About Maitre'D POS

Maitre’D is a point-of-sale (POS) solution empowering 20,000 merchant operations worldwide, including fine dining and quick-service restaurants, hotels, cafes, bars, nightclubs, and more.

It streamlines operations with tools such as cross-platform sales reporting and mobile management applications for real-time business alerts, ensuring optimized performance and profits generation.

Maitre’D POS features advanced kitchen management and analytics capabilities, available as a fixed workstation or handheld on tablets for tableside ordering and payment. With a built-in inventory management tool, it helps keep track of stock, costs, barcode scanning and instant notifications.

Maitre’D POS facilitates front and back-office communica...


Read More

Supported Operating System(s):

Mac OS, Windows 8

36 Reviews of Maitre'D POS

Average User Ratings

Overall

3.65 / 5 stars

Ease-of-use

4.0

Value for money

3.0

Customer support

3.5

Functionality

3.5

Ratings Snapshot

5 stars

(10)

10

4 stars

(13)

13

3 stars

(6)

6

2 stars

(3)

3

1 stars

(4)

4

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 36 results

June 2018

Kenzo from 411.ca

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

fast and reliable, easy to use

Pros

this software is simple to use for everyone. Everything is well explain no matter the levels of knowledge.

Cons

I really dont know what to say about negative from this software. I really loved this software. Thank you MAitre D

March 2019

Mary from HVR

Company Size: 51-200 employees

Industry: Hospitality

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Customer support

5.0

Functionality

4.0

March 2019

Tech guys are awesome!

Great but a little difficult setting up for menu items.

Pros

Support was awesome...no matter what time of day or night - someone was always there to help out any problems we'd be having. It wasn't made for communicating with our hotel software but they made it work. The software does a lot more than we actually use it for.

Cons

Problems with interaction for room charges in the hotel...not always a problem with the software though but a hardware problem on our own end.

March 2018

Jase from SAC

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

2.0

Customer support

4.0

Functionality

4.0

March 2018

Happy

Pros

Easy to set up, Great corporate head office module. Can add new items in multiple locations within minutes.

Cons

Has its fair share of bugs, but which software doesn't. Need to communicate without th support to fix the issues which takes time.

June 2017

Scott from Creek House Diner

Company Size: 11-50 employees

Industry: Restaurants

Time Used: More than 2 years


Ease-of-use

3.0

Value for money

1.0

Customer support

2.0

Functionality

4.0

June 2017

SYSTEM IS VERY OUTDATED AND THE OLDER IT GETS IT SEEMS TO BE A MAGNET FOR GLITCHES

I am curious what the user life of this product is. Our's is 11 yrs old and runs windows xp in the dining room "touchscreen & credit cards" , and my back office is running windows 7.1. The system is slowing down, running sluggish and recently we had a serious networking problem that ruined our Friday Night all you can eat Fish & Chips. 2 managers were on the phone w tech support for hours. The first call was made on Thursday evening and they responded Friday around 415pm. The call was made far enough in advance. Another time the power went off and when restored I couldn't reload the system because it "locked" and made me get a new product code to proceed. Again it was at 6pm and we had a full house. I had to purchase this code i know i didn't need over the phone with my credit card just to get my POS up and running. I had several outstanding tables that needed to be finalized and cashed out. I will say when i needed to get that unlock code there were no hold ups or waiting like when I needed tech support. They answered right off in person and were very eager to take my payment. The initial start up cost was ten thousand dollars cash up front. I consider that a big investment. I'm still paying and paying for insurance on hardware and software upgrades. My fear is it's going to get too old and out of date and I will be forced to purchase an entire new system. If I get both front and back pc's running windows 10 at the same time I will be very surprised. 10 is supposed to be the next operating system that's going to give us almost 20 yrs like XP and XP Pro did. we will see.

Pros

It's a user friendly and training waitstaff is very easy. Big bold buttons and colors on the screen

Cons

When I call TECH support I need support NOW not tomorrow. When POS is down my business doesn't Run!

January 2019

Fernando from fernando's restaurant

Company Size: 2-10 employees

Industry: Entertainment

Time Used: More than 2 years

Review Source


Ease-of-use

4.0

Value for money

3.0

Customer support

1.0

Functionality

4.0

January 2019

it is a nice easy system

Pros

simple.

Cons

no support, extremely expensive when you get and if you get it. it looks like there is only one tech in the whole city, phone support takes days for a call back if they call back.