS (especially Retail) has a very clear UI that helps guide you where you want to go. Information is abundant, but accessable and organized.

Cons

I realize this is trivial, but what I like least about this software is the amount of times you have to put your PIN going in between screens/functions of the POS. Security is always a good thing, I believe that, but it seems like there could be a better way for the POS to realize that you're the same person still using the POS. I also realize that I don't have any suggestions on how to fix this.

Inventory control, purchasing, calculating monthly sales tax, reviewing product histories, creating customer lists.

Pros

We can now track our order requests, simplifying our purchase order process; we can review our best sellers, and create necessary reports fairly quickly with the ability to filter the fields we need. The support team is awesome and are very willing to work with us to fix any issues that often are user created.

Cons

We've experienced some bugs in the software, but updates keep coming through which correct most of them. The user manual can be cumbersome at times but with persistence we usually can find the answers we need. I wish there were a way to automatically put in zip codes when an address is put into a customer card; also wish there was a prompt for a duplicate address.