Finding software can be overwhelming. We've helped hundreds of retail operators choose the right merchandising software so they can monitor sales trends and optimize inventory fulfillment.

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NetSuite

NetSuite is a business management software suite offered as a service that performs enterprise resource planning (ERP) and customer relationship management (CRM) functions. It is a horizontal package designed for an extensive rang... Read more

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Recent recommendations: 40 recommendations

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Epicor Retail Solutions

Epicor retail POS and business management solutions are designed to help independent retailers work smarter, not harder. With more than 45 years of experience built-in, Epicor retail solutions help retailers in nearly 8,000 locati... Read more

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Recent recommendations: 20 recommendations

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BottlePOS

BottlePOS is a cloud-based POS system built specifically for liquor stores. Primarily, this solution aims to help store managers automate inventory management. BottlePos can integrate with several distributors across many states, ... Read more

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Recent recommendations: 9 recommendations

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STORIS

STORIS provides integrated retail software solutions for furniture, bedding, and appliance retailers. STORIS has been serving the home furnishings industry for 30 years. STORIS’ technology platform enables retailers to implement a... Read more

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Recent recommendations: 7 recommendations

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CStore Office

CStoreOffice is a cloud-based inventory management solution by Petrosoft that helps businesses to keep track of their inventories and manage other back-office operations. CStoreOffice helps managers to eliminate dead inventor... Read more

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Recent recommendations: 6 recommendations

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Heartland Retail

Heartland Retail, formerly Springboard Retail, is a web-based retail solution designed for multi-channel and multi-store retailers. Heartland's point of sale system is fully accessible through any modern web browser on any de... Read more

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Recent recommendations: 3 recommendations

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Rapid Gun Systems

RAPID Gun Systems is an on-premise and accessible through cloud Point-of-Sale solution for gun stores. It caters to firearm retailers and helps them manage compliance and gun store management process. It is suitable for both new a... Read more

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Recent recommendations: 2 recommendations

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Rapid Garden POS

Rapid Garden POS is a point of sale (POS) solution designed to assist users with managing their greenhouse, garden centers, nurseries, and landscaping businesses. Key features include multiple pricing and promotion schemes, plant ... Read more

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Recent recommendations: 2 recommendations

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Salon Iris

Salon Iris features all-in-one cloud-based or on-premise software solutions suitable for booth renters to multi-location hair and nail salons. With mobile and tablet apps, remote access and a custom website with online booking opt... Read more

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Recent recommendations: 1 recommendations

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Brightpearl

Brightpearl is omnichannel-native and designed specifically for retail. It is built to reliably handle peak trading, and it integrates with the full retail tech ecosystem, providing real-time trading insights. And it’s all automat... Read more

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Recent recommendations: 1 recommendations

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wJewel

WJewel Jewelry Store Management Software is a complete jewelry retail store management platform that streamlines and organizes retail store processes from purchasing to point-of-sale. It provides a fully-featured POS system that c... Read more

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Recent recommendations: 1 recommendations

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CORESense

CORESense is a cloud-based point of sale and retail management solution that is designed for merchants. The solution helps retailers to keep track of their in-house inventories and manage orders received from customers. The r... Read more

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Recent recommendations: 1 recommendations

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Epicor Eagle for Automotive

Epicor Eagle for the Aftermarket software is a powerful on-premises or cloud-based business management solution built specific to the needs of independent automotive aftermarket and commercial vehicle parts jobbers and distributor... Read more

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Recent recommendations: 1 recommendations

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Furniture Wizard

Furniture Wizard is an inventory management solution for retail stores and wholesale firms in the furniture industry. This solution is built to eliminate time-consuming tasks related to daily operations and helps customer service ... Read more

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Recent recommendations: 1 recommendations

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Cin7

Cin7 is a cloud-based retail management solution with e-commerce, inventory management, point of sale (POS) and reporting features. The solution combines the functions of inventory management, POS, third-party logistics (3PL) and ... Read more

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Odoo

Odoo Point of Sale (POS) is part of Odoo’s integrated suite of business applications. The module is available both on and offline and provides unified data across stores and has an integrated inventory management function. Od... Read more

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Phorest

Phorest is a salon management software solution designed for small and midsize businesses that features appointment bookings, point-of-sale, inventory management and reporting. The software offers cloud-based deployment and a salo... Read more

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EZRentOut

EZRentOut is a cloud-based equipment rental solution that caters to businesses across various industries such as construction, event management, IT, sports and more. Features include contract management, inspection management, med... Read more

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RepairDesk

RepairDesk is a business management solution built for small to midsize cell phone and computer repair shops. Key features include point of sale (POS), ticket tracking, inventory management and performance reporting. RepairDe... Read more

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Boulevard

Boulevard is a business management solution designed to help salons, spas and enterprises streamline processes related to appointment scheduling, booking, point-of-sale (POS), reporting and more. The application automatically save... Read more

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Buyers guide


Last Updated: April 9, 2021

The retail merchandising software market has become increasingly complex over the past decade. Large ERP vendors and retail specialists have blurred the lines between inventory management, merchandising and supply chain management, making the merchandising market appear much more complex than it really is.

In order to help you navigate your software purchase, we've written this buyer’s guide to help you understand the market and know where to begin your research. 

Here’s what we’ll cover:

What Is Merchandising Software?
Deployment Strategies
Benefits and Potential Issues
Market Trends to Understand
The Merchandising Vendor Landscape

What Is Merchandising Software?

Small and mid-sized retailers can learn a lesson that tier-one retailers have learned the hard way: merchandise planning can and should be a precise science. If not, poor merchandise decisions will usually lead to lost profits. On the most basic level, merchandising software helps retailers plan and execute merchandise operations, including deciding which items to stock, where to stock them, when to promote them and how to price them. It eliminates the guesswork that retailers have been conducting for years, often based on subjective experience and formulas in Excel spreadsheets. 

Core features for merchandising systems include pricing engines that help retailers price items based on competitors’ prices, gross profit margins, demand, past sales performance and vendor incentives. Systems also help retailers recognize where given items sell best and under what conditions. Analytical tools help retailers see the impact of their decisions to better plan future merchandising strategies. 

Deployment Strategies

Buyers of merchandise management software will essentially have two options: implement a best-of-breed package or a complete retail suite. Best-of-breed buyers will enjoy being able to purchase a merchandising system that exactly matches their needs, while they will face the challenge of integrating it with their existing applications. Integrated suite buyers will like having one, integrated system, while they will face a larger spend and a potentially more complex implementation. The decision will be based largely on retailers’ existing applications, their immediate needs, and their budgets. 

Benefits and Potential Issues

Properly implemented merchandise management systems should yield a number of benefits that impact multiple aspects of the enterprise. The most common benefits include the following:

Optimized inventory. Robust analytical tools offer insight into key merchandise decisions, such as: Which items sell the best at which locations? What are the sales rates of items in different seasons? Which inventory mixes and item pairings lead to increased cross-sales? Being able to answer these questions intelligently enables retailers to have the right quantities items on sale at the right time. Cross sales are key sources of profit margin growth as well. 

Increased revenue. Due to a better understanding of consumer demand, retailers should be able to maximize revenue by increasing sales of hot-selling items and preventing overstocks of items that move slowly. Integrated item pricing engines help staff price and discount items to leverage buying trends and inventory levels.  

Improved efficiency and productivity of staff. Employees in supply chain and merchandising departments should find that formal solutions save them time from performing redundant tasks in Excel and other programs. Having all efforts centralized leads to less wasted time and more effective employees, allowing them them to focus on productive tasks that improve the company. 

Improved customer service. Retailers can expect to keep customers happy and keep them returning when they find what they are looking for at the right time. They will also spend less time trying to help find customers out-of-stock or back-ordered items, saving time and reducing buyer frustration. 

As with all technology implementations, there are a few potential issues to consider when comparing solutions for retail merchandising. The most common concerns we hear about are related to ease of use and costs. This first risk is a risk common to most enterprise IT implementations. IT purchasers should ensure that the system is not overly complex and should not try to save costs by reducing training. Proper training is essential to merchandise systems and improper training is a large contributor to failed implementations. Like most enterprise systems with robust analytical tools, merchandise systems can be very expensive, but the costs of not having a formal system are very high. Retailers should pay close attention to revenue and profit margin growth after implementing merchandising software to gauge their overall return on investment (ROI). Most enterprise retailers should find that a properly implemented system will lead to a positive ROI. 

Market Trends to Understand

Various trends impact the retail merchandising solutions market. The primary trends include the following:

  • Multi-channel retailing: As retailers have started generating more and more sales outside of traditional brick and mortar establishments, inventory and merchandising needs have become more complex. More rigorous analytical tools have become necessary to enable retailers to plan merchandise offerings and prices effectively across multiple channels. 
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  • Eroding profit margins: Retail margins have become notoriously tight over the past decade, forcing retailers to optimize every aspect of the enterprise as much as possible. Overstocks and back orders of popular items are two of the most obvious sources of margin erosion that retailers are aiming to eliminate with merchandising software.  
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  • Supply chains as sources of efficiency: In response to the trend of eroding profit margins, retailers have begun to recognize their supply chains as potential sources of margin erosion—and growth. Many retailers are able to actually grow margins by planning, managing and executing their supply chains more efficiently. 
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  • Tier one retailers leading by example: As retailers such as Wal-Mart become retail technology leaders, other tier-one and mid-sized retailers naturally follow their example. Software providers have catalyzed this trend by developing retail merchandising systems that suit the needs and budgets of mid-sized companies. 

The Merchandising Vendor Landscape

The retail merchandising market becomes much less cluttered when buyers approach it with their respective deployment strategies in mind.

Buyers interested in... Should evaluate these systems
Vendors who offer merchandising only on a best-of-breed basis JDA
Vendors who offer merchandising on a best-of-breed basis AND as part of an integrated suite SAP, Epicor, Jesta Vision
Vendors who offer merchandising only as part of an integrated retail suite Celerant, Cybex