OpenTable Software


 

OpenTable is a cloud-based restaurant management solution that enables restaurant managers to accept online reservations and optimize seating arrangements. It is suitable for restaurants of all sizes.

OpenTable is available in two modules: Connect and Guest Center. The Connect module records reservations and can be configured to give guests information about offers and promotions. Automatic email and text notifications are sent to guests when they make a reservation. The tool also captures guest details including seating preferences, special occasions and other personal requests.

The Guest Center module allows restaurant owners to replicate the floor plan on their mobile device through OpenTable. Managers can track table availability and monitor the turnaround time for each guest. OpenTable also offers add-on modules to manage gifts, payments and private dining. The gifts module allows guests to receive and send restaurant gift cards. The payments module allows guests to make online payments through mobile phones.

 

OpenTable - Receipt
 
  • OpenTable - Receipt
    Receipt
  • OpenTable - Reservation
    Reservation
  • OpenTable - Table management
    Table management
Supported Operating System(s):
Web browser (OS agnostic)

25 Reviews of OpenTable

 

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Software Advice Reviews (24)
More Reviews (1)

Showing 1-20 of 24

Joe from Two Boots Pizza
Specialty: Bar / nightclub
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Ok Software For Reservations

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Ease of use for our staff to handle reservations and wait times. Very intuitive and implementation was a breeze.

Cons

Not as feature full as Rezzy. Pricey for what you're getting. They could use some upgrades and the product has been pretty static.

Review Source
 
 

GRACE from PETCO
Specialty: Pets & supplies
Number of employees: 10,000+ employees Employees number: 10,000+ employees

December 2018

December 2018

Great way to schedule reservations

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Very easy to configure and manage all of your reservations. The platform is user-friendly and pretty basic to learn how to navigate

Cons

sometimes there are calls that happen after the reservation has taken place to confirm and make sure they were made

Review Source
 
 

Hannah from Flaming's
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Everyone's using it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Why pay for an expensive floor chart system? This is super easy to use, affordable and online reservations make our job a whole lot easier!

Cons

Sometimes online reservations that are made last minute will take a few minutes to pop up. Not too long though.

Review Source
 
 

Julia from Food & Beverages
Specialty: Grocery / supermarket
Number of employees: 10,000+ employees Employees number: 10,000+ employees

November 2018

November 2018

Love OpenTable

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Excellent resource to keep track of customers comings, goings, and what other restuarants in the area are doing. Love the ease of use for the employee AND the customer on the other side. Also love the polite suggestions to customers who don't show up for reservations that they shouldn't do it again - it's important that people understand that those actions can negatively impact a restaurant. Very smart system and ease-of-use mobile app functionalities, and a good rewards system.

Cons

Don't really understand why the restaurants often call you to confirm the reservation - seems a little counterintuitive considering the app is supposed to take care of all that. It would be cool if they found another way to do this; those who works 9-5s or any other job with daytime hours often have difficulty making non-work related calls during the day for hours at a time. The rewards system is good but I think they can improve it/incentivize consumers more.

Review Source
 
 

Jonathan from BD Hall Constructors Corp.
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

OpenTable Makes Reservations Easier Than Ever

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

- You can search restaurants for open reservations if you are having trouble deciding on where to eat
- The app shows you the open times for reservations and it is reserved at the click of a button

Cons

- Some restaurants still called me in order to follow up and confirm the reservation, and this seemed to defeat the purpose a bit.

Review Source
 
 

Sarah from Titan Building Products
Specialty: Manufacturing & wholesale
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Great Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I have used OpenTable to book multiple reservations and it has been fantastic. It is super easy to use.

Cons

I have yet to have a con regarding this product. It is a great service and i have no complaints at all.

Review Source
 
 

Koby from Little Bear Homecare
Specialty: Health & personal care
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Love it!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I love using the app. Makes it very easy for me to set up reservations at different restuarants when I'm in a hurry and on the go

Cons

Not every restaurant uses OpenTable (it's not their fault) but that would be the only con that I have seen so far

Review Source
 
 

Michael from Duke's Southern Table
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Great app. Easy to use. Full of useful restaurant reviews.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

The app is easy to use and very user-friendly. I find the restaurant reviews very helpful. It's extremely easy to make a reservation.

Cons

From a business owner's perspective, the pricing is a little hight. There are other apps out there that are starting to compete w/ open table that have lower pricing models.

Review Source
 
 

Sean from california first national bank
Specialty: Restaurant
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

September 2018

September 2018

California Pizza Kitchen

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

This product made the job a lot easier. Having people go through the app and reserve the seating made the front desk much smoother.

Cons

I wish that it would be a little less glitchy? Software updates were a small problem but overall it was a great system when I worked there.

Review Source
 
 

Jordan from Paradise Valley Spas
Specialty: Other specialty retailer
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2018

July 2018

Open Table has saved my life when it comes to booking important dinners or business lunches

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

The UI is awesome and easy to use even for people who aren't great with technology. All you have to do is search in the area that you are looking to book a reservation or if you already know the restaurant you want to go to, just search for the name. Then it gives you time options and emails you a confirmation as a reminder. Most restaurants in the Bay Area use OpenTable.

Cons

I don't see many cons with this app as it hasn't failed me yet. I would highly recommend you to give it a try if you haven't already.

Review Source
 
 

TJ from Settlers Hospitality Group
Specialty: Restaurant
Number of employees: 201-500 employees Employees number: 201-500 employees

July 2018

July 2018

Most popular, easy to use, not many cons

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Easy to use, popular with Guests, staff, etc. Mobile app, can track business from your phone away from restaurant

Cons

Few small issues, there should be more access to settings from app, controlling reservations, floor plans, etc

Review Source
 
 

ken from salesforce
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Awesome Tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It's a very reliable tool that I've helped implement for a family member. Everything works as is and is good. Has a streamlined display and easy for reservations.

Cons

There a many steps to get what you need and lots to click through. The software does look a little old, it could use a refresh.

Review Source
 
 

Colleen from Guaranteed Rate
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Love It!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

So greeat for customers to check in ahead of time and watch their wait time. I love when restuarants have this.

Cons

It would be great to see this expand into other industries. not sure how many cons I have, i really do love the product.

Review Source
 
 

Naomi from MindBody Medicine
Specialty: Health & personal care
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Reservations made easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

not only the reservations and easy to make and it has all the features, they have now introduced a rewards program with every reservation you make you get points which can be claimed for gift cards, how sweet is that?

Pros

Love the app easy to use and send you reminders minutes before your reservations, so your unlikely to miss it .

Cons

Love it all, i do wish that they would add more restaurants and lounges to their choices, couldn't find two places i was looking for

Review Source
 
 

Megan from Fine Dining Restaurant
Specialty: Restaurant
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

A downgrade not an upgrade

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Not user friendly for FOH staff
Icons/Tags are too small, not enough options
No color coding
No realtime report printing
No way to see guest notes on the reservation sheet
Note pop up shift notes
Too many extra steps

Pros

Ipad use
Ability to see on iPhones
Access from multiple devices
Server cover count tracking
Demo capability

Cons

Features used for fine dining restaurants like guest notes, specific color coding options and multiple sheets for the same shift are gone. Printable sheets for large party set up etc. are no longer available. More steps to do the same action as the previous system.

Review Source
 
 

Riccardo from SITE
Specialty: Restaurant
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

February 2018

February 2018

Industry standard but, very expensive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very easy to use software
Opens you up to a network of users
Easy to manage reservations and guests with good reporting

Cons

Very expensive, they charge you per person
Does not let you reply back to reviews
Not very receptive to changes

Review Source
 
 

Vanessa from The Plaza Suites
Specialty: Other specialty retailer
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2018

February 2018

Good for restaurant business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use for both employees and customers. You can cancel\book\add notes to reservations all on the same screen.

Review Source
 
 

TJ from Settlers Hospitality Group
Specialty: Restaurant
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2018

January 2018

Easier then pen and paper

Ease-of-use

Functionality

Product Quality

Customer Support

Solid app overall

Pros

All in one, floor plan, server sections, wait list, reservations. Keeps it organized, using on iPad at host stand gives a nice 1st impression

Cons

Recommend a bluetooth keyboard for busy nights. Not as easy as it could be for adding names to wait. Need option to skip phone number on wait list

Review Source
 
 

Nichole from Tavern 101
Specialty: Restaurant
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

Open Table/ Dirty Table

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

The ease of access of this app is too good for words. If everyone is sufficiently trained, and staff members are on their A game, this is app is quite helpful and useful. It allows all members of staff to update the POS system in order to communicate quickly what status a table is at. It is also helpful with assigning tables to certain parties and deciding upon wait times. For the Hostess, this system is great all all hosts should learn this program at some point in their career. I would only say that it is harder to expect a server to stay on top of updating the system for the hosts throughout their steps of service.

Cons

While the overall application is easy to use and very informative, it does tend to send some mixed signals between servers and hosts if not used properly. The app shows table layout on the screen that allows the user to see which tables have guests, which tables are empty but need to be bussed, and which tables are ready for new guests to be seated. The problem here is that unless a server has time between taking care of her other guests to run to a POS station to inform a hostess that a table is dirty and then find time 5-10 minutes later to see if her buster has cleaned the table and then update the table through the system, clean tables are forgotten and wait times are lengthened due to miscommunications. The structure itself is easy to use, however it seems to add

Review Source
 
 

Jazmin from Flour Bakery + Cafe
Specialty: Restaurant
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2017

November 2017

Reservations

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Easy to use and had lots of options that I did not think of. A lot of restaurants were listed in my area.

Cons

The website is a little bit out of date so that could updated. Their rewards program can also be updated too.

Review Source
 
 
 
Showing 1-1 of 1

Melissaq from St Croix Vision
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

OpenTable worked for us

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Fairly easy to use, like the rewards options

Cons

Slight issues but no huge problems, wish there were more restaurant options

Review Source: Capterra